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Forecasting CPIM

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    McGraw-Hill/Irwin Copyright 2008 by The McGraw-Hill Companies, Inc. All rights reserved.

    Demand Management

    Processing,Influencing, &Anticipating

    Demand

    BuySell BuyStore

    MoveMake Sell Store

    MoveSell

    MakeMake

    MoveMoveBuy

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    Managing the sell side of a business

    Plant

    Plant

    Plant

    Warehouse

    Suppliers

    Customer

    s

    Supply-Demand Management

    "Make, Move, Store"

    SupplierRelationship

    Management

    "Buy"

    CustomerRelationshipManagement

    "Sell"

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    Key questions1. What is the scope of demand management?

    2. What does order processing involve; why is it an important area for management

    attention?3. What is customer profit potential, & how is it relevant for influencing demand?

    4. What are 5 alternatives for improving forecast accuracy, what do they mean, & howcan they be applied?

    5. How do the tactics ofpart standardization&postponement of form or placehelpimprove forecast accuracy?

    6. What is the difference between long term & short term forecasting?

    7. What are 4 long term forecasting methods; what are the risks ofsalesperson/customer input?

    8. What are the components of demand, & which component is not forecasted?

    9. How do the moving average, Winters, & focus forecasting methods work?

    10. What is the role of the number of periods in the moving average method, & thesmoothing parameters in the Winters method?

    11. What is the purpose of filtering, & why is it important for computer-basedforecasting?

    12. What do the following principles of nature mean & how are they relevant fordemand management? (1) law of large numbers, (2) trumpet of doom, (3) recencyeffect, (4) hockey stick effect, (5) Pareto phenomenon

    13. What are the managerial insights from the chapter?

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    Road map

    Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Summary

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    Scope of demand management

    So what is demand management?

    Concerned with processing, influencing,and anticipating demand

    Well begin with processing demand or,in more common terms, order

    processingor order fulfillment

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    Order processing

    Order processing is usually viewed to spanorder booking to order shipment

    Example steps?

    Customer validation, order entry, credit checking,pricing, design changes, availability checks, deliverytime estimation, notification of shipment, notificationof delays

    Processing Demand

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    Processing Demand

    CUSTOMER ORDER ENTRY AND

    CHECKING

    Customer Validation

    Credit Control Operations

    ER

    P

    INVOICING

    SHIPPING

    CUSTOMER SERVICE

    ORDER

    INTERRUPTION

    ORDERPICKING AND

    ASSEMBLY

    RETURNS

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    Characteristics Can be a complex & time consuming process

    dealing largely with information flow

    Susceptible to ad hoc modifications over time inresponse to problems (e.g., extra credit check addeddue to expensive nonpaying customer a few yearsago)

    A major customer contact point withorganization

    Can significantly impact customer perceptions

    IT advances & high customer impact

    A potential profitable target for improvement

    Processing Demand

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    Example 1

    Benetton

    Electronic loop linking sales agent, factory, & warehouse

    If not available, measurements transferred to knitting

    machine for production

    Benetton uses a single warehouse

    Staffed by 8 people & about 230,000 pieces shipped daily

    Processing Demand

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    Example 2

    K-Mart and MasterLock

    Policy for mistake in shipment or invoice

    Strike 1: $10,000, Strike 2: $50,000, Strike 3: lose

    business

    MasterLock revamped their order processing function

    Processing Demand

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    Example 3customer tools

    Processing Demand

    Amazon online order tracking

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    Example 4customer tools

    Processing Demand

    UPS online order tracking

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    Example 4continued

    Processing Demand

    UPS online tools

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Summary

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    Measure customer profit potential

    Some customers are more profitable than others

    Advancing technologies more practical to estimate profitpotential of individual customers

    Can guide efforts/investments for customer retention &acquisition . . . investments to influence demand

    E.g.,

    Electronics manufacturer: reviews historical customer profit beforesending service contract renewal

    Wireless phone firm: churn scores& lifetime valueestimatesinfluence # of customer contacts & attractiveness of offerings

