corporate profile twenty fifteen brochures/1/… · embedded value at december 2014 r40bn market...

CORPORATE PROFILE

2015

INTERNATIONALMMI HOLDINGS LIMITED

CORPORATE PROFILETWENTY FIFTEEN

Contents

ORIGINS – MMI HOLDINGS 01GROUP OVERVIEW 03INTERNATIONAL 07OUR LEADERS 09OUR FOOTPRINT 11CUSTOMER NEEDS 13FINANCIAL WELLNESS 14

SOUTHERN AFRICA NAMIBIA 15BOTSWANA 16MOZAMBIQUE 17LESOTHO 18SWAZILAND 19

EASTERN AFRICA KENYA 20TANZANIA 21ZAMBIA 22MALAWI 23MAURITIUS 24

MMI HOLDINGS LIMITED INTERNATIONAL | +27 (0)21 940 5275 | [email protected]

WESTERN AFRICA GHANA 25NIGERIA 26

OTHER LINES OF BUSINESS GUARDRISK 27ERIS 28HELLO DOCTOR 29MOMENTUM GLOBAL INVESTMENT MANAGEMENT 30

OTHER GROWTH INITIATIVES INDIA 31THAILAND 31

DISTRIBUTION PARTNERSHIPS 32CONTACT DETAILS 33

Origins – MMI Holdings

MMI Holdings Limited (MMI) is a leading insurance-based financial services company listed on the South African stock exchange, the JSE. Created in December 2010 from the merger of Metropolitan Holdings and the Momentum Group, MMI is one of the largest insurers in South Africa doing business in 15 countries outside South Africa. MMI also opened a liaison office in India in 2011, tasked with exploring business opportunities in the region.

The core businesses of MMI are long- and short-term insurance, asset management, savings, investment, health care administration and employee benefits. Product solutions are provided to all market segments through the well-established Momentum and Metropolitan brands. Prior to the merger of Metropolitan and Momentum, both of these companies maintained a significant presence in the South African financial services landscape.

Metropolitan, with over a 110 year history, is considered a pioneer of empowerment in the financial services sector. It was the first company on the JSE to conclude an empowerment transaction – which it did in 1993 with New Africa Investments Limited (NAIL), an empowerment consortium. Metropolitan is also focusing its business on the emerging market, providing financial services and products to a large number of Africa’s people.

Momentum was established in 1966 and has transformed itself from a dedicated life insurer to a diversified insurance-based financial services company. With a strong entrepreneurial culture, Momentum grew organically but also through key mergers and acquisitions over the years to become a formidable player in the South African financial services landscape, with a focus on consumers in the middle to upper income groups.

The Metropolitan and Momentum brands are designed to fit in with the values and needs of their respective clients, customers and target markets, focusing on sustainable and profitable growth throughout the group.

FINANCIAL HIGHLIGHTS JUNE 2014

NEW BUSINESS PVP

PROFITS FROM OPERATING DIVISIONS

CORE HEADLINEEARNINGS INTERIM DIVIDEND

VALUE OFNEW BUSINESS

ANNUALISED RETURNOF EMBEDDED VALUE OF

TO R24 BILLION

TO R1.5 BILLION TO R1.9 BILLION TO 63 CENTS PER SHARE

TO R420 MILLION

15%

13% 10% 11%

11% 12%

1

MMI HOLDINGS – A HISTORY OF INNOVATION

1898 1966 1987 1992 1996 2007 2010 2013 2014

Metropolitan established when a syndicate was formed so that poor people could buy their own homes

Momentum established its life assurance business

Incorporation of GuardRisk — first cell captive insurer in world

Metropolitan International Incorporated

Hello Doctor joins the Group

Eris established as RMB Properties, becomes ERIS in 2008. Joins MMI Group 2012

Metropolitan Health established

Merger creates MMI Holdings

CareCross Health & Cannon join the Group

EMBEDDED VALUE AT DECEMBER 2014 R40bn MARKET CAP AT JUNE 2015 R50.9bn/± US$4.1bn

2

HEALTH

MMI Holdings Limited is ranked as one of the 40 largest companies listed on the JSE, by market capitalisation, and has been included in the JSE Top 40 Index (effective 22 June 2015). The company’s share price was R32.39 giving a market capitalisation of R50.9 billion.

Group Overview

3

MMI has five Product and Solutions Centres of Excellence which develop appropriate offerings for our clients. These centres are: Investments and Savings Solutions, Life Insurance Solutions, Health Solutions, Legacy Solutions, and Short-term Insurance Solutions.

These products and solutions are provided through segment businesses which focus on understanding and fulfilling the needs of specific client segments. The segments, Metropolitan Retail, Momentum Retail, International, and Corporate and Public Sector, deliver solutions that meet clients’ financial wellness needs through appropriate distribution and service delivery channels.

As at 30 June 2014, the merged group had an embedded value of some R39.7 billion and a Fitch rating of AA+.

MMI has embraced the shift towards a client-centric strategy and operating model. Client-centricity defines the existence of the organisation, which is to enhance the lifetime financial wellness of people, their communities and their businesses.

OUR VISION OUR PURPOSE OUR VALUES

Where we are headed

To be the preferred lifetime financial wellness partner, with a reputation

for innovation and trustworthiness.

Why we exist

To enhance the lifetime financial wellness of people, their communities and their

businesses.

What we stand for

A culture that is grounded in the values of accountability,

excellence, integrity, diversity, innovation and teamwork.

GROWTH CLIENT-CENTRICITY EXCELLENCE

How we will grow

Geographical diversification

Increase value of existing clients

Increase client base

The value we create

Increase financial wellness

Improve client relationships

How we operate

Improve efficiency

Deliver a consistent excellent client experience

4

OUR STRATEGIC FOCUS AREAS

In our quest to fulfill our purpose, we have embarked on a strategic journey based on the belief that, by intimately understanding the needs of our customers, we will best be able to serve them. In turn, when executed in a consistently excellent manner, this will lead to

profitable growth. Accordingly, everything we do is guided by our strategic focus areas of growth, client-centricity and excellence.

Group Overview

5

GROUP-WIDEFUNCTIONS

PRODUCTS & SOLUTIONSCENTRES OF EXCELLENCE

CLIENT ENGAGEMENT SOLUTIONS

SEGMENTS

OPERATING STRUCTURE

MMI Holdings has built an operating model and structure that supports its strategic focus on client-centricity. The operating model and structure underpins MMI’s defined purpose to enhance the lifetime financial wellness of people, their communities and their businesses.

The model and structure organises MMI Holdings’ activities around clients. It separates MMI group activities into: segment businesses; a products and solutions business; client engagement solutions and group-wide functions.

