communicating across cultures. successful communication awareness of different values / behaviors ...
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Communicating Communicating Across CulturesAcross Cultures
Successful Successful CommunicationCommunication
Awareness of different Awareness of different values / behaviorsvalues / behaviors
Sensitive to verbal / Sensitive to verbal / nonverbal actionnonverbal action
Ability to be flexibleAbility to be flexible
Diversity in BusinessDiversity in Business
GenderGender Race / ethnicityRace / ethnicity Regional / national originRegional / national origin Social classSocial class ReligionReligion AgeAge Sexual orientationSexual orientation Physical abilityPhysical ability
High & Low Context High & Low Context CulturesCultures
Preferred communication strategyPreferred communication strategy Reliance on words Reliance on words Reliance on nonverbal signsReliance on nonverbal signs Importance of written wordImportance of written word Agreements made in writingAgreements made in writing Agreements made orallyAgreements made orally Attention to detailAttention to detail
Values, Beliefs, & Values, Beliefs, & PracticesPractices
Fair & Preferential treatmentFair & Preferential treatment Social StatusSocial Status IndividualismIndividualism Work ethic & ReligionWork ethic & Religion Communication & ReligionCommunication & Religion Everyday PracticesEveryday Practices
Names, writing, printingNames, writing, printing
Nonverbal Nonverbal CommunicationCommunication
Body languageBody language Eye contactEye contact Smiling Smiling GesturesGestures Personal space – touchPersonal space – touch Spatial arrangementsSpatial arrangements TimeTime
Monochronic vs PolychronicMonochronic vs Polychronic
Nonverbal Nonverbal CommunicationCommunication ColorColor
Oral CommunicationOral Communication
Understatement vs exaggerationUnderstatement vs exaggeration ComplimentsCompliments SilenceSilence Tome of VoiceTome of Voice PitchPitch EmphasisEmphasis VolumeVolume