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CMAA 2011 AGM, Conference & Hospitality Expo: P16-31

Industry on show at Expo

1

CMAA FEDERAL EXECUTIVEPresidentWILLIAM CLEGG, ACCMRandwick Labor Club

Federal SecretaryALLAN PETER, ACCM

Federal Vice PresidentDAVID O’NEIL, ACCMCastle Hill RSL Club

Executive MemberDEBORAH FEENING, ACCM

Executive MemberMICHAEL O'SULLIVAN, ACCMMilton Ulladulla Bowling Club

FEDERAL COUNCILLORSDivision A – City/Eastern SuburbsZone and Manly/Northern SuburbsZoneMario Machado, ACCMChief Executive OfficerHornsby RSL Club

Division B - St George/CronullaSutherland Zone and Inner WestZoneIan Todd, ACCMGeneral ManagerKingsgrove RSL Club

Division C – Nepean ZoneMichael WiezelSecretary ManagerSt Marys RSL Club

Division D – Hunter Zone, CentralCoast Zone and Great Lakes ZoneStephen Byfield, ACCMChief Executive OfficerDiggers @ The Entrance

Division E – Far North Coast Zone,North West State Zone, Mid StateZone and Mid North Coast ZonePhillip Mallon, ACCMGeneral Manager Casino RSM Club

Division F – Illawarra ShoalhavenZone and Far South Coast ZoneDavid Hiscox General ManagerDapto Leagues Club

Division G – Gold Coast Zone, BrisbaneZone, Ipswich Darling Downs Zone,Sunshine Coast Zone, and the Centraland Northern Queensland ZoneSteve CondrenGeneral ManagerSouthport Surf Life Saving Club

Division H – Victoria Zone, RiverinaMurray Zone and the ACT ZoneGrant Duffy, ACCMSecretary ManagerNumurkah Golf & Bowls Club

ADMINISTRATION

Executive OfficerTerry Condon, CCM

Assistant Executive OfficerRalph Kober, B.Ed.

Senior Industrial Relations AdvocatePeter Cooper

Training Course AdministratorsBrad Jones, CCMEstelle McDonald-Birch

Accounts OfficerPriscilla San Luis

Administration OfficerEvonne Bosnich

ReceptionistCarol Quirke

Administration AssistantTegan Cain

Qld Membership Liaison OfficerJustin McGurgan

Life MembersHarry Walker (decd.)Norm Robinson (decd.)Arthur Justice (decd.)Len Ewart (decd.)Lou O’Neill (decd.)Peter Cameron (decd.)Bob Harbutt (decd.)Keith Nolan (decd.)Fred Chubb, CCM (decd.)Alan McDougall, MBE (decd.)John Milne (decd.)Les EvennettGeorge Elliot, CCMPeter Strachan, ACCMHans Sarlemyn, ACCMJim Henry, OAM, CCMTerry Condon, CCMLew CooperBarry StevensonGreg Pickering, ACCMJohn Allan, ACCMAllan Peter, ACCMWayne Forrest, ACCM

Publisher CMAAContributors:Henri Lach, Katie Cincotta.Advertising Manager:Judy RaynerAdvertising Bookings:(02) 9332 2363 & 9360 6177Fax (02) 9361 5142rayner@bigpond.net.auPrinting and Design:Daily Press GroupPhone: (02) 9558 8419Correspondence:The Editor, c/- Club Managers’ Association AustraliaLevel 2, 1 Showground RoadSydney Olympic Park NSW 2127Locked Bag 4317 Sydney Olympic Park NSW 2127Phone (02) 9746 4199Fax (02) 9746 5199

Please address all businesscorrespondence to the Federal SecretaryThe Club Managers’ Association Australia isregistered as an industrial organisation ofemployees in the terms of the FederalWorkplace Relations Act, 1996, and TheClub Managers’ Association is a registeredTrade Union in the terms of the NewSouth Wales Industrial Relations Act 1996.The CMAA is affiliated with the AustralianCouncil of Trade Unions (ACTU) and theCMA is affiliated to the NSW State Branchof the ACTU, The Labor Council of NSW.

Registered OfficeLevel 2, 1 Showground RoadSydney Olympic Park NSW 2127Phone (02) 9746 4199Fax (02) 9746 5199Locked Bag 4317 Sydney Olympic Park NSW 2127Email - cmaa@cmaa.asn.au

Office HoursMonday to Friday 9am to 5pmSeven-day telephone answering service inoperation.

“Club Management in Australia” is published monthlyby the Club Managers’ Association Australia. Allmaterial is copyright and cannot be reproducedwithout the explicit permission of the Publisher orEditor. Editorial contributions relating to the clubindustry are welcome. Submitted copy should be typedand double spaced. We don’t accept any responsibilityfor keeping and returning unsolicited material.Photographs submitted must be captioned. Those sentwithout prior arrangement cannot be returned unlessaccompanied by a stamped, self addressed envelope.Views expressed in this magazine are not necessarilythose of the Club Managers’ Association Australia.Although we do exercise the utmost caution, we don’taccept responsibility for claims expressed inadvertisements appearing in our issues.Subscription rate is $60 a year.ISSN 0045-7205

CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262

Bill Clegg ACCMFederal President

Allan Peter ACCMFederal Secretary

David O’Neil ACCMFederal Vice President

Deborah Feening ACCMFederal Executive Member

Michael O’Sullivan ACCMFederal Executive Member

CLUB MANAGERS’ ASSOCIATION AUSTRALIAOFFICE BEARERS

CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE SPONSOR

CAREER DEVELOPMENT SPONSORS

PAGE ADVERTISER / EditorialCover 1 CMAA Conference & Hospitality ExpoCover 2 KONAMI1 CMAA Imprint & Administration 2 CMDA Career Development Sponsors3 CLUB PLUS SUPERANNUATION4 AINSLIE FOOTBAL & SOCIAL CLUB + March Edition Contents5 AINSWORTH GAME TECHNOLOGY6 PAYNTER DIXON CONSTRUCTIONS + March Edition Pointers7 SHUFFLEMASTER8 MERIDIAN CONSTRUCTION + Executive Perspective9 INDEPENDENT GAMING10 BEPOZ + Executive Officer’s Desk11 JAMES CLIFFORD CONSTRUCTION12 KNIGHTGUARD PROTECTION SERVICES + Industry Issues 13 CUSTOMERS ATM14 Northern Exposure 1 – Cyclone Yasi 15 COOTAMUNDRA BASES + Northern Exposure 2 – Cyclone Yasi16 CMAA Conference & Hospitality Expo 117 ROHRIG + CMAA Conference & Hospitality Expo 218 CMAA Conference & Hospitality Expo 3 – AGM President’s Report 19 THOMSONS LAWYERS + CMAA Conference & Hospitality Expo 420 NUFURN + CMAA Conference & Hospitality Expo 5 – Hall of Fame 201121 HARLEY RUSSELL DAY + CMAA Conference & Hospitality Expo 622 CMAA Conference & Hospitality Expo 7 – Service Awards23 CMAA Conference & Hospitality Expo 8 – Service Awards24 CMAA Conference & Hospitality Expo 9 – 2011 National Bursaries25 CMAA Conference & Hospitality Expo 10 – 2011 National Bursaries26 CMAA Conference & Hospitality Expo 11 – Cocktail Party27 CMAA Conference & Hospitality Expo 12 – Cocktail Party28 CMAA 2011 Hospitality Expo 13 – CMDA Sponsors at the Expo29 CMAA 2011 Hospitality Expo 14 – CMDA Sponsors at the Expo30 CMAA 2011 Hospitality Expo 15 – CMDA Sponsors at the Expo 31 CMAA 2011 Hospitality Expo 16 – CMDA Sponsors at the Expo32 CMDA – TRAINING CALENDAR33 CMDA Update34 Australian Club Entertainment (ACE) Awards 2010 35 CMAA Profile – Lew Cooper, OAM36 CMDA – WEDDING & EVENTS MANAGEMENT SUMMIT37 CMDA – WEDDING & EVENTS MANAGEMENT SUMMIT38 ITZ - Illawarra Shoalhaven Zone Meeting + Hunter Zone Meeting 39 CMDA – FOOD SAFETY SUPERVISOR PROGRAM40 CMAA Zone Education Officers & Board of Management Studies41 ITZ – Central Coast Zone Breakfast Meeting42 CMDA Meetings & Events Diary – 201143 ITZ – Gold Coast Zone AGM44 ITZ – Manly Northern Suburbs Zone AGM45 CMDA – TRAIN MY VENUE.com46 ITZ – Far South Coast Zone Meeting + Sunshine Coast Zone AGM47 RAYNER SALES & MARKETING + ITZ – Riverina Murray Zone48 Southern Exposure 1 – Phillip Island RSL Club49 SLATER GORDON + Southern Exposure 2 – Phillip Island RSL Club50 Industry Update – The Richmond Club51 Industry Update – Wireless Hotspots Can Be Expensive52 Market ForcesCover 3 CMDA- CORPORATE GOVERNANCE 2011Cover 4 ARISTOCRATINSERT - IGT

March 2011 Magazine Contents

6 In Your March Edition

➢ Page 12Australia’s major hospitality servicesproviders - the club and hotelindustries, ClubsAustralia, the AHAand other industry players - areworking together to voice oppositionto mandatory pre-commitment forgaming machines. The groups havetaken up the campaign because thisnew technology will have adetrimental effect on all hospitalityvenues that operate gamingmachines as well as a long-termnegative impact on manufacturersand related industries ...

➢ Pages 13-14Club managers are a tough lot byvirtue of their calling. They havemany difficult issues on theircollective minds: staffing problems,ever-bourgeoning legislative changesand restraints, and even theoccasional unruly person on theirpremises. Townsville Cowboys Clubboss Joe Kelly is as tough as theycome. Yet, even this bloke admits hewas shaken the night of February 2when cyclone Yasi made landfall justbefore midnight at Tully, onQueensland’s far north coast -between Townsville and Cairns …

➢ Pages 40-41The proverb tells us … “Give a man afish and you feed him for a day.Teach a man to fish and you feed himfor a lifetime.” That philosophy isnever truer than for aging men. Withmore 483 Men’s Sheds now up andrunning across Australia, blokes whomay have lost their work identity, apartner, or their confidence, nowhave a special place to thrive andunwind. Phillip Island RSL Club is oneof the first sub-branches in Victoriato join the scheme, which is helpingup to 30,000 men across the statestay fit and focused …

Executive Perspective with ALLAN PETER, ACCM, CMAA Federal Secretary8

The new Federal Award has settled inover the past 12 months and Fair WorkAustralia will conduct its two-yearreview in 2012. One matter the ACTU will beaddressing during the review processwill be the redundancy provisions.

Throughout 2010, the CMAA’s Industrial Relations sectionresolved a number of disputes with the majority being infavour of our managers.The matters where we were not successful involved themanager not having an Award Flexibility Agreement - orany agreement - in place. Some of these managers had been associated with theirclubs for long periods and had a good working relationshipwith their Board.However, changes to the Board meant that thoserelationships changed.It is to a manager’s benefit to ensure you have a writtenagreement with your club so that - if the relationshipchanges - you know where you stand.One case involves a construction development failing aftera company was appointed by the Board to carry out thework.The Board stated they did not receive correct informationfrom the manager. The Board is suing the manager.The developer, also, is suing the club. Through our legal representatives, Eastern CommercialLawyers, we have been able to convince the insurancecompany that the manager should be covered by the club’sDirectors and Officers liability. This case could escalate and, as an Association, we arekeeping close watch on the hearings. This case also highlights the importance of having a legalrepresentative check all contracts with developers andcontractors.Another area of concern is where club credit cards areused by managers or presidents and the information fromthese credit cards is not properly checked and approved atmonthly Board meetings.

Following the Association’s Strategic Planning meeting lastJuly, and representations from the Queensland and VictoriaDivisions, the CMAA Federal Executive and CMAA FederalCouncil agreed to expand the role of the Federal Secretaryto assist in the Industrial Relations area and provide moreinput to Governments - particularly in Victoria andQueensland.In Queensland, the CMAA has Justin McGurgan, ManagingDirector of Academy Hospitality Australia, acting for theAssociation as Membership Liaison Officer promoting CMAA-CMDA services and membership benefits. Justin will handle membership issues for Queenslandmembers and liaise with Queensland Zone Committees andreport to the Federal Secretary.The Association also will seek to be represented onGovernment committees in Queensland.Victoria has a new State Government and the CMAA isseeking a seat on the state’s new Gambling Policy Researchand Coordination Committee and other industry-relatedGovernment committees.On the Industrial side, our capabilities will includeconsulting services to managers and their clubs on a fee-for-service basis.

