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Client DOCUMENTATION Melanie Olivera Camilo Pena Maisha-Rae Richardson Tania Torrado Fig. 1-2

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Page 1: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

Client

DOCUMENTATIONMelanie OliveraCamilo PenaMaisha-Rae RichardsonTania Torrado

Fig. 1-2

Page 2: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

CONTENT

CLIENT: OWNERHistory Style and PracticesNarrative, Attitudes, and BeliefsSummary, Objectives, Goals, Guidelines

01

CLIENT: USERSUser TypesUser ActivitiesFF&E RequirementsUser AssessmentSummary, Objectives, Goals, Guidelines

02

03DESIGN GOALS & OBJECTIVESMission StatementOrganizational GoalsFacility Goals

Fig. 3-4CLIENT: OWNER

01

Page 3: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

WHAT IS VI?

Vi is a Life Plan Community, also known as a Continuing Care Retirement Community (CCRC), that provides residents with independent living as well as a continuum of

care on-site.

EMPLOYEE EXCELLENCE

Many of Vi communities have been named one of the best places to work in their respective community. Employees work to serve older adults and are dedicated to the core values of

integrity, compassion and excellence.

In 2018, more than 90% of Vi residents responded, and overall satisfaction was 91%. Additionally, 95% of respondents say they would recommend their community to a family

or friend - and 82% of them already have.

the company“redefining senior living”

NUMBERS

Residents 3,855Employees 2,836Units 4,061

10 COMMUNITIES IN U.S.

Vi at Aventura in Aventura, FloridaVi at Bentley Village in Naples, FloridaVi at Lakeside Village in Lantana, FloridaVi at Silverstone in Scottsdale, ArizonaVi at Grayhawk in Scottsdale, ArizonaVi at La Jolla Village in San Diego, CaliforniaVi at Palo Alto in Palo Alto, CaliforniaVi at Highlands Ranch in Highlands Ranch, ColoradoVi at The Glen in Glenview, IllinoisTidepointe, a Vi Community in Hilton Head Island, SC

The company Vi was founded in 1987 by its former Chairman, Penny Pritzker, and it was originally known

as Classic Residence by Hyatt .

In December 2011, Senior Housing Property Trust purchased eight of Vi’s rental communities; In August 2012, Senior Housing Properties Trust purchased the remaining ninth rental community located in New York.

“Our corporate office, located in downtown Chicago, Illinois, supports Vi’s 10 communities. Staff at the corporate office is comprised of professionals , many of whom are experts in senior living... engaging community employees at all levels including: accounting, food and beverage management, human resources, legal, marketing, resident care, and risk

management.” - The Website

the HISTORyVI COMPANY

01THE COMPANY:

“Redefining SENIOR LIVING”

WHAT IS VI?Vi is a Life Plan Community, also known as a Con�nuing

Care Re�rement Community (CCRC), that provides residents with independent living as well as a con�nuum

of care on-site.

EMPLOYEE EXCELLENCEMany of Vi communi�es have been named

one of the best places to work in their respec�ve community. Employees work to serve older adults and are dedicated to the core values

of integrity, compassion and excellence.

In 2018, more than 90% of Vi residents responded, and overall sa�sfac�on was 91%.

Addi�onally, 95% of respondents say they would recommend their community to a family or friend -

and 82% of them already have.

10 COMMUNITIES throughout the United States

Vi at Aventura in Aventura, FloridaVi at Bentley Village in Naples, FloridaVi at Lakeside Village in Lantana, FloridaVi at Silverstone in Scosdale, ArizonaVi at Grayhawk in Scosdale, ArizonaVi at La Jolla Village in San Diego, CaliforniaVi at Palo Alto in Palo Alto, CaliforniaVi at Highlands Ranch in Highlands Ranch, ColoradoVi at The Glen in Glenview, IllinoisTidepointe, a Vi Community in Hilton Head Island, SC

Vi at Aventura19333 W Country Club Dr,

Aventura, FL 33180

Vi at Bentley Village850 Retreat Dr,

Naples, FL 34110

Vi at Lakeside Village2792 Donnelly Dr, Lantana, FL 33462

Tidepointe700 Tide Pointe Rd, Hilton Head Island,

SC 29928

Vi at Highlands Ranch2850 Classic Dr,

Highlands Ranch, CO 80126

Vi at Grayhawk7501 E Thompson Peak Pkwy,

Scosdale, AZ 85255

Vi at La Jolla Village8515 Costa Verde Blvd,

San Diego, CA 92122

Vi at Palo Alto620 Sand Hill Rd,

Palo Alto, CA 94304

Vi at The GLen2500 Indigo Ln,

Glenview, IL 60026

Vi at Silverstone23005 N 74th St,

Scosdale, AZ 85255

MISSION“Vi is dedicated to providing

quality environments, services and programs

to enrich the lives of older adults”.

-The Company’s Website

The company Vi was founded in 1987 by its former Chairman, Penny Pritzker and it was originally known as Classic

Residence by Hya .

In December 2011, Senior Housing Property Trust purchased eight of Vi’s rental communi�es� In August 2012,

Senior Housing Proper�es Trust purchased the remaining ninth

rental community located in New York.

