ijis institute - mobility jan2012

Office of Science and Technology

Secure Mobility at the Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) and the US Marshals Service (USMS)

Rick HolgateAssistant Director / CIO, ATF

IJIS Institute Industry BriefingJanuary 19, 2012


innovative applications of science and technology 2

ATF Organizational Snapshot (round numbers)

2,560

806

1,738

Personnel

Special Agents

Industry Operations Investigators

Other Professional Staff

802

26022

Resources ($M)

Firearms

Arson and Explosives

Alcohol and Tobacco

January 19, 2012

United States Marshals Service

94

3,912

1,460

Personnel Breakdown

US MarshalsDeputy US Marshals/ CIAdmin and Support

467

401

2633541

Resource Breakdown ($M)

Judicial/Courthouse Security

Fugitive Apprehension

Prisoner Security/ Transport

Witness Protection

Tactical Operations

USMS Organizational Snapshot

January 19, 2012 innovative applications of science and technology 3



Factors Driving Mobility at ATF & USMS(& for the Next-Generation Federal Worker)• Law enforcement and regulatory missions

– Most work happens away from the office– Productivity enhancement

• Emergent situations– Special operations, major events, ESF 13, COOP/DR,

…

• Increasing demand for real-time information– “Knowing what we know”

• Telework / real estate costs• Predominantly controlled unclassified informationJanuary 19, 2012



ATF Organizational Snapshot (round numbers)

-

2,000

4,000

6,000

8,000

10,000

12,000

2,560

806

1,738

2,400

Contractors / Task Force Of-ficers / Others

Other Pro-fessional StaffIndustry Opera-tions Investiga-tors

Special Agents -

2,000

4,000

6,000

8,000

10,000

12,000

6,500

1,200

4,000

750 200

iOS

Cell phones

BlackBerries

Cellular Broadband

Laptops (w/secure WiFi)

January 19, 2012

Personnel Mobile Data Devices

How do we simplify and make more cost-effective?



Expected Trends at ATF, 2012-2013

• Reduction in onboard personnel– From c. 5,000 today to c. 4,500 in 2013

• Reductions in traditional seats– Today: 6,500 laptops, 1,000 desktops– 2012/2013:

• c. 700 fewer users• c. 700 “remote access seats” (involving minimal hardware) for

task force officers, personnel security investigators, etc.• c. 1,400 fewer traditional hardware seats

• Increased reliance on mobility/telework and associated seamless infrastructure

January 19, 2012



From an IT Perspective…Our Priorities

January 19, 2012

Integrate and expose our mission dataReengineering legacy systems and data to achieve a service-oriented environment

Refine and advance our infrastructureExploring new models to maximize efficiency

Support our mobile workforceProviding the right set of tools and capabilities



IT as a Service

Today• Seat management

(ESA III)• Human resources

(HRConnect)• Financial management

(UFMS)• Learning management

(learnATF)

Tomorrow• Email / collaboration

• User experience (devices / desktops / management)

(ESA IV)• Application hosting /

application services (ESA IV)

• Video / digital media management (DECS)

January 19, 2012



Environmental Trends

• Ubiquitous, untrusted networks …• …but still not quite universal connectivity• Increasingly capable consumer devices• Compelling consumer/commercial services• “Consumerization of IT”

January 19, 2012



Supporting the Workforce and Workplace of the Future

• Lean office infrastructure– Voice/data, desktops, space, …

• Right mobile tools for the right people– “Managed diversity” and affordability

• Enterprise infrastructure implications and evolution– Efficiency and adaptability

• Evolving applications to be more mobile-friendly

January 19, 2012

80% of ATF workforce is telework-eligible and/or works regularly outside the office



Challenges

January 19, 2012

Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments

Need for new techniques and technologies to secure and manage such devices

Evolving workforces and work styles

Need to incorporate increasing mobility into a cost-effective portfolio of user equipment

Potential impacts of combined personal and business usage of such devices



Overall ATF/USMS Pilot Objectives

• Deliver meaningful functionality• Test relevant and complete use cases• Understand technical and cost obstacles and

implications• Demonstrate the ability to secure and manage

the devices

January 19, 2012

…while maintaining device/OS-independence and engaging interested DOJ Components



Core Issues

Economics Devices Apps

Policies Security

January 19, 2012



Security and Functionality:Risk vs. Reward

January 19, 2012

Access to (enterprise, device) functionality

Scope and complexity of security

BYOD

“Enterprise device”



Competing Models

• Convenient, flexible, “BYO”

• “Simple” security, policies• Limited enterprise

functionality

• Enterprise-managed device• More complex security,

policies• Rich enterprise functionality,

constrained personal useJanuary 19, 2012

Enterprise apps/data

Personal use

Enterprise apps/data/device

Personal use



User Mobility Scenarios

Application Deployment Scenarios

Functional User Scenarios

Executive ATF & USMS

Operational USMS 1811

Operational ATF 1811

Operational ATF 1801

Office productivity (email, calendar, contacts)