The CMAA is strongly committed to assist Clubs Australia inensuring the correct message on pre-commitment isconveyed to all stakeholders.The CMAA organised a meeting with the ACTU and otherstakeholders – the LHMU, AHA and Clubs Australia - toadvance our concerns on how this measure will impact onindustry jobs and what assistance the ACTU could offer. ACTU President Ged Kearney was genuinely concerned onceit was pointed out the repercussions of this proposed Bill.Ms Kearney asked if the CMAA could forward thisinformation to the ACTU to properly evaluate the situstion. Once completed, Josh Landers from ClubNSW and I willagain speak to the ACTU’s Full Board.We have spoken to other stakeholders, such asWoolworths, seeking a combined effort in this matter.

The Association has advertised the role of the ExecutiveOfficer and trust we can find a suitable replacement forTerry Condon, who retires in August.

Association’s Industrial Relations agenda full and busy

10 The Executive Officer’s Desk with TERRY CONDON, CCM

In the February issue of the ClubManagement in Australia we reportedon the horrific damage done by CycloneYasi in Queensland and the subsequent

flooding throughout other areas in Australia.As usual, clubs were first to show their generosity with over$1 million dollars pledged to the Queensland Premier’sFund.Many clubs joined up the “Adopt a Club”program started by Clubs Queensland bysupplying much-needed furniture andequipment to these needy clubs.Travelling around the country to theCMAA Zone Meetings during February it ispleasing that all zones are using themoney raised at these meetings tosupport the Premier’s Fund. Well done toall.

March 23 will be a watershed day for theClub Industry in Australia when thePresident of Clubs Australia and Chairman of ClubsNSW, Peter Newell OAM,addresses the National Press Club inCanberra. This significant event will be followed by a dinner thatevening where federal politicians have been invited toattend to hear what effect the Andrew Wilkie-Julia GillardGovernment Gaming Machines Pre-Commitment legislationwill have on the Registered Clubs Industry in Australia.The CMAA Federal Executive will attend both events tosupport this campaign. All clubs and club managers are asked to lend their supporteither by attending or watching the televised event andcontacting their local politicians to voice their concern forthis ill-advised and unnecessary piece of legislation.As part of the CMAA’s efforts in this campaign against thegaming machine pre-commitment legislation, theAssociation brokered a meeting with Australian Council ofTrade Unions (ACTU) President Ged Kearney and Club

Industry unions to assist in convincing Prime Minister Gillardthat, if introduced, the Gaming Machines Pre-commitmentlegislation would have a significant impact on workers inour industry.The industry representatives got a good hearing withfurther statistical information requested and furthermeetings planned.

If the ACTU can’t convince a LaborPrime Minister that she needs to protectthe employment of workers, then I thinkwe are in dire straits.

The 2011 Annual General Meeting,Conference and Hospitality Expo onFebruary 28 and March 1 at the SydneyConference and Exhibition Centre,Darling Harbour was well attended,although numbers were down on our2010 figures.The industry is suffering once againfrom the uncertainty created by thepoliticians’ machinations on how we willoperate in the future.Three new members were inducted intothe CMAA Hall of Fame at our

networking function, held in conjunction with theConference and Expo.CMAA North West State Zone President and Armidale CityBowling Club General Manager Phillip Wheaton, RussellAdvisory Managing Director Greg Russell and IGT CEOAndrew Hely join the long and impressive list of CMAAsupporters.CMAA Riverina Murray Zone President and Griffith Ex-Services Club General Manager Gus Lico was announced asthe Peter Cameron Award recipient for his service to theCMAA and the Club Industry.Congratulations to all those industry professionalsrecognised through these prestigious awards. ➢ TERRY CONDON, CCM, is the CMAA’s Executive Officer,

a CMAA Life Member and former Club Manager

Clubs show true Aussie spirit with supportfor club colleagues hit by floods and cyclone

The NSW Government has made aformal submission to the FederalParliamentary Joint Select Committeeon Gambling Reform, with respect toits inquiry into mandatory pre-commitment. The NSW submissionusefully supports a number of keyarguments that ClubsNSW and ClubsAustralia have raised in opposing theproposals of Mr Wilkie and SenatorXenophon. The submission outlines the extensiveharm-minimisation polices alreadyenacted by NSW and the success inreducing the problem gamblingprevalence rate to 0.4% in the State. On pre-commitment, the submissionargues for a practical and flexibleapproach, informed by relevantresearch and pilot programs. It notesthe importance that any solution doesnot unnecessarily deter gamingmachine play by non-problem andoccasional gamblers. The submissionalso calls for a detailed cost/benefit

analysis, including consideration of arange of options including mandatoryand voluntary pre-commitment, inaddition to no pre-commitment.The submission explicitly notes thatclubs are not-for-profit organisationsthat make important contributions tothe community and that costimplications for clubs associated withsystem implementation and reducedgaming machine revenue are likely toresonate through the widercommunity.The NSW Opposition also has put onrecord as part of the Memorandum ofUnderstanding with the ClubMovement that it will withstand theFederal Government’s push formandatory pre-commitment, statingthat it would support the voluntarypre-commitment model. The Gillard-Wilkie deal gives thestates and territories until the end ofMay to support the introduction ofmandatory pre-commitment underthreat of the Commonwealthlegislating over the top of the states.To date, NSW, Victoria and SouthAustralia have publicly opposedmandatory pre-commitment, withWestern Australia also voicing itsconcern.Clubs Australia President andClubsNSW Chairman Peter Newell willdeliver a lunch-time address at theNational Press Club on March 23,followed by a dinner with federalparliamentarians, clubrepresentatives and supporters thatevening. Clubs Australia has lodged a formalsubmission with the ParliamentaryJoint Select Committee on GamblingReform, which is conducting aninquiry into mandatory pre-commitment. A copy of thatsubmission is now available on theClubsNSW website.On February 4, Clubs Australiaappeared before the Committee inhearings held in Sydney.The key messages of the ClubsAustralia submission was ... ➢ the cost of implementing

mandatory pre-commitment wasnot affordable

➢ mandatory pre-commitment will beineffective in addressing problemgambling

➢ the consequences of the reformwill be to undermine the financialviability of the Australian clubmovement.