“Our corporate office, located in downtown Chicago, Illinois, supports Vi's 10

communi�es. Staff at the corporate office is comprised of professionals , many

of whom are experts in senior living...engaging community employees at all levels including: accoun�ng, food and

beverage management, human resources, legal, marke�ng, resident care, and

risk management.”

- The Website

THE NUMBERS Residents 3,855Employees 2,863Units 4,061

THE HISTORY:

Fig. 5 Fig. 6-16

Page 4: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

THE OWNER:The Execu�ve Team

RANDY RICHARDSON President

Randy Richardson joined Vi in 2000. Under his

leadership Vi has completed over $1 billion of new development and

established itself as a first-class operator of

senior living communi�es. Richardson is responsible for company leadership

and strategic growth ini�a�ves designed to enhance Vi’s economic value and further the

company’s posi�on as an industry leader.

Randy has an extensive background in

property development, management and

marke�ng.

GARY SMITH Chief Financial Officer

Gary joined Vi as Chief Financial Officer in 2001

and has more than 30 years of experience in real estate-related industries.

In his role at Vi, he oversees the Company's

fiscal func�ons and financial performance, as

well as the analysis of poten�al new development

and ac�uisi�on opportuni�es and their

associated financing.

BILL SCIORTINO Chief Opera�ng Officer

In 2001 Bill Scior�no joined Vi as Chief

Informa�on Officer and enhanced the

organiza�on’s network infrastructure and security. In 2003, Bill was promoted to Senior Vice President of Opera�ons to oversee the corporate opera�ons team and community func�ons

such as food and beverage, lifestyles, resident care,

housekeeping and facili�es maintenance.

JUDY WHITCOMB Senior VP of Human

Resources, Learning and Organiza�onal

Development, SPHR, SHRM-SCP

Judy oversees Vi's human resources func�ons and

learning and organiza�onal development for Vi. Judy joined Vi with more than 20 years of experience in a variety of HR leadership roles, marke�ng, finance

and opera�ons.

TARA COPE Senior VP and

General Counsel

Tara joined Vi in 2004 and became General Counsel in 2018. In her role at Vi,

Tara provides legal oversight for all of Vi's

opera�ons, transac�ons and risk management.

Tara has been prac�cing law for more than

20 years.

02DESIGN GUIDELINES:Overriding Project Goals

03REASONS FOR PROJECT...

PROPOSAL FOR INCLUSION OF DAYCARE SERVICES AS PER OUR TYPOLOGY

....

ISSUES TO BE CONSIDEREDFROM THE CLIENT’S PERSPECTIVE

- Accessible routes

OVERRIDING PROJECT GOALSFROM THE CLIENT’S PERSPECTIVE

...

POTENTIAL DESIGN GUIDELINES

1. To maintain the integrity of the owner’s brand by following the brand’s standards and client’s needs.

2. To design a space that is both flexible and has the ability to adapt to changes over �me and thus minimize need for remodeling to support new processes.

3. To provide a safe environment that is error proof and thussecure for both children and elders.

....

Senior Housing Properes Trust is a real estate investment trust, which owns independent and assisted living communi�es throughout the United States. As of June 30, 2018, SNH owns approximately a $9.0 billion investment por�olio consis�ng of 443 proper�es in 42 states.

AWARDS

- 2018 Best workplaces for Aging Services - #1 Private organiza�on for employee learning by ELEARNING! - TOP Large employer in South Florida by The Sun Sen�nel- TOP 50 In organiza�ons for training and development 2018- FIVE-STAR Environment for residents and employees- 2017 TOP Learning and development organiza�on by Chief Learning Officer Magazine- #1 Among large employers on the 2016 List of South Florida Top Workplaces- 2016 TOP Learning and development organiza�on by Chief Learning Officer Magazine- TOP 3 Organiza�on in 2016 LEARNINGELITE Awards- #2 Among ELEARNING’S TOP 100 Organiza�ons- 2 VI Communi�es in Florida receive “TOP WORK PLACE” from Sun Sen�nel- TOP 125 Organiza�on for fi�h consecu�ve year

dESIGN GUIDELINESOverriding Project Goals

RANDY RICHARDSONPresident

Randy Richardson joined Vi in 2000. Under his leadership Vi has completed over $1 billion of new development and established itself as a first-class operator

of senior living communities.

Richardson is responsible for company leadership and strategic growth initiatives designed to enhance Vi’s economic value and further the company’s position as an industry leader. Randy has an extensive background in property development,

management and marketing.

SENIOR HOUSING PROPERTIES TRUST

a real estate investment trust, which owns independent and assisted living communities throughout the United States. As of June 30, 2018, SNH owns approximately a $9.0 billion investment portfolio consisting of 443 properties in

42 states.