    Ongoing development of data mining methods

    Influencing Demand

    A simple idea

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    Road map

    Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Summary

    F ti Alt ti

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    Motivating example 1

    Sunbeam

    Improved forecasting led to 45% reduction ininventory

    Included estimates from top 200 customers

    Forecasting Alternatives

    F ti Alt ti

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    Motivating example 2

    Apple

    A history of problems forecasting demand

    Many components sourced from 1 supplier -accurate forecasts are critical

    Over $1 billion in unfilled orders during thecrucial holiday season. The CEO (Spindler)ousted a few months later

    Forecasting Alternatives

    F ti Alt ti

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    Motivating example 3

    IBM

    Badly misjudged demand in PC business in 1996went from being profitable in 1995 to a $200million loss through 1sthalf of 1996

    Forecasting Alternatives

    F ti Alt ti

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    Motivating example 4

    Christmas 1999 & e-commerce takesoff

    Large unanticipated increase in Internet orders

    didnt ship on time

    E.g., Many Toys R Us Christmas orders not delivereduntil March I will never buy online again

    Forecasting Alternatives

    ForecastingAlternatives

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    Improvement alternatives

    Change the forecasting method

    Collect more or different data

    Analyze the information differently

    E.g., involve more people, new forecasting software, spend moretime manually reviewing, focus groups etc.

    Change operations or operating policies

    Introduce early warning mechanisms

    Take advantage of the law of large numbers

    Reduce information delays & leadtimes (trumpet of doom)

    Reduce demand volatility

    Forecasting Alternatives

    ForecastingAlternatives

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    Early warning

    Change policies so that some (or more)customers provide earlier commitmentoffuture demand, e.g.,

    Early bird program for builder markets discount for60-day advance order

    Invite large buyers to Aspen in February to view nextyears skiwear line, & encourage orders

    Commitment asking customers how muchthey are likely to buy next quarter

    Forecasting Alternatives

    ForecastingAlternatives

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    Law of large numbers

    As volume increases, relative variability decreases

    Postponement in form or place, e.g.,

    Dell configure your own PC

    From full product line at 12 regional DCs to full product line at asingle super DC, with 10% of product line stocked at 11 regionalDCs (i.e., fast movers that account for 70% of sales)

    Part standardization, e.g.,

    Arbys sandwich wrappers; plastic lids with push down drinkindicator

    Intel Pentium processors all the same size

    - 2.8 GHz tests out below 2.8 spec can be sold as a 2.66 GHz chip (down-binning)

    Forecasting Alternatives

    Principle of Nature

    ForecastingAlternatives

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    Trumpet of doom

    As forecast horizonincreases, accuracydecreases, e.g.,

    Reduce production & delivery leadtimes

    Dell pick-to-light system for assembly

    Reduce information delays

    EDI transmission of daily consumer demand up

    through multiple levels in the supply chain

    Forecasting Alternatives

    0

    Forecast Error Range over Time

    Time Until Forecast Event0

    PercentageForecast

    Error

    Principle of Nature

    ForecastingAlternatives

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    Reduce demand volatility

    Beware of product proliferation

    Pareto analysis separating the important few from the trivial many

    Periodic length of line analysis to critically assess whether to continuallyoffer slow movers

    Principle of Nature: Pareto phenomenonthe lions share of anaggregate measure is determined by relatively few factors

    E.g., the 80-20 rule 80% of demand is due to 20% of product line

    Beware of perverse cycle of promotions customers wait forsale before buying, thereby forcing a sale

    A step further dynamic pricing to stabilize demand & align with supply

    Reduce the hockey stick effect

    Forecasting Alternatives

    2 Principles of Nature

    ForecastingAlternatives

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    Hockey stick effect

    Volume tends to pick up towards the endof a reporting period . . . why?

