crm customer relationship management design 2

13
Customer Relationship Management - Style 2 Customer Satisfaction Multi - Channel Actions & Alarms Management Indicators Segmentation Targeting Mobile Client SFA Sales Document Generation Planning Prospects Management & Sales Action Sales Administration Campaign Management Marketing Department Sales Department E-mail Fax Phone Mail Web Visit Customers Service Request Management Satisfaction Inquiry Customer Support Call Center Customer Database Workflow Analysis Customer History www.slideteam.net

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Page 1: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Mu

lti - Ch

ann

el

Actions & Alarms Management

Indicators

Segmentation Targeting

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Marketing Department

Sales Department

E-mail

Fax

Phone

Mail

Web Visit

Customers

Service Request Management

Satisfaction Inquiry

Customer Support

Call Center

Customer Database

Workflow

Analysis

Customer History

www.slideteam.net

Page 2: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Sales Department

Service Request Management

Satisfaction Inquiry

Customer Support

Customers

E-mail

Fax

Phone

Mail

Web Visit

Marketing Department

Mu

lti - Ch

ann

el

Indicators

Segmentation Targeting

Actions & Alarms Management

Cu

stom

er

Satisfaction

Customer Database

Workflow

Analysis

Customer History

Call Center

www.slideteam.net

Page 3: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Indicators

Segmentation Targeting

Campaign Management

Marketing Department

Actions & Alarms Management

Cu

stom

er

Satisfaction

Sales Department

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Mu

lti - Ch

ann

el

Customer Database

Workflow

Analysis

Customer History

Call Center

www.slideteam.net

Page 4: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Marketing Department

Mu

lti - Ch

ann

el

Sales Department

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Call Center

Customer Database

Workflow

Analysis

Customer History

www.slideteam.net

Page 5: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Marketing Department

Mu

lti - Ch

ann

el

Sales Department

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Customer Database

Workflow

Analysis

Customer History

Call Center

www.slideteam.net

Page 6: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Mu

lti - Ch

ann

el

Campaign Management

Indicators

Segmentation Targeting

Marketing Department

Sales Department

Customer Database

Workflow

Analysis

Customer History

Service Request Management

Satisfaction Inquiry

Customer Support

Customers

E-mail

Fax

Phone

Mail

Web Visit

Call Center

www.slideteam.net

Page 7: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Marketing Department

Mu

lti - Ch

ann

el

Sales Department

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Call Center

Customer Database

Workflow

Analysis

Customer History

www.slideteam.net

Page 8: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Campaign Management

Marketing Department

Mu

lti - Ch

ann

el

Sales Department

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry Customer

Support

Customer Database

Workflow

Analysis

Customer History

Call Center

www.slideteam.net

Page 9: Crm customer relationship management design 2

Customer Relationship Management - Style 2

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Campaign Management

Marketing Department

Mu

lti - Ch

ann

el

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management & Sales Action

Sales Administration

Sales Department

Customer Database

Workflow

Analysis

Customer History

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Call Center

www.slideteam.net

Page 10: Crm customer relationship management design 2

Customer Relationship Management - Style 2 Campaign

Management

Cu

stom

er

Satisfaction

Actions & Alarms Management

Indicators

Segmentation Targeting

Marketing Department

Mu

lti - Ch

ann

el

Mobile Client SFA

Sales Document Generation

Planning

Prospects Management &

Sales Action

Sales Administration

Sales Department

Customer Database

Workflow

Analysis

Customer History

Customers

E-mail

Fax

Phone

Mail

Web Visit

Service Request Management

Satisfaction Inquiry

Customer Support

Call Center

www.slideteam.net

Page 11: Crm customer relationship management design 2

All images are 100% editable in Powerpoint “Change color, size and orientation of any icon to your liking”

www.slideteam.net

Page 12: Crm customer relationship management design 2

1

1. Right click the object. 2. Choose Group and then Ungroup. 3. Click beside the object and drag the arrow over it.

2

Ungrouping the object

3

www.slideteam.net

Page 13: Crm customer relationship management design 2

1. Right click the object 2. Choose Format Shape in the dialog box 3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient”

depending on the appearance of the object. Change colour as shown in the picture.

Edit Color

1 2 3

www.slideteam.net