The privacy and security implicationsof having a pre-commitment devicewith biometric features and anational database of players also washighlighted as another key concernfor the industry. Other witnesses in the Sydney hearingspoke strongly against the Wilkieproposal, including Twin TownsServices Club CEO Rob Smith, alongwith Australia’s leading academic onproblem gambling, Professor AlexBlaszczynski.Prof Blaszczynski was particularlycritical of the lack of evidencebehind the proposal, and concludedthat pathological gamblers wouldseek to subvert any pre-commitmentsystem, either through settingextremely high limits, card swappingor moving to internet gambling. Clubs Australia CEO Anthony Ball saidthe organisation would, at everyopportunity, continue to advise theGillard Government of why it opposesmandatory pre-commitment andpresent effective, alternativemeasures that the Government shouldimplement.Clubs Australia supports a voluntarypre-commitment system that isdeveloped through consultation withindustry and is cost-effective, as wellas measures that target problemgamblers, rather than impacting oneveryone.Many clubs have already met withtheir Federal MP to discuss theseissues and all clubs are encouraged toengage their MP regularly.“If the Federal Government seeks tolegislate mandatory pre-commitmentin spite of opposition from industry,state and territory governments andall available evidence, then ClubsNSWthrough Clubs Australia will seek abroad coalition of stakeholders to runa coordinated, national campaignagainst the policy,” Mr Ball said.

12

Govt pre-commitment trade-offstrengthens industry campaign

Industry Issues

By HENRI LACHClub managers are a tough lot byvirtue of their calling.They have many difficult issues ontheir collective minds: staffingproblems, ever-bourgeoninglegislative changes and restraints,and even the occasional unrulyperson on their premises.Townsville Cowboys Club boss JoeKelly is as tough as they come.His Irish genes are hard to ruffle.He served his apprenticeship at ademanding end of town - the LoganDiggers on Brisbane’s south side.Yet, even this bloke admits he wasshaken the night of February 2 whenthe enigmatically named cyclone Yasimade landfall just before midnight atTully, on Queensland’s far north coast- between Townsville and Cairns.“The wind in Townsville was still atgale force at 10 o’clock the nextmorning,” Joe said. “This is a green city and there weretrees down everywhere.“I‘ve never seen anything like it.”Joe is not a stranger to cyclones.He was at the helm of CazalysAustralian Football Club in Cairns

when Cyclone Larry struck the farnorth Queensland coast in 2006.“I’d been there a couple of monthswhen Larry hit on March 20,” Joerecalled.Again, Cazalys suffered only minorproperty damage this time around.“All the real damage always seems tobe further south,” Joe said.Like many others who experiencedLarry, Joe believes Yasi was morepowerful and more destructive.Although both the major centresescaped the full brunt of thecyclone’s fury, the effects werenonetheless savage.

TV vision of houses demolished by theforce of 350km/h winds, yachts andother large craft piled up in a heaplike toys cast aside by bored children,and giant trees ripped out of theground astounded and horrifiedaudiences world-wide.The Cowboys Club, located inTownsville’s CBD was luckier thansome other establishments in the city.Damage was superficial, and Joe Kellyis justifiably proud of the fact hisclub was one of the first premises tore-open for business on the Fridayafter the “big blow”.When word got around that the clubwas functioning, many people tookadvantage of a venue where thelights were on, the food was hot andthe drinks were cold.“We had a lot of business while manypeople remained without power, butthe long-term ramifications will notbe good,” he said.“The price of many commodities andfoods will go up and clubs will haveto pass on the cost to members.”The Cowboy Club’s future plans alsomay have to be put on hold for awhile because of the cyclone.The club was planning to re-locate toa 2.5-hectare freehold site at MountLouisa - a suburb about 8km to thenorth-east - and hoped that buildingwould begin in the 2012-2013financial year, with the new clubready for business by the end of2013. The move, however, is contingent onthe sale of its current property in theCBD.“All the approvals have been grantedand we’re ready to start,” Joe said.“But property prices are not likely tobe good after the cyclone and theremay not be too many buyers in theshort term.”He’s not fazed by the setback.Joe Kelly is determined the plans willbe fulfilled, albeit if delayed.About 10km to the south of the CBD,Townsville RSL Club General ManagerKarla Malouf is counting herblessings.Damage at her club also was minimal.She was able to open for business onthe Saturday after the passage ofYasi, despite a loss of food in the

14 Northern Exposure

Cyclone Yasi: Not a wind that blew anyone,

Townsville Cowboys Club boss Joe Kelly… relocation plans may be on hold.

The brotherhood of licensed clubs is a potent force that’sworking again in far north Queensland, as it did in theaftermath of the deadly floods to the south of the state...

freezers before power was restored.She too experienced Cyclone Larry, asAssistant Manager of the RSL Clubbefore she took on the GeneralManager role about 18 months ago.But, in her mind, the fury of Yasi onthat Wednesday was something else.“It was the longest night of my life,”she said.“The wind and the noise seemed togo on for hours and hours,” Karlaadded, thankful that her home in thecity’s west also survived with onlyminor damage.Like the Cowboys, her club provideda haven for many local residents leftwithout power.“They wanted to get away frombarbecue dinners to some real food,”Karla said.And, like Joe Kelly, Karla was anxiousto help the small clubs badlydamaged in the epicentre of thecyclone.The little Tully Leagues Club coppedthe full force of Yasi and obviouslywas in dire need.

Joe was quick to get on the phone toask the club how he and the Cowboyscould help. Karla was putting together somegaming machine bases from herstock.“We’ll remain open to requests forhelp from everyone,” she said. The brotherhood of licensed clubs is apotent force that’s working again infar north Queensland, as it did in theaftermath of the deadly floods to thesouth of the state.Meanwhile, a week after Yasi, manyhomes, and in fact whole districts,were still without power, water, andwith telephone communications onlypartly restored.While businesses and badly affectedindividuals have been promised aidfrom both the federal and stategovernments, licensed clubs are notlikely to be among the recipients.

