1. BMC & InfraVision ProactiveNetPerformance ManagementSeminarDonderdag 26 januari 2012BMC Benelux Offices

2. Agenda13.30 Introduction BMC & InfraVision byMartin Schulten Partner Manager BMCFons Habes Senior Account Manager13.40 BMC ProactiveNet Performance Management ProductOverview byFons Habes Senior Account Manager14.15 -14.30 Pauze14.30 BMC ProactiveNet Live Demo byBart Venema Senior Technical Consultant15.00 Overview of this seminar and a drink Copyright 1/26/2012 BMC Software, Inc2 3. Business runs on IT. IT runs on BMC Software.100% focused on BSM- No competing businessesKey Strengths- Founded in 1980- 8th largest independent software company withFiscal 2010 revenues of $1.91B- Financially strong highly profitable, strong cashand securities position, low debt- 7,000 employees worldwide- 16,000 customers in 132 countries Top 20 commercial banks, utilities, and telcocompanies Top 10 insurance, chemical companies, food,media companies, technology hardware,healthcare equipment & services companies,aerospace and defense companies- One of BusinessWeeks Top 50 performers in theS&P 500 with a 153% 5-year return oninvestment Copyright 1/26/2012 BMC Software, Inc3 4. InfraVisionOffices Customer SatisfactionNederland: Gorinchem (HQ)Belgi: Gent 8,3 Account Man.Duitsland: MnsterVerenigd Koninkrijk: Londen 8,7 Projects 8,1 Support Copyright 1/26/2012 BMC Software, Inc 4 5. InfraVision intro Elite Partner van BMC Software- BMC Service Desk Express- BMC Remedy on Demand- BMC RemedyForce- BMC ProActivenet- BMC ADDM Key information and strengths- Opgericht in 1998- 32 werknemers verdeeld over Nederland(24), Belgi (3) en Engeland (5)- Partner op het gebied van BusinessService Management- Gespecialiseerd in het inrichten va van serviceorganisaties Copyright 1/26/2012 BMC Software, Inc 5 6. BSM is a unified platform for running IT Incident KnowledgeManagementManagement Service Request ProblemManagement ManagementREQUEST &Project & Identity SUPPORT Portfolio Management Management AssetChange & ReleaseVendor Management ManagementApplicationManagementAutomation Service Discovery & Catalog INTEGRATE & DependencyORCHESTRATE ServerFinancial Management AutomationPLAN & PROVISION &GOVERN CONFIGURE Human CapitalNetworkManagementCMDB / CMSAutomationService LevelDashboards &Management AnalyticsCompliance &ClientPolicy ManagementEvent & Impact Mainframe Automation ManagementAutomationCapacityMONITOR & Enterprise Scheduling & ManagementOPERATEWorkload Automation StorageApplication Problem Management Resolution DataMiddleware Management Performance &Management Availability Management Copyright 1/26/2012 BMC Software, Inc 6 7. BMC ProactiveNet PerformanceManagement Product OverviewFons Habes Senior Account Manager 8. BMC ProactiveNet Performance Management Business DriversExceed Service Level Commitments85% of companies fail to meet service commitmentsImprove Availability70% of incidents reported by end-users before IT is awareEnable Virtualization and Cloud Computing31% of customers have lack of Analytics as the topimpediment to effective problem isolationImprove Operational EfficiencyOn average, it takes 14 people to fix a typical day-to-dayproblemReduce IT CostOperational costs are rising 10% per year Copyright 1/26/2012 BMC Software, Inc8 9. Capability Maturity Model Phase: Common State Copyright 1/26/2012 BMC Software, Inc9 10. Do you know whats causing service disruption? Copyright 1/26/2012 BMC Software, Inc 10 11. Proactive Availability & Performance Management Focus on Outage Avoidance80% of organizations are reactive; 85% fail to meet SLAs(2009 Gartner Data Center Conference) Predictive Service ImpactImproved ServiceQualitySelf-Learning Analytics & Predictive Root CauseImproved Outage