- 2018 Best workplaces for Aging Services - #1 Private organization for employee learning by ELEARNING! - TOP Large employer in South Florida by The Sun Sentinel- TOP 50 In organizations for training and development 2018- FIVE-STAR Environment for residents and employees- 2017 TOP Learning and development organization by Chief Learning Officer Magazine- #1 Among large employers on the 2016 List of South Florida Top Workplaces

- 2016 TOP Learning and development organization by Chief Learning Officer Magazine- TOP 3 Organization in 2016 LEARNINGELITE Awards- #2 Among ELEARNING’S TOP 100 Organizations- 2 VI Communities in Florida receive “TOP WORK PLACE” from Sun Sentinel- TOP 125 Organization for fifth consecutive year

AWARDS

Fig. 17-21

REASONS FOR PROJECT

Vi Senior Living provides luxury fitting to our building/site location. The living standards in their facilities surpasses many of the standard living communities we all know. Upon visiting the community in Aventura, Florida the users expressed the elder’s needs for interaction especially with the young. We believe that our design proposal will elevate the brand and make its stamp in the city of Miami as well as become a corporate standard for senior living. It will contribute to the future development of

similar facilities that will benefit the elder community.

PROPOSAL FOR INCLUSION OF DAYCARE SERVICES

We seek to make an inclusive and flexible design that tailor the needs of multiple age groups. This design would provide opportunities for learning and social and physical engagement, where both groups can benefit from each other. Children will bring in the energy that’s so desired by the elders of these

existing communities.

ISSUES TO BE CONSIDEREDFROM THE CLIENT’S PERSPECTIVE

- Accessible routes- Luxurious facility but cost-effective design solutions- Ensure the well-being of the users providing a safe environment that will avoid accidents and future lawsuits.- Secure but inviting entrance - Close relation to the community

OVERRIDING PROJECT GOALSFROM THE CLIENT’S PERSPECTIVE

Vi’s vision is to continue to work toward providing quality environments, services and programs to enrich the lives of those they serve. They want to target younger seniors and thus provide them with physical activities and a better sense of a community that will add to a healthier aging process. A newer facility in the Miami area will target a different larger demographic that is currently in need of social activities. Vi wants for their brand to become a standard that will target also those with a lower

income and those who can no longer take care of themselves

POTENTIAL DESIGN GUIDELINES 1. To maintain the integrity of the owner’s brand by following the brand’s standards and client’s needs.

2. To design a space that is both flexible and has the ability to adapt to changes over time and thus minimize need for remodeling to support new processes.

3. To provide a safe environment that is error proof and thussecure for both children and elders.

4. To create cost-effective design that will encourage otherfacilities to mimic.

5. To create a facility that will encourage younger elders tobe a part of but not limited to.

WELLNESS

Wellness begins as soon as you walk through our doors. At Vi, we practice whole-person wellness, an approach that focuses on being intellectually,

physically, and socially active.

Page 5: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

Fig. 4-5

CLIENT: users

02

POTENTIAL DESIGN GUIDELINES 1. Provide a safe and healthy environment for users

2. Provide appropriate, task-specific lighting with control options

3.Public spaces should be fitted with appropriate acoustics

4. Provide flexible spaces to perform a wide variety of tasks safely and efficiently

5. Provide spaces of refuge designed for each user type

6. Offices should be placed adjecent to departmental needs and with easy access to flexible communal spaces

7. Legible wayfinding should be used to facilitate both toddler and elderly in navigating through space

8. Provide enough variety and mystery to keep users interested

9. Provide options for activities with different levels of difficulties

Fig. 22-23

RATIO OF STAFF TO CLIENTS

NUMBER OF KINDERGARTENERS PER DAY

NUMBER OF IN-HOUSE SENIOR LIVING MEMBERS

GENDER

CULTURE

3:2

50-55

20-30

Male/Female

Multicultural

Page 6: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

CARE PROVIDERSPHYSICIAN GERIATRICS (4)

Specializes in dealing with illness and other complications due to the aging process in the elderly.

Ensures proper injury care, disease prevention, diagnosis, treatment, and recovery.

Treats disorders that arise due to aging such as Parkinson’s disease and Alzheimer’s disease.

Requests necessary tests, follow-up visits and refers patients to specialists, as necessary.

DIETICIAN (2)Oversees the culinary program including menu creation and food preparation.

Have direct communication with residents regarding meal preferences and diets.

Accurately calculate therapeutic diet restrictions and check the accuracy of resident trays at mealtimes.

PHYSICAL + RECREATIONAL THERAPIST (3)

Assist with resident activities, assessments, and activities profiles.

Encourage residents to participate in recreational social activities

Assist Care Center Administrator and Director of Lifestyle and Residential life

CARE PROVIDER FF&E:

Stand/Sit desk | Work surfaces | Tack chairs | Computers | Task lighting

| Storage | supply carts | Printers | Emergency power plugs

Examination table | Carts and lockers | Chairs | Tables | Patients beds | Activity

desk

Refrigeration | Sink units | Overhead storage | Ice machines

CERTIFIED NURSING ASSISTANTS (20)

Provide personal and direct care to residents

Assist residents with activities of daily living Assist residents with daily room order and light housekeeping.Assist residents with personal laundry duties, which may include ironing.Promote independence with residents offering choices and fostering self-help skills.Understands procedures regarding home care tasksEncourage, gather and/ or escort residents to participate in scheduled activity programs.Assist with Self-Administration medications and give reminders to residents.Follow policy for self-administrating medications PRN standing orders.Follow policy and procedure for narcotic administration and documentation.Follow policy and procedure for medication administration when a client is leaving the building.Understand standard precautions used for infection control and adhere to them.Other medication administration duties as assigned by Director of Clinical Services.