The segment businesses are made up of Metropolitan Retail, Momentum Retail, Corporate and Public Sector, and International. The Client Engagement Solutions area optimises client engagement

capabilities and ensures an appropriate focus on this critical part of MMI’s strategy. The Products and Solutions business focuses on designing and developing solutions to fulfill the needs of clients identified by the segment businesses.

Group-wide functions include Group Finance, Brand and Corporate Affairs, Strategic Human Resources and Transformation, Risk Managament and Group Infrastructure and Operations.

“As an insurance company, you are in the business of emotional moments – you are present at the critical juncture in people’s lives. ”

LUCIAN TEO, GOOGLE

International

MMI has the intention of continuing to grow to become a significant and preferred insurance provider of choice in the markets in which we operate. International follows a multiple approach in entering new markets including emerging countries such as outside South Africa and further afield such as India. The business is responsible for identifying opportunities for leveraging our financial wellness proposition across multiple segments of the countries where we are represented through multiple distribution channels and using the client-facing brand appropriate to the country.

Having existing operations in Southern Africa, West and East Africa, the United Kingdom and Asia, MMI International endeavours to grow MMI’s global footprint and presence. With our combined footprint, MMI International is represented in 15 countries, covering life, short-term insurance, group, individual life (risk and savings) and health insurance.

We are changing lives in Botswana, Ghana, Kenya, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Swaziland, Tanzania, Zambia, United Kingdom, Indonesia and Hong Kong.

OUR SOLUTIONSProviding retail and institutional customers with:• Risk, savings and investment

products• Retirement fund administration• Health insurance products and

administration• Short-term insurance

RATIONALE FOR EXPANSION• Diversify earnings• Higher GDP growth than South Africa• Low penetration of insurance• Growth opportunities

FOOTPRINT IN 12 AFRICAN COUNTRIES & SELECTED INTERNATIONAL COUNTRIESBotswana, Ghana, Kenya, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Swaziland, Tanzania, Zambia

New Business

235

122

247

1 285

387

236 278

154 166

252 294

1 334 1 456

402 432

18

8

17

9

7

Single premiums

Recurring premiums

Annual premium equivalent (APE)

Present value of premiums (PVP)

Membership (health) (‘000)

9 months to 31 March 2013

Rm


Rm


Rm

Change vs 2014%

7

FINANCIAL HIGHLIGHTS

6

“Success in Africa requires lateral thinking. The growth of mobile technology has opened up considerable opportunities for diversification, not only in terms of product and service offerings, but also as an alternative distribution channel.”

NICOLAAS KRUGER

8

Our Leaders

Nicolaas KrugerCHIEF EXECUTIVE OFFICER

Etienne de WaalPRODUCTS & SOLUTIONS

Mark van der WattMOMENTUM RETAIL

Khanyi NzukumaMETROPOLITAN RETAIL

Herman SchoemanCORPORATE & PUBLIC SECTOR

Blum KhanINTERNATIONAL

OPERATING BUSINESSES

9

Blum KhanCHIEF EXECUTIVE OFFICER – INTERNATIONAL

Nick RudstonCHIEF FINANCIAL OFFICER

Craig DownesCHIEF OPERATIONS

OFFICER

Marc AlexanderRISK MANAGEMENT

Estelle BurgerPEOPLE MANAGEMENT

Jan SchoombeeCHIEF COMMERCIAL

OFFICER

EXCO

10

COMMERCIAL STRUCTURE

REGI

ON

AL G

ROW

TH E

XCO

SOUTHERN AFRICA

Frikkie Augustyn

STRATEGIC MARKETING

Willem Malherbe

CCOJan Schoombee

UKFerdi van Heerden

HONG KONG AFRICA

YOUR WEALTH INDONESIA

HELLO DOCTORAndy Milne

SOUTH EAST ASIA / INDIA

Health Growth Initiatives

Asokan NaiduAnthon Swart

CUSTOMER SOLUTIONS

Gareth Goodleser

EAST AFRICA

GHANAArnoldus Kruger

NAMIBIAJason Nandago

NIGERIALivingstone Magorimbo

Our Footprint

GHANA

UNITED KINGDOM

NIGERIA

KENYA

TANZANIA

ZAMBIA

MALAWI

MOZAMBIQUE

NAMIBIA

BOTSWANA

SOUTH AFRICA

SWAZILANDLESOTHO

11

MAURITIUS

OUR OFFERINGSAsset Management

LifeHealth

Health AdministrationPension AdministrationShort-term Insurance

INDONESIA

INDIA

HONG KONG

12

Customer Needs

13

CUSTOMER NEEDS

In assessing the needs of our international markets, MMI has uncovered many similarities between the various emerging market countries. With populations that are largely made up of low-income groups, populations in these markets are faced with more risk than in other markets. As a result, these populations tend to prioritise their needs using a variety of risk mitigation tools at their disposal.

While a large percentage of emerging country populations generally live in poverty, the ‘savvy’ money knowledge in these markets is not to be underestimated – this is evident in their desire to stretch money.

It has therefore become quite evident that what this market requires is products that are simple, accessible, valuable and reliable.

Based on these findings, we’ve constructed a hierarchical prioritisation of needs which forms the basis on which we build our solutions and offerings to meet these consumers’ needs:

INCOMECREATION

PROTECTION

FAMILY

DIGNITY

INVESTMENTRETIREMENT PROVISIONPROTECTION (Debt, Asset, Income, Goals)

SECURED LENDINGSAVINGSEDUCATION

UNSECURED LENDINGHEALTH CARE

FUNERAL COVERBASIC BANKING

NEEDS SOLUTIONS

FIN

ANCI

AL W

ELLN

ESS

Financial Wellness

14

FINANCIAL WELLNESS

Client-centricity defines the existence of our organisation, which is to enhance the lifetime financial wellness of people, their communities and their businesses. We aim to understand clients better to better solve their needs as efficiently as possible.

The key focus of the MMI strategy is on building relationships with clients by integrating financial wellness solutions into our engagement with clients. This allows for a deeper understanding of our clients’ needs, circumstances and preferences thereby allowing MMI to design, deliver and manage holistic lifetime solutions that integrate multiple products and services to guide our clients towards financial wellness.

Through our mobile health care solutions, we provide convenient funding solutions in the form immediate (pre-scored) health loans and a hospital benefit with high transactional activity. Customers have 24/7 doctor access via voice or text with the added benefits of mobile registration, premium collection and paperless claims verification.

In the exciting area of micro-insurance, we are expanding our footprint across most countries in Africa. For instance, in Nigeria consumers have access to 9ja4life – a Mobile Micro Life Insurance Product powered by Etisalat Nigeria to cover active subscribers.