    Look for ways to lessen the effect contributes to demand volatility,inefficiency, poor service

    Jan Feb

    Principle of Nature

    Forecasting Alternatives

    ForecastingAlternatives

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    Channel stuffing

    Lots of sales booked near the end of a quarter,then sales drop off at the start of the nextquarter

    E.g.,

    A large brewer offered a vacation to the salespersonin each region who sold the most beer to stores over

    a 3 month period

    One winner was able to convince a few stores to freeup backroom space and fill it entirely with beer

    One contributor to the hockey stick effect

    Forecasting Alternatives

    ForecastingAlternatives

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    Were about to focus onmethods for predictingdemand

    Forecasting Alternatives

    Improvement alternatives

    short pork bellies

    But, important to remember . . . many creative ways toimprove forecast accuracy that have nothing to do withmethod

    E.g., early warning incentives, law of large numbers, trumpet ofdoom, reduce demand volatility

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Summary

    Long Term Forecasting

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    Characteristics of long term forecasts

    Single or multi-year horizon

    Monthly or annual time bucket

    Aggregate units

    Input to long term decisions

    Accuracy generally more important than short termforecasts . . . why?

    Tend to use expensive & time consuming methods . . .due to the preceding point & due to a PON . . . which is?

    Long Term Forecasting

    Long Term Forecasting

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    Recency effect

    Humans tend to overreact to (or be overlyinfluenced by) recent events

    E.g.,

    Hughes Electronics Corp. developed an artificialintelligence based financial trading system. Thedevelopers did this by encoding the wisdom of

    Christine Downton, a successful portfolio manager.One motivation for creating the system is that it isimmune to the recency effect, i.e., humans tend toget overly fixated on the most recent information.

    g g

    Principle of Nature

    Long Term Forecasting

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    Some alternative methods

    Judgment

    Salesperson & customer input

    Great information source, but beware of bias potential& recency effect= humans tend to be overlyinfluenced by recent events

    Outside services

    Causal methods . . . examples?

    g g

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Characteristics

    Components of demand

    Moving average

    Winters method

    Focus forecasting

    Filtering

    Summary

    Short Term Forecasting

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    Long term/short term characteristics

    Long term forecasts

    Single or multi-year horizon

    Monthly or annual time bucket

    Aggregate units (e.g., product/service categories)

    Input to long term decisions

    Expensive & time consumingmethods

    Accuracy importance

    Trumpet of doom

    Short term forecasts

    Weekly or monthly horizon

    Daily & weekly time bucket

    Detailed units (e.g., SKU)

    Input to short term decisions

    Inexpensive & quick methods

    Accuracy importance

    Trumpet of doom

    Could argue using 2 different principles of nature that its [easier?/harder?] to be

    accurate with short term forecasting than with long term forecasting

    g

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    Definition of the Forecasting Process

    The Art and Science of Predicting FutureEvents

    Forecasting vs. Predicting

    Based on Past Data

    Economic vs. Demand Forecasting

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    Elements of Demand Forecasting

    Dynamic in Nature

    Consider Uncertainty (Stochastic)

    Rely on Information contained in PastData

    Applied to various time horizons

    short term

    medium term forecasts

    long term forecasts

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    Steps in the Forecasting Process

    Determine the Use of the Forecast Select the Items to be Forecasted Determine a Suitable Time Horizon Select an appropriate Set of Forecasting Models

    Gather Relevant Data Conduct the Analysis Validate the Model - Assess its Accuracy Make the Forecast Implement the Results

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    Independent Demand:What a firm can do to manage it?

    Can take an active role to influencedemand

    FORECASTING

    Can take a passive role and simplyrespond to demand

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    Types of Forecasts

    Qualitative (Judgmental)

    Quantitative Time Series Analysis

    Causal Relationships

    Simulation

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    Qualitative Methods

    Grass Roots

    Market Research

    Panel Consensus

    Executive Judgment

    Historical analogy

    Delphi Method

    Qualitative

    Methods

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    Delphi Method

    1. Choose the experts to participate representing avariety of knowledgeable people in differentareas

    2. Through a questionnaire (or E-mail), obtainforecasts (and any premises or qualifications forthe forecasts) from all participants

    3. Summarize the results and redistribute them tothe participants along with appropriate newquestions

    4. Summarize again, refining forecasts andconditions, and again develop new questions

    5. Repeat Step 4 as necessary and distribute thefinal results to all participants

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    Quantitative Forecasting Models