EXECUTIVE DIRECTOR (1)

> oversees every aspect of the facility, which includes the quality of service, amenities, care and

programming for each resident

> responsible for all accounting operations

ADMINISTRATIVE STAFF

CARE CENTER ADMINISTRATOR (1)

> oversees each care center department – from dining service to nursing care – and provides a

quality experience to residents.

> works closely with team of nurses and support staff to develop a personalized approach for every

care center resident

HUMAN RESOURCE MANAGER (1)

works to enhance both resident and employee satisfaction through oversight and management

of human resources

DIRECTOR OF CLINICAL SERVICES (1)

> helps to manage the quality of care and services provided to residents of the care center, which includes assisted living, memory support and skilled

nursing accommodations.

> works closely with the Care Center Administrator, the residents’ personal physicians, and the consulting medical director to provide care for

each resident.

DIRECTOR OF LIFESTYLE + RESIDENTIAL SERVICES (1)

Creates, finds and arranges outings and events for residents like educational lectures, travel

clubs, fitness classes, day trips to unique places

Assists independent living residents and their family members should they need support during

a change in a resident’s health.

Oversees wellness amenities, and manages concierge and valet services.

ADMINISTRATIVE STAFF (OFFICE) FF&E:

computers | printers | Fax | Desks | Task Chair | Storage |

Paper bin | Task light | Phone

CARE PROVIDERSPHYSICIAN GERIATRICS (4)

Specializes in dealing with illness and other complications due to the aging process in the elderly.

Ensures proper injury care, disease prevention, diagnosis, treatment, and recovery.

Treats disorders that arise due to aging such as Parkinson’s disease and Alzheimer’s disease.

Requests necessary tests, follow-up visits and refers patients to specialists, as necessary.

DIETICIAN (2)Oversees the culinary program including menu creation and food preparation.

Have direct communication with residents regarding meal preferences and diets.

Accurately calculate therapeutic diet restrictions and check the accuracy of resident trays at mealtimes.

PHYSICAL + RECREATIONAL THERAPIST (3)

Assist with resident activities, assessments, and activities profiles.

Encourage residents to participate in recreational social activities

Assist Care Center Administrator and Director of Lifestyle and Residential life

CARE PROVIDER FF&E:

Stand/Sit desk | Work surfaces | Tack chairs | Computers | Task lighting

| Storage | supply carts | Printers | Emergency power plugs

Examination table | Carts and lockers | Chairs | Tables | Patients beds | Activity

desk

Refrigeration | Sink units | Overhead storage | Ice machines

CERTIFIED NURSING ASSISTANTS (20)

Provide personal and direct care to residents

Assist residents with activities of daily living Assist residents with daily room order and light housekeeping.Assist residents with personal laundry duties, which may include ironing.Promote independence with residents offering choices and fostering self-help skills.Understands procedures regarding home care tasksEncourage, gather and/ or escort residents to participate in scheduled activity programs.Assist with Self-Administration medications and give reminders to residents.Follow policy for self-administrating medications PRN standing orders.Follow policy and procedure for narcotic administration and documentation.Follow policy and procedure for medication administration when a client is leaving the building.Understand standard precautions used for infection control and adhere to them.Other medication administration duties as assigned by Director of Clinical Services.

EXECUTIVE DIRECTOR (1)

> oversees every aspect of the facility, which includes the quality of service, amenities, care and

programming for each resident

> responsible for all accounting operations

ADMINISTRATIVE STAFF

CARE CENTER ADMINISTRATOR (1)

> oversees each care center department – from dining service to nursing care – and provides a

quality experience to residents.

> works closely with team of nurses and support staff to develop a personalized approach for every

care center resident

HUMAN RESOURCE MANAGER (1)

works to enhance both resident and employee satisfaction through oversight and management

of human resources

DIRECTOR OF CLINICAL SERVICES (1)

> helps to manage the quality of care and services provided to residents of the care center, which includes assisted living, memory support and skilled

nursing accommodations.

> works closely with the Care Center Administrator, the residents’ personal physicians, and the consulting medical director to provide care for

each resident.

DIRECTOR OF LIFESTYLE + RESIDENTIAL SERVICES (1)

Creates, finds and arranges outings and events for residents like educational lectures, travel

clubs, fitness classes, day trips to unique places

Assists independent living residents and their family members should they need support during

a change in a resident’s health.

Oversees wellness amenities, and manages concierge and valet services.

ADMINISTRATIVE STAFF (OFFICE) FF&E:

computers | printers | Fax | Desks | Task Chair | Storage |

Paper bin | Task light | Phone

EXECUTIVE DIRECTOR (1)

> oversees every aspect of the facility, which includes the quality of service, amenities, care and

programming for each resident

> responsible for all accounting operations

ADMINISTRATIVE STAFF

CARE CENTER ADMINISTRATOR (1)

> oversees each care center department – from dining service to nursing care – and provides a

quality experience to residents.

