digitizing sales and marketing malmö sweden 20150605
TRANSCRIPT
Digitalizing Sales and MarketingSeminar in Malmö Sweden. Organized by Pyramid & Petra
Kimmo Kanerva Head of Digital Marketing, SSAB
5 June, 2015
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Foundation: Creating cross functional solid roadmap
Drivers for marketing: User experience and processes Personalization Lead managementIntegrating channels: Print and online
Getting sales engaged: Example social selling
Foundation: Creating cross functional solid roadmap
Digitalization of Customer Facing Activities?
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eCommerce
Digital marketing
Sales analytics
Customer data
Sal
es t
ools
Product Data
Big Data: Customer insight
Knowledge management
CR
MIntranet
Marketing automationPersonalization
www
Proc
esse
sCustomer serviceS
ocia
l sel
ling
Gamification
Order tracking
Productivity
Roadmap for Digitalization
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Roadmap
Vision & Strategy
Governance
Competences
ImplementAgile Sprint
Digitization Changes Processes
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Process
ToolsNew way of working
Obstacles for DigitalisationWhat … ?
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?Customer
Experience
Sales analytics Knowledge management
Product data management
Obstacles for DigitalisationGovernance … ?
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Governance & Vision
Execution & Capabilities
Read MIT Sloan & Capgemini research: http://www.capgemini-consulting.com/digital-transformation
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Sales Productivity
Digital Data
New CapabilitiesMarketing
Marketing & IT: Data, analyticsCustomer experience and CRM Content marketing
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50-70% of the buying decision is made beforethe sales representative makes contact. (Forrester)
New CapabilitiesSales
Social sellingAnalytics: Targeting & increased consultative capabilitiesDigital collaboration & digital sales tools
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B2B buyers complain that only 29% of salesreps are well prepared to engaged with them. (IDC)
Drivers for marketing: User experience and processes
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Case: Ruukki (past) + SSAB (future)
Communication, CRM and Lead ManagementPersonalized and automated
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Website: Default version
Website:Download Asset
Newsletter
Subscribe to Newsletter
Website: Visits
Automotive
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2
3
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Website: Personalized for automotive
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Web Leads - Automation
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Download
Send contact request
Information
database
www.ruukki Leads
Opportunities
B2B Web Leads
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2010 2012 2013
Integrate print with digital content
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Update info directly to webPersonalized e.g.local contacts
Static ProductDatasheet
Today Tomorrow
Dynamic Product Datasheet
Getting sales engaged: Example social selling
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Why Social Selling
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Sales reps using social selling have a 3.6x greater change to meet a decision maker. (Sales Benchmark Index)
Sales teams that use social selling techniquesexceed their quota 31% more than non-users. (Aberdeen Group)
Normal sales interactions
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Meeting Call Meeting
Traditional sales process
* Adapted from Dingle social selling
In Social Selling
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Meeting Call Meeting
Traditional sales process
* Adapted from Dingle social selling
Active communication and interactions
Digitalization Requires
date/month/year21
Renew processes
Strategy & governance
New capabilities: User experience, CRM, data, social selling, content ..
Friday, June 05, 2015 First Last name22
Blog www.strategicmarketing.fi@StrategicDigihttps://www.linkedin.com/in/kanervahttp://www.slideshare.net/KimmoKanerva