In the aftermath of this disaster,observers may understand why someparliamentarians who toured thestricken area got a hostile receptionfrom farmers and home ownersdevastated by the cyclone, accusingthem of trying to make political gainfrom people’s misery.

15Northern Exposure

any good

Townsville RSL Club general managerKarla Malouf … anxious to help.

With the NSW Election less than fourweeks away, the rival parties steppedup to the microphone at the CMAA’s2011 Annual General Meeting,Conference and Hospitality Expo atDarling Harbour earlier this month.The Federal Labor Government hastaken a strong position in supportingthe crusade of TasmanianIndependent MP for Denison AndrewWilkie and controversial South

Australian Senator Nick Xenophon tointroduce mandatory pre-commitment technology to gamingmachines across Australia.Before the August 2010 federalElection, Prime Minister Julia Gillardmade a commitment to the club andhotel industries that a re-electedLabor Government would notintroduce such technology to combatproblem gambling issues raised in theProductivity Commission’s Inquiry IntoGambling In Australia.However, when the support of theindependent MPs became the GillardGovernment’s lifeline to power, MsGillard did a deal with Mr Wilkie toimpose the mandatory pre-commitment technology.This position included over-riding theposition of the states that havevoiced their opposition to the FederalGovernment’s proposed legislation.NSW, Queensland, Victoria and SouthAustralian State Government havestated they will oppose thelegislation.The CMAA Federal Executive reasonedthat it would be appropriate formembers to hear from both sides ofNSW politics in the lead-up to theState Election – particularly on their

positions regarding the GillardGovernment’s determination toimpose the pre-commitmenttechnology.NSW Gaming and Racing MinisterKevin Greene addressed members andgaming industry executives onMonday, February 28. Mr Greene spoke about theGovernment’s initial and ongoingcommitment to support the ClubIndustry in its fight against theGillard Government’s legislative pathto its mandatory pre-commitmentlegislation. Mr Green added that heand the Government was veryuncomfortable with the notion of theFederal Government over-riding theNSW position. He said if the states -NSW, Queensland, Victoria and SouthAustralia – maintain their oppositionto the legislation, then the dispute islikely to end up in the High Court. MrGreene added that the NSWGovernment remained committed toevidence-based reform rather thanpoliticians’ opinions.On Tuesday, March 1, NSW ShadowMinister for Hospitality and Tourism,Racing and Major Events GeorgeSouris opened his presentation byspeaking about the strength of theCoalition’s Memorandum ofUnderstanding with the Club Industry.Mr Souris, the National Party Memberfor Upper Hunter, spoke about theMoU being was the single highest-spending policy that thre Coalitionhas announced in the NSW Election

16 2011 CMAA AGM, Conference & Hospitality Expo

Almost 2,000 club managers, directors and industryassociates visited the Hospitality Expo floor acrossthe two days with many trade exhibitors reportingsales and strong product interest.

NSW political chiefs united against Gillard

campaign. He spoke of hisrelationship with the CMAA andunderlined the prospect of the MOUremoving the draconian 41xlegislation that has been used againstclub managers. Mr Souris said theCoalition was totally opposed toFederal Government intervention instates gaming legislation. Almost 2,000 club managers,directors and industry associatesvisited the Hospitality Expo flooracross the two days with many tradeexhibitors reporting sales and strongproduct interest.More than 100 companies bookedstands this year with the gamingmachine companies Aristocrat, IGT,Stargames, Ainsworth, Konami,Independent Gaming, Ballytechnologies, Shuffle MasterAustralasia and Aruze taking up themajor “real estate”. Thirty-one CMDA Career DevelopmentSponsor and CMAA National BursarySponsor companies took Expo stands.Aristocrat sponsored the Sydney

Conference for the fourthyear with Trevor Croker,Aristocrat’s ManagingDirector, Australia & NewZealand, delivering theSponsor’s Address to CMAAmembers following the AGM.At the end of Day 1, CMAANational Bursary Sponsorcompany representativegathered with bursarywinners for a presentationceremony in the Expo Hallsecretariat.As business closed on Day 1,around 500 managers,directors and trade executivesheaded to the Parkside Ballroom forthe popular Cocktail Party and CMAAFederal President Bill Clegg toannounce the 2010 CMAA Hall ofFame inductions and winner of theprestigious Peter Cameron Award ...2011 Association Associate: GREGRUSSELL – Russell Corporate Advisory 2011 Industry Associate: ANDREWHELY – IGT

2011 Club Manager: PHIL WHEATON –Armidale City Bowling Club 2011 Peter Cameron Award: GUS LICO– Griffith Ex-Servicemen’s ClubHospitality Expo exhibitor companyEastern Commercial Lawyers, a CMDAcareer Development sponsororganisation, won the 2011 Expo VIPBonus Package sponsored by theCMAA, Robert Oatley Vineyards andCCM Travel.

172011 CMAA AGM, Conference & Hospitality Expo

Govt policy, interference

There were smiles all around theParkside Ballroom as CMAA FederalPresident Bill Clegg, ACCM announcedthe 2011 CMAA Hall of Fame inducteesand the winner of the prestigious PeterCameron Award during the CMAA expoCocktail Party.

More than 400 guests packed theSydney Convention and ExhibitionCentre at Darling Harbour receptionroom for the much anticipated awards.Russell Corporate Advisory ManagingDirector Greg Russell had changedinto something more comfortable forthe day’s-end Cocktail Party andadmitted he was “slightly under-dressed” to be standing in front of hisClub Industry colleagues in acceptingthe 2011 Industry Associate honour.“As you can see, I was not expectingthis honour, but I am deeplyappreciative of the CMAA’s work andsupport of people like myself whowork alongside club managers everyday,” Greg said later.Andrew Hely, IGT’s Managing Directorwas unable to accept his AssociationAssociate award on the evening whenhe was called away during thefestivities to a family commitment.Andrew returned to the Expo thefollowing day where Bill conducted animpromptu presentation ceremony. Armidale City Bowling Club CEO andCMAA Mid State Zone President PhilWheaton thanked the many peoplewho had supported him in his careeras he accepted the Hall of Fame ClubManager honour.