X X X X

Legacy/desktop applications via Citrix

X X X X

Document collaboration X X X X

App Store applications with enterprise data

X X X X

Custom applications X X

Web applications (internal, external) X X X X

Video management X X

January 19, 2012



Exposing Enterprise Functionality to Mobile Users

January 19, 2012

Mobile Users

Legacy Thick-Client

Apps

Enterprise Services

Enterprise Web Apps

Virtualization

“Light” Custom Mobile Apps

Expose through Commercial Apps(BI, content management, VoIP, …)

Rebuild/Re-skin for Mobile Devices

“Light” Custom Mobile Apps



Application Deployment Strategies

January 19, 2012

Enterprise Data:Business Intelligence

Document Authoring, Collaboration using Enterprise Content:• WebDAV• Enterprise Content

Management System• IDEA/MyFX (?)

Enterprise Apps:• NFOCIS (ATF case

management)• JDIS (USMS)• MS Office• Content repository

Sandboxed Access to Enterprise Productivity (Exchange, etc.), Internal Web Apps (ATFWeb, HRConnect)

Training and Reference Materials(internal content management)

VoIP/Phone Integration

VPN for Enterprise Access

Soft Token for Two-Factor Authentication



Application Deployment Strategies

January 19, 2012

External Web Apps:• WebTA• learnATF/learnDOJ• eTrace

Personal accounts (?)Gmail, Yahoo, Hotmail

Video surveillance and evidence management(Provided as a cloud-based service)

Dictation for integration with productivity apps

Personal applications (?)

Collaboration



Application Deployment Principles

• Don’t break the usability and convenience• User-driven innovation is critical• Strive for simplicity• Identify minimum technology footprint necessary

to deliver the required functionality• Deliver cross-application integration where

logical• Provide single sign-on where/whenever possible

January 19, 2012



Mobile Application Considerations

January 19, 2012

Source: Gartner



Policy Implications

• Personal vs. government devices• Personal uses

– Applications– Data

• Commercial application purchase and distribution

• iTunes on the desktop

January 19, 2012



Pilot Results: The Good, Bad, Ugly

• Good– Light at the end of the tunnel– Not repeating mistakes of the past (collaboration,

common solutions)

• Bad– Still a net cost/investment– Haven't yet taken costs out (devices, real estate, ...)

• Ugly– Not quite as simple as we hoped (use cases)– Mobile v1 pilot

January 19, 2012



Additional Future Opportunities

• Enterprise integration– VoIP, VTC, file shares, virtual desktops, …

• Integration with third-party hardware solutions– Biometrics

• Moris3 – fingerprint/face/iris – DHS US VISIT

– RFID/Barcode• Inventory, seized assets

• Enhanced communications– Encrypted/secure voice, text, chat

• Nirvana: Mobile case managementJanuary 19, 2012



Where This is Leading:Future Mix of User Devices & Services

• Phone, Slate, Virtual Desktop Infrastructure, …– Simple, manageable, highly functional mobile devices

(probably brought by our employees)– Workforce segmentation– Apps and data available anywhere / from any platform– Desktop interface and power if/when needed

• Office “kiosks”; home

– Tighter security management– Significantly lower cost per user

January 19, 2012



Evolving Diversity of “Seats”

• Manageable, managed diversity• Dependent on workforce segmentation• From laptops & desktops to…

– Mobile devices (including GFE and BYO)– Virtual desktops / remote access services

• …While maintaining affordability of device/service portfolio

January 19, 2012



Consumer Mobile Devices?Windows PCs?

RequirementsWhere are the

For

Business Case

Email?Web browsers?BlackBerries?

Mission Needs

Disruptive Commercial Technologies

January 19, 2012



Mobility is Disruptive

• Consumer technology outpacing enterprise comfort

• Traditional models and mentality cannot hold• Mobility is the next generation of IT infrastructure

delivery– Not a passing fad or a separate “project”

• Many grass roots efforts across the federal space– Risk of divergent approaches– Value of the collective federal enterprise

January 19, 2012



Draft Federal Mobility Strategy1. Incorporate the power and possibilities of mobility into Federal

government efforts.

2. Build mobile technologies/services for reuse and share common services among agencies and public developers.

3. Efficiently manage mobile and wireless acquisition, inventory, and expenses.

4. Create a government-wide foundation to provide mobility services and functionality needed in all agencies.

5. Foster collaboration to accelerate mobility across government.

6. Establish governance structure for Federal mobility.

• Comment (through Jan 23) on the framework at:mobility-strategy.ideascale.com

January 19, 2012


Questions?