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20th - 21th October 2015

Czech Republic: The hidden gem for Business Services

3nd Annual Conference of the Association of Business Service Leaders

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Companies which are interested need to fill out the Supporting Member or Member Application form and send it to the ABSL address: Association of Business Service Leaders in the Czech Republic, Hvězdova 1734/2c, 140 00 Prague 4, Czech Republic.

Join us now and get 2016 for free!If you register for ABSL before end of 2015, you won’t have to pay a membership fee for 2016!Find more information and download a member application form at www.absl.cz.

About ABSLAssociation of Business Service Leaders (ABSL) was founded by 15 founding members in 2013. The Association is aligned with the success of ABSL in Poland and Romania, which have been at the vanguard of the growth in Business Services over the last 5 years and is one of the most significant member associations in the region.

Voting rights in ABSL general meeting

Nominating candidates for Management Board for election by the general meeting

Suggestion rights for new members

Leadership in work streams as per defined objectives of the association

Knowledge access and sharing & networking

Full access ABSL governmental network

Benefit from publicity and PR

Economical and business advisory

Membership benefits

We invite all companies from the business services sector

to become Members of ABSL

ASSOCIATION OF BUSINESS

SERVICE LEADERS

Core members

Supportingmembers

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Current ABSL members

ABSL Members include companies which conduct business in the area of Shared Services Centre (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Research and Develop-ment (R&D) and companies contributing to the sector’s growth.

ABBACCAAccenture ServicesADP Employer Services Česká republikablue-infinityBluelink International CZBodycote SSCCA CZCDK Global (Česká Republika)CGI IT Czech RepublicColliers InternationalComdata CzechCovidienČEZ Korporátní službyDeloitte BPODHL Express Czech RepublicDixons CarphoneEDITEL CZEdwards LifesciencesEdwards ServicesFabory CZ HoldingGardner Denver CZ + SKGrafton RecruitmentHays Czech republicInfosys BPOInternational SOS AssistanceJNJ Global Business ServicesJ&T Services ČR John Crane SigmaJones Lang LaSalleKBC Group NV Czech BranchLufthansa InTouchLUKOIL Accounting and Finance EuropeMANN + HUMMEL ServiceMonster Worldwide CZNonStop RecruitmentOKIN GroupPanalpina Business ServicesPASSERINVEST GROUPPfizerPPG INDUSTRIES CZECH REPUBLICPricewaterhouseCoopers ČRProcess SolutionsSAP Business Services Centre EuropescanserviceSiemensSITA Information Networking ComputingSkanska Property Czech RepublicSony DADC Czech RepublicZEBRA Technologies

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About Czech Business ServicesBusiness Services is one of the largest employers in the country and is growing every year as new companies come to appreciate the benefits of setting up their operations in this country. The Czech Republic is the second largest country for Business Services in CEE - and there is strong competition from other countries in this space. The Association of Business Service Leaders in the Czech Republic (ABSL) has formed to give the business services industry a common voice to help shape its environment and destiny.

Source: CzechInvest 2014

Major BSS projects in the Czech Republic

ABSL is a platform for enhanced dialogue and collaboration within the Business Service Community. We advocate Business Services to create a better business environment for our members and ensure the sustainable and long term development of the industry.

ABSL is a source of branch knowledge, expertise and best practices. ABSL initiates a number of activities aimed at stimulating growth of the Business Services sector as well as increasing the investment attractiveness of the Czech Republic internationally.

Our vision is to promote Business Services to become one of the key local industries and help the Czech Republic to be one of the most attractive locations for Business Services in Europe.

MISSION

GOALS

VISION

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HR Club invitation

ABSL HR ClubWhat can you expect? • Keynote speech / Andrea Hepnerová (SAP BSCE)

Welcome message

• Organizational setup of ABSL HR Club / Jonathan Appleton (ABSL)Establishing the meeting series (future plans, content and frequency of the meetings)

• Today’s topic / Jonathan Hill (Grafton Recruitment) Recruitment & Services

• Roundtable discussion Current recruitment & talent challenges in BSCs – best practice sharing

Invitees HR Directors & Delegates of ABSL Members, based in Prague and nearby

How to register?

To register contact:

Details Price free of chargeCapacity 20 attendees Date November 26, 2015Time 9.00am – 12.00amLocation SAP BSCE, Avenir Business Park, Radlická 714/113a, 158 00 Praha 5

Darie Zmátlíková tel. +420 733 612 982 darie.zmatlikova@absl.cz

Petra Balášovátel. +420 725 518 633petra.balaskova@sap.cz

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Members of the Board of Directors

Katka is Head of ACCA Czech Republic, Slovakia & Hungary. Katka has been building the ACCA market and brand recognition since the local Prague office has opened in 2003. She is customer focused and builds strong relationships with ACCA stakeholders in CEE. She has been involved in finance professional training and people talent development for over 13 years while working for ATC International and Arthur Andersen. She is a member organization of the CIPD (Chartered Institute of Personnel & Development), in the area of HR management.

