© 2014 Nuance Communications, Inc. All rights reserved. 1

Customer eXperienceSummit 2020New OrleansFebruary 10-12, 2020

#CXS20NA

© 2020 Nuance Communications, Inc. All rights reserved. 2

Customer eXperienceSummit 2020New Orleans, LAFebruary 10-12, 2020

#CXS20NA

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Welcome

Customer eXperienceSummit 2020#CXS20NA

Robert DahdahEVP & Chief Revenue Officer

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Consumer expectations drive engagement

Engage anywhere95% of consumers use more than one channel to connect

with the brand

Engage anytime, securely

85% of consumers prefer secure, automated self-

service in text, messaging and voice channels

Expect superior experiences

75% of customers expect the same experience

across channels

ChannelsDigital volumes

Expectations

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White glove service in the digital age

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Nuance business evolving to meet your needs

Strategy InnovationSimplification

Customer eXperienceSummit 2020#CXS20NA

POWERING the future of intelligent customer engagement

© 2020 Nuance Communications, Inc. All rights reserved. 8

Welcome

Customer eXperienceSummit 2020#CXS20NA

Peter MacKinnon SVP WW Enterprise Sales

& Go-to-Market

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Why we host the SummitSo you can …

Compare approaches

Learn from each other to transform customer experiencesBuild new

relationships

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Consumers drive the need for digital transformation, and technology is the enabler

Expanded digital portfolio

Hosted security and biometrics

Adding DIY tools

Choice for cloud-native apps

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Customer speakers

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CustomerSuccess

Executives

Sales

Marketing

ProductExperts

Professional Services

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Agenda – Tuesday morning

8:30 – 9:30 AM: Industry keynote: Blake Morgan

9:30 AM – 10:00 AM: Break & demos

10:00 – 10:45 AM: Nuance Enterprise: Powering the future of intelligent customer engagement

11:15 AM – 12:15 PM: Insights into the future of authentication & fraud prevention

12:15 – 1:45 PM: Networking lunch & demos

8:00 – 8:30 AM: Welcome & opening remarks

10:45 – 11:15 AM: Wells Fargo: Customer experience in the digital age

#CXS20NA

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Gatekeeper

Analytics

Nuance Mix Digital

Demos at lunch and breaks TuesdayOptional: Sign up for a 1:1 demo from 1:00-3:00pm, Wednesday

Sign-up is at the registration desk

Customer eXperienceSummit 2020#CXS20NA

POWERING the future of intelligent customer engagement

© 2020 Nuance Communications, Inc. All rights reserved. 18

Keynote: The Customer of the Future –10 Principles for Winning Tomorrow’s Business

Blake MorganCustomer Experience Keynote Speaker, Bestselling Author and Futurist

@BlakeMichelleM

© 2020 Nuance Communications, Inc. All rights reserved.

Keynote: The Customer Of The Future: 10 Principles For Winning Tomorrow’s BusinessFebruary 2020

Customer eXperienceSummit 2020#CXS20NA

POWERING the future of intelligent customer engagement

© 2020 Nuance Communications, Inc. All rights reserved. 21

Agenda Reminder

9:30 AM – 10:00 AM: Break & demos

11:15 AM – 12:15 PM: Insights into the future of authentication & fraud prevention

12:15 – 1:45 PM: Networking lunch & demos

10:00 – 10:45 AM: Nuance Enterprise: Powering the future of intelligent customer engagement

10:45 – 11:15 AM: Wells Fargo: Customer experience in the digital age

#CXS20NA

Customer eXperienceSummit 2020#CXS20NA

POWERING the future of intelligent customer engagement