    Both Pattern Based and CorrelationalModels rest on the assumption that therelationships of the past will continueinto the Future

    Both can Mathematically Characterize theProbabilistic Nature of the Forecast

    Both Use Information from RelevantTime Frames

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Characteristics

    Components of demand

    Moving average

    Winters method

    Focus forecasting

    Filtering

    Summary

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    Components of Demand

    Average demand for a period oftime

    Trend

    Seasonal element

    Cyclical elements

    Random variation

    Autocorrelation

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    Pattern Based Analyses

    Definition Identifying an underlying pattern in historical

    data, describe it in mathematical terms, andthen extrapolate it into the future

    Uses a Time Series of Past Data

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    Time Series Variation

    Time Series of Demand Data TypicallyContain Four Components of VariationAbout the Mean or Average

    Pattern Based Forecasting Needs toMathematically Characterize Each ofthese

    Fi di C t f D d

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    Finding Components of Demand

    1 2 3 4

    x

    x xx

    xx

    x xx

    xxx x x

    xxxxxx x x

    xx

    x x xx

    xx

    xx

    x

    xx

    xx

    xx

    x

    xx

    x xx

    x

    x

    Year

    Sales

    Seasonal variation

    Linear

    Trend

    Average

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    Time Series Analysis

    Time series forecasting models try topredict the future based on past data

    You can pick models based on:

    1. Time horizon to forecast2. Data availability

    3. Accuracy required

    4. Size of forecasting budget

    5. Availability of qualified personnel

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    Simple Moving Average Formula

    F =A + A + A +...+A

    nt

    t-1 t-2 t-3 t-n

    The simple moving average model assumes

    an average is a good estimator of futurebehavior

    The formula for the simple moving averageis:

    Ft= Forecast for the coming periodn = Number of periods to be averaged

    A t-1= Actual occurrence in the past period for up to n

    periods

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    Simple Moving Average Problem (1)

    Week Demand

    1 650

    2 678

    3 720

    4 785

    5 859

    6 920

    7 850

    8 758

    9 892

    10 920

    11 789

    12 844

    F =A + A + A +...+A

    nt t-1 t-2 t-3 t-n

    Question: What are the 3-week and 6-week movingaverage forecasts fordemand?

    Assume you only have 3weeks and 6 weeks ofactual demand data for the

    respective forecasts

    Calculating the moving averages gives us:

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    Week Demand 3-Week 6-Week

    1 650

    2 678

    3 720

    4 785 682.67

    5 859 727.67

    6 920 788.00

    7 850 854.67 768.67

    8 758 876.33 802.00

    9 892 842.67 815.3310 920 833.33 844.00

    11 789 856.67 866.50

    12 844 867.00 854.83

    F4=(650+678+720)/3

    =682.67

    F7=(650+678+720

    +785+859+920)/6

    =768.67

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    500

    600

    700

    800

    900

    1000

    1 2 3 4 5 6 7 8 9 10 11 12

    Week

    Deman

    d Demand

    3-Week

    6-Week

    Plotting the moving averages and comparing

    them shows how the lines smooth out to reveal

    the overall upward trend in this example

    Note how the

    3-Week issmoother than

    the Demand,

    and 6-Week is

    even smoother

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    Simple Moving Average Problem (2) Data

    Week Demand

    1 820

    2 775

    3 680

    4 655

    5 620

    6 600

    7 575

    Question: What is the 3week moving averageforecast for this data?