Since 2008 Tomáš has been Managing Director of the Czech office of Process Solutions. In 2013 he held the position of Chairman of the Finance Committee of the American Chamber of Commerce in the Czech Rep. Previously he was working for international tax advisory firms and as an in-house tax counsel at some large utility companies. His areas of expertise are: leadership and development of a small BPO organization and business development in the area of professional services mainly accounting, payroll and trust services.

Katka Benešová, ACCATomáš Frkal, Process Solutions

From 2004 Adam was involved in creation of captive SSC for Philips in Lodz Poland where later on he held number of leadership positions. In 2007- 2011 Adam worked in Infosys BPO where he was managing European consulting practice - Business Transformation Services. From 2012 he works as Head Operational Excellence at captive SSC of Siemens in Prague. His areas of expertise include: SSC/BPO market, process excellence, project management, outsourcing operations, development of back-office services.

After his studies and foreign experience, Jan joined Ernst & Young Business Advisory team, where he held various positions and worked on various projects over a period of more than 7 years. In 2009, he joined Lifestyle Sports International Group as the CFO and Interim CEO of the Czech legal entity, with the responsibility for the Czech and Slovak market. From August 2011, Jan has worked for Gardner Denver Group as the Director of the SSC, being responsible for establishing and the strategic development of the Group Shared Services Centre.

Jan Pokorný, Gardner DenverAdam Kiwalski, Siemens

Ota has been working in the SSC / BPO industry for last 10 years. Since 2011 he has been leading the internal SSC for Accenture in Prague. From 2003 to 2011 he had been working in the BPO area, lastly he was leading Finance & Accounting BPO for Accenture in the Czech Republic. His areas of expertise are: SSC / BPO market and management, finance and accounting, project management and operational excellence.

Jonathan is the Managing Director of ABSL Czech Republic and the Director of the PwC’s Academy in the Czech Republic, supporting Business Services clients across CEE with learning solutions and qualifications. Jonathan has worked with multinationals in finance and training in many parts of the world and PwC now has Academy operations in over 50 countries across the Globe providing clients with the highest levels of learning and business solutions.

Jonathan Appleton, PwC ČROta Kulhánek, Accenture Services

Andrea is a senior executive leader with broad experience in business consulting, project management and SW implementation projects. As a Managing Director of SAP BSCE, Andrea is leading business services organization, based in Prague, employing 750+ people and providing administrative and business services to SAP employees and customers globally. Andrea is heading Global Data management (GDM) organization with teams operating in Prague, Germany, US, Singapore and Philippines and covering data management delivery, global data governance, as well as related projects.

Andrea Hepnerová, SAP BSCEJan is Infosys BPO Regional Center Head, responsible for Infosys BPO presence and operations in the Czech Republic. In addition, he drives client relationships and business growth for a portfolio of Fortune 500 companies across Europe, US, and Brazil. He is a member of Infosys Global Management Council. Jan has been with Infosys for 10+ years and has been the founding member of the team that has built Infosys BPO presence in the CEE region. He has managed the first Infosys BPO global operations from the CEE region and subsequently played several operational, sales, and strategic roles in Europe and US.

Jan Skoták, Infosys

Petr worked with PricewaterhouseCoopers as audit professional, also responsible for developing of audit strategy for companies operating SSCs model. In 2012, Petr has joined CEZ Group accounting SSC as a Director responsible for design of SSC strategy, further increase in efficiency of SSC’s accounting process, scope increase by integrating additional subsidiaries and further integration of accounting process in CEZ group. Another Petr’s responsibilities include development of client service management and efficient quality reporting to internal clients.

Petr Podlipný, ČEZ Korporátní službyRoman is an experienced executive director with a broad experience in finance & accounting, IT, risk & compliance and operations. He is currently leading Global Finance SSC function for global manufacturing company Edwards Ltd, having responsibility for managing centralized finance processes (Procure-to-Pay, Order-to-Cash, Record-to-Report, Information Provision&Analysis) and leading over 130 staff in centres based in Czech Republic and South Korea.