In Swaziland funeral insurance is provided to clients via SwaziBank, and we see a large opportunity across Africa to reach clients and prospective clients via Mobile Micro-insurance.

Access and affordability is the golden thread that weaves through all our financial wellness products, services and offerings:

Our health modules provide clients with information written by doctors, empowering them with necessary knowledge towards an optimal, healthy lifestyle.Our doctor services are really at the heart of Hello Doctor: giving clients direct access to a doctor, either via text messages or voice calls.Our financial solutions, such as health funding and insurance products, provide clients with the necessary means to access the health system.

MMI has pioneered an integrated approach to workplace financial wellness, where advanced analytics, rigorous ROI tracking and behaviour changes by employees result in a virtuous circle benefiting everyone in the value chain.

ANALYTICS of all health-related data (‘Big Data’), including:

• Health Risk Analysis (HRA’s)• Medical aid claims• Occupational health data

ROI tracks records (successes)• Absenteeism improvement• Improvement in productivity• Employee participation and

satisfaction• Reduced medical claims costs

A proactive and preventative approach focusing on sustainable individualBEHAVIOUR modification

• Awareness of self and disease status

• Health lifestyle choices

Namibia

14

nam

ibia

namibiaLIFE OFFERINGSCorporate Risk › Group Life Assurance › Permanent Total Disability › Total and Temporary Disability › Income Continuation Benefit › Accidental Group Life Insurance › Group Funeral Insurance › Spouse’s Cover › Dread Disease › Conversion Option › Cover to Continue › Widows and Orphans › Credit Life › Education Benefit › Premium Waiver

HEALTH ADMINISTRATION › Bankmed Namibia › Namibia Medical Care (NMC) › PSEMAS Administration

FOUNDATION DATE1967

NO. OF STAFF1033

SOLVENCY RATIO (2014)220%

MARKET SHARE (2013)

12%

MARKET POSITION(2013)

3rd

14

nam

ibia



FOUNDATION DATE1967

NO. OF STAFF1033


MARKET SHARE (2013)

12%


3rd

14

nam

ibia



FOUNDATION DATE1967

NO. OF STAFF1033


MARKET SHARE (2013)

12%


3rd

14

nam

ibia



FOUNDATION DATE1967

NO. OF STAFF1033


MARKET SHARE (2013)

12%


3rd

14

nam

ibia



FOUNDATION DATE1967

NO. OF STAFF1033


MARKET SHARE (2013)

12%


3rd

LIFE OFFERINGS

ASSET MANAGEMENT

• Life Cover Benefits• Accident Benefit• Disability Benefits• Dread Disease• Spouses Cover• Funeral Cover• Retirement Benefits

• Education Investment• Employee Benefits• Credit Life

MMI IN NAMIBIAMMI Holdings Namibia was formed on 1 July 2013 following the merger of Metropolitan Life Namibia Limited and Momentum Life Assurance Namibia Limited. The key rationale for merging Metropolitan and Momentum was the complementary fit of the market segments they serve and their product offerings which had limited overlaps.

MMI Holdings Namibia consists of Swabou Life, Momentum Asset Management, Metropolitan, Methealth Namibia Administrators and Momentum Namibia.

REGULATORY ENVIRONMENTThe Namibian industry is very dynamic and always evolving; a sound and well-functioning system. In February 2015, compulsory reinsurance cession for long-term insurers and reinsurers to Namibia Re were increased to 10% and will continue to increase annually by 2.5% until it reaches 20%. Life insurance companies and pension funds are required to invest in “unlisted investments” as well as investing a minimum of 35% in Namibia. All insurance intermediaries must also be registered and are not allowed to provide information on South African products unless they are registered to do so in SA.

ACHIEVEMENTSMethealth Administrators is the largest health administration company in the country with over 75% of the market, and is currently administering three medical aid schemes: Bankmed, a closed scheme, NMC and Psemas. Psemas is the Namibian government scheme with over 330 thousand Namibian lives, 19 years in the industry with a locally developed in-house medical aid fund system, and a network of 12 branches countrywide.

NAMIBIA

2.2 million people

ECONOMIC FREEDOM SCORE59.6

US$ 12 billion (4.3% growth)

GINI COEFFICIENT63.9%

SWAPO party

HEALTH OFFERINGS

Administration Services• NMC• Bankmed• PSEMAS

• Investment

15

Botswana

MMI IN BOTSWANAMetropolitan Botswana first launched in 1997 in partnership with the Government of Botswana who took up a 25% stake in the company. First Life (a division of Metropolitan Botswana) was formed in early 2000, and in 2008 Momentum Health was introduced to the local market.

The company was built from the ground up, starting with one branch in Gaborone and later expanding its footprint with three additional branches. Over the years, Metropolitan Botswana has successfully introduced Corporate Business, Individual Life and Credit Life products to the local market and financial institutions. In 2014, Momentum Life was rebranded to Metropolitan Life and Momentum Health to Metropolitan Health.

REGULATORY ENVIRONMENTThe country’s insurance industry is based on South African standards. With composite insurance licences being unavailable, health insurance is regulated under a life licence. No direct life insurance sales are permitted other than through licensed financial advisors. The new

insurance bill that’s currently being tabled introduces a risk-based supervisory concept and increased minimum capital requirements, as well as more stringent consumer protection.

ACHIEVEMENTSMetropolitan is the second largest life assurer in Botswana, and is the only insurance company with Life and Health offerings in the same stable.

Within MMI Holdings’ international stable, Metropolitan Botswana was voted Top Life Company 2014 in International and the Most Improved Life Company in 2013 in International.

LIFE OFFERINGS HEALTH OFFERINGS

• Death Benefits• Accidental Death• Lump Sum Disability• Dread Disease• Total and Temporary Disability• Spouses Cover• Funeral• Pre-Retirement Spouses and

Orphans• Income Continuation Benefit• Credit Life

In Patient• Disease Management• Hospital Benefits• Medicine Management

Out Patient• Primary Care Benefits

Special Benefits• Funeral• Health Administration• HIV/AIDS Wellness Programme• Emergency Evacuation

HEALTH BOTSWANABOTSWANA

2.2 million people


US$ 16.3 billion (4.4% growth)


Botswana Democratic Party (BDP)

16

Mozambique

HEALTH OFFERINGS



Special Benefits• Health Advice Line• HIV/AIDS Wellness Programme• Emergency Evacuation

HEALTH OFFERINGSIn Patient › Disease Management › Hospital Benefits › Medicine Management

Out Patient › Primary Care Benefits

Special Benefits › Health Advice Line › HIV/AIDS Wellness Programme › Emergency Evacuation

* Solvency ratio of MMI International

mo�

ambi

quemo�ambique

13

FOUNDATION DATE2005

NO. OF STAFF46

SOLVENCY RATIO (2014)230% *

MARKET SHARE (2013)

70%


1st

HEALTH OFFERINGSIn Patient › Disease Management › Hospital Benefits › Medicine Management


Special Benefits › Health Advice Line › HIV/AIDS Wellness Programme › Emergency Evacuation

* Solvency ratio of MMI International

mo�

ambi

quemo�ambique

13

FOUNDATION DATE2005

NO. OF STAFF46

SOLVENCY RATIO (2014)230% *

MARKET SHARE (2013)

70%


1st

MMI IN MOZAMBIQUEMomentum Mozambique was established 2005 as an administrator of MMI. Expanding at a rapid yet consistent rate, the company has grown to be a household name in health insurance.

