give fans your warmest welcome - jan 2015
TRANSCRIPT
A proven business model and track record.
Founded Welcome Real-time (France, credit card loyalty). 30 countries, 1 million merchants, 130 employees.
1996
Exited Welcome Real-time (USD60 million). 2007
Founded Taggo (Singapore). 2010
Aneace Haddad, Founder & CEO www.aneace.com
Have you ever felt neglected by someone you liked? You thought you were close, then discovered that maybe the feeling wasn’t mutual?
That's not how you want your fans to feel. You don't want to treat them the same as everyone else who walks into your business.
Recent trends towards in-store engagement.
Retailer use of mobile devices and tablets has
exploded, making it easier to add new features at the
point of sale.
Businesses are seeking ways to leverage their
social media profile and spend less on traditional
marketing.
After chasing Likes, businesses now want to know who these people
are and how to turn them into loyal customers.
1 2 3
NONE of the social networks provide a SIMPLE way to recognize and reward
fans and followers IN-STORE.
Granted in Singapore (Dec 2011). PCT’s pending.
a) The customer “Likes” the merchant’s existing fan page.
b) The merchant enters the customer’s mobile number at the point of sale to check that they are a fan.
Taggo’s patented “Fan Recognition” technology makes in-store engagement easy.
No sign up, no card, no app. Just a mobile number.
The cashier simply enters the customer’s mobile number at the point of sale.
No integration needed. Works with any POS, PC or tablet with internet.
The cashier sees that Jessica is a fan and is entitled to the offer.
Real-time feedback encourages cashiers to always ask, “Are you a fan?”
The cashier sees that this is Jessica’s 6th visit here.
Get automatic word of mouth at every visit.
Each check-in will be seen 1,000 times by 130 friends
(on average).
Old Style Promotions
Fan Clubs
Get more fans
More word of mouth with each purchase
Get customer data
Track repeat visits
Better than traditional promotions
Get customers hooked.
Start with a standard offer for all Fan Club members.
1
Socialize your promotions! Add the “Exclusive Fan Club Benefit”
logo to offers usually given to everyone.
2
Get customers hooked with unexpected surprises
at the point of sale.
3 Enroll Engage Delight
Get more from your promotions by adding the “Exclusive Fan Club Benefit” logo.
We can provide stickers as well.
2 Engage
Also consider preferred seating, longer happy hours, and daily specials that only fans are entitled to.
2 Engage
Give a free or discounted item to the customer who happens to be the xth
check-in of the day.
Instruct cashiers to give a free or discounted item to customers on their xth visit.
3 Delight
Unexpected surprises!
Unexpected surprises cause a surge of dopamine, an addictive neurotransmitter that brings customers back
for more and makes cashiers feel great.
3 Delight
“Repeat sales have increased 5 times, just by doing what we always do with our fan page, but reaching
lots more customers than before.”
Chua Koon Teck – Owner, Rock and Ash
“We have a very small marketing team. Our Fan Club lets us reach out to customers with very little effort.
It pretty much runs automatically.”
Benjamin Seow – Manager, The Rajah Inn
“We get endless social media advertising and a simple way to make our fans feel appreciated.”
Harjanto Wahab – Manager, Charly T's
LOYALTY PROGRAMS FAN CLUBS
Require membership forms. Simply click LIKE.
Usually require a card. NO CARDS – just a mobile number.
If not a card, an app is needed. NO APPS - just a Facebook account.
Customers join a 3rd party brand. NO 3rd BRAND – just your fan page.
Require expensive software. Built into the social dashboard.
Focus on MECHANICS. Focus on CONNECTION.
Heavy, expensive. Light, low cost, with built-in social.
Customers Sign-ups and Check-ins
Merchants Fan Clubs Created
Sponsors Contracted
Taggo has demonstrated merchant and customer interest in many countries.
2014
Singapore
Malaysia & Brunei
Philippines
Thailand
South Korea
USA