Roman Pavloušek, Edwards

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ABB ABSL Czech RepublicABSL PolandABSL RomaniaACCAAccenture ServicesAdaptive Solutions & Advisory GroupADP Employer Services Česká republikaAgentura pro regionální rozvojAllegis Global Solutions American Chamber of Commerce Antal InternationalAVG Technologies CZBlue Prismblue-infinityBluelink International CZBodycote SSC British Embassy PragueBritish Chamber of CommerceCA TechnologiesCBRECDK Global Česká republikaCGI IT Czech RepublicCiti GBSCity of BrnoCity of OstravaComdata CzechCovidienCPL JobsCzechInvestČEZ Korporátní službyDeloitte BPOEdwards Lifesciences EDWARDS SERVICESErnst & Young AuditExxonMobil Business Support Center Czechia Fabory CZ HoldingGardner Denver CZ+SKGoodcall for TalentGrafton RecruitmentHays Czech RepublicHCL Technologiesineo.clickInfosys BPO International SOS Assistance (CZ)J&T Services ČR

Jarden Business Services GroupJNJ Global Business Services John Crane SigmaJones Lang LaSalleKBC Group NV Czech BranchKomerční bankaKPMG Česká republikaLufthansa in TouchLUKOIL Accounting and Finance EuropeMahleMANN + HUMMEL ServiceMcKinsey & CompanyMonster Worldwide CZ NEOOPSNonStop Recruitment Novartis OKIN GROUPPanalpina Business Services (Prague)PasserInvest GroupPathwaysHRPedersen & PartnersPfizerPPG Industries Czech RepublicPRCOMPricewaterhouseCoopers Česká republikaProcess SolutionsRandstadReed Personnel Services Czech Republic SAP Business Services Centre Europe Scanservice SiemensSITA Information Networking ComputingSkanska Property Czech RepublicSmiths Group plcSony DADC Czech RepublicThe Hackett GroupTMF CzechT-Mobile Czech RepublicZEBRA Technologies

Companies registered for the 2015 conference

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About Grafton RecruitmentThe Grafton Recruitment company was established in 1982 in Ireland and is a leading provider of HR and consultancy services. It is one of the biggest independent European companies searching for employees across all sectors and positions of employment. Grafton Recruitment, s.r.o. was established in 1994 and is currently represented by 14 offices throughout the Czech Republic.

Grafton Recruitment offers effective recruitment solutions, whether this is in relation to a one-off search for employees or large-scale recruitment for the private or public sector. It also specialises in agency employment in the form of temporary assignment and prepares tailor-made outsourcing solutions and complete assurance of recruitment services by management of the whole process as the main supplier. It is also a leading provider of outplacement and consultancy services, as well as assuring selection of employees using an assessment centre and special tests, and also offers consultancy services in the field of human resources.

ABSL STRATEGIC PARTNERS 2015

About JLLJLL is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. JLL operates in 80 countries from more than 230 corporate offices. On behalf of its clients, the firm provides a comprehensive range of real estate services including: Tenant Representation, Project Management, Architectural and Fit-Out Solutions, Integrated Facilities Management, Property Management, Agency Leasing in Offices, Retail and Industrial, Investment Sales & Acquisitions, Corporate Finance, Valuation & Appraisals and Research & Consultancy. JLL was established in the Czech Republic in 1992 as one of the very first international real estate firms to enter the market. Since 1992 our firm has become a leading provider of real estate services in the Czech Republic, with an international, multi-disciplined team comprising 75 professional and support staff.

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Platinum Sponsors

HCL Technologies is a leading IT services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and technology distribution. It operates in 31 countries across the Americas, Europe, Asia Pacific, Middle East and Africa.

CONFERENCE 2015 SPONSORSDiamond Sponsor

Skanska Property Czech Republic, a subsidiary of Skanska Commercial Development Europe, specializes in commercial property development. When designing and constructing, Skanska focuses on energy saving solutions and reduction of carbon emissions, water management and waste minimization. For each building, Skanska aims to meet the strictest environmental criteria to obtain LEED certificate. Besides the green measures, Skanska cares about healthy working environment and well-being of the occupants as well as creating a new place in the location and adding to the community. Workplaces that foster innovation and productivity increase value for the tenants by offering excellent work environment where the tenants employees can succeed and thrive. Recent projects to mention are City Green Court, first building on Czech market with LEED Platinum certification for Core & Shell in combination with LEED Platinum for Commercial Interiors or Corso Court, recently completed project in Prague 8 – Karlín, which contributed to the neighbourhood and its tenants with spacious public garden.

Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses. Accenture in the Czech Republic has been operating in Prague since 1991 and in 2001 Accenture opened a new shared services centre. Currently the company employs more than 2,000 employees and is still growing. Accenture shared service centre focuses on business process outsourcing, Operational Transformation and Business Processes Expertise as a Service. Accenture offers a broad spectrum of services to foreign and Czech companies for whom we manage increasingly specialized business operations, such as finance, HR, customer services, IT or procurement.