Specialising in affordable health insurance, the company’s main offering is the P’La Saúde Health Plan – established in 2006 as a medical aid scheme to make essential health care more accessible to the people of Mozambique. As a Mozambican registered health plan, the plan is fully administered locally by applying world-class administration standards and assists with the development of the country’s medical infrastructure as a whole.

Going forward, Momentum Mozambique will consolidate its position in the health care market and build on its existing strength to enter adjacent markets. This is just some of the many ways in which Momentum Mozambique is working towards its goal of empowering the country to become one of the fastest growing economies in the world.

REGULATORY ENVIRONMENTSince implementation of the 2010 legislation, no life insurance regulatory changes have been made nor are currently anticipated. The 2010 legislation included provisions for micro-insurance, insurance broking and intermediaries, terms and conditions of insurance contracts, regulations on premium payments, and coinsurance and reinsurance activities, among other legislations. The 2013 general insurance legislation update introduced separate regulation for industrial accidents and occupational diseases and requires all employer liability.

ACHIEVEMENTSMomentum Mozambique currently has a 70% market share and is considered the number one health insurance provider in the country.

24.7 million people




Frelimo

17

There is currently no legislation regulating the retirement or pension industry, which is a major shortcoming that stifles the growth of this sector, which already has many players. Contributions to pension schemes are tax deductible provided the rules of such Funds are registered with Lesotho Revenue Authority. Locally registered Funds are required to invest 20% of their assets in Lesotho.

ACHIEVEMENTSMetropolitan Lesotho is the number one provider of investment, risk, retirement administration and health solutions, and dominates with a 72% market share. We have won numerous awards including:• Investors in People Award 2011 and 2014• Excellence in Corporate Social

Responsibility – LCCI 2012• Top Performing Life Company in

Metropolitan International 2011 – 2013

MMI IN LESOTHOMetropolitan first opened its doors in Lesotho in 1967 as a South African branch of the Free State region. In 2003 Metropolitan Lesotho Ltd was incorporated as a Lesotho registered company and the business, previously written by Metropolitan, was transferred to its new local entity.

Initially the company mainly offered individual life business and group schemes, and later expanded into Employee Benefits. Today Employee Benefits accounts for approximately 25% of total premium income. Metropolitan Lesotho has physical offices in 6 districts, and dedicated and experienced regional sales agents represent the company in all 10 districts.

REGULATORY ENVIRONMENTThe insurance industry is regulated and supervised by the Commissioner of Insurance under the Central bank of Lesotho. The governing legislation is the recently revamped Insurance Act 2014 and seeks to give more regulatory powers to the Commissioner of Insurance. The Insurance Act classifies insurance business under three major classes being Long-term Insurance, General Insurance and Micro-Insurance.

Lesotho



Orphans• Income Continuation Benefit• Credit Life

In Patient• Hospital Benefits• Medicine Management


Special Benefits• Funeral• Chronic Management Programme• Emergency Evacuation

Medical Savings Accounts

18LESOTHO

1.9 million people




Unitary Parliamentary Constitutional Monarchy

HEALTH LESOTHO

Swaziland

16

swaz

iland

swazilandLIFE OFFERINGSCorporate Risk › Group Life Assurance › Permanent Total Disability › Total and Temporary Disability › Income Continuation Benefit › Accidental Group Life Insurance › Group Funeral Insurance › Spouse’s Cover › Dread Disease › Conversion Option › Cover to Continue › Widows and Orphans › Credit Life › Premium Waiver

HEALTH OFFERINGSIn Patient › Hospital Benefits › Medicine Management


Special Benefits › Funeral › Chronic Management Program › Emergency Evacuation

Cash Back Hospital Cover

FOUNDATION DATE1993

NO. OF STAFF30


MARKET SHARE (2013)

60%


1st



Orphans• Income Continuation Benefit• Credit Life• Rainmaker Plus



Special Benefits• Funeral• Chronic Management Programme• Emergency Evacuation

Cash Back Hospital Cover

MMI IN SWAZILANDMetropolitan Life and Momentum both opened offices in Swaziland in 2008, which broke the well-established insurance monopoly. This seemed a logical step as both companies already had a share in the country’s life insurance business, even prior to the introduction of the Insurance Act of 2005.

Following the merger of the two entities in 2010, all the life business was converted into one licence under Metropolitan Swaziland. Momentum still continued to provide health cover services and its licence was recently converted to a short-term insurance licence. Today Metropolitan Swaziland operates with two licences, Metropolitan Life Swaziland and Metropolitan Insurance Swaziland (Momentum). In 2011, Swazi Bank acquired a 33% share in Metropolitan Life Swaziland and they remain the only local shareholder.

REGULATORY ENVIRONMENTThe Insurance Act is currently under review and a number of amendments were proposed, which include increasing the minimum share capital for insurers, licensing and regulating micro-insurers and micro-insurance intermediaries, and the supervision of conglomerates

and supplemental insurance providers. The medical scheme sector is still unregulated, however there is a recognised need for a streamlined regulatory framework that does not preclude innovation in health-related insurance by insurers.

ACHIEVEMENTSMetropolitan holds the majority share in both the credit life and group life insurance market spaces, and through the innovative nature of the local team, the company continues to grow without having to take a defensive approach.

Within the MMI Holdings group, Metropolitan Swaziland has been honoured to be voted the Best Performing Life Company in 2013 and was rated in the top 3 of the Best Performing Companies at Metropolitan International.