    Assume you only have3 weeks and 5 weeksof actual demanddata for therespective forecasts

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    Simple Moving Average Problem (2) Solution

    Week Demand 3-Week 5-Week

    1 820

    2 7753 680

    4 655 758.33

    5 620 703.33

    6 600 651.67 710.00

    7 575 625.00 666.00

    F4=(820+775+680)/3

    =758.33 F6=(820+775+680

    +655+620)/5

    =710.00

    W i ht d M i A F l

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    Weighted Moving Average Formula

    F = w A + w A + w A + ...+ w At 1 t -1 2 t -2 3 t -3 n t - n

    w = 1ii=1

    n

    While the moving average formula implies an equalweight being placed on each value that is being

    averaged, the weighted moving average permits an

    unequal weighting on prior time periods

    wt = weight given to time period t

    occurrence (weights must add to one)

    The formula for the moving average is:

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    Weighted Moving Average Problem (1) Data

    Weights:t-1 .5

    t-2 .3

    t-3 .2

    Week Demand

    1 650

    2 678

    3 720

    4

    Question: Given the weekly demand and weights, what is

    the forecast for the 4thperiod or Week 4?

    Note that the weights place more emphasis on the

    most recent data, that is time period t-1

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    Weighted Moving Average Problem (1) Solution

    Week Demand Forecast

    1 650

    2 6783 720

    4 693.4

    F4= 0.5(720)+0.3(678)+0.2(650)=693.4

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    Weighted Moving Average Problem (2) Data

    Weights:

    t-1 .7

    t-2 .2t-3 .1

    Week Demand

    1 820

    2 775

    3 680

    4 655

    Question: Given the weekly demand information and

    weights, what is the weighted moving average forecast

    of the 5thperiod or week?

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    Weighted Moving Average Problem (2) Solution

    Week Demand Forecast

    1 820

    2 775

    3 680

    4 655

    5 672

    F5= (0.1)(755)+(0.2)(680)+(0.7)(655)= 672

    Short Term ForecastingMoving Average and Weighted Moving Average

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    Some pros/cons

    1. Simple (+)

    2. Designated weights of history (-)

    3. History cut-off beyond mperiods (-)

    Exponential Smoothing Model

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    Exponential Smoothing Model

    Premise: The most recent observations mighthave the highest predictive value

    Therefore, we should give more weight to themore recent time periods when forecasting

    Ft= Ft-1 + a(At-1 - Ft-1)

    constantsmoothingAlpha

    periodepast t timin theoccuranceActualA

    periodpast time1inalueForecast vF

    periodt timecomingfor thelueForcast vaF

    :Where

    1-t

    1-t

    t

    a

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    Exponential Smoothing Problem (1) Data

    Week Demand

    1 820

    2 775

    3 6804 655

    5 750

    6 802

    7 7988 689

    9 775

    10

    Question: Given theweekly demand data,what are theexponential smoothingforecasts for periods 2-

    10 using a=0.10 anda

    =0.60?Assume F1=D1

    Answer: The respective alphas columns denote the forecast

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    Week Demand 0.1 0.6 1 820 820.00 820.00

    2 775 820.00 820.00

    3 680 815.50 793.00

    4 655 801.95 725.20

    5 750 787.26 683.08

    6 802 783.53 723.23

    7 798 785.38 770.498 689 786.64 787.00

    9 775 776.88 728.20

    10 776.69 756.28

    p p

    values. Note that you can only forecast one time period into

    the future.

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    Exponential Smoothing Problem (1) Plotting

    500

    600

    700

    800

    900

    1 2 3 4 5 6 7 8 9 10

    Week

    Demand Demand

    0.1

    0.6

    Note how that the smaller alpha results in a smoother line inthis example

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    Exponential Smoothing Problem (2) Data

    Question: What are

    the exponential

    smoothing forecastsfor periods 2-5 using

    a =0.5?

    Assume F1=D1

    Week Demand

    1 8202 775

    3 680

    4 6555

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    Exponential Smoothing Problem (2) Solution

    Week Demand 0.5

    1 820 820.00

    2 775 820.00

    3 680 797.504 655 738.75

    5 696.88

    F1=820+(0.5)(820-820)=820 F3=820+(0.5)(775-820)=797.75

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    Seasonal Adjustments

    Applied to Moving Averages and TimeSeries Regression

    First, Calculate a Seasonal Index (SI)Factor for Each Relevant Time Period(day, week, month, quarter)

    Each Seasonal Periods SI isCalculated by Averaging the Ratio ofits Actual Demand to the ForecastDemand for all Corresponding Periods

