51st ICCA Congress

International Congress and Convention Association.

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ICCA Meetings Management Internal Sector MeetingSunday 21 October 2012

Co-Chairs:Miranda Ioannou, SCS LimitedFrancesca Manzani, AIM Group International

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Welcome!

• Welcome to all MM members

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Agenda – PART A (09:00-10:30)

1. Welcome 2. Welcome to new Members3. ICCA Board Meeting Feedback4. MAG Activity5. ICCA activities after IMEX 2012 up to today6. ICCA Activities after ICCA Congress San Juan up to IMEX 20137. ICCA Congress in San Juan 8. ICCA Congress 2013 and next Congresses9. ICCA Research Sales and Marketing Programme10. Call for topics for future meetings11. The Puertorican perspective12. Update from around the globe13. Take 15’ with Ray Bloom - Strategic Thinking on Attracting Participants14. Elections to be held during ICCA GA 2012: Presentation by Board candidates for elections of

Meetings Management Co-Chair positions15. Wrap up & Conclusions

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Agenda – PART B (11:00-12:00)

Session SE102 : Time to Rethink your Pricing Strategy(Ballroom B)

Speaker: Dr. Andreas Hinterhuber Hinterhuber & Partners, Austria Moderator: Jurriaen Sleijster, MCI •Improve Profitability•Value-based pricing•Pricing capability grid•Case study examples from service industry

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Agenda – PART C (13:30-14:30)

Session SE201: Times of Turbulence are Always the Best Times… Because Everything ChangesJoint session of the Meetings Management and Destination Marketing Sectors (Ballroom B)Panelists: Christian Mutschlechner, Vienna Convention Bureau, Austria Ivo Franschitz, dm&c | destination management & consulting, Austria Marie-France Polidori, Montreal Convention Centre, Canada Martin N. Jensen, IPCAA - International Pharmaceutical Congress Advisory Association, Switzerland Xavier Guillemin, Accor Hotels, France Moderators: Eric Chou, Metro Toronto Convention Centre, Canada

•Rapid changes in global Meetings Industry•Stakeholders competing with innovative way•How can the value chain work closely for better results?

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16 New Members since May2012

International Congress and Convention Association

Welcome to New Members

• Liberty Congress, Austria• The Blue Yellow Company, France• Goldair Congress, Greece• Tailor Made Tours Israel, Israel• e+o meeting, event & travel management GMBH,

Austria• Next Spa, Italy• M.A.F. Servizi Srl, Italy• Target Travel Srl, Italy

International Congress and Convention Association

Welcome to New Members

• Factor Chave - Design, Communication and Image, Portugal

• Plus Nine Zero, Turkey• Centaur Exhibitions, UK• Seamon Corporation, USA• Business Congress Mexico, Mexico• Terramar Los Cabos, Mexico• Shades of Green Safaris, Tanzania• UCSI Communications Sdn Bhd, Malaysia

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29 New Members since Congress 2011

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Overview of MM Members

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Financial Update•2012 showing strong performance overall•Recruitment at near-record levels•Membership fee collection very strong•Anticipate starting 2013 with 959 members (up from 917)

ICCA BOD Feedback

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• Financial Update• Board preparing 3 year investment priority

plan• General principle: re-invest financial

reserves above target ‘safety’ range

ICCA BOD Feedback

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2013 Finances•Proposing 2.1% membership fee increase = Netherlands inflation•Break-even budget•Covering annual costs of two new regional offices within budget

ICCA BOD Feedback

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Congress strategy•Major review of decision-making process and criteria

•Changes will be included in next edition of Bid Manual

ICCA BOD Feedback

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• Key policy decision: from 2012 onwards each 7 year period the Congress should be hosted in all 5 regions

ICCA BOD Feedback

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• Decision regarding the 2016 Congress will be formally announced to media and members prior to mid year Sector meetings at IMEX Frankfurt 2013

ICCA BOD Feedback

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• Walk through congress floor on Saturday October 20th

• Meeting for debriefing to be held on Wednesday 24 in the early morning

• Any suggestion to improve ICCA congress, ROI and benefits for its attendees is more than welcome

MAG activity

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1. Meeting Place Mexico 03 June 2012 - 06 June 20122. FIEXPO 2012 05 June 2012 - 06 June 20123. ICCA Research, Sales & Marketing Programme 2012 13 June 2012 - 16 June 20124. ICCA activities at AIBTM 19 June 2012 - 21 June 20125. BTC - Italy's Events Exhibition 21 June 2012 - 22 June 20126. ICCA Sector Destination Marketing European Client/Supplier Business Workshop, Dublin, Ireland 28 June 2012 - 30 June 20127. ICCA Sector Destination Marketing European Client/Supplier Business Workshop, Vienna, Austria 27 June 2012 - 29 June 20128. ICCA Asia Pacific Chapter Client Supplier Business Workshop 2012 04 July 2012 - 06 July 20129. EXPOEVENTOS 14 August 2012 - 16 August 201210. ICCA Sector Venues European Client/Supplier Business Workshop, Marseille, France 13 September 2012 - 14 September 201211. ICCA Sector Venues European Client/Supplier Business Workshop, Lisbon, Portugal 05 September 2012 - 06 September 201212. IMEX America 09 October 2012 - 11 October 2012

ICCA activities after IMEX 2012

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1. Forum for Young Professionals – 24-27 November 2012