SWAZILAND

1.4 million people




King Mswati III (absolute monarchy)

19

Kenya

SHORT-TERM OFFERINGS

• Death Benefits• Lump Sum Disability• Dread Disease• Total and Temporary Disability• Funeral• Credit Life• WIBA

Hello Doctor Retail• Eg. Motor Vehicle, Motorcycle,

Golfers Home/Household Insurance (Domestic Package), Personal Assistant

Commercial, Institutional and Corporate• Eg. Fire and perils, Burglary, Business

Interruption, WIBA & EL (Employers Liability), Political Violence and Terrorism (PVT), Cash in Transit

Specialized Markets• Eg. Biashara Plus for SME

LIFE OFFERINGS › Group Life Assurance › Permanent Total Disability › Critical Illness Benefit › Group Funeral Insurance › Accidental Death Life Insurance › Accidental Permanent Disability Benefit › Accidental Temporary Disability Benefit › Medical Expenses Reimbursement Benefit › Accidental Group Funeral Insurance Benefit › Credit Life › Voluntary Group Funeral Insurance

HEALTH OFFERING › Hello Doctor

RISK (SHORT - TERM) OFFERINGS › Retail Eg: Motor Vehicle, Motorcycle, Golfers Home/Household Insurance (Domestic Package), Personal Accident

› Commercial, Institutional & Corporate Eg: Fire and perils, Burglary, Business Interruption, WIBA & EL (Employers Liability), Political Violence & Terrorism (PVT), Cash in Transit

› Specialized Markets Eg: Biashara Plus for SME

9

keny

akenya

FOUNDATION DATE1997

NO. OF STAFF110


MARKET SHARE (2013)

2%

MARKET POSITION(2013)15th

MMI IN KENYAMetropolitan Life Kenya has been operating since 2007, offering primarily life insurance solutions to retail and corporate clients. In 2013, the company held a solid position in the market place and managed to increase market. Established in 1964, Cannon Assurance has a wide footprint in Kenya with 5 regional offices across the country, offering a comprehensive suite of insurance products and asset management solutions. Following the acquisition of a majority stake in Cannon Assurance by MMI Holdings, Metropolitan Life Kenya successfully merged with Cannon at the beginning of 2015. Following the merger, Metropolitan Life Kenya and Cannon Assurance have consolidated their life insurance licences into one, while still retaining a stand-alone short-term insurance licence.

REGULATORY ENVIRONMENTWith the Kenyan insurance act being revised, it is expected that composite insurance licences will be phased out with companies not able to underwrite both life and general insurance, and specific Takaful regulations will be introduced. Health insurance is currently regulated under the life licence while personal accident falls under general.

ACHIEVEMENTSFollowing the merger, Metropolitan Cannon now boasts a full insurance service offering for its customers.

The combination of Metropolitan’s innovative products and distribution skills and Cannon Assurance’s presence and brand recognition promises to increase the company’s technical capabilities, accelerate growth and diversify income and business lines.


45 million people




The National AllianceUnited Republican Party

20

Tanzania

17

tanz

ania

tanzaniaLIFE OFFERINGSCorporate Risk › Group Life Assurance › Permanent Total Disability › Total and Temporary Disability › Group Funeral Insurance › Education Benefit › Medical Waiver › Credit Life › Accidental Partial Permanent Disability › Accidental Total and Temporary Disability › Critical Illness

HEALTH OFFERINGSIn Patient › Hospital Benefits


Special Benefits › Funeral › Maternity Programme › Chronic Medication Programme › HIV/AIDS Wellness Programme

RISK (SHORT-TERM) OFFERINGS › Motor › Fire › Burglary › Public Liability › Plate Glass › Accidental Damage › Money › Workmen Compensation › Personal Accident › Marine › Engineering › Bonds

FOUNDATION DATE2006

NO. OF STAFF50


MARKET SHARE (2013)

7%


4th

LIFE OFFERINGS HEALTH OFFERINGS SHORT-TERMOFFERINGS

• Death Benefits• Accidental Death• Lump Sum Disability• Dread Disease• Total and Temporary Disability• Funeral• Continuation Benefit• Credit Life

In Patient• Hospital Benefits


Special Benefits• Funeral• Maternity Programme• Chronic Medication Programme• HIV/AIDS Wellness Programme

• Motor• Fire• Burglary• Public Liability• Plate Glass• Accidental Damage• Money• Workmen Compensation• Personal Accident• Marine• Engineering• Bonds

MMI IN TANZANIAMetropolitan Tanzania started out as a small venture by a single broker in 2006. The company underwent a number of name changes over the years – first it was rebranded from Momentum Pty Limited to Momentum Insurance Company Limited and then later to Metropolitan Tanzania Insurance Company Limited.

With a solid market position, Metropolitan Tanzania has its sights set on becoming the largest supplier of innovative General and Health Insurance products in Tanzania.

REGULATORY ENVIRONMENTThe Tanzanian law dictates that health and personal accident insurance be regulated under a general insurance licence, and life and general insurance must be dealt with by separate companies. Compulsory insurances include motor 3rd party, workers compensation and professional indemnity for certain financial services.

Recently released legislation includes: ethics, micro-insurance and code of conduct, whereas projected legislation includes bancassurance, risk-based supervisory concept, increased minimum capital requirements and Takaful regulation, as well as more detailed reporting requirements.

ACHIEVEMENTSIn 2013, Metropolitan Tanzania was recognised as the fastest growing insurance company in the country. Within 3 years of opening its doors, Metropolitan earned its rightful place as one of the top 5 insurance companies in the country, outperforming more than 20 of the top competing insurance providers.

TANZANIA LIFE TANZANIA

49.6 million people




Chama Cha Mapinduzi

21

Zambia

18

zam

biazambia

LIFE OFFERINGSCorporate Risk › Group Life Assurance › Permanent Total Disability › Group Funeral Insurance › Permanent Health Insurance Benefit › Credit Life

HEALTH OFFERINGSIn Patient › Hospital Benefits › Medicine Management › Disease Management


Special Benefits › Funeral › Health Advice Line › Emergency Evacuation › HIV/AIDS Wellness Programme › Health Premium Waiver › Accidental Death Rider Benefit

Requested confirmation from

Country

FOUNDATION DATE2005

NO. OF STAFF29


MARKET SHARE (2013)

80%


1st

18

zam

biazambia

LIFE OFFERINGSCorporate Risk › Group Life Assurance › Permanent Total Disability › Group Funeral Insurance › Permanent Health Insurance Benefit › Credit Life

HEALTH OFFERINGSIn Patient › Hospital Benefits › Medicine Management › Disease Management


Special Benefits › Funeral › Health Advice Line › Emergency Evacuation › HIV/AIDS Wellness Programme › Health Premium Waiver › Accidental Death Rider Benefit

Requested confirmation from

Country

FOUNDATION DATE2005

NO. OF STAFF29


MARKET SHARE (2013)

80%


1st


• Group Life Assurance • Permanent & Total Disability• Permanent Health Insurance• Group Funeral• Credit Life

In Patient• Chronic Disease Management


Special Benefits• Hello Doctor• Metropolitan Rewards• Fit@Work

• HIV/AIDS Wellness Programme• Health Premium Waiver• Accidental Death Rider Benefit

MMI IN ZAMBIAMMI Zambia first started operating in 2006 as African Health Lifestyles, registering Wanthanzi as a medical scheme limited by guarantee in the same year. In 2008, the company was rebranded to Momentum Health and then to Metropolitan Health Zambia in 2012, following the merger of Metropolitan and Momentum. The company also registered a Life Company called Metropolitan Life Zambia later that same year.