Griffith Ex-Services Club CEO andCMAA Riverina Murray Zone presidentGus Lico said he was surprised andgreatly honoured in being namedwinner of the 2011 Peter CameronAward.

18 2011 AGM, CMAA Conference & Hospitality Expo

CMAA shines spotlight on Hall of Fame inductees

➢ 2011 Association Associate: ANDREW HELY – IGT ➢ 2011 Industry Associate: GREG RUSSEL – Russell Corporate Advisory ➢ 2011 Club Manager: PHIL WHEATON – Armidale City Bowling Club ➢ 2011 Peter Cameron Award: GUS LICO – Griffith E-Servicemen’s Club

Greg Russell with Bill Clegg. Phil Wheaton with Bill Clegg.

Gus Lico with Bill Clegg.

Andrew Hely with Bill Clegg.

Aristocrat extended its ConferenceSponsor relationship with the CMMA atthe 2011 Conference and HospitalityExpo at Darling Harbour last month.Trevor Croker, Aristocrat’s ManagingDirector, Australia and New Zealand,addressed more than 350 AssociationMembers following the Annual GeneralMeeting, acknowledging NSW Gamingand Racing Minister Kevin GreeneMinister, CMAA Federal President BillClegg and his Executive members. MrCroker confirmed Aristocrat’s supportof evidence-based gaming reform inlight of the Federal Government’sdetermination to introducecompulsory pre-commitmenttechnology to gaming machines aroundAustralia. “It is a pleasure to welcomedelegates to the CMAA AGM, AnnualConference and Trade Expo,” MrCrocker said. “This is the fourth yearof our sponsorship and we are proudof our long-running association withthe Club Industry and the CMAA. Itrust all delegates will find the nextfew days fruitful for your business andI look forward to meeting as many ofyou as possible over the coming days.”

192011 CMAA AGM, Conference & Hospitality Expo

Aristocrat extends Conference sponsorship CMAA Conference Sponsor Aristocrat’sManaging Director, Australia and New Zealand TREVOR CROKER.

CMAA Federal President BILL CLEGG,ACCM delivered his President’sReport to the AGM on February 28 …On behalf of the CMAA FederalExecutive, it gives me pleasure toreport to you on the activities of theAssociation during 2010. The primaryrole of the Executive is to directpolicy and maintain the strategicdirection of the Association. Clearly,this year was critical to the short-term and long-term direction, andbeing the start of a new term for theExecutive and Federal Council, therewas a need for the controlling bodyto reaffirm and realign the strategiesin place. Two key areas needed to beaddressed. First, policy direction -particularly in Victoria andQueensland where members hadrequested more direct input throughthe CMAA to government and withIndustrial Relations.With the introduction of anotherIndustrial Relations regime, thedemands on the IR capability becamean issue. Litigation and costs areanother major issue and I havealready reported on the impacttheses costs can have on theAssociation. Rightly, the protection ofmembers is paramount to our corevalues. However, it can be easilyassessed that the financial resourcescan be quickly strained by a numberor continuing cases that occurredover the past 18 months. Our IRservices and capability werereviewed, resulting in FederalSecretary Allan Peter taking on anexpanded role, which will includeinteraction with the expansion of ourservices into Queensland and, morerecently, Victoria.Though a relationship with AcademyTraining, the CMAA’s services andmembership benefits will be morewidely exposed to club managersacross Queensland. Significantly,issues that impact on members andthe industry will be referred foraction to the Executive through theFederal Secretary. It is anticipatedthat through the assistance of otherCMAA supporters, this initiative willhave a far-reaching impact onmanagers in Queensland and acrossVictoria. Support to members,

particularly when they need theirAssociation’s support will not becompromised and the traditionalservices to ensure fairness in theworkplace will always be maintained.The relocation of the Administrationand Career Development Centre toSydney Olympic Park is complete. Therelocation was more than effectivelymanaged by CMAA Executive OfficerTerry Condon and his staff. I thankthem for that additional burden. Thecosts of this relocation and facilitiesupgrade had a significant impact onthe financial result for the yearthrough actual costs and theinterruption to training facilities. Thiscentre was selected to facilitate theCMAA’s next decade and complimentthe direction of education and use ofE-learning, finally eliminating theissues of distance for themembership. Located at the centreof not only world-class facilities thevenue is recognised as an iconiclocation world-wide.The vision of refocusing ourinternational efforts can only becomplimented through our positioningat Olympic Park and 2011 will seethat vision come to fruition with thefocus of our educational bursariesmoving to Asia. The largest number ofbursary recipients will attend the

2011 Asian Club Managers Conferencein Hong Kong. The HospitalityManagement Development Australiabrand has now been formalised and itis particularly pleasing to announcethat the Association has come toagreement with Gaming TechnologiesAssociation to provide the educationcomponent of the AustralasianGaming Expo (AGE 2011) in August.This program will cover alljurisdictions as well as the Pacific rimand cover the whole of thehospitality sector, including casinosand hotels.Clearly the progress with the CareerDevelopment Centre and professionaldevelopment opportunities could notbe achieved without the support ofour Career Centre sponsors andsupporters. Being such a pivotalsource of revenue for the CareerDevelopment Centre, the Executive isin the process of reviewing anddeveloping a specific marketing planfor this area. It is this support thatthe Executive intends to protect fromthose that see value in the CMAAbrand and take advantage withoutcontributing to developmentopportunities for members.The most challenging immediate taskfor the Executive is to recruit areplacement Executive Officer toreplace Terry – an unenviable task.This process has started and it’santicipated that the replacement willbe in place prior to the CMAA’s MidYear Executive LeadershipConference.This will be the last opportunity, atthis forum, to acknowledge thecontribution that Terry has made notonly in his term as Executive Officerbut the various positions he has heldsince 1996. Terry has been the trueleader of this Association for a longtime and has directly influenced whatthis Association is about today.On behalf of the Executive andFederal Council I extend to TerryCondon, Ralph Kober and their teamthe appreciation of all members fortheir attention to the needs of themembership during the year and theprofessional manner in which youhave approached the manychallenges.