> works closely with team of nurses and support staff to develop a personalized approach for every

care center resident

HUMAN RESOURCE MANAGER (1)

works to enhance both resident and employee satisfaction through oversight and management

of human resources

DIRECTOR OF CLINICAL SERVICES (1)

> helps to manage the quality of care and services provided to residents of the care center, which includes assisted living, memory support and skilled

nursing accommodations.

> works closely with the Care Center Administrator, the residents’ personal physicians, and the consulting medical director to provide care for

each resident.

DIRECTOR OF LIFESTYLE + RESIDENTIAL SERVICES (1)

Creates, finds and arranges outings and events for residents like educational lectures, travel

clubs, fitness classes, day trips to unique places

Assists independent living residents and their family members should they need support during

a change in a resident’s health.

Oversees wellness amenities, and manages concierge and valet services.

ADMINISTRATIVE STAFF (OFFICE) FF&E:

computers | printers | Fax | Desks | Task Chair | Storage |

Paper bin | Task light | Phone

Page 7: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

CLIENT: USER ACTIVITES TODDLERS 0-10 YEARS

Guardian sign-in & drop off

socializingwalking dancing

listening to musicsinging

learningplayingdining

napping

guardian sign-out and pick up

PARENTS OF KINDERGARTENERS

Register kids to facility Engage with staff to ensure child’s needs

are metDaily sign children into and out of the

facility

FAMILIES/SPOUSES OF ELDERLY PATIENTS

Admit elderly family member to facilityEngage with staff to ensure their needs are met

Regularly visit facility

CUSTOMER FF&E:

Lounge seating | movable seats | movable tables | storage bins |

disinfecting stations | interactive zones | lockers

ELDERLY RESIDENT/PATIENT

Live-in elderly residents will benefit from the socializing with the younger generation.

socializingdining

lounginglistening to music

dancingnature walking

learningsinging

sleepingreafding

taking a showergetting a check up

physical therapy

SUPPORT STAFFRECEPTIONIST (1)

Sit at front desk to sign in and sign out the kindergarteners

Give information to the parents and other guests

Receive amenities and answer phones

TEACHERS (7)

Curriculum planning

Facilitate development of interesting, stimulating and challenging indoor and outdoor environment.

Maintain classroom health and safety regulations

Observe and record children’s development

Be responsible for developing an intergenerational program and nurturing interaction between clients

and children.

Use appropriate assessment tools to balance cognitive, physical, social, emotional needs and enabling each

child through their individual development process.

Maintain daily log and reports progress or changes to parents/guardians and to other teachers.

DRIVERS (2) + VALET (3)

Transport the users to and from various destinations

Receive keys and park user cars in designated areas

SECURITY (7)

Oversees and participates in security inspections of facilitiy and participates in providing security

for all occupants and grounds

Prevents unauthorized visitors from entering and/or loitering on property

Informs counselors, parents, teachers and administrators of client behavior problems;

Maintains liaison with police, fire and other municipal departments.

CUSTODIAL SERVICES (10)

Picking up trash, sweeping, mopping, vacuuming, using industrial cleaning equipment to clean floors, cleaning windows, and minor building

maintenance and repairs.

Washing and sanitizing toilets, sinks and showers and restocking disposables

Ensuring spaces are prepared for the next day

SUPPORT STAFF FF&E:

Reception desk | phone | task chair | task light | storage

Tables | chairs | storage | white boards | flexible workspace | mats

Storage | cleaning supplies | trash bags | supply replacements

Podeum | shading devices/area

computers | walkie talkies

SUPPORT STAFFRECEPTIONIST (1)

Sit at front desk to sign in and sign out the kindergarteners

Give information to the parents and other guests

Receive amenities and answer phones

TEACHERS (7)

Curriculum planning

Facilitate development of interesting, stimulating and challenging indoor and outdoor environment.

Maintain classroom health and safety regulations

Observe and record children’s development

Be responsible for developing an intergenerational program and nurturing interaction between clients

and children.

Use appropriate assessment tools to balance cognitive, physical, social, emotional needs and enabling each

child through their individual development process.

Maintain daily log and reports progress or changes to parents/guardians and to other teachers.

DRIVERS (2) + VALET (3)

Transport the users to and from various destinations

Receive keys and park user cars in designated areas

SECURITY (7)

Oversees and participates in security inspections of facilitiy and participates in providing security

for all occupants and grounds

Prevents unauthorized visitors from entering and/or loitering on property

Informs counselors, parents, teachers and administrators of client behavior problems;

Maintains liaison with police, fire and other municipal departments.

CUSTODIAL SERVICES (10)

Picking up trash, sweeping, mopping, vacuuming, using industrial cleaning equipment to clean floors, cleaning windows, and minor building

maintenance and repairs.