    S l Adj t t

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    Seasonal Adjustments

    Forecast for Future Periods is Calculatedby Multiplying the Unadjusted MovingAverage or Time Series Forecast for a

    given Period by the CorrespondingSeasonal Index for that Period

    i.e. if the SMA forecast for the month ofMarch is 27 and the SI for March is

    1.125, then

    Emar= 27*1.125 = 30.375

    Seasonal Adjustment Example

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    Seasonal Adjustment Example

    Seasonal Adjustments

    Sales Demand

    Month 1993 1994Monthly

    Average

    Overall

    AverageSeasonal Index

    SI Adjusted

    Forecast

    Jan 80 100 90.00 94.00 0.96 86.17

    Feb 75 85 80.00 94.00 0.85 68.09

    Mar 80 90 85.00 94.00 0.90 76.86

    Apr 90 110 100.00 94.00 1.06 106.38May 115 131 123.00 94.00 1.31 160.95

    Jun 110 120 115.00 94.00 1.22 140.69

    Jul 100 110 105.00 94.00 1.12 117.29

    Aug 90 110 100.00 94.00 1.06 106.38

    Sep 85 95 90.00 94.00 0.96 86.17

    Oct 75 85 80.00 94.00 0.85 68.09

    Nov 75 85 80.00 94.00 0.85 68.09

    Dec 80 80 80.00 94.00 0.85 68.09

    Average 87.92 100.08

    Expected Demand for 1995 = 1153.23

    Seasonal Adjustments

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    Seasonal AdjustmentsExample Graph

    Seasonal Adjusted Forecasting

    50

    70

    90

    110

    130

    150

    170

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

    1993

    1994

    SI Adjusted

    Forecast

    Overall

    Average

    Evaluating Forecast Accuracy

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    Evaluating Forecast Accuracy

    Use of Residuals Analyses Residuals are the Difference Between the

    Forecast and the Actual Demand for a GivenPeriod

    Assessed by Several Measures Mean Absolute Deviation - MAD

    Mean Squared Error - MSE

    Tracking Signal

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    The MAD Statistic to DetermineForecasting Error

    MAD =

    A - F

    n

    t t

    t=1

    n

    1 MAD 0.8 standard deviation

    1 standard deviation 1.25 MAD

    The ideal MAD is zero which wouldmean there is no forecasting error

    The larger the MAD, the less theaccurate the resulting model

    MAD Problem Data

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    MAD Problem Data

    Month Sales Forecast

    1 220 n/a

    2 250 255

    3 210 205

    4 300 320

    5 325 315

    Question: What is the MAD value given

    the forecast values in the table below?

    MAD Problem Solution

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    MAD Problem Solution

    MAD =

    A - F

    n=

    40

    4= 10

    t t

    t=1

    n

    Month Sales Forecast Abs Error1 220 n/a

    2 250 255 5

    3 210 205 5

    4 300 320 20

    5 325 315 10

    40

    Note that by itself, the MAD

    only lets us know the mean

    error in a set of forecasts

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    Evaluating Forecast AccuracyMean Absolute Deviation - MAD

    Exponentially Smoothed MAD

    MADt= aMAD|Dt- Forecastt| + (1- aMAD)MADt-1

    Evaluating Forecast Accuracy

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    g yMean Squared Error - MSE

    MSE = ((Di- Forecasti)

    2

    )/nPeriod

    Actual

    Demand

    Time

    Series

    Forecast

    Time

    Series

    Residual

    Squared

    Error

    1 12 12.16 -0.16 0.03

    2 13 12.13 0.87 0.76

    3 10 12.09 -2.09 4.39

    4 11 12.06 -1.06 1.135 10 12.03 -2.03 4.12

    6 14 12.00 2.00 4.01

    7 16 11.97 4.03 16.28

    8 15 11.93 3.07 9.40

    9 13 11.90 1.10 1.21

    10 8 11.87 -3.87 14.97

    11 10 11.84 -1.84 3.37

    12 12 11.80 0.20 0.04

    13 9 11.77 -2.77 7.69

    14 13 11.74 1.26 1.59

    15 13 11.71 1.29 1.67

    MSE = 4.71

    RMSE = 2.17

    Tracking Signal Formula

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    Tracking Signal Formula

    The Tracking Signal or TS is a measure thatindicates whether the forecast average iskeeping pace with any genuine upward ordownward changes in demand.

