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COMMUNICATION

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Definition :

Exchange of Facts, Ideas, Opinions or emotions by two or more persons.

In simple words Communication means, Passing of information & understanding from one person to another.

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Importance of Communication

Orientation/Training Effectiveness Expectations & Evaluation Projecting image of the Orgn

Coordination in the Orgn

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Process of Communication

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SPEAKER Speaker´s Attitude

It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.

Speaker´s Attitude

It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.

Speaker´s Credibility

It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.

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MESSAGE What is said by the speaker. The purpose of the

communication wich can be plain or elevated, smooth or awkward, rhythmical or jumpy . In order to transmit our feelings, business, agreements and so on.

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Communication Flow

Downward Upward Lateral/Horizontal External

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Barriers to Communication

Badly Expressed Message Faulty Orgn

Distrust the Communicator Restricting Communication Poor Retention Different B/Gs In-group Language Inattention Physical Barriers Poor Understanding

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Effective Communication Clear Easily understandable Language Adequate & Complete Medium of Communication Good Climate Follow up of Communication Use grapevine, do not fight/avoid it Training for Improving Communication skills

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Avoid below given

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Avoid Below

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Avoid Below

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Avoid Below