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About scanserviceEstablished in February 1998, scanservice a.s. (joint-stock company) is the largest document digitization company in the Czech Republic. Since its establishment, scanservice has been the leader in providing document processing services through outsourcing, as well as designing customized document management solutions for leading Czech and international companies, including state and local governments.

The company’s current focus centers primarily on complete digitization, extraction and the subsequent processing of commercial and other loose and bound documents, forms, transactional documents, books, magazines and other periodicals, maps and construction blueprints and non-standard formats. In addition, scanservice is the authorized distributor of premium document Kodak scanners (Kodak Alaris Inc.) and the authorized and certified Service Centre for various brands of document scanners in the Czech Republic and Slovakia. Johnson & Johnson Global Business Services Ltd., Clearstream, VZP (General Health Insurance), MetLife, Czech Post, Slovak Post, AXA, ČSSZ (Czech Social Security Administration), KB (Komercni banka), Volkswagen Slovakia and Wüstenrot are just some of the clients scanservice has been providing its customized solutions for.

About NEOOPSNEOOPS is a Czech company that specializes in delivering solutions that are based on industry innovations across the BPOs, SSCs, and services orientated industries. Company expertise centers around the Robotic Process Automation - an innovative technology empowering business operations to quickly automate their processes while reducing operational costs and improving process quality. In the last 12 months, NEOOPS has completed over 20 Robotic projects and automated more than 60 Robotic processes. The project scopes have ranged from the design of Robotic solutions, the implementation of Blue Prism automation software, through to building Robotic capability for NEOOPS international clients. The client base is principally in Central/ Eastern Europe with robotic partnerships extending to the UK and Norway. NEOOPS stands for “New Operations” and helps their expanding client base to achieve “New Operations” - self-sufficient, agile, automated. The company prides itself in enabling its clients to save costs, improve process quality and attract new process scope into their organisations.

HCL Technologies has demonstrated remarkable growth through the recent economic downturn. Over the past decade, HCL Technologies has been one of the fastest growing technology companies in the world. As a $6.5 billion global company, 110,000 minds and in 31 countries, HCL Technologies brings IT and engineering services expertize under one roof to solve complex business problems for its clients.

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Golden Sponsors

About RandstadRandstad plays a pivotal role in the world of work. We were founded in 1960 in the Netherlands. Since then we have expanded our operations to 39 countries, having 4400 offices and some 29,000 employees and representing more than 90 percent of the global HR services market.

In 2008, Randstad Czech entered the local market by acquiring the company AYS Placements & Workshops, followed by an acquisition Start People Staffing in 2010.

Our network of 22 offices is distributed uniformly all over the Czech Republic. In Slovakia, we are represented in Bratislava. We offer temporary and permanent work solutions – agency workers (staffing), permanent placement, executive search, inhouse solutions as well as a wide range of other HR services. In 2014 we served some 300 clients, selected 240 permanent workers and employed almost 10.500 agency workers with a monthly average of nearly 6.500 workers.

More about us at www.randstad.cz

About PASSERINVEST GROUPPASSERINVEST GROUP, a.s., founded in 1991 by Radim Passer, is a purely Czech development and investment company whose name is associated with the multifunctional, modern complex BB Centrum (17 attractive buildings) in Prague 4. It is not only an administrative project; it is also a place for housing, services, shops, restaurants and parks, along with a community center, a kindergarten and a primary school. BB Centrum is strategically situated near the key motorway and also providing own shuttle-buses. Thanks to that, it is an address for well-established international and local companies. The other major project is commercial center Nová Karolina Park which offers prime office, retail and parking space and is located in a newly-urbanized area of Nova Karolina in Ostrava. Both projects bring unique combination of shops and restaurants opportunities, green parks and other amenities that makes convenient and comfortable environment that ensures long-term tenant’s satisfaction.

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3rd Annual Conference of ABSL 20th - 21th October 2015

Czech Republic: The hidden gem for Business ServicesConference Day 1: Tuesday, 20th October 2015

JNJ Global Business Services / Nádražní 32, Smíchov, Praha (see map)15.20 Arrival to JNJ GBS

15.30 – 16.30Johnson & Johnson story: Accelerating benefits from setting Global Shared Services centerMonika Grubliauskienė, HR Senior Manager

16.30 – 17.00 Guided tour in JNJ GBS

17.00 Ending and departure

SAP Business Services Centre Europe / Radlická 714/113A, Praha (see map)15.20 Arrival to SAP BSCE

15.30 – 15.45Welcome and SAP BSCE IntroductionAndrea Hepnerová, Managing Director

