data insights - gordonmoody.org.uk
TRANSCRIPT
Data InsightsHalf Year
October 2021/22
Executive Summary
Half Year 2020/21Gordon Moody Data Insights 2
It is my pleasure to share with you our data insights at half year.
During 2020 much of our reporting was around the impact of Covid-19 on our
services. It was a turbulent year, but we have come out of the other end in a
strong place and with the organisation growing. Applications for our services
continue to increase quarter on quarter particularly with regards to women
applying for treatment where we have seen a 132% increase compared to the
same point last year. In November we will run our first pilot of a women's
residential programme. Our data shows that this will be an essential service in
treating women severely affected by gambling harm.
During the past 18 months we have continued to report on the growing
complexity of those applying for our services. This continues to be the case with
76% of our clients having a diagnosis with a mental health issue. Clients suffering
with dual addictions including drugs and alcohol haven fallen slightly from the
spike we saw during the pandemic but still make up a considerable proportion of
our applicants which is why we firmly believe that the treatment of gambling
addiction should be a part of the UK’s Public Health agenda.
As always support from you, our stakeholders, is absolutely crucial in Gordon
Moody being able to grow it’s services and meet the demand of those needing
treatment. If you have any comments, feedback or would like to support Gordon
Moody please do get in touch we look forward to hearing from you.
Kind Regards
Matthew
Matthew Hickey CEO, Gordon Moody
We are Gordon MoodyClick here to view footage from our 50th celebrations
1. ApplicationsApplications to Gordon Moody have increased 92% compared to the 1st half of last year.
4Gordon Moody Data Insights Half Year 2020/21
Applications
5
240 Half Year 2021/22
125 Half Year 2020/2145%
12%
25%
18% Men's Residential
Women'sResidential
Men's R&C
Women's R&C
Applications YTD
By Quarter
124 Q2 2021/22
116 Q1 2021/22
71 Q4 2020/21
80 Q3 2020/21
71 Q2 2020/21
By Service
Applications to Gordon Moody have increased 92%
compared to the 1st half of last year and have grown
6% this quarter. Residential treatment makes up 57%
of applications a slight increase on last year with 43%
applying for Retreat and Counselling programmes.55 Q1 2020/21
Gordon Moody Data Insights Half Year 2020/21
65%
35%Male
Female
Transgender
Other
Applications
6
132% Increase
Gender Average Age
65% of applications were received from male clients
however applications from female clients are growing
at a faster rate with a 132% rise this Quarter. The
average age of applicants rose by 1 year in Quarter 2,
for men and women, with the most popular age bracket
remaining 25-34 years of age.
83% Increase
5%
44%
31%
14%
1%
18-24
25-34
35-44
45-54
55-64
65+
Female
39
2020/21 2021/22
Age Groups
Male
35
5%
Male
36
Female
40
Gordon Moody Data Insights Half Year 2020/21
2019/20 2020/21
White 252 90% 197 82%
Mixed or Multiple Ethnic Groups 1 1% 5 2%
Asian or Asian British 6 2% 18 8%
Black, African, Caribbean or Black British 3 1% 4 2%
Other Ethnic Groups 16 6% 16 6%
Applications
7
Ethnic Origin
Applications during the first half of this year have been
more diverse than the previous year with clients who
are Asian or Asian British seeing the largest growth.
Geographically, London has seen the largest increase
in applications (57%) at half year followed by Scotland
and the West Midlands with the South West seeing the
largest decline (48%). Gordon Moody provides
treatment to all areas of the UK.
Location
East Mids 4%
East 8%
West Mids 14%
London 15%
South West 6%
South East 15%
Scotland 7%
North East 4%
N Ireland 1%
Yorkshire
& Humber
10%
North West 12%
Wales 4%
Gordon Moody Data Insights Half Year 2020/21
Applications
8
67%
14%
8%
7%4%
Self-Referral
Family and Friends
Other GamblingTreatment Providers
Mental Health Services
Other
LETS TACKLE
GAMBLING
ADDICTION
TOGETHER
Referral Source
Collaboration is key in finding the right support
for people at the right time. Referrals from other
providers have increased significantly at half
year. 81% of our applications come from self-
referrals or family and friends. This is down
from 93% last year due to the increase in
referrals.Gordon Moody Data Insights Half Year 2020/21
2. Pre-Treatment“Our vision is that all those most affected by gambling-related harm will have access to the right help at the right time.”
9Gordon Moody Data Insights Half Year 2020/21
Pre-Treatment
10
Client Complexity
Issue Q2 Q1 2020/21 2019/20 2018/19 2017/18 2016/17 2015/16
Suicide/
Self-harm53% 54% 69% 70% 76% 73% 75% 69%
Mental
Health76% 70% 64% 59% 59% 54% 54% 41%
Criminal
Offences39% 40% 17% 25% 18% 24% 28% 31%
Drug
misuse22% 29% 20% 15% 17% 11% 13% 14%
Alcohol
misuse18% 33% 49% 13% 10% 9% 10% 10%
0
10
20
30
40
50
60
70
80
2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 Q1 Q2
Suicide/Self harm Mental Health Criminal Offences
Drug Misuse Alcohol Misuse
Complexity of clients, especially in terms of their mental health
continues to increase, with 76% of our applicants having a
diagnosed mental health condition. The spike in clients presenting
with drug and alcohol related issues seen during the pandemic has
reduced this quarter. Clients involved with the Criminal Justice
system has risen sharply at half year compared to previous years.
Our reporting around suicidality has changed with the introduction of
a comprehensive assessment and now reports on those who have
attempted or self-harmed as opposed to having considered suicide.