Operating from a head office in Lusaka and regional office in Kitwe, Metropolitan Health Zambia has the largest market share of 36% and manages the biggest medical scheme in Zambia. As the country’s most preferred insurance provider, the company was awarded a contract by the Government of the Republic of Zambia to provide consultancy services on setting up a National Social Health Insurance Scheme for all citizens of the republic. The company is currently in the process of developing a micro-insurance policy to help increase penetration of micro-insurance products in Zambia.

REGULATORY ENVIRONMENTIn 2014, legislation which required insurance policies and all debiting and invoicing to be issued in ZMW had been revoked. The Pensions

and Insurance Authority (PIA) has stated that existing legislation is being reviewed and will be updated – changes include raised minimum capital requirements, a risk-based supervisory regulatory approach and limits on foreign shareholding. Micro-insurance regulations are also being drafted to cover aspects such as product features, distribution, consumer protection, and training and accreditation.

ACHIEVEMENTSWanthanzi Medical Aid is the only scheme in the country providing free 24/7 medical advisory services and access to doctors through Hello Doctor. Our awards include:• Wanthanzi Health Plan was awarded the

PMR Golden Arrow 2007 – 2011• Winner of the PMR Diamond Arrow

Award 2010 – 2014

ZAMBIA HEALTH ZAMBIA

14.6 million people




Patriotic Front

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Malawi

HEALTH OFFERINGS



Special Benefits• Funeral• Maternity Programme

MMI IN MALAWIMetropolitan Malawi started as a green field company in October 2009 with WVI as anchor client. For more than 25 years, the industry had been 100% monopolised by a single player and at the time South African companies entering the market had a reputation for surviving no more than 2 years in the industry.

With the odds stacked against it, Metropolitan Malawi faced numerous challenges of industry risk and its entry into the market was met with great resistance. However, since its launch, the company has successfully increased its corporate client market share and anticipates to more than double its share again by the end of 2015.

In the 2014 financial year, Metropolitan Malawi surpassed its financial KPIs and continues to go from strength to strength.

REGULATORY ENVIRONMENTIn 2014, the Reserve Bank of Malawi issued a number of insurance and pension scheme directives dealing with vetting of insurance firm auditors, premium payment, and insurance claims administration

and settlement, as well as licensing and registration of pension and health insurance entities. The Reserve Bank of Malawi has also outlined plans to introduce a risk-based approach to insurance supervision.

ACHIEVEMENTSMetropolitan Malawi is currently ranked 2nd in the corporate market and aims to build on this and become a market leader in terms of product offering and innovation.

MALAWI

17.4 million people




Democratic Progressive Party

HEALTH

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Mauritius

LIFE OFFERINGS

• Death Benefits• Lump Sum Disability• Total and Temporary Disability• Pre-Retirement Spouses and Orphans• Income Continuation Benefit• Credit Life• Employee Benefits• Investment Plans

HEALTH OFFERINGS

In Patient• Hospital Benefits


Special Benefits• Catastrophe Cover

MMI IN MAURITIUSThe Metropolitan brand first launched in Mauritius in August 2013, after acquiring a 70% majority shareholding in Mauritian Eagle Life Insurance. Mauritian Eagle Life has been in existence since 1973 and, due to its proud and creditable history, was considered one of the leading insurance providers in Mauritius. As part of the merger between Metropolitan and Momentum, Mauritian Eagle Life was rebranded to Metropolitan Life and Momentum became Metropolitan Health, creating a one-stop shop for all health and insurance needs. Metropolitan Mauritius has since continued to be a significant player in the local long-term insurance market.

The company’s success has also proven to be a great boost for the Mauritian economy. On the health care front, Metropolitan Health has developed a local network including major private clinics, opticians, dentists and pharmacies to give clients ease of access to suitable, high quality health care facilities on a cashless basis.

REGULATORY ENVIRONMENTIn 2014, the Regulator, Financial Services Commission, issued competency standards for insurance intermediaries and guidelines for advertising of financial products. Insurers are prohibited from holding more than 10% of its assets in the form of investments in any one or

more related companies. A pure captive insurance bill has been drafted as part of the FCS’s intent for Mauritius to become a centre for captive insurance. Regulations for a motor compensation fund, deigned to address the problem of hit-and-run drivers, have also been drafted, while legislation to govern micro-insurance legislation is in the process of being drafted.

ACHIEVEMENTSMetropolitan Health has introduced a number of innovations in the local market including online access of file, e-statements, scanning solutions, 7/7 call centre, cover for chronic conditions, HelloDoctor and a wellness rewards programme.

HEALTHLIFE

1.3 million people




Labour Party in alliance with Movement Militant Maurician

24

Ghana


PENSION FUND ADMINISTRATION

• Death Benefits• Lump Sum Disability• Dread Disease• Total and Temporary Disability• Funeral• Credit Life/Bancassurance• Savings and Investments



Special Benefits• Funeral• Health Administration

Pension Funds• Occupational Pension Scheme• Provident Fund Scheme• Administration Only

MMI IN GHANAMetropolitan Ghana was formed as a joint venture between Metropolitan Insurance Company of Ghana and Metropolitan Holdings of South Africa, and officially started operating on 23 February 2006. As one of the leading insurance companies in the country, Metropolitan Ghana is ranked 5th in the Life and Pensions industries, and 3rd in the Health offerings sector. The company currently has a significant market share across Life and Health Insurance and Pension Fund Administration.

Metropolitan Ghana prides itself on hearing and addressing the concerns of its clients and stakeholders. This has led to the revamping of the company’s retail products to meet the needs and requirements of clients and the general market, and has earned the company multiple awards and industry recognition.

REGULATORY ENVIRONMENTEach of MMI’s businesses in Ghana is regulated by different regulators i.e.• Life Insurance: National Insurance Commission• Health Insurance: National Health Insurance Authority• Pensions: National Pensions Regulatory Authority

The insurance regulator actively encourages the development of micro-insurance and agricultural products, and a new insurance act is expected to be passed in late 2015 which will include a risk-based supervisory concept and micro-insurance legislation.