20 2011 CMAA AGM, Conference & Hospitality Expo

Association concentrates resourceson expanded format for Qld, Victoria

It gives me great pleasure to presentyou with this report on the activitiesof the CMDA over the past 12 monthsand what we have planned for theupcoming period. 2010 was achallenging year for all clubs andmanagers recovering from a difficultand uncertain financial environment. Over the past 12 months, the CMDAhas worked to provide members withas many professional developmentopportunities and access to qualitytraining as it could muster.More than 2,000 students weretrained by the CMDA, either at theCareer Development Centre in Auburnand more recently at the CMAA’s newfacilities at Sydney Olympic Park, andoff-site in the many zone locationsaround the states.The CMDA wants to continue to workwith club managers and theirrespective clubs to ensure thattraining is not going to fall off theside of the desk. Never before hastraining been more important interms of creating a competitive edge. New courses developed by the CMDAover the past year are examples ofthe CMDA helping to meet this need. ➢ The Effective Operational Club

Manager course builds on the

highly successful Duty ManagerProgram and underpinning the ClubSecretary Manager course. Thisprogram targets Operationsmanagers and Senior AssistantManagers.

➢ The only club-specific ClubSecretary Manager course,targeting aspiring and existingCEOs and Secretary Managers, sawmore than 250 senior managersattending in programs presentedfrom Mildura to Armidale andBatemans Bay to Coffs Harbour.

➢ The Corporate GovernanceProgram was developed with ourpartner Southern Cross Universityto assist CEOs and their Boards ingovernance and best practice.More than 40 clubs have attendedthis program with a number goingon to engage the CMAA andSouthern Cross University in aconsultancy role developing clubstrategy and board charters.

➢ A range of two-day Food &Beverage Management Summitsthat attracted managers fromDarwin to Phillip Island andbeyond.

➢ The CMDA has developed a numberof Management Units online in a

blended approach to E-Learning.These include MarketingStrategies, Workplace Relations,Staff Appraisal, FinancialFundamentals and Recruitment andSelection.

➢ The partnership with Foster’s inthe Train My Venue suite of onlinecourses means that line staff canaccess affordable and timelyeducation in cellar operations,wine and beer knowledge.

CMAA Conferences in 2011 also willbe a challenge for the CMDA. Apartfrom this Conference at DarlingHarbour, the Mid Year ExecutiveLeadership Conference at JupitersGold Coast - July 6 to 8 - will be anexciting and beneficial experience formembers and their directors. Theeducation component of the three-day conference is rigorous and worthyof Club Industry executives attending.I encourage you to support theindustry’s only manager-specificConference event.I thank the Board of ManagementStudies team, CMDA staff and ourmembers in supporting theAssociation in its mission in up-skillingand educating more professional clubmanagers.

212011 CMAA Conference and Hospitality Expo

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Contact: Garry DayPh: (02) 9744 6922Fax: (02) 9744 6747

PO BOX 284ASHFIELD, NSW 2131

CMAA Board of Management Studies Chairman David Hiscox took over the reins from CMAAFederal Vice president David O’Neil during 2010. During the CMAA Annual General Meeting atDarling Harbour on March 1, David Hiscox, the Illawarra Shoalhaven Zone president and CMAADivision F Federal Councillor, presented the CMDA Annual Report.

CMDA, BMS look to education advances

The CMAA acknowledged the careersof 44 Association members who haveclocked up more than 1,000 years ofservice to the Club Industry inAustralia. At the conclusion of theCMAA Annual General Meeting atDarling Harbour on February 28,CMAA Executive Officer Terry Condon,

CCM, read the honour roll of clubmanagers who had reach 30-year and21-year CMAA membership servicemilestones during 2010. In front ofmore than 300 colleagues, FederalPresident Bill Clegg, ACCM, presenteda service pin to recognise theachievement of each member.

22 2011 CMAA AGM Conference & Hospitality Expo

Stalwarts clock 1,000 years of CMAA

30-Year Members➢ John Ballesty, CCM - Bulldogs Leagues Club➢ Ronald Coombes - The Westport Club ➢ Rod Desborough - St Marys Rugby league Club➢ Geoffrey Knight - South Sydney juniors Leagues Club➢ Richard Martin - Blacktown Workers Club➢ Michael Mullarvey, CCM - Mulwala & District Services Club➢ Geoffrey Provest, CCM ➢ Peter Saez, ACCM - The Epping Club➢ Jim Wallace CCM – Junee Ex-Services Memorial Club

CMAA 21-Year Members➢ Carole Andrew - Mount Pritchard District Community Club ➢ Gabriel Basista - Hexham Bowling Club ➢ Glenn Buckley, ACCM - Woolgoolga Returned Services Club ➢ Guy Chapman, ACCM - Orange Ex-Services Club➢ William Coulter - Ballina RSL Club➢ Michael Creighton, JP - Richmond Golf Club➢ Julie Cullen, ACCM - Penrith Bowling & Recreation Club➢ Bruce Duck - Commercial Club Albury➢ Jeffrey Duck, ACCM - Commercial Club Albury➢ Rodney Firth - West Dubbo Bowling Club➢ David Haggett - Southern Golf Club➢ Michael Hawkins➢ Janette Hyde - Port Macquarie Panthers➢ Elizabeth Karam - Murwillumbah Services Memorial Club➢ Rod Laing - West Tamworth League Club➢ Michael Lavorato - Campbelltown Catholic Club➢ Joseph Lico - Gundagai District Services Club➢ Christopher Matterson - Shoalhaven Ex-Servicemen‘s Club➢ Lerrel McDonald, ACCM - Merimbula-Imlay Bowling Club➢ Anthony Moffatt, ACCM - Pine Rivers Memorial Bowls Club➢ Barry Murray - Wingham Services Club➢ Edward O'Neill - Watsonia RSL Club➢ Nathan Paterson - South Sydney Juniors Leagues Club➢ Neil Purcell - Beresfield Bowling Club➢ Deborah Regan - Seven Hills Toongabbie RSL Club➢ Gregory Ryan - Barooga Sports Club➢ Darren Schipp, ACCM➢ Eileen Smyth - West Tamworth League Club➢ Ronald Stockdale - Portarlington Golf Club➢ Peter Thorncroft - St Georges Basin Country Club➢ Ian Todd, ACCM - Kingsgrove RSL Club➢ Philip Wagner - Twin Towns Services Club➢ William Ward➢ Timothy Waters - Ingleburn RSL Club