Availability Dynamic Virtualization & Avoidance Cloud AnalyticsEnable Virtual &CloudContinuous Deep Dive DiagnosticsReduced Cost Unified BSM ArchitectureGoalBenefits Key Capabilities Copyright 1/26/2012 BMC Software, Inc 11 12. The Problem Copyright 1/26/2012 BMC Software, Inc 12 13. Self-Learning Analytics Eliminate Reliance on Static Thresholds CPU load(%)! !!! !!!! ! Static ThresholdUpper BaselineNormal BehaviorLower Baseline Copyright 1/26/2012 BMC Software, IncTime 13 14. !!Predictive Warning Lead TimeStatic Threshold7 am 9 am 11 amDuring our evaluation, the software identified a problem with the online transaction processing cluster that, if leftunchecked, could have eventually brought the site down. If theres a slowdown or total loss of service, customers wontwait. And thats a direct impact to our bottom line."Director of Application Services, Hotels.com Copyright 1/26/2012 BMC Software, Inc 14 15. Predictive Root Cause Focus On Outage AvoidanceCorrelate and analyzelarge volumes of data andevents across silos in real-timeAutomatically capturedetailed diagnostics andpinpoint root causeCapture intermittentproblems and associatedroot cause the first timePatented Technology Copyright 1/26/2012 BMC Software, Inc 15 16. Self-Learning AnalyticsElimination of Unnecessary Events & Tickets React to Problems All Hands On Deck Fewer, more meaningful events & tickets; improved focus Copyright 1/26/2012 BMC Software, Inc 1616 17. Dynamic Virtualization & Cloud Analytics Increase MTBF in Virtual & Cloud EnvironmentsProactively detect capacity issues(excessive motions)Generate Accurate Root Cause &Service ImpactPopulate Real-Time EnterpriseService Models with dynamicvirtual & physical relationshipsRetain baselines to match dynamicvirtual & private cloudenvironmentsInstantly correlate performancewith motions (changes) Within a modern virtual environment, when combined with the dynamicVirtualattributes of virtual objects,Server demonstrates the growing need for analytical tools(Gartner, April 2010) Copyright 1/26/2012 BMC Software, Inc17 18. Cross-Platform, Cross Vendor Data and Event CollectionTransactional Virtual PhysicalService ImpactLogicalVendor and Platform Agnostic Collection HP IBMBMCCAMicrosoftVMwareCitrixApplicationsMiddlewareDatabases Hardware Custom Copyright 1/26/2012 BMC Software, Inc18 19. Real-Time Predictive Service Impact Focus on What Matters to the BusinessPrioritize events based on business impactIntegrate service impact and event processing automationRefine end-to-end service views across physical, virtual & cloud Copyright 1/26/2012 BMC Software, Inc19 20. Link Operations to SupportIntelligent Trouble Tickets Intelligent Incident BMC Event and Impact ManagementBMC Service Desk Express Link Operations directly to ITIL (APM) based process improvement Generate and manage incidents automatically based on business priority of the service Track and report MTTR and Service Level performance uniformly Copyright 1/26/2012 BMC Software, Inc 20 21. Compliance: Management Dashboards Copyright 1/26/2012 BMC Software, Inc 21 22. Proactive Availability & Performance Management Key Benefits & Differentiators Real-Time Predictive Service ImpactImprove Service Quality Focus on what matters to the businessSelf-Learning Analytics & Real-Time Predictive Root CauseImprove Availability Proactively identify performance problemsDynamic Virtualization & Cloud AnalyticsEnable Virtualization and Cloud Map, monitor & dynamically track physical, virtual &cloud resourcesContinuous Deep Dive DiagnosticsImprove Availability Accelerate application problem resolutionUnified BSM ArchitectureReduce Cost Single Proactive Operations solution with automated workflows Copyright 1/26/2012 BMC Software, Inc22