15.45 – 16.15SAP Cloud Solutions Enabling Running Best in Class SSCHana Součková

16.15 – 17.00Guided tour in SAP BSCEOndřej Přerovský (for HR group) and Marc Siml (for Finance group) SPLIT INTO 2 GROUPS

17.00 Ending and departure

Gala dinner at Lobkowicz Palace / Prague Castle, Jiřská 3, Prague 1 (see map)18.00 – 19.00 Cocktail reception

19.00 – 19.30

Official welcome & opening• Ota Kulhánek, President of ABSL Czech Republic• Veronika Wolf, Director and Head of Development, The Lobkowicz Collections• Nicklas Lindberg, President Skanska Commercial Development Europe

19.30 – 22.30Gala dinner reception• The Lobkowicz Collections - audio guided tour • Beer tasting – Lobkowicz brewery

Czech Republic: The hidden gem for Business ServicesConference Day 2: Wednesday, 21th October 2015 (NH Hotel, Mozartova 1, Praha 5)

Programme08.30 – 09.00 Registration & refreshment

09.00 – 09.30Welcome Address, ABSL Survey 2015-16Ota Kulhánek, President of ABSL Czech Republic

09.30 – 10.00 What’s new in ABSL: Driving the Business Services AgendaJonathan Appleton, Managing Director, ABSL Czech Republic

10.00 – 10.30Global Trends in Outsourcing and the Citibank GBS journeyGraham Parker-Gore, Head of Customer Service, Citi GBSMike Jennings, Partner, PwC

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10.30 – 11.00 Networking Coffee break

11.00 – 11.30Meeting the demand for talent in a rapidly growing marketJon Hill, Managing Director, Grafton Recruitment

11.30 – 12.00The Czech Republic as an attractive location for Business ServicesKarel Kučera, CEO, CzechInvest

12.00 – 12.45

Creating the right environment for business services – 2015 SurveyMarie Passburg, President, Skanska Property Czech Republic Kevin Turpin, Head of Research CEE, Jones Lang LaSalle Claudia Hamm, Head of Workplace Strategy EMEA, Jones Lang LaSalle

12.45– 13.45 Networking lunch

STREAM A:IT, automation and robotics Facilitator: Jonathan Appleton

STREAM BCase studies: What is new in Czech business services? Facilitator: Katka Benešová

13:45 – 14:15

Case study: JNJ Global Business ServicesJan Schöpp, Scanservice David Mansfeld, JNJ Global Business Services

Contractor Guide: How to ensure success of a project Kateřina Vranovská, Comdata Czech Simona Benešová, Bluelink International

Allow 5 min to change stream if required

14.20 – 14.50Robotics here and now! Real life examples.Jan Rapala, NEOOPS

Payroll Outsourcing:Journey from 100‘s to 1.000‘s payslips Janos Babos, Process Solutions

How to Get Your SavingsJitka Sošková, ADP Employer

Allow 5 min to change stream if required

14.55 – 15.25The move into roboticsJan Hejtmánek, Accenture Services

Edwards Lifesciences Prague: EMEA expertise enabledThe path from local office to global functions. Development and evolution of business services functions within growing organization.Petr Vašek, Edwards Lifesciences Monika Šťastná, Edwards Lifesciences

Allow 5 min to change stream if required

15.30 – 16.00Powering Innovations for a 21st Century Enterprises’Matt Preschern, HCL Technologies

Recruitment Challenges in the Growing Shared Service Market Language skills, maturing of employees and recruiting outside of EURoman Tesař, Lufthansa in Touch Marta Jarošová, Lufthansa in Touch Jan Skoták, Infosys BPO, ABSL Board member

16.00 – 16.15 Coffee break

16.15 – 16.45Group panel discussion: The future of Czech Business ServicesWerner Zeitlberger, The Hackett Group ABSL members

16.45 – 17.00

Conclusions & ENDWerner Zeitlberger, The Hackett Group Jacek Levernes, ABSL Poland ABSL Board members

17.00 – 18.30 Networking cocktail reception

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Silver Sponsors

About SAPAs market leader in enterprise application software, SAP helps companies of all sizes and industries run better and achieve their goals. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 251,000 customers to operate more profitably, adapt continuously, and grow sustainably. Operating in the Czech Republic since 1992, SAP has more than 1000 local clients including enterprises, financial institutions and government organisations.

SAP Business Services Centre Europe (SAP BSCE), an independent subsidiary of SAP SE, has been present in the Czech market since 2004 as a multi-functional centre of shared services for SAP subsidiaries in Europe, Middle East and Africa. More than 800 employees of SAP BSCE provide global support in the form of shared services and process management in human resources, finance and marketing.

