FEB 2010 Liberty Global marked Safer Internet Day (SID 2010) on the 9th of February with the launch of a new interactive esafety website (www.esafetykit.net) to help protect children while using the web. The site engages children in a fun way, and offers useful tips and information for parents and teachers as well. Esafetykit.net is currently available in eight languages and will soon be accessible in many other countries with local language versions.

The website was developed by Insafe, the European Network of Awareness Centres promoting safe and responsible use of the internet, with the support of Liberty Global and its European operating companies (UPC, Cablecom, Telenet, and Unitymedia). The site is endorsed by the European Commission. Liberty Global’s partnership with Insafe is part of its corporate responsibility strategy to build digital confidence. Liberty Global affiliates celebrated the day in many countries with local internet safety activities. Insafe’s ‘Think Before you Post’ public service

announcement was supported on various affiliate local websites, and TV channels across its European footprint.

“The dynamic nature of the internet places a particular responsibility on us, as a service provider, to take action to ensure children’s online safety. The launch of the eSafety website and the ‘Think before you post’ campaign are important steps forward in our long-term effort to make this possible,” says Manuel Kohnstamm, Managing Director Public Policy and Communications of Liberty Global, “We aim to build upon our successful relationship with Insafe and our on-going commitment to empower children and families by providing free, easily accessible tools that enable consumers as much as possible to control digital threats.”

The site is based on the printed ‘family toolkit’, which was developed in 2008 by Insafe and Liberty Global/UPC. The eSafety website will extend the reach of the printed version. Over 300,000 hard copies of the toolkit have already been distributed in 11 languages across 18 countries.

Corporate Responsibility Update 07

Liberty Global marks SaferInternet Day with interactiveeSafety website

May 2010

The interactive eSafety website and Think Before You Post video

1 Liberty Global marks SaferInternet Day with interactive eSafety website

2 Liberty Global rallies for Haiti earth quake relief

2 UPC Netherlands partners with 3FM for Red Cross’ ‘Stop Malaria’ campaign; donates 6000 mosquito nets

3 IN Heroes Awards 2009

3 Movember, the moustache is king!

4 Telenet Foundation clicks forHabbekrats!!

4 Blind & visually impaired can now enjoy internet & TV

4 UPC Poland promotes ‘M@turity in the Net’

5 Netherlands e-safe and e-included!

5 NGO Spotlight

6 Ever heard of telecommuting?!

6 Telenet promotes I IT

6 CR Headlines

In this issue

JAN 2010 Liberty Global and its affiliates rallied together to support the Haiti earth quake relief efforts raising a total of USD 500,000 (EUR 360,000). The cash donation collected by Liberty Global from across the footprint includes large contributions from Telenet, UPC Netherlands, as well as Liberty Global, UPC Broadband and Chellomedia. Many affiliates also contributed

in-kind donations including, SMS donations with Telenet Mobile and a special 0800 number set-up by Telenet Solutions, advertising space for relief efforts at UPC Austria, media space for a benefit concert at UPC Czech Republic, red button donation via digital TV at UPC Netherlands and Telenet; everyone rallied together to help in whatever way they could. The Liberty Global Denver office also collected first aid and hygiene supplies for Haiti.

Liberty Global rallies for Haiti earth quake relief

DEC 2009 UPC Netherlands again partnered with the radio station 3FM for its 3FM SeriousRequest fundraising campaign last Christmas, this time as its main sponsor. For seven days in December, people could tune in on BNN 101-TV (channel 28 on UPC Digital), www.upc.nl or Nederland 1 and 2 to request their favourite songs for a donation to the Dutch Red Cross’ ‘Stop Malaria’ campaign.

As the main sponsor, UPC supported the 3FM Serious Request’s Living Room Concert series, featuring the Dutch X-Factor winner Lisa Lois.

During the broadcasts, UPC Digital viewers could simply push the red button on theirremote to make a donation using a portal on the UPC Digital platform. All viewers that made a donation were automatically entered into a

contest to win tickets to a Lisa Lois concert. Thanks to UPC’s sponsorship, the ‘StopMalaria’ campaign will be able to purchase 6,000 mosquito nets. These nets will help protect 24,000 people from contracting this deadly disease for over three years. Telenet also ran a similar campaign with a local radio station in Belgium.