ACHIEVEMENTSMetropolitan Ghana is unmatched in size, scale and scope, and the combined forces of local market knowledge and foreign expertise have led to the continuous growth and success for the company and its stakeholders:• 2nd Runner-Up at the 5th Cedants

Awards 2014, organised by the Ghana Reinsurance Company

• Awarded Gold 2 years running (2012 and 2013) at the 2014 Ashanti Regional Financial Services Excellence Awards

25.8 million people

ECONOMIC FREEDOM SCORE71



National Democratic Congress

LIFE GHANA HEALTH INSURANCE GHANA PENSIONS TRUST GHANA

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• HIV/AIDS Wellness Programme• Emergency Evacuation

Nigeria

LIFE OFFERINGS

• Death Benefits• Accidental Death• Lump Sum Disability• Dread Disease• Funeral• Credit Life• Retrenchment

MMI IN NIGERIAUBA Metropolitan Life Insurance has been in existence since February 2007, and initially started as a joint venture partnership between UBA plc (one of the major banks in Nigeria) and Metropolitan International Holdings of South Africa. MMI came into Nigeria following the strategic business merger of Momentum with Metropolitan in 2010, however it was decided that the two brands would remain separate and therefore UBA Metropolitan Life retained its brand name.

UBA Metropolitan Life was formed as a specialist life insurance company with a mission to serve Nigeria’s people through affordable financial solutions that create financial growth and security. Currently ranked as the 12th most influential and prosperous insurance firm in Nigeria, UBA Metropolitan Life Insurance has a strong market position and aims to be in the top 5 insurance companies in Nigeria by 2018.

REGULATORY ENVIRONMENTThe Nigerian insurance regulator (NAICOM) recently mandated legislation which includes guidelines for micro-insurance and Takaful guidelines, as well as dictating that all insurance must be provided on a strict “no premium, no cover basis”. NAICOM has also publicised

its intention to move from compliance- to risk-based supervision, replace the current insurance act and introduce registration of foreign reinsurers and requirement to hold local assets.

ACHIEVEMENTS• Awarded Insurer of the Year 2012 by

Lead Africa Awards• Corporate Social Responsibility award

as the Best Insurance Company in the Healthcare category, organised by CTRU in 2012

• Awarded 3 Web Jurist Awards, including overall Best Insurance Company category, organised by Phillips Consulting in 2011

• Most Improved Life Insurance Company 2011

177 million people


US$ 594.3 billion (7% growth)


All Progressive Congress

26

27

Other lines of business

Guardrisk is the largest specialist cell captive insurance group of its kind and the leading alternative risk transfer provider in South Africa, comprising a short-term insurer, life insurer and an underwriting manager.

Guardrisk pioneered the cell captive concept, introducing cell captives to the South African short-term insurance industry in 1993 and extending the structure to the life insurance industry in 1999.

Today Guardrisk is the fifth largest short-term insurer in South Africa, with a 55% market share of the South African cell captive industry. Guardrisk provides structured insurance products, traditional cell captive facilities and access to a broad and diversified panel of related services and professional reinsurance markets through its businesses in South Africa, Mauritius and Gibraltar.

The Gibraltar operation consists of Euroguard, a leading Protected Cell Company providing alternative risk financing facilities in first party only cell captive structures. Guardrisk Allied Products and Services offers niche and general commercial insurance products across a variety of insurance classes, along with other related value add products that provide facilities like car hire, monthly premium instalment payment facilities and cash flow and factoring solutions.

ACHIEVEMENTS• Recognised as SA’s leading alternative risk transfer

for 6 consecute years (2008 to 2014) in a peer review featured in PWC’s biennial Strategic and Emerging Issues in South African Insurance 2014

• Guardrisk Insurance and Guardrisk Life rated ‘AA(zaf)’ by National Insurer Financial Strength (IFS)

• Guardrisk International Limited PCC (Mauritius) rated ‘BBB’ by International IFS

Eris properties is a property development and services group which provides a range of commercial property skills in the South African and sub-Saharan African markets. The company currently operates in 5 countries and has a combined market value of $2.5bn. Services offered include propriety investment ($100 million), property management ($2.25 billion), leasing and investment broking, property and advisory services, asset management ($953 million), and valuations. MMI Holdings became a major shareholder (52%) in Eris Properties in 2012. Eris also manages MMI’s property portfolio of R6.6 billion. Eris was formed in 2008 following the restructure of RMB Properties which had been in existence since 1987, and which was a prominent property development and property services company in the South African property industry.

ACHIEVEMENTS• IPD Property Investment Award – Top property fund

in databank for market sector: Industrial Fund name: Metropolitan Life Properties

• 5 Star green rating award for Portside building in Cape Town

• 4 Star green rating award for 102 Rivonia Road building in Sandton

• Shortlisted at the World Architecture Festival held in Singapore in the category: Future Commercial Office

• Winner of Fulton Award for Innovative Construction for Menlyn Podium Building, Tshwane

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FNB HEAD OFFICEGaborone, Botswana

MASERU MALLMaseru, Lesotho

TSUMO MALLTsumeb, Namibia

MTN CAMPUSConstantia Kloof, South Africa

LUSAKA CIRCLE, MTN OFFICES Lusaka, Namibia

FNB FREEDOM SQUAREWindhoek, Namibia

Other lines of business

MMI Holdings acquired m-health provider Hello Doctor in January 2013. Hello Doctor was established in 2009 and is a unique, affordable mobile health service that gives people direct access to health advice and information from panels of registered doctors – 24 hours a day, 7 days a week. The Hello Doctor interactive platforms are designed to give instant access to personalised health, wellness and medical information – all reviewed and approved by a team of doctors.

THE NEEDHello Doctor was born out of the need for first world medical care in emerging markets:• Within these markets, health care is a problem: state

care is available but seldom within easy reach. People have to travel long distances to get appropriate care or even just to see a doctor.

• Patient to doctor ratios are low compared to the first world. There is a general lack of medical, technical and managerial capacity to meet the demand.

• There is a great need for health education: preventative health education and sharing of knowledge is key if health challenges are to be met.

• Private health care is available in these countries – but typically, it is expensive and beyond the means of most of the population.

VISIONHello Doctor’s vision is to empower people to take responsibility for their own health, and prevent the unnecessary morbidity and debilitating cost of chronic lifestyle diseases. We realise this vision through:• Health education (multi-platform, multi-media,

localised and engaging);• Easy, affordable access to doctors for expert advice

(telemedicine in certain countries);• Health Funding Solutions providing consumers

access to health savings, hospital cash plans and health loans when they need it most;

• Digitisation of traditionally manual processes.