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Conference Speakers

Ota KulhánekABSL

Ota has been working in the SSC / BPO industry for last 10 years. Since 2011 he has been leading the internal SSC for Accenture in Prague. From 2003 to 2011 he had been working in the BPO area, lastly he was leading Finance & Accounting BPO for Accenture in the Czech Republic. His areas of expertise are: SSC / BPO market and management, finance and accounting, project management and operational excellence.

Jonathan Appleton ABSL

Jonathan is the Managing Director of ABSL Czech Republic and the Director of the PwC’s Academy in the Czech Republic, supporting Business Services clients across CEE with learning solutions and qualifications. Jonathan has worked with multinationals in finance and training in many parts of the world and PwC now has Academy operations in over 50 countries across the Globe providing clients with the highest levels of learning and business solutions.

Jan HejtmánekAccenture Services

Jan Hejtmanek works as Accenture Operations Business Excellence Automation Lead for Danubia, leading the team of professionals who drive RPA implementations for Accenture BPO clients in the region. The automations ranges across multiple technologies starting with desktop and web applications development to high-end automations tools. In the past year only, the team has been able to deploy more than 150 automation projects across F&A, HR, Warranty and IT processes. Before coming to Accenture, Jan has been working on cognitive computing and speech recognition as a researcher, 10 years IT manager in a large non-profit organization and 14 years part-time teacher. This mix of skills, bringing together, enables Jan to naturally connect business to technology.

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Graham Parker-Gore Citi GBS

Graham Parker-Gore is Head of Customer Service for Citibank Commercial Cards. He is responsible for Citi’s corporate charge card programmes within the CEMEA region. Graham has many years’ experience leading the customer service strategy and operation. Prior to Citibank, he headed up the customer service functions for Volkswagen UK and Visa Europe. Graham is a very strong customer advocate who has developed innovative solutions and strategies within his career. He is not someone who is bound to follow a conventional path to achieve his goals and he strongly believes in the value of breaking down barriers and enabling his people to fulfil their potential.

Jitka Sošková ADP Employer

Jitka Soskova is EMEA VP Client Services for ADP, leading a team of over 700 associates in the CoE in Prague and across Europe. ADP provides Payroll and HCM services for more than 50 multinational clients in EMEA, for whom they run more than 600.000 payslips every month. Before coming to ADP, Jitka gained experience in building and leading HR shared services in Philips, Honeywell, TUI Travel, and others, in regional and global roles.Jitka’s background is in IT, Organizational Behavior and Psychology. She has had an interesting international career ranging, from IT to HR, passing through Organizational Behavior consultancy and research, ending up in Client Services Operations.

Simona BenešováBluelink International

Born in Prague, she graduated from the Czech Technical University in Prague (ČVUT), where she studied Automated Control Systems. In her professional career, she has been involved in marketing, customer care and crisis management. Between 2000 and 2004, Simona Benešová established a national client centre for the major telecommunication operator, UPC. Previously, she held managerial positions in FMCG and manufacturing. She is the founder of the CC Forum (an association of professionals in the field of call centres) and a sports champion.Since 2005 she works as CEO of the Czech branch of daughter company Air France named BlueLink International CZ, previously known as TEAM TRACKERS. Currently she is responsible also for the “satellite” centres in Bulgaria, and partially on Mauritius and Madagascar.

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Karel KučeraCzechInvest

He studied law at the Faculty of Law at Charles University in Prague and also the Faculty of International Relations at the University of Economics in Prague. Karel has work experience from several multinational companies, for example, Deutsche Post, Accenture, M. C. TRITON and Česká televize. After 2003, he worked as a consultant and project manager. He has dealt with strategic projects in the areas of finance, business process management and entrepreneurship development. He also worked as an advisor to the top management of various companies, for example, for investors running business in the Czech Republic. On 13 October 2014 he was nominated to be the managing director of Investment and Business Development Agency CzechInvest.

Kateřina Vranovská Comdata Czech

Kateřina’s current position within Comdata Czech a.s. is Country Manager and Chief Operations Officer (COO), including IT and HR area. During her previous roles she has gained experience in Business process outsourcing, Project management, Finance management, HR projects, training and development and with General management of call center. Her main professional achievements are ability to learn different fields of experties and industries, change management, building teams of success and driving of diversity at work.

Monika Šťastná Edwards Lifesciences

Monika has been working with Edwards Lifesciences for over 7 years and in 2010 she was appointed Human Resources Manager responsible for sales and marketing entities in the Czech Republic, Poland and Russia. Since the company took the decision to grow the Czech Republic office as the regional business services center for EMEA, she has had a key role in leading all HR activities and projects in the Czech Republic with the main focus on talent acquisition and development.

