from: foi enquiries sent: to: subject: attachments · foi-19-0747 - cover letter memorial2.pdf;...

file:///O|/.../FOI/Case%20Files/2019/FOI-0701-0800/FOI-19-0747%20-%20Bereavement/FOI-19-0747%20-%20Bereavement%20Services htm[04/07/2019 07:25:08]

From: Foi EnquiriesSent: 26 June 2019 16:30To: 'Subject: FOI-19-0747 - Bereavement ServicesAttachments: V3 - Further Information - Right to Review & Appeal.pdf; FOI-19-0747 - Cover Letter Memorial1.pdf;

FOI-19-0747 - Cover Letter Memorial2.pdf; FOI-19-0747 - Cremation Letter.pdf; FOI-19-0747 -Cremation Register Letter.pdf; FOI-19-0747 - Memorial Brochure.pdf

Dear Thank you for your information request of 29 May 2019. Aberdeen City Council (ACC) has completed the necessary search forthe information requested. Our response is now detailed below. · What contact, if any, is made with the applicant before a cremation (if no contact is made, please also specify this)

The applicant may contact the Crematorium to ask questions with regard to the cremation or the service with the chapelbut usually applicants contact a Funeral Director to make funeral arrangements. The Funeral Director would answer mostquestions with regard to cremations.

· What this contact comprises and in what form it takeso Is this a letter/email/telephone call/other?

Yes, this can be all these including viewing Aberdeen City Council’s website. Please see attached FOI-19-0747 –Cremation Letter for a sample letter.

o What is included in this contact – examples could include an information brochure or leaflets.The questions can range from times of services to memorial options after cremation.

· When this contact is made – specifically how many days before the cremation has happenedThere is no specific timescale, but this is usually between 1 and 10 days before a cremation. ACC is unable to provide you with information on the specific timescale as it is not held by ACC. In order to comply with itsobligations under the terms of Section 17 of the FOISA, ACC hereby gives notice that this information is not held by it.

· What contact, if any, is made with the applicant following a cremation (if no contact is made, please also specify this)On the application form there is an option of whether the applicant would like to be sent a brochure on memorial optionsand/or a copy of the entry in the cremation register. Other contact would be to collect ashes or arrange for and scatterashes which can be carried out crematorium staff.

· What this contact comprises and in what form it takeso Is this a letter/email/telephone call/other?

This can be all the above. Please see attached FOI-19-0747 – Cremation Register Letter.

o What is included in this contact – examples could include an information brochure or leaflets, client survey, orfurther information regarding memorial options.This can be all of the above. Where asked to, we would forward on a memorial brochure and an accompanyingletter.Please see attached FOI-19-0747 – Memorial Brochure; FOI-19-0747 – Cover Letter Memorial1 and FOI-19-0747 –Cover Letter Memorial2.

file:///O|/.../FOI/Case%20Files/2019/FOI-0701-0800/FOI-19-0747%20-%20Bereavement/FOI-19-0747%20-%20Bereavement%20Services htm[04/07/2019 07:25:08]

· When this contact is made – specifically how many days after the cremation has happenedThere is no specific timescale, but this is usually between 1 and 10 days after a cremation.

ACC is unable to provide you with information on the specific timescale as it is not held by ACC. In order to comply with itsobligations under the terms of Section 17 of the FOISA, ACC hereby gives notice that this information is not held by it.

INFORMATION ABOUT THE HANDLING OF YOUR REQUEST ACC handled your request for information in accordance with the provisions of the Freedom of Information (Scotland) Act2002. Please refer to the attached PDF for more information about your rights under FOISA. We hope this helps with your request. Yours sincerely,

Tomina Egbuson | Access to Information OfficerAberdeen City Council | Access to Information Team | Customer Feedback Team |Customer FunctionHub 17, Marischal College | Broad Street | Aberdeen | AB10 1AB Direct Dial: 01224 523929www.aberdeencity.gov.uk | Twitter: @AberdeenCC | Facebook.com/AberdeenCC

ROB POLKINGHORNE – CHIEF OPERATING OFFICER

Name Address Aberdeen

Operations and Protective Services Aberdeen City Council Bereavement Services Aberdeen Crematorium Skene Road, Hazlehead Aberdeen AB15 8PT Tel 01224 522485 Minicom 01224 522381 www.aberdeencity.gov.uk

Dear

Cremation Register Entry and Babies Book of Remembrance information

Please find enclosed your copy of entry in the Cremation Register and information on

the Babies Book of Remembrance as requested.

Please accept our sympathies at this sad time.

We realise how difficult it may be to make decisions with regard to memorials. Once

you feel the time is right, I hope the information provided will be of assistance.

If we can assist in any way then please do not hesitate to contact us on 01224 522485

or email: [email protected]

Beulah McDonald

Bereavement Services Registrar




Dear

Babies Book of Remembrance information

Please find enclosed information on the Babies Book of Remembrance as requested.


We realise how difficult it may be to make decisions with regard to memorials. Once

you feel the time is right, I hope the information provided will be of assistance.

If we can assist in any way then please do not hesitate to contact us on 01224 522485

or email: [email protected]

Beulah McDonald





Dear

Cremation Register Entry

Please find enclosed your copy of entry in the Cremation Register as requested.


If we can assist further please do not hesitate to contact us on 01224 522485 or email:

[email protected]

Beulah McDonald


from: foi enquiries sent: to: subject: attachments · foi-19-0747 - cover letter memorial2.pdf;...

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