debt management, collection on ultimus bpm platform
DESCRIPTION
Benefits: Higher debt recovery ratioFocus resources on exceptional debtsEase of debt collection outsourcingA lot of automationSmall efforts for loyal debtorsCollect debts earlierTRANSCRIPT
Ultimus BPM for Debt Management
Mihails Galuška
Nexum Insurance Technologies
+371 29137360
Goal – collect information, core
business operations with accounts,
products, HR, contracts
Goal – excellent customer &
internal service, fast and
accurate operations, control
HR system, Accounts,
Transactions, Contracts,
Document storage
Fact view Process view
Partner integration Task automation
Fast communications
Operational control
Error-free operations
Debt information comes directly from accountancyBenefits: Debt collection starts immediately
Automated remindersBenefits: no human interaction to prepare and send them
Classification according to predefined business rulesBenefits: focus on the most promising and important debts, optimized workload
Debt collectionAutomated deadline control at each step
Customer-Product patterns
Product First reminder Call Contractbreak
Pass to externalcollector
Write-off
Loan securedwith income
+5 days, automatically>2000 LTL
+10 days, customermanager>2000 LTL
+60 days,lawyer>2000 LTL
+90 days, automatically>2000 LTL
+720 days, accountant>2000 LTL
Loan againstsurety
+10 days, automatically>2000 LTL
+15 days, customermanager>2000 LTL
+60 days,lawyer>2000 LTL
+90 days, automatically>2000 LTL
+360 days, accountant>500 LTL
Real estateloan
+2 days, automatically>5000 LTL
+10 days, customermanager>5000 LTL
+30 days,lawyer>5000 LTL
+45 days, automatically>5000 LTL
<auctionprocess>
Loan up to 3000 kroons
+5 days, automatically>150 LTL
+7 days, customermanager>500 LTL
+15 days,lawyer>500 LTL
+30 days, automatically>500 LTL
+360 days, accountant>500 LTL
Outsourced debt collection
Debt collectorCreditor Legal services
provider
Debtor
Smart process routing
Queues
30%70%
Persons or groups
Job functions
Relative job
functions
Weighted groups
User view - individual task lists
• Real-time task lists - no reporting overhead
• Prioritized active, completed, overdue, urgent tasks,
• Outlook, browser or other application
• Shared Inboxes
operator
Business rules
• Debt sizing, classification and prioritization
• Debt with/without loan security
• Schedule for reminder letters
• Roles and task completion time
• Employee cost rates
Customer&user view - automated reminder letters
• Different media – e-mail, fax, post mail, SMS
• Automated generation and distribution using message templates
• Always sent on-time
• To be used for 80% of debts
• No human power required!
Process bottlenecks and performance
Measure efficiency of debt collection
◊ Recovery rate,
◊ Older than X days...
◊ # of bad debts
Single application for all processes
Process changes
15
Architecture (SOA)
Core business functions:
ERP system
Process context:
Ultimus BPM
Alerts and notifications:
E-mail serviceCentralized document storage:
Microsoft Sharepoint
Core business
information