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Jon Hill Grafton Recruitment

Jon Hill graduated from Brunel University London, with a B(Eng) in Mechanical Engineering . Prior to joining the agency Grafton Recruitment Jon Hill hold the position of Managing Director at Hays Czech Republic, where he was in charge of managing both, Brno and Prague branches. Previously he worked as Regional Operations Manager for Asia Pacific at Reed, was Managing Director at CVO Group and worked at company Alexander Mann.

Matt Preschern HCL Technologies

Matt Preschern is Executive Vice President and Chief Marketing Officer of HCL Technologies, a US$6.0 billion global information technology services company. In his role as the company’s CMO, Matt leads all marketing functions including global business and strategic marketing, sales enablement and corporate communications to drive demand, growth and value for the HCL Technologies brand. Matt has over two decades of leadership experience in marketing and strategic business development. Prior to joining HCL, he was Senior Vice President and Enterprise Chief Marketing Officer at Windstream where he led overall Brand Management, Demand Generation and Digital Content marketing. He was also responsible for product and solution marketing, pricing, channel and field marketing, Public Relations and industry analyst relations. Matt has held several leadership positions at IBM including Vice President of Marketing for the North America Business Consulting Services organization, where he repositioned the organization for growth by aligning marketing and sales to key growth plays such as the CMO agenda, analytics and smarter commerce. Matt also played a key role in IBM’s Global ‘Smarter Planet’ campaign and earlier in his career developed the ‘On Demand Business Adoption’ model. A global citizen, Matt was born and educated in Austria and spent part of his childhood in Taipei before moving to the U.S. in 1991. Matt is an MBA from Emory University’s Goizueta Business School.

Jan Skoták Infosys BPO

Jan is Infosys BPO Regional Center Head, responsible for Infosys BPO presence and operations in the Czech Republic. In addition, he drives client relationships and business growth for a portfolio of Fortune 500 companies across Europe, US, and Brazil. He is a member of Infosys Global Management Council. Jan has been with Infosys for 10+ years and has been the founding member of the team that has built Infosys BPO presence in the CEE region. He has managed the first Infosys BPO global operations from the CEE region and subsequently played several operational, sales, and strategic roles in Europe and US.

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David MansfeldJNJ Global Business Services

David began his career at Coopers & Lybrand in 1993 in Prague, Czech Republic. After becoming a Chartered Certified Accountant (ACCA), he relocated to Zurich and joined Philip Morris Management Corporation in 1998 as an internal auditor, moving to London two years later for a lead auditor position. He moved to Chicago the following year as an appointed audit manager, handling corporate financial audits for Kraft Foods North America.In 2002 David returned to the Czech Republic, joining Johnson & Johnson as shared services and financial director for the Czech Republic and Slovakia. Responsible for business services for the pharmaceutical, MD&D and consumer sectors, he was involved in finance management and controlling, tax and accounting, and information technologies and operations of this business unit. Since 2006, in his native Prague, David has led the Global Finance Services EMEA organization. This center employs nearly 300 finance professionals from five continents, representing 33 nationalities, speaking 30 languages and provides financial business services, including procure-to-pay, invoice-to-cash, account-to-report, tax and master data processes for Johnson & Johnson affiliates in 27 European countries and the United States and Canada.

Claudia HammJones Lang LaSalle

Claudia Hamm is the Head of Workplace Strategy EMEA for JLL and chair of its Global Workplace Board. In this role she is working with global clients to develop and enhance workplace programs responding to the changing nature of work. She is responsible for the integrated and connected delivery across the region and collaborates closely with leadership in APAC and the Americas to ensure global consistency of approach, continuous sharing of best practice and service excellence across culturally diverse geographies. Claudia has over 15 years of experience in business development, organisational change and communications, working across the US, UK and Germany. She has a particularly focus on the people side of workplace strategy, looking at change management as an engagement process and the behavioral change and leadership development required to create smarter organisations.

Kevin TurpinJones Lang LaSalle

Kevin Turpin is the Head of Research for the Central & Eastern European region (CEE) for JLL and has more than 10 years’ experience in the sector. The CEE research and consultancy team consists of 16 researchers who closely monitor and report on the commercial real estate markets of 6 main country markets: Poland, Czech Republic, Hungary, Romania, Slovakia and Serbia . From the Serbian office, JLL also has market coverage of Bulgaria, Croatia and Slovenia. Kevin’s responsibilities include managing the CEE team and coordinating a wide range of publications, market analysis and consultancy, on behalf of JLL and its clients, covering the office, retail, industrial/logistics, residential and investment markets.