UPC Netherlands partners with 3FM for Red Cross’ ‘Stop Malaria’ campaign; donates 6000 mosquito nets

From left Ronald Sutmuller, UPC Netherlands Media Relations Manager, with 3FM presenters- Gerard Ekdom and Annemieke Schollaardt

Haiti Appeal

Liberty Global Corporate Responsibility Update 07 • 2

JAN 2010 Across the Liberty Global footprint, employees donate their time to volunteer in communities with unmet needs, whether in their own backyard or across the globe. This is the fourth year that Liberty Global has celebrated the efforts of volunteers in the company with its IN Heroes Awards. Following 64 company wide applications, Liberty Global announced the 22 winners of its employee recognition programme - IN Heroes - in January with the top two prizes going to: Laura Clarke from UPC Ireland for the Charitable Organization–

Friends of Londiani, and to the Bonjour Afrique Team from Telenet for the Charitable Organization – Bonjour Afrique. Both winners will receive EUR 5,000 and EUR 3,000 respectively for their charities.

“Once again, we are humbled by the commitment that so many of our employees have to their volunteer work. IN Heroes has shown us that so many of our employees are selfless, dedicated and loyal to their volunteer organizations, no matter where they are.

We’ve added additional awards this year –22 in total because the quality of submissions was incredibly high this year. Congratulations to all of our Liberty Global IN Heroes from across Europe, Latin America, Japan and Australia,” said the IN Heroes Awards judges’ panel represented by Amy Blair, Global SVP Human Resources Liberty Global, Gene Musselman, President & COO UPC Broadband and Miranda Curtis, President Liberty Global Japan.

IN Heroes Awards 2009 – winners announced!

From top IN Heroes Awards 2009 winner Laura Clarke and runner-up Jeroen Leen volunteering for their charities

Liberty Global Corporate Responsibility Update 07 • 3

The Movember 2009 video

View complete list of IN Heroes

Movember, the moustache is king! JAN 2010 For all 30 days last November, nearly 100 male colleagues at the corporate offices in the Netherlands and the UK gave up shaving to help raise funds for men’s prostate cancer charities, part of the global phenomenaknown as Movember. The ‘Mo Bros’ were supported by a dedicated group of ‘Mo Sistas’ who did the majority of the fundraising leg-work. The Movember teams raised approximately EUR 15,000. Together with Liberty Global’s IN Givers matched fundraising program, the total donated is approximately EUR 30,000. IN Givers encourages employee involvement in community and charitable activities and matches funds raised for charity, €1 for €1 up to a maximum of €1,000 per employee.

View complete list ofIN Heroes

MAR 2010 Blind and visually impaired customers in the Netherlands can now access a wealth of information. UPC Netherlands is the first service provider in the country to provide a special internet connection for the ORIONWebbox, a compact device for blind and visually impaired people to listen to spoken reading material. UPC offer also includes home installation by a UPC technician, plus priority when calling the UPC Customer Care helpline. The customer care executives will be able to recognize calls from users of the ORIONWebboxand offer immediate help and support.

There are approximately 350,000 blind and visually impaired people in the Netherlands. The Webbox will provide this large group with easy access to an impressive range of spoken information including talking books, newspapers,magazines, TV subtitles and radio stations.

Mick Fernhout, Director of Corporate Development at UPC commented: “UPC wants to provide everyone with access to the digital world using simple solutions in an easy way. The ORIONWebbox fits this vision perfectly.”

Blind & visually impaired can now enjoy internet & TV

Benefits of Orion Webbox

Liberty Global Corporate Responsibility Update 07 • 4

MAR 2010 UPC Poland together with the Polish Academy for Development of Philanthropy(ARF) has set up an alliance of companies and NGOs to promote e-Inclusion of the 50+ Generation. ‘M@turity in the Net’ seeks to create a collaborative platform for making new technologies easily accessible to senior groups affected by e-exclusion. In Poland seven out of ten people aged 55 and above have never used the internet, and six in ten have never used a mobile phone. The alliance has already won support from all major Polish NGOs and the Ministry of Internal Affairs & Administration, IBM, Microsoft, Onet.pl (largest Polish internet portal) and the Polish Scout Union.