Gordon Moody Data Insights Half Year 2020/21
Pre-Treatment
11
Customer Journey
6 Days
Average time from Application to Assessment
9 Days
Average time from Application to Decision
14 Days
10 Days
Average time from Application to Treatment
41 Days
85 Days
Much work has been done this period to reduce the time it
takes for applications to be processed as this will support
our retention and referral of clients. Time taken to assess,
make a decision, and commence treatment has reduced
significantly this quarter. For applications not accepted
alternative treatment is suggested and 3 referrals have
been made this quarter to other gambling treatment
providers. 100% of clients accepted for treatment accessed
our pre-support.
Q2
Q2
Q2
Q1
Q1
Q1
30%
70% 100%
Applications Accepted Pre-Support Uptake
Gordon Moody Data Insights Half Year 2020/21
Pre-Treatment
“Someone genuinely cared, it provided ongoing structure with no judgement and they gave me knowledge, help and hope whilst waiting for a place on the programme.”
Gordon Moody Applicant
12
Pre-support sessions
1641to1 sessions in Q2
9% Increase
from Q1
Pre-support groups
201to1 sessions in Q2
54% Increase
from Q1
Gordon Moody Data Insights Half Year 2020/21
3. Treatment“Our mission is to be the benchmark for successfully treating people with the most severe gambling addictions.”
13Gordon Moody Data Insights Half Year 2020/21
Treatment
14
Men’s Residential Retreat and Counselling
28 Admissions
27%
18 Admissions
43%
30 Admissions
23 Admissions
9%22%
The relaxing of Covid restrictions combined with the increase in applications has enabled us to
bring more people into treatment this year compared to the same time period this year.
Completion of treatment has also improved with 73% completing residential treatment at half year
compared to 57% the previous year and 91% completing R&C compared to 78% last year.
Gordon Moody Data Insights Half Year 2020/21
2021/22
2020/21
2021/22
2020/21
73% Completed
57% Completed
91% Completed
78% Completed
Treatment
15
Outcomes
0
5
10
15
20
25
Start ofTreatment
End ofTreatment
+3Months
+6Months
PGSI
Residential R&C
0
5
10
15
20
Start ofTreatment
End ofTreatment
+3Months
+6Months
CORE-10
Residential R&C
These outcomes evidence the effectiveness of
treatment at Gordon Moody.
The average improvement of the PGSI score from
the start of treatment to the end of treatment is 20
points for Residential and 16 points for Retreat &
Counselling (R&C) with scores remaining low post-
treatment.
The improvement of CORE-10 scores from the start
of treatment to the end of treatment are also very
positive with a 14.4 point improvement in residential
and 8 point improvement with R&C. Both services
see an increase in the CORE-10 score post-
treatment which is why we have invested in
additional posttreatment support.
Annual statistics from the National Gambling
Treatment Service published for the year 2019/20
by GambleAware show average PGSI improvement
scores in UK treatment of 12 and CORE-10
improvement scores of 8.
Gordon Moody Data Insights Half Year 2020/21
The Problem Gambling Severity Index
(PGSI) is used to measure a client’s
gambling harm and is on a scale of
0-27.
Core-10 measures a client’s anxiety,
depression, trauma, physical
problems, functioning and risk to self
on a scale of 10-40.
We Help People Reclaim and Rebuild Their Lives Free From Gambling Addiction.
4. Post-Treatment“Coproduction with lived experience around how we enhance our services and post-treatment support offer is essential in ensuring we are able to holistically support people and aid recovery long-term.”
17Gordon Moody Data Insights Half Year 2020/21
Post-Treatment
18
Aftercare
32
Unique users in post-treatment support
12
1to1 sessions held
137
214
Group sessions held
54
26
Provision of post-treatment support has been
increased significantly in Q2 with a 166%
increase in unique users, a 56% increase in 1to1
sessions and a 108% increase in group
sessions. Overall outgoing interactions with
clients post-treatment increased 37% compared
to quarter 1.
Q2
Q2
Q2
Q1
Q1
Q1
Gordon Moody Data Insights Half Year 2020/21
393Interactions
in Q2
286Interactions
in Q1
Post-Treatment
“Coproduction with lived experience around how we
enhance our services and post-treatment support
offer is essential in ensuring we are able to
holistically support people and aid recovery long-
term.”
Sarah Forshaw – Head of Service Development
19
Family and Friends
Working in Collaboration
Groups increased 44% from Q1 to Q2
Attendees increased 87% from Q1 to Q2
During the quarter we coproduced with
lived experience the development of 12
peer support sessions for people exiting
treatment. This work is due to launch early
October in collaboration with Whysup.
Gordon Moody Data Insights Half Year 2020/21
Be part of something great…
20Gordon Moody Data Insights Half Year 2020/21
Gordon Moody CEO
Matthew Hickey
Enquiries and Donations
Rob Mabbett – Head of Growth
Emma Russell – Fundraising Manager
Pop over to our Website
https://gordonmoody.org.uk/support-us/
Join us on Social Media
@GordonMoodyOrg
Gordon Moody is growing! With more services
launching to meet the increasing demand of people
reaching out for support we need your help.
From making donations to sharing our social media
messages, there are loads of ways you can get involved to
help people reclaim and rebuild their lives free from
gambling addiction.
For more information, including information on our services,
please get in touch.
Gordon Moody is a registered charity (no. 1124751) and we are authorised by the
UK Gambling Commission to receive RET contributions.
“I don’t say this lightly but the team at
Gordon Moody saved my life”
Mark Murray - Co-founder of Whysup and former
Gordon Moody Resident