2. EIBTM 2012 - 27 November 2012 – 29 November 2012

3. ICCA Data training at EIBTM – 27 November 2012 - 29 November 2012

4. Conventa – (South-East European Exhibition) – 16-17 January 2013 - Liubliana

5. ICCA Mediterranean Chapter Summit, Thessaloniki, Greece – end February 2013

6. Bedouk Exhibition MC&IT – 06-07 February 2013 – Paris - France

7. ICCA activities at AIME 2013 – 26-27 February 2013 – Melbourne - Australia

8. Meetings Africa 2013 – 28 February – 01 March 2012

9. ICCA Stand at International Confex - 19 March 2013 – 21 March 2013

10. ICCA representatives attending COCAL 2013 – 6-8 March 2013 – Mendoza, Argentina

11. EMIF – 15-16 March 2013 Brussels - Belgium

12. GIBTM - 25 March 2013 - 27 March 2013 – Abu Dhabi

13. Association Expert Seminar - 19 May 2013 - 20 May 2013

14. Association Networking Evening - 20 May 2013

15. ICCA activities at IMEX 2013 - 21 May 2013 - 23 May 2013

ICCA activities until IMEX 2013

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51st ICCA Congress 2012

• Take advantage of the meet with the expert one-to-one meeting opportunities

• Use Spotme device on your iPhone or rent a device• Enjoy scientific programme• Enjoy social functions: uncommensurable networking

opportunity• Whole congress dress code: smart casual • Be yourself and keep in mind WHY you are here

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Monday 22th•ME101 – The rise and rise of patient power: implications and opportunities for Medical events•ME102 – Ethics in Bidding for internationals events•ME103 – Principles of Key Account Management – wisdom and fresh perspectives from other industries•ME105 – Opportunities for developing new association events at trade fairs•ME201 - The future of “official airline status”•ME202 – Everything you wanted to know about working with AMCs•ME203 – iPads and Tablets – new apps for meeting planners•ME204 – Meetings Sickness – my research for a scientific cure•ME303 – Fundamentals of bidding•ME304 – Advanced Bidding (pre-requisites)

Congress Session Suggestions

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Tuesday 23rd•TE204 – Into the unknown: How to find events you never knew existed!•TE205 - understanding Brazil and Brazilians: meetings-related opportunities

Wednesday 24th•WE101 – Strategic Thinking: what intl associations are trying to achieve for their members and delegates•WE103 – Intl Healthcare congresses: compliance, etc. – big dangers, big opportunities?•WE202 – Attendee interactions by design: the future of event networking

Congress Session Suggestions

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Registration will open early 2013

http://www.iccaworld.com/dbs/congress2013

52nd ICCA Congress 2013

International Congress and Convention Association

Next ICCA Congresses

• 52nd ICCA Congress (2013) 02 November 2013 - 06 November 2013

Shanghai, China-P.R. • 53rd ICCA Congress (2014) Antalya – Turkey

• 54th ICCA Congress (2015) Buenos Aires - Argentina

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ICCA Research Sales and Marketing Programme

Registration will open early 2013

http://www.iccaworld.com/dbs/programme2013

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Call for Topics

Any specific topic you would like to discuss at next congress and at IMEX?

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We invite Puertorican colleagues to share experience with us

Meetings in Puerto Rico: a local perspective

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Update from Around the Globe

What’s going on in your Region?

Europe Middle East - Africa Asia Pacific North America Latin America

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Ray BloomChairman, IMEX Group

Strategic Thinking on Attracting Participants

Take 15’ with…

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Miranda IoannouCEO, SCS Limited, Cyprus

Francesca ManzaniBusiness Manager - Head of Florence Office,AIM Group International - AIM Congress S.r.l., Italy

Jurriaen SleijsterExecutive Vice President, MCI, Switzerland

ICCA Elections today, MM Sector

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• RED dot on the back of your badge

• MM members ALSO a YELLOW dot!

• Any questions see Patricia Soen at the Registration desk before 12:00 today

Voting Rights

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Wrap Up & Conclusions

International Congress and Convention Association

Let’s have a coffee!!

10:30 – 11:00

and see you in Ballroom B

Thank you!

International Congress and Convention Association

Agenda – PART B (11:00-12:00)

Session SE102 : Time to Rethink your Pricing Strategy(Ballroom B)

Speaker: Dr. Andreas Hinterhuber Hinterhuber & Partners, Austria Moderator: Jurriaen Sleijster, MCI •Improve Profitability•Value-based pricing•Pricing capability grid•Case study examples from service industry

International Congress and Convention Association

Lunch time!!

13:30 – 14:30

and see you in Ballroom B

Thank you!

International Congress and Convention Association

Agenda – PART C (13:30-14:30)

Session SE201: Times of Turbulence are Always the Best Times… Because Everything ChangesJoint session of the Meetings Management and Destination Marketing Sectors (Ballroom B)Panelists: Christian Mutschlechner, Vienna Convention Bureau, Austria Ivo Franschitz, dm&c | destination management & consulting, Austria Marie-France Polidori, Montreal Convention Centre, Canada Martin N. Jensen, IPCAA - International Pharmaceutical Congress Advisory Association, Switzerland Xavier Guillemin, Accor Hotels, France Moderators: Eric Chou, Metro Toronto Convention Centre, Canada

•Rapid changes in global Meetings Industry•Stakeholders competing with innovative way•How can the value chain work closely for better results?

International Congress and Convention Association

Have a great Congress!

Thank you!