UPC Poland promotes ‘M@turity in the Net’

Seniors at e-Seniora ICT lessons

NOV 2009 The Telenet Foundation has raised €15,000 in an innovative way for the Antwerp based charity Habbekrats. The money will be used for a much needed computer room for socially underprivileged children in this youth centre.

The “Klik mee” project (click along) appealed to the public to click on a special website, www.klikmee.be. For every registered click, the Telenet Foundation donated €2 to Habbekrats, with a maximum of €15,000. The target was easily reached before the end of the day. To promote the concept, the Telenet Foundation built a large, transparent “bubble” in the centre of Antwerp’s busy central station. Throughout the day, well known radio presenter Anja Daems conducted live interviews in the bubble with more than 20 guests from the social, political, media and business world.

Telenet Foundation clicks for Habbekrats!!

Youngsters at Habbekrats with the Telenet Foundation cheque

Passersby were asked to click on mobile terminals to raise the funds. The event gainedconsiderable press, television and radio coverage in Belgium, helping the Telenet Foundation

achieve the fund raising goal as well as highlighting the digital gap amongst socially underprivileged youngsters in Belgium.

MAY 2010 UPC Netherlands has taken the grass roots approach to children’s internet safety. Senior managers from UPC are giving e-safety lessons to local schools to raise awareness of internet perils, and offer handy tips on how to stay safe online. The lessons fall under UPC’s e-safety initiative, Netherlands e-safe and e-included, which aims to ensure safe and responsible use of the internet amongst young children. This CR Update offers a brief glimpse into the lessons.

“And how do your parents use the internet?” asks Yvonne Schers, Vice President Public Affairs and General Counsel of UPC, who is playing teacher for one hour to 14 pupils of class eight at the Fellenoord primary school in Eindhoven. Yvonne’s teaching session focuses on safe and enjoyable internet usage at primary schools all across the country. One of the boys answers her question by typing his fingers over imaginary keys. “Yes, you guys are much faster,” says Yvonne, who is the mother of three children herself. “Children learn how to operate computers and navigate the internet with amazing speed but they are largely unaware of the dangers associated to it,” says Schers. “They can cross the boundaries without realising it. The internet is one of UPC’s core products but we also consider it our responsibility encourage safe and responsible use, together with other partners, including the Dutch government.”

UPC works with Insafe, the European Network of Awareness Centres promoting safe and responsible use of the internet. The students have to write down six reasons why and when they should give someone a red card. “If someone threatens you, if someone says mean things about you, is insulting or makes someone’s ugly photos and posts it on the internet.” The pupils have no difficulty imagining cyber-bullying. “The internet is actually the same as the playground,” says Yvonne.

Essentially, you shouldn’t do anything on the internet that you wouldn’t want other people to do to you.

The lesson also addresses the issue of security. For example, you should never reveal your password. “Except to my parents,” calls out one pupil. “Or my sister,” says another. “It is also the responsibility of the government to take action against criminal behaviour on the internet,” says legislator Marriët Mittendorff, who is also attending the lesson. “I hope that this lesson can function as an example for others and that parents also get involved. The municipalities can also play an important part in this.”

Netherlands e-safe and e-included!

NGO Spotlight Insafe, based in Brussels, is a network of national nodes that coor-

dinate internet safety awareness in Europe. The network is set up

and co-funded within the framework of the European Commission’s

Safer Internet plus Program. The mission of the Insafe cooperation

network is to empower citizens to use the internet, as well as other

online technologies, positively, safely and effectively. The network

calls for shared responsibility for the protection of the rights and

needs of citizens, in particular children and youths, by government,

educators, parents, media, industry and all other relevant actors.

Insafe partners work closely together to share best practice, infor-

mation and resources. The network interacts with industry, schools

and families in the aim of empowering people to bridge the digital

divide between home and school and between generations

www.saferinternet.org.