    Depending on the number of MADs selected, theTS can be used like a quality control chart

    indicating when the model is generating toomuch error in its forecasts.

    The TS formula is:

    TS =RSFE

    MAD=

    Running sum of forecast errors

    Mean absolute deviation

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    Evaluating Forecast AccuracyTracking Signal

    Tracking Signal = Running Sum ofForecast Error / MAD = RSFE/MAD

    Period Actual

    Demand

    Time

    Series

    Forecast

    Time

    Series

    Residual

    RSFE MAD Tracking

    Signal1 12 12.16 -0.16 -0.16 0.03 -5.00

    2 13 12.13 0.87 0.72 0.20 3.58

    3 10 12.09 -2.09 -1.38 0.58 -2.38

    4 11 12.06 -1.06 -2.44 0.68 -3.61

    5 10 12.03 -2.03 -4.47 0.95 -4.72

    6 14 12.00 2.00 -2.47 1.16 -2.13

    7 16 11.97 4.03 1.57 1.73 0.90

    8 15 11.93 3.07 4.63 2.00 2.329 13 11.90 1.10 5.73 1.82 3.15

    10 8 11.87 -3.87 1.86 2.23 0.84

    11 10 11.84 -1.84 0.03 2.15 0.01

    12 12 11.80 0.20 0.22 1.76 0.13

    13 9 11.77 -2.77 -2.55 1.96 -1.30

    14 13 11.74 1.26 -1.29 1.82 -0.71

    15 13 11.71 1.29 0.00 1.72 0.00

    Road map

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    Road map

    Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Characteristics

    Components of demand

    Moving average

    Winters method

    Focus forecasting

    Filtering

    Summary

    Old i t

    Short Term ForecastingWinters

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    Old man winters

    Winters method used to forecast one period into the future

    See how method detects patterns & adapts to market changes overtime

    Old Man Winters in Action

    0.00

    100.00

    200.00

    300.00

    400.00

    500.00

    600.00

    0 20 40 60 80 100

    Time

    Volume

    Actual

    Forecast

    Short Term ForecastingWinters

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    Key to Winters method

    Winters is an exponential smoothingmethod

    Smoothing is based on a key idea

    For each component (which are?), a portionof difference between estimate & actual isdue to randomness& certain portion due

    to real change

    Short Term ForecastingWinters

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    Smoothing in action...

    New estimate = old estimate + (somepercentage)(error)

    Smoothes out peaks & valleys (i.e.,randomness) of actual

    Road map

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Characteristics

    Components of demand

    Moving average

    Winters method

    Focus forecasting

    Filtering

    Summary

    B i i i ht

    Short Term ForecastingFocus

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    Bernies insight

    An intuitive & successful idea

    Regularly use a # of different methods togenerate forecasts

    Maintain historical accuracy information on each

    method

    Use the most accurate method to generateofficial forecasts

    or what is focus forecasting?

    Short Term ForecastingFocus

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    Advertisementappearing in

    APICS The

    Performance

    Advantage

    Road map

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    Road map

    Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Characteristics

    Components of demand

    Moving average

    Winters method

    Focus forecasting

    Filtering

    Summary

    Short Term ForecastingFiltering

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    Two types of filters

    An important feature of computer-based forecastingsystems

    Large amounts of data impractical to manually review all

    1. For data input errors (e.g., typos, scanner errors)

    If |actual - forecast| > limit, then report

    2. For unacceptable forecast errors (e.g., warranting

    management attention)

    If average absolute error > limit, then report

    If average error (i.e., bias) > limit, then report

    R d

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    Road map Processing Demand

    Influencing Demand

    How to Improve Forecast Accuracy

    Long Term Forecasting

    Short Term Forecasting

    Dependent Demand

    Correlational Forecasting Summary

    Demand Management

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    Demand ManagementBill of Materials (BOM)

    A

    B(4) C(2)

    D(2) E(1) D(3) F(2)

    Dependent Demand:

    Raw Materials,

    Component parts,Sub-assemblies, etc.