Washing and sanitizing toilets, sinks and showers and restocking disposables

Ensuring spaces are prepared for the next day

SUPPORT STAFF FF&E:

Reception desk | phone | task chair | task light | storage

Tables | chairs | storage | white boards | flexible workspace | mats

Storage | cleaning supplies | trash bags | supply replacements

Podeum | shading devices/area

computers | walkie talkies

CLIENT: USER ACTIVITES TODDLERS 0-10 YEARS

Guardian sign-in & drop off

socializingwalking dancing

listening to musicsinging

learningplayingdining

napping

guardian sign-out and pick up

PARENTS OF KINDERGARTENERS

Register kids to facility Engage with staff to ensure child’s needs

are metDaily sign children into and out of the

facility

FAMILIES/SPOUSES OF ELDERLY PATIENTS

Admit elderly family member to facilityEngage with staff to ensure their needs are met

Regularly visit facility

CUSTOMER FF&E:

Lounge seating | movable seats | movable tables | storage bins |

disinfecting stations | interactive zones | lockers

ELDERLY RESIDENT/PATIENT

Live-in elderly residents will benefit from the socializing with the younger generation.

socializingdining

lounginglistening to music

dancingnature walking

learningsinging

sleepingreafding

taking a showergetting a check up

physical therapy

Page 8: Client DOCUMENTATION · 2018. 10. 30. · “redefining senior living” NUMBERS Residents and o 3,855 Employees 2,836 Units 4,061 10 COMMUNITIES IN U.S. Vi at Aventura in Aventura,

user assessment:PSYCHOLOGICAL AND physiological requirements

BODY SUPPORT AND EQUIPMENT

In the FF&E selection, we must consider that all users will require a variety of ergonomic furniture for the different preferences as well as different activities in the program. Users will require comfortable furniture that can be adjusted to support their posture, height, and other preferences. We also need to consider the possible aids that users may have, such as walkers, canes, crutches, and wheelchairs, when designing spaces and specifying FF&E. Patrons with disabilities

require handles, lifts, and other important accessibility features.

ERGONOMIC CONSIDERATIONS

AGE GROUPS NEEDS (CHILDREN, ELDERLY)

We have two main age groups that we will be focusing on for our project, which is children and elders. Elders require ADA compliance in the overall design and furniture selection while children will need

furniture that accomodates their height and other preferences.

FLEXIBILITY AND ACCESSIBILITY

The overall design must be ADA compliant. When designing inclusively, accessibility and flexibility are a must in order to accomodate all age groups, abilities, and ergonomic considerations. Flexibility is important in ergonomics, using adjustable chairs and tables as well as accomodating various configurations and activities in the space. The space should be flexible, allowing areas for socialization or refuge, providing users with sense of autonomy and

preference.

STIMULATION (SENSORY,COGNITIVE)

Stimulation is important for all age groups. The children need stimulation to help them learn new skills, socialize better, and develop further. The elders need to also be stimulated mentally and physically to reduce progression of mental or physical impairments. Children and elders can benefit from social learning environments with fun group activities for critical thinking, improving social skills,

and actively participating.

AMBIENT CONSIDERATIONS

PERCEIVED CONTROL (AUTONOMY/PERSONALIZATION)

There should be areas with spatial flexibility to allow the users to move around furniture for their own comfort. The temperature

settings and light switches should be customizable in their room.

INDOOR ENVIRONMENTAL QUALITYILLUMINATION AND ACOUSTICAL NEEDS

Illumination needs: Task lighting, natural lighting, accent lighting, ambient lighting, and security lighting are important for the users. The space should be well-lit with the appropriate and comfortable

color temperature for the activities taken place in the spaces.

Acoustic properties: These should be embedded to reduce excess noise pollution and reverb, minimizing the stress on a user and providing pleasant conditions for socializing, learning, and leisure. Acoustic properties could be in the wall treatments, ceiling panels,

materials selection, and flooring.

COMFORT VS STYLE

Comfort is key for all users of the space, especially seniors. It is imperitive to design functionally and comfortably than risking comfort for aesthetics in this mixed typology. The space needs to be ADA compliant to meet the needs of the differently abled patrons.

aging considerations

PSYCHOLOGICAL NEEDS

Wayfinding, landmarks, and nodes are important for the users who rely on focal points, color-coding, and other cues to guide them through the space. Seniors with alzheimers benefit from environmental cues

to trigger their memory and lead them back to their destination.

AGING EFFECTS

Aging can affect or impair a person’s senses,making them perceive a space differently. Their ability to experience the space is altered depending on their physical and psychological status, such as their

mobility, hearing, vision, state of mind, and other.

TYPES OF IMPAIRMENTS (CHILDREN, ELDERLY)

Children could have development issues causing physical or mental impairments. Elders often experience physical and mental deterioration, causing physical impairments, such as mobility, hearing, or vision, and mental impairments, such as alzheimers, dementia, loss of function or clarity. Both groups could also develop other disabilities, such as spectrum disorder, mental disorders,

phyrical disorder, or personality disorders.

ADMINISTRATIVE STAFFExecutive DirectorCare Center AdministratorHuman Resource ManagerDirector of NursingDirector of Lifestyle/Residential ServicesActivities Director

CARE PROVIDERSCertified Nursing AssistantsPhysicians Physical TherapistDietician

SUPPORTReceptionistTeachersCustodial/Cater ServicesDrivers/ValetSecurity

USERSElderly PatientsFamily/Spouses of Elderly PatientsToddlers/Children (3-6 years)Parents of Kindergarteners

user assessment:The majority of the occupants in our space will be care providers, support, seniors, and children. Other occupants include the administrative staff that oversees the functions of the space.