Yvonne Schers, VP Public Affairs and General Counsel for UPC at the Fellenoord school in Eindhoven, Netherlands

Liberty Global Corporate Responsibility Update 07 • 5

Liberty Global Corporate Responsibility Update 07 • 6

NOV 2009 UPC Netherlands has partnered with the Dutch government’s traffic management taskforce, TFMM, in an initiative called Digitale Mobiliteit to promote flexiwork (working from home) among small and medium-sized businesses(SMEs) in Amsterdam.

As partner of Digitale Mobiliteit, UPC Netherlands will provide free 120Mbps internet service via UPC Business to 1,000 employees of participating companies in Amsterdam. By encouraging people to work from home, UPC and TFMM hope to reduce traffic congestion around the city. Diederik Karsten, MD UPC Netherlands said,

“Thousands of potential and existing UPCcustomers unnecessarily lose time in traffic jams on the Amsterdam ring road during rush hour. Getting more and more people acquainted with a flexible and more intelligent way of working can help reduce traffic congestion. Not only does telecommuting shorten commuting times and save businesses money, it significantlyand positively impacts the environment.”

This initiative fits within the Liberty Global Climate Challenge programme, a company-wide initiative designed to reduce carbon emissions and help employees do the same.

Ever heard of telecommuting?!

MAR 2010 Telenet has joined forces with the Flemish government to engage young people in the exciting world of science and IT via the I IT project.

I IT project has kick started this month in Brussels to bridge the gap between education and industry, and encourage young people to study science and technology.

As part of the I IT project, a group of young people together with the Flemish Regional Minister for Innovation, Public Investment,Media and Poverty Reduction, Ingrid Lieten visited Telenet this month. The young people were given a behind-the-scene tour and encouraged

to develop eco-friendly innovative applications for digital-TV, internet and telephony services.

Nearly 700 students from 40 participating schoolswill present their projects at the grand finale in Brussels on April 27, 2010. The best project will win a sailing adventure for the whole class.

The I IT project is organised by the Erasmus University College in Brussels, the Free UniversityBrussels, University College West Flanders, University College Ghent and Ghent University. From January through April 2010, young people will be able to contact around 20 IT institutes that are offering workshops, tours and professional support.

From centre left, Chris Lefrère, Telenet’s Manager Innovation & Business development and centre right, Minister Lieten, VP Flemish Government and Minister of Media & Innovation with Mechelen school students at the ‘I love IT’ workshop

Working from home

CR HeadlinesMay 2010: UPC Poland started installing solar panels in its offices. The total power of the installed panels will allow UPC to reduce CO2 emissions by approx 21 tons a year.

May 2010: Unitymedia in Germany donated €500 to the fundraising association of the Gotenschule in Bonn as part of its “Aktiv vor Ort” initiative which supports charity projects. The money will be used for new teaching materials. Every year, Unitymedia donates €500 each to twelve projects in which employees volunteer.

Jan 2010: UPC Austria partnered with Greenpeace to limit CO2 emissions,announced e-billing. JAN 2010: The Telenet Foundation funded two projects in the province of Limburg with €19,700 for a mobile computer lab and €3,350 for ICT classes for mentally challenged children and adults.

Dec 2009: UPC Ireland received the first Special Judges Award at the 14th Irish Contact Centre and Shared Services Awards in recognition of the company’s ongoing improvement in its customer services over the past few years.

Telenet promotes I IT

Our CR StrategyLiberty Global recently established its Corporate Responsibility (CR) strategy for the years to come. The strategy focuses on seven issue areas. ‘Digital confidence’ lies at the heart: including everyone in the digital world. We also want people to feel safe and protected in the digital world, so we are ‘protecting minors’ and we are safeguarding our ‘customers’ privacy’ and the security of their data. Our responsibilities go beyond this; so we are also looking at how we can reduce

our ‘environmental impact’ and building a ‘responsible supply chain’. And, we are focusing on ‘treating our employees well’ and ‘selling and marketing our products responsibly’.

The Liberty Global Corporate Responsibility Update is a quarterly publication.For more information & feedback please email: cr-update@lgi.com

Editors: Asra Fareed, Bert Holtkamp, Hanne Wolf and Roy Sharone.