consulting fact finding and development

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CONSULTING

workingFACT FINDING ANDDEVELOPMENT.

EFFORT :

1. SHASHANK SHEKHER2. RAKESH KUMAR SINGH3. ARIJEET CHATTERJEE


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ommon ypes o onsu an

Strategy Consultants working on thedevelopment of and improvements toorganisational strategy alongside Seniorconsultant in many industries.

Human Resources or HR Consultants who

provide expertise around employment practiceand people management.

Process Consultants who are specialists inthe design or improvement of operationalprocesses and can be specific to the industry

or sector.


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Ways in which

consultants work

A consultant is engaged to fulfill abrief in terms of helping to findsolutions to specific issues but the

ways in which that is to be donegenerally falls to the consultant todecide, within constraints such as

budget and resources agreed with


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Difference between differentconsulting firms

The consulting industry can be segmentedaccordingly:

1) Management consulting firms (eg

McKinsey, Bain)

2) One-stop-shop and technology-focused

consulting firms (eg Accenture, Deloitte)

3) Niche/boutique consulting firms (eg MercerHR, Kurt Salmon)


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AdvantagesThere are several potential benefits of

consultants to those who employ them:If properly managed and empowered,

internal consulting groups evaluate

engagement on projects in light of thecorporation's strategic and tacticalobjectives.

Often, the internal consultant requires lessramp up time on a project due to familiaritywith the corporation, and is able to guide aproject through to implementation a step

that would often be too costly if an externalconsultant were used.


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DisadvantagesThe internal consultant may not bring theobjectivity to the consulting relationship that

an external firm can.

An internal consultant also may not bring tothe table best practices from other

corporations. A way to mitigate this issue is torecruit experience into the group and/orproactively provide diverse training to internalconsultants.

Internal consultants may face corporatepolitics just as any group in an organisation.

Where the consulting industry is strong andconsulting compensation high, it can be


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Fact-finding the formal process of usingresearch, meetings, interviews, questionnaires,sampling, and other techniques to collect

information about system problems, requirements,and preferences.


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WHY FACT FINDING ?

P the need to improve performance

I the need to improve information(and data)

E the need to improve economics,control costs, or increase profits

C the need to improve control or

securityE the need to improve efficiency of

people and processes

S the need to improve service tocustomers su liers artners


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7 METHODS FOR FACT FINDING:

Sampling of existing documentation,forms, and databases.

Research and site visits.

Observation of the work environment.

Questionnaires.

Interviews.Prototyping.

Joint requirements planning (JRP).


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Fact-Finding Ethics :

Fact-Finding often brings systems analysts intocontact with sensitive information.

Company plans

Employee salaries or medical history

Customer credit card, social security, or other information

Ethical behavior

Systems analysts must not misuse information. Systems analysts must protect information from people

who would misuse it.

Otherwise

Systems analyst loses respect, credibility, and confidence


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THE PROBLEM-SOLVINGFRAMEWORK

PROBLEM IDENTIFICATION

PROBLEM VERIFICATION

PROBLEM DEFINITION

ROOT-CAUSE ANALYSIS

ALTERNATIVE GENERATION

EVALUATION OF ALTERNATIVESIMPLEMENTATION

POST-IMPLEMENTATION REVIEW

INSTITUTIONALIZATION AND CONTROL


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MERCITHANKING YOU

consulting fact finding and development

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