DEFINE THE USERS

CULTURE/ETHNICITY

Hispanics make up over 50% of the total population in Miami Beach. Non-Hispanic Whites make up 39% of the population and Non-Hispanic Blacks makes up 4% of the population. The users will most likely be

Hispanic and White.

AGE

Is age a significant constraint for design development?

Yes. In relation to our typology and potential clients, our previous findings showed that 13.2% of Miami Beach population was under the age of 5. Also, 28.5% of the population is around the age of 65-84. Ages 84+ takes up 4.9% of the population. For our typology, the ages will range from 0-5 years old and 65+ years old since it is a daycare facility as well as a senior living facility, so the design will have to cater to the

needs of those users.

DEMOGRAPHIC CHARACTERISTICS

Our users will most likely be Baby boomers (Seniors) and Gen Alpha (Children under age of 5). Demographics show that Miami Beach, Florida’s estimated population is 92,307, according to the most recent census. According to [insert info site here], Miami Beach is a predominantly

white neighborhood, making up 76% of Miami Beach’s population.

SEX

According to our previous findings, there are more males, 52.3%, residing in Miami Beach than females, 47.7%. However, between the ages of 0 and 14 and past the age of 55, there are more females than

males, so the majority of our users will most likely be female.

STATUS

HEALTH: PHYSICAL AND MENTAL COMPETENCE

Self-supporting potential? The residential units are intended for independent senior living. However, nursing assistants will be provided when needed. In the case that they would require 24 hour assistance, they could be transferred to another Vi facility that would be more accommodating

for their current health status and needs.

Do they need personal physical assistance? Yes. Because some of the elders will need assistance, there will be certified nursing assistants in the facility to assist those who need it. Physical therapy will also be offered in our program. Because there are also children, teachers will be around to assist them if needed.

Interceptive Guidance? Physical signs? Signage and other environmental cues should always be included in to provide clarity, caution, and wayfinding for all users in the facility.

Information desk or kiosk support? Information/Welcome desk should be provided to greet and/or

inform residents, newcomers, children, families, and other users.

COMMON BELIEFS

Which common values are significant?

Comfort, luxury, and positive distractions are common values among the senior users who will be residing in this intergenerational facility. Positive distractions, learning, and fun are common values for the daycare aspect of the facility. By merging the two age groups, they

can entertain each other and learn from one another.

user demographics

Fig. 24-26

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user assessment:3D PLANNING & DEVELOPMENT

INFORMATION ACCESS

Is there a you-are-here map, brochures, etc.?

This would be important for wayfinding as some patrons would not be able to find their way without nodes, landmarks, or directories. The information should be legible, clear, and easy-to-understand for

all age groups, despite age or abilities.

security CONSIDERATIONS

SAFETY

Security cameras, reception/doorman, emergency/security lighting, and security personnel would be required in this facility to ensure the safety of the children, staff, and senior residents in this Miami Beach location. The design must also meet all necessary building

and fire codes as well as ADA-compliance.

SYMBOLIC PERCEPTION

Symbolic perception important in our facility since some of the users might have visual or hearing impairments as well as other disabilities. Symbolic perception is a part of inclusive design which includes flooring change and fences. This could be helpful in marking boundaries, identifying areas or landmarks, and informing

user through design.

goals+objectives

03

BELONGING & SELF ESTEEM

INTERACTION CONSIDERATIONS + GOALS

Is there a relationship between users? Is there potential for user dis-cussion / interaction? What is psychological support potential from

other users?

Elders and children can provide psychological support to one another. Our main goal with this facility is to break the intergenerational gap, help children to learn and develop, and reduce the depression and loneliness in elders. Children can learn valuable social and life skills from the elders and the elders can participate in social and physical activities, stimulating their mind and body, increasing their

happiness, and improving their wellbeing.

sOCIAL CONSIDERATIONS

PRIVACY VS. PUBLIC

Residential units would be considered private as they would be on a separate floor from the public areas. Public areas would contain the main social areas, such as the dining room, lounge areas, gardens,

group activity rooms, classrooms, and other.

Fig. 27-28

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MissionThis project proposes an innovated concept of

day care -where children and seniors interact at an

intergenerational day care center to enhance the early

developing of children and quality of life of seniors

aging in place.