“Anyone know where I can find agood lawyer?” It’s rumoured theywere the words coming from theEastern Commercial Lawyers standat the CMAA Hospitality Expo whenthey found out they had won the2011 Expo VIP Bonus Prize. EasterCommercial Lawyers is a CMDACareer Development sponsororganisation and it’s had to believethat partners John Murray and TonyJohnston won‘t be good-naturedlyputting forward a strong case forwhy he should be the one to enjoyfive nights on Hamilton Island. Aspart of the 2011 event at theSydney Convention and ExhibitionCentre at Darling Harbour, the

Legal battle brewing

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232011 CMAA AGM Conference & Hospitality Expo

membership

1 - Glenn Buckley with Bill Clegg

2 - Rod Laing

3 - Ron Stockdale4 - Guy Chapman5 - Ian Todd

6 - Geoff Knight7 - Neil Purcell8 - Peter Saez

CMAA joined with Robert OatleyVineyards and CCM Travel, a CMAANational Bursary Program sponsor, tooffer the Exhibitor VIP BonusPackage.➢ Five nights for two people on

Hamilton Island➢ staying at the Reef View Resort➢ return airfares (Sydney-Hamilton

Island) courtesy of CCM Travel➢ airport transfers on Hamilton

Island➢ Dinner for two (1 night) on

Hamilton Island➢ A selection of Robert Oatley winesLike Eastern Commercial Lawyers,Robert Oatley Vineyards was one of

the CMAA 2011 Hospitality ExpoExhibitors and Expo Co-ordinatorJudy Rayne drew the winner at theCMAACocktail Part in the ParksideBallroom.

Robert Oatley Vineyardsexecutive CampbellMcLeod the companyagain was pleased to beinvolved with thesuccess of the 2011Expo. The CMAA this year alsooffered two RegistrationPrizes of an Apple iPad.

Annette Martin from Mounties andAlessandro Dirocco from Emu SportsClub now are plugged into the hi-tech world through their new iPads.

for Expo VIP Bonus Tony Johnston acceptsthe 2011 Hospitality ExpoVIP Bonus Package fromExpo coodinator JudyRayner.

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The CMAA’s 24 National Bursary Program Sponsors providemore than $100,000 in education opportunities toAssociation members around Australia. MC Ralph Kober, the CMAA’s Assistant Executive Officer andEducation Manager, welcomed more than 75 sponsorcompany representatives, bursary recipients and theirguests for the presentation of the bursaries. As Ralph read out the list of bursaries, CMAA FederalPresident Bill Clegg, ACCM, welcomed and thanked bursarysponsor company executives who presented certificates tothe 30 bursary recipients.

Peter Clarebrough Memorial Gaming Bursary – Sponsored by IGT1 - Leanne Vogler, ACCM - Gaming Manager, Orange Ex-Services Club2 - Tracey Van Rossum, ACCM - General Manager, Moorebank Sports Club

Asian Club Management Conference & Expo Bursary3 - Angus Rimmer ACCM – Sponsored by Shuffle Master Australasia4 - Stuart Jamieson ACCM – Sponsored by Russell Corporate Advisory5 - Luke Walker ACCM – Sponsored by Rawsuga6 - Troy Sheary – Sponsored by Casella Wines7 - Karen Howe ACCM – Sponsored by ILG8 - Matt O’Hara – Sponsored by HDB Consulting Group9 - Seven Ratcliffe ACCM – Sponsored by Thorn Business Services10 - Lisa Pozzato – Sponsored by Innersphere11 - Nadeem Ali – Sponsored by Club Partners12 - Garry Weston ACCM – Sponsored by Secom Technology13 - Jason Smit – Sponsored by Robert Oatley Vineyards14 - Christine Haynes ACCM – Sponsored by CMAA

15 - Michael Clare ACCM – Sponsored by Global Coffee Solutions16 - Kerri Ralph – Sponsored by Dollars at Work17 - Brett Bolton – Sponsored by LPK18 - Daniel Abela – Sponsored by Creating Synergy19 - Julie Cullen ACCM – Sponsored by CCM Travel20 - Kerrie Wadwell – Sponsored by Tecsound

Melbourne Restaurant Study Tour Bursary – Sponsored by Profitable Hospitality21 - Catherine Handcock - Secretary Manager, Toronto Diggers22 - John Wiley, ACCM -General Manager, Combined Services RSL Club

Bachelor of Business in Club and Gaming ManagementBursary – Sponsored by Barringtons23 - Bikram Sharma, ACCM - Operations Manager, Woonona Bulli RSL Club24 - Wayne McFayden, ACCM - Operations Manager, Kingsgrove RSL Club

CMAA Visionary Leadership Program Bursary – Sponsoredby Scott & Broad25 - Sharon Brawn, ACCM - General Manager, Rosehill Bowling & Recreation Club26 - Glen Fraser, ACCM - General Manager, Auburn Tennis & Recreation Club

CMAA Mid Year Executive Leadership Conference Bursary– Sponsored by Enterprise Development Network27 - Narelle Bailey, ACCM – CEO, Stockton Bowling Club28 - Elissa Graham - Trainee Manager, Orange Ex-Services Club

Professional Development Education Bursary – Sponsoredby CMAA Executive29 - Mark Kuczera - Operations & Beverage Manager, City of Sydney RSL & Community Club30 - Gordon Laffan - Bar Manager, Stockton Bowling Club

24 2011 CMAA AGM, Conference & Hospitality Expo

CMAA 2011 Bursaries

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26 2011 CMAA Awards Cocktail Party

272011 CMAA Awards Cocktail Party

Thirty-two CMDA Career Development Sponsor andCMAA National Bursary Sponsor companies tookstands at the 2011 Hospitality Expo.

28 2011 CMAA Sponsors at the Expo

292011 CMAA Sponsors at the Expo

30 2011 CMAA Sponsors at the Expo

312011 CMAA Sponsors at the Expo

32

CMDA Training Calendar: March - May 2011www.cmaa.asn.au

www.cmaa.asn.au

STEP UP to 2011 with Australia’s PremierClub & Hospitality Industry Training ProviderThe CMDA can help you with your career aspirations inmany ways. Utilising experienced club and hospitalityindustry management trainers, the CMDA continues tomