colin miles presents virgin media's social collaboration story at hr tech europe
DESCRIPTION
It doesn't take that many people to change a company. Colin describes Virgin Media’s Flexible Working journey underpinned by social collaboration systems; from how the business case was developed and sponsored by its Chief People Officer, the benefits realised and the challenges around adoption, through to changing the way people work and its impact on the culture of the organisation.TRANSCRIPT
Generating Value Through Social Collaboration9 April 2023 1
Colin MilesDirector of IT Infrastructure & Enterprise Services
Virgin Media – The historical challenge9 April 2023 2
200+ Perm manned sites
High travel costs (growing)
Email-centric
Heavy voice conferences
Great people
It doesn’t take many people to change a company 9 April 2023 3
2010
2013
2014
2015
FLEXIBLE WORKING PILOT CONDUCTED TO PROVE BUSINESS CASE WITH 1,000 EMPLOYEES
PRODUCTION SERVICE5,000 EMPLOYEESLEADERSHIP EDGE TEAM (6
PEOPLE) CONDUCT FLEXIBLE WORKING FEASIBILITY STUDY
20112012
BUSINESS CASE & PILOT SOFT LAUNCH MASS LAUNCH
COMMUNICATIONS20,000 EMPLOYEES
RE-LAUNCH
WEBEX SOCIAL END OF LIFE CHALLENGE
Adoption is crucial9 April 2023 4
Collaboration Tranformation9 April 2023 5
From this…..
to this…..
Collaboration Tranformation9 April 2023 6
From this…..
to this…..
Collaboration Tranformation9 April 2023 7
…and this…..
8
Vertical & Horizontal Collaboration
Nature of work is changing9 April 2023 9
The same rules exist!
Benefits9 April 2023 10
• Reduced T&E costs• Reduced absenteeism• Improved engagement
• Flexible working• Hot desking• Home working
• Higher productivity (easier/faster to collaborate and share knowledge)
• Faster innovation (serendipity)
• Silo busting – improved collaboration across vertical business units
• Faster people and information search
• Use of video to extract, share, find valuable knowledge
• More effective team and management communications
WebEx
WebEx Social (Tap)
Show ‘n’ Share
Soft Telephone
What’s Tap being used for?9 April 2023 11
Manage Team Meetings
Raising profile of a team ‘showcase our work’
Publishing stories from our
customers Sharing Shouts
People/task management
12
Yesterdays way of working – Twitter issue
13
Todays way of working – Twitter issue
Statistics are only part of the story9 April 2023 14
• 80% of WebEx accounts active every month• Worldwide average is 25%• 30k meetings per month• 80k participants per month• 45 min average duration• Extensive use of video
• 16,000+ phone calls on Tap every month
• 14,000 registered users• 50% active every month (peak)• 900 communities
The Acid Test. What happens when you attempt to take it away? 9 April 2023 15
Lessons Learned9 April 2023 16
It’s all about: What’s in it for me? Value creation is the point of collaboration, not the act or tool of collaboration itself
Culture and ethos Social collaboration hasn’t changed our culture, it’s revealed it. Virgin values are alive and well
Communications • Tone of voice is everything• Speak with a human voice• Information makes people think but
emotion makes them act• Talk to the right (emotional) brain
It’s the small things that matter • Don’t start with communities, start with simple collaboration solutions
• Make the user experience as visually appealing as possible
Adoption matters • On-demand adoption model works• Time makes more converts than reason• ‘Conversion’ happens ‘one conversation
at a time’• Network effects are kicking in now
Collaboration Tranformation - Futures9 April 2023 17
Social collaboration in action9 April 2023 18
Thank you.