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Petr Vašek Edwards Lifesciences

During 2000-2013, Petr was working with PricewaterhouseCoopers in Prague (2006-2008 in Minneapolis, USA) as financial audit professional. He was primarily responsible for several key accounts operating in the Czech Republic or CEE and reporting under IFRS or US GAAP. Since 2013, after joining Edwards Lifesciences Prague regional office, leads transition of EMEA accounting organization as a Financial Accounting & Reporting Compliance Director. Another Petr’s responsibility since 2014, is Country management role with a focus on developing, building and expertise and talents enabling growth of Edwards Lifesciences business in the EMEA region.

Marta Jarošová Lufthansa in Touch

Marta Jarošová has been as the HR Manager with Lufthansa InTouch for one year now. One of her main accomplishments is developing and implementing the HR Recruitment and Marketing strategy for sourcing German and English speakers. Before this assignment she has been an HR Business Partner and Training Manager in various automotive companies. She has a degree in English and Andragogy from the Palacky University in Olomouc.

Roman Tesař Lufthansa in Touch

Roman Tesař has worked for Lufthansa his whole professional life. After he graduated from Technical University Brno and Lufthansa School of Business he started his career as the Station and Operation Manager in Prague and then he carried on becoming the Lufthansa Country Sales and Operational Manager in Serbia and Montenegro. In 2005 he founded the Lufthansa InTouch Customer Shared Service in Brno and has been the Managing Director ever since. Under his leadership the Brno center developed into a high performing organization of 250 employees servicing 21 countries in 11 languages. In 2013 he became also a Member of the Operation Management Committee which is responsible for Group wide operation steering, planning and delivering result for one of the key clients of Lufthansa InTouch.

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Janos Babos Process Solutions

János Babos is Partner, Managing Director of Process Solutions (PS). Through PS own offices in Central-Europe and together with its partner network PS Group delivers high-quality finance, accounting and payroll outsourcing services for more than 300 multi-national companies in most countries across Europe.He first joined Arthur Andersen as auditor in 1990. Following AA, he spent several years in the industry as financial controller and management consultant. János re-joined AA in 1999 to establish and manage PS, the BPO division of Arthur Andersen in Hungary. Since 2002 PS operates as a fully independent service provider. János was qualified under ACCA and Hungarian Chartered Auditor, and besides his Civil Engineer diploma, and controlling qualification, he was involved in several large scale projects during his professional life. However most importantly, he is one of PS’ owners who developed the Process Solutions Group up to almost 400 employees, major market player BPO company with playing a role of managing director, operation officer and human resource manager as well, and supervising the entire operation.

Jan Rapala NEOOPS

Jan is the Managing Director and founder of NEOOPS.He has over 15 years of experience in Business Process Outsourcing, Shared Services, Change and Project Management across Europe, North America, and Asia.Under Jan’s leadership, NEOOPS is enabling their growing client base to benefit from the latest Innovations in automating technologies, primarily focusing on Robotic Process Automation.

“When I came across Robotic Process Automation technology I was amazed at how simply and quickly processes could be automated. I immediately began to imagine how the processes at my clients could be rapidly automated and bring immediate benefits. Within a short space of time, I had founded NEOOPS – a company which enables operations to become self-sufficient, agile, and automated”

Mike Jennings PwC

Mike Jennings is a consulting partner in PWC specialising in improving the effectiveness of finance functions and shared service centres. Mike works with both Czech and regional clients, especially multinationals with investments in Central Europe. Mike is English and has lived in Prague for 16 years. Mike is a Chartered Accountant with the Institute of Chartered Accountants in England and Wales and a Member of the Chartered Institute of Marketing in the UK.

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Marie PassburgSkanska Property

Marie Passburg is leading Skanska Property Czech Republic, sustainable office buildings developer active on the Prague market since 1997. Marie is responsible for managing the Czech organization, project management, leasing, land purchase and divestment. Marie joined Skanska in 2001 and has performed in various roles within Skanska in the Nordic countries, Central Europe and the UK. Marie is a graduate of Gothenburg University and holds a diploma in international business administration and economics.

Jan SchöppScanservice

In his role as scanservice Business Director, Jan Schöpp oversees the implementation of BPO for document and book digitization, as well as software and hardware integration in the OCR, data extraction and data validation fields. The Czech Post processes over 60M postal payment checks annually using OCR-solution by scanservice.Before joining scanservice, Jan worked for SAP CR. Jan has a diploma in International Trade from the University of Economics in Prague and has a very strong IT background. His education and experience will enable Jan to elevate scanservice to an even more prominent position in the Czech and Slovak markets.

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NOTES

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Association of Business Service Leaders in the Czech RepublicHvězdova 1734/2c, Prague 4, 140 00 | absl@absl.cz | www.absl.cz

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