ORGANIZATIONAL GOALS

• Create a home away from home

• Promote interaction between children and seniors

• Provide amenities that help improve the quality of life

of all space users

• Provide a resort-like experience where people get the

most out of life everyday

• Create a universal design where all people feel

welcome despite their age or physical limitations

• The design should be attractive and functional for all type of users while reflecting the top-notch

services and amenities

• The interior design should respond to the post-modern architecture of the building and the

geographical location needs

• The interior should induce to engagement, stimulation, and exploration

FORM

Facility Goals & Objectives

• Create a universal design to make space accessible and inclusive to people of all kinds

• Create intergenerational common areas that can be used for one or both age groups at a time

• Provide designated areas for each age group to enhance their experience

• Incorporate technology that enhance the quality of life of the space users despite the different ages

• Create a flexible and inclusive floor plan that adapts to the activities and users’ needs despite the

different age generation and physical limitations

FUNCTION

• The design should be flexible enough to evolve over time according to the business needs

• The design while reflecting the luxury should have timeless elements that last at least 10 years without a

significant renovation

• Technology should be easy upgraded to keep up with timesTIME

• Specify long-lasting material that resist heavy traffic and the abusive use of children and seniors’ medical

equipment’s

• The design should take advantage of the building orientation to incorporate natural light into the

interior to reduce the artificial light consumption

• Spaces should be multi-functional to maximize their use and reduced the footprint

ECONOMY

References

Figure 1: Pinterest [Senior and Children hands]. (n.d.). Retrieved October 10, 2018, from https://pinterest.com

Figure 2: Caribbean Holiday. (2018). Retrieved October 10,2018, from https://www.expedia.com.au/Caribbean.d6022969.Destination-Travel-Guides

Figure 3:

Figure 4:

Figure 5: North America map. (2018) [Personal graphic illustration by group]. Image retrieved September 14, 2018 from Google Maps and Edited for graphic information

Figure 6: 30 Anniversary Celebratory Logo. (2017) Retrieved October 9, 2018, from https://www.viliving.com

Figure 7-16: Vi’s 10 Communities throughout the United States. (n.d) Retrieved October 9, 2018, from https://www.viliving.com

Figure 17: Randy Richardson Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 18: Gary Smith Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 19: Bill Sciortino Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 20: Judy Whitcomb Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Fig. 29-33

Senior Housing Property Trust (2018). The Executive Team. Retrieved October 9, 2018, from https://www.snhreit.com/home/default.aspx

Vi Senior Living Website (2018). About us. Retrieved October 9, 2018, from https://www.viliving.com

Vi Senior Living Website (2018). Awards. Retrieved October 9, 2018, from https://www.viliving.com

Wikipedia (2018). Vi Senior Living, Classic Residence Retrieved October 9, 2018, from https://en.wikipedia.org/wiki/Vi_Senior_Living,_Classic_Residence

image References

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ReferencesFigure 17: Randy Richardson Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 18: Gary Smith Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 19: Bill Sciortino Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 20: Judy Whitcomb Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 21: Tara Cope Headshot. (2018) Retrieved October 9, 2018, from https://www.viliving.com

Figure 22: Grandparents Day at the Beach. (2010). Retrieved October 10, 2018, from blog.jeffreymwalcott.com/2010/08/grandparents-day-at-beach.html

Figure 23: Cute Child Relaxing on Beach Stock Photo. (2011). Retrieved October 9, 2018, from https://www.colourbox.com/image/cute-child-relaxing-on-beach-image-3122808

Figure 24-25: Daycare mixes brightest minds of yesterday and tomorrow. (2016). Gary Reyes/Bay Area News Group. Retrieved October 8, 2018 from wishbook.mercurynews.com/2016/alzkids

Figure 26-27: Where Senior Living Meets Aventura Living. (2018). Retrieved October 9, 2018, from https://miami.viliving.com

Figure 29: Cision PRWeb. (2015). Vi Logo [Logo]. Retrieved October 10, 2018, from http://www.prweb.com/releases/vi/movingstation/prweb9680927.htm

Figure 30-33: The Noun Project [Icons]. (n.d.). Retrieved October 10, 2018, from https://thenounproject.com

Senior Housing Property Trust (2018). The Executive Team. Retrieved October 9, 2018, from https://www.snhreit.com/home/default.aspx

Vi Senior Living Website (2018). About us. Retrieved October 9, 2018, from https://www.viliving.com

Vi Senior Living Website (2018). Awards. Retrieved October 9, 2018, from https://www.viliving.com

Wikipedia (2018). Vi Senior Living, Classic Residence Retrieved October 9, 2018, from https://en.wikipedia.org/wiki/Vi_Senior_Living,_Classic_Residence

Job Search | Indeed. Retrieved from https://www.indeed.com

image References

Figure 1: Pinterest [Senior and Children hands]. (n.d.). Retrieved October 10, 2018, from https://pinterest.com

Figure 2: Caribbean Vacation. (2018). Retrieved October 9, 2018, from https://www.expedia.com/Caribbean.d6022969.Destination-Travel-Guides

Figure 3: Where Senior Living Meets Aventura Living. (2018). Retrieved October 9, 2018, from https://miami.viliving.com

Figure 4: Cision PRWeb. (2015). Vi Logo [Logo]. Retrieved October 10, 2018, from http://www.prweb.com/releases/vi/movingstation/prweb9680927.htm

Figure 5: North America map. (2018) [Personal graphic illustration by group]. Image retrieved September 14, 2018 from Google Maps and Edited for graphic information

Figure 6: 30 Anniversary Celebratory Logo. (2017) Retrieved October 9, 2018, from https://www.viliving.com

Figure 7-16: Vi’s 10 Communities throughout the United States. (n.d) Retrieved October 9, 2018, from https://www.viliving.com