    Independent Demand:

    Finished Goods

    Web-Based Forecasting: CPFR

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    Web Based Forecasting: CPFR

    Collaborative Planning, Forecasting, and

    Replenishment(CPFR) a Web-based tool used tocoordinate demand forecasting, production andpurchase planning, and inventory replenishmentbetween supply chain trading partners.

    Used to integrate the multi-tier or n-Tier supplychain, including manufacturers, distributors andretailers.

    CPFRs objective is to exchange selected internalinformation to provide for a reliable, longer termfuture views of demand in the supply chain.

    CPFR uses a cyclic and iterative approach to

    derive consensus forecasts.

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    Web-Based Forecasting:Steps in CPFR

    1. Creation of a front-end partnership

    agreement

    2. Joint business planning

    3. Development of demand forecasts

    4. Sharing forecasts

    5. Inventory replenishment

    Correlational Forecasting

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    g

    Assumes an Outcome is Dependent anExisting Relationship Between theDemand Variable and Some otherIndependent Variable(s) Demand Variable is Dependent Variable Other Related Variables are Independent

    Variables Generally Expressed as a Multiple Linear

    Regression Model Y =

    +

    X1+ X2+ X2+ . . . nXn+ i

    Simple Linear Regression Model

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    Simple Linear Regression Model

    Yt= a + bx

    0 1 2 3 4 5 x (Time)

    YThe simple linear regression

    model seeks to fit a line

    through various data over

    time

    Is the linear regression model

    a

    - Ytis the regressed forecast value or dependentvariable in the model

    -a is the intercept value of the the regression line, and-b is similar to the slope of the regression line.

    - However, since it is calculated with the variability ofthe data in mind, its formulation is not as straightforward as our usual notion of slope.

    Si l Li R i F l f

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    Simple Linear Regression Formulas forCalculatinga and b

    a = y - b x

    b =xy- n(y)(x)

    x - n(x2 2

    )

    Simple Linear Regression Problem Data

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    Simple Linear Regression Problem Data

    Week Sales

    1 150

    2 157

    3 1624 166

    5 177

    Question: Given the data below, what is the simple linearregression model that can be used to predict sales in future

    weeks?

    Answer: First, using the linear regression formulas, we

    can compute a and b

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    Week Week*Week Sales Week*Sales

    1 1 150 1502 4 157 314

    3 9 162 486

    4 16 166 664

    5 25 177 8853 55 162.4 2499

    Average Sum Average Sum

    b = xy - n( y)(x)x - n( x

    = 2499 - 5(162.4)(3) =

    a = y - bx = 162.4 - (6.3)(3) =

    2 2

    ) ( )55 5 96310

    6.3

    143.5

    can compute a and b

    Y = 143 5 + 6 3xThe resulting regression model

    97

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    Yt= 143.5 + 6.3x

    180

    Perio

    d

    135

    140145

    150

    155

    160165

    170

    175

    1 2 3 4 5

    Sales Sales

    Forecast

    is:

    Now if we plot the regression generated forecasts against the

    actual sales we obtain the following chart:

    Statistical Assumptions of Multiple LinearR i

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    Regression

    The Error Term (the residual i) isNormally Distributed

    There is no Serial Correlation Among

    Error Terms Magnitude of the Error Term is

    Independent of the Size of Any of theIndependent Variables - Xi

    Assumptions Can be Tested ThroughAnalyses of the Residuals - i

    Major Statistical Problems of Multiple

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    Major Statistical Problems of MultipleLinear Regression

    Multicolinarity

    Use of Time-Lagged IndependentVariables

    Both of These Problems Result in Modelswith Potentially Valid Predictions, but theReliability of the Coefficients isQuestionable

    Demand Management

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    gThe End

    Processing,Influencing, &Anticipating

    Demand

    Store SellMake