FOOTPRINTHello Doctor is available in South Africa across multiple portals and social media platforms. The service is also being rolled out across Africa in partnership with Africa’s largest Mobile Network Operator MTN, and in Indonesia with Mobile Network Operators Telkomsel and XL.

Hello Doctor’s stated purpose is to connect technology, first world clinical protocols, and medical professionals to assist every person to take control of their health and wellness, affordably and simply.

CORE CAPABILITIESHello Doctor’s core capabilities are:• Connecting consumers with quality health services

using affordable and accessible technology.• Developing tele-health and m-health services

including health advice, content, functionality and telco integration.

• Recruiting, training and managing doctors for the provision of world class m-health services (including telemedicine).

• Integrated mobile insurance products, leveraging the core Hello Doctor capabilities with the current insurance products including: Trauma Cover, Hospital Cash, Health Savings Account and Health Loan.

• Well-developed, intuitive mobile and virtual platforms designed for ease of use, high engagement with consumers, and seamless distribution of relevant and customised content.

• Leveraging social media platforms to engage with consumers around preventative health care messaging.

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Momentum Investments is a wholly-owned subsidiary of MMI Holdings Limited and positioned to be the trusted leader in sustainably meeting investment needs. The Momentum Africa Equity Fund seeks opportunities in under-invested African markets by investing on recognised African stock exchanges. In terms of country exposure, Nigeria is highest at 43.8% and Kenya second at 28.7%.

The Africa Fixed Income Fund invests in fixed income markets on the African continent outside of South Africa and targets a net return of Libor +5% in USD. Nigeria and Kenya both have the highest country exposure of 15% while the currency exposure is largely to the USD (79%).

ACHIEVEMENTS• Momentum Global Investments Management won

the Financial News award for Frontier Markets Manager of the Year.

• Mishnah Seth from Momentum Asset Management was listed as one of the top 10 Africa Fund Managers category in the Africa AM Power 50 awards.

• Momentum Money Market Fund awarded an “AA+(zaf)” National Fund Credit Rating and “V1(zaf)” National Fund Volatility Rating by Fitch Ratings Agency. This is the highest money market fund rating that a money market fund can achieve in South Africa.

Nigeria – 43.8% Banks Insurance and Financial – 35.5%

Kenya – 28.7%Consumer Food and Beverage – 34.4%Egypt – 11.2%

Media Information andCommunication – 13.1%

Morocco – 8.5%

Building Construction and Cement – 9.7%

Zimbabwe – 3.8%

Industrial – 7.2%

Mauritius – 2.5%

Utilities – 0.1%

Zambia – 1.2%

Uganda – 0.1%

Namibia – 0.3%

AFRICA FIXED INCOME FUNDMOMENTUM AFRICA EQUITY FUND

Country Exposure

COLLECTIVE INVESTMENTS

Country Exposure Sector Exposure

Currency Exposure

0%

Mozambique

Ethiopia

Supranational

Morocco

Egypt

Ghana

Senegal

Kenya

Nigeria

5% 10% 15% 20%

0%

USD

EGP

GHS

HGN 3%

7%

11%

79%

20% 40% 60% 80% 100%

30

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Other Growth Initiatives

INDIA

In June 2011, MMI Holdings established an India liaison office and identified a local partner with a strong brand, distribution and local know-how willing to jointly investigate and develop a customer value proposition. Four years later, in June 2015, MMI Holdings Ltd and Aditya Birla Nuvo Ltd (ABNL), part of the Aditya Birla Group, entered into definitive Joint Venture agreements to enter the health insurance and wellness solutions in India.

THAILAND

MMI Holdings is currently engaging with a large insurer in Thailand with the view to establishing an integrated wellness programme for the Thailand market. The objective is to explore the establishment of a strategic alliance between MMI Holdings and the Thai Insurer

MMI Holdings will hold 49% and ABNL will hold 51% in the Joint Venture Company to be named Aditya Birla Health Insurance Co. Limited (ABHICL). ABHICL is in the process of making an application to the Insurance Regulatory and Development Authority of India for obtaining a licence to start health insurance and wellness business operations.

by leveraging their local knowledge, brand and distribution network combined with MMI’s Multiply programme, intellectual property, product design and risk management skills, and create an innovative local customer value proposition.

Distribution Partnerships

At MMI we believe in forging strong partnerships for mutual long-term benefit. Our strong partners help us to compete in an increasingly interconnected value chain. Our agreement with Allianz Global Benefits enables MMI Holdings to build Pan African Insurance Solutions (such as

MMI/ALLIANZ AFRICAN FOOTPRINT – COMBINED FOOTPRINT OF 23 COUNTRIES

32

Global Employee Benefits) across 23 African countries. Together with the wider Allianz Group network we are able to cover 85% of the African continent.

MALI EGYPT

CENTRAL AFRICAN REPUBLIC

SENEGAL

BURKINA FASO

TOGO

IVORY COAST

CAMEROON

CONGO

MADAGASCAR

ALLIANZ PRESENCE IN AFRICA

Contact Details

UNITED KINGDOM+44 207 618 [email protected]

NIGERIA+234 01 906 [email protected]

GHANA+233 302 633 933+233 302 742 894/[email protected]

NAMIBIA+264 61 297 3000www.methealth.com.nawww.metropolitan.swabou.com.na

BOTSWANA+267 362 [email protected]

LESOTHO+266 22 22 2300/2100www.metropolitanls.com

INTERNATIONAL (SOUTH AFRICA)+27 (0) 21 940 [email protected]

MOZAMBIQUE+258 21 357 800www.momentummz.com

SWAZILAND+268 2410 4838/4128+268 2410 4127/[email protected]

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KENYA+254 20 224 3126/42/[email protected]

TANZANIA+255 22 211 0630+255 22 212 [email protected]

ZAMBIA+260 211 236217/[email protected]

MALAWI+265 17 71 977/8/[email protected]

MAURITIUS+230 403 5220+230 203 [email protected]

INDIA+91 (0) 22 6625 [email protected]

HELLO DOCTOR/INDONESIA+6221 2966 [email protected]

HONG KONG+852 2827 [email protected]

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“Wellness is unique… and we have realised there is a unique correlation between financial wellness and physical wellness.”

NICOLAAS KRUGER

CORPORATE PROFILE

2015

INTERNATIONALMMI HOLDINGS LIMITED

www.mmiholdings.co.za

corporate profile twenty fifteen brochures/1/… · embedded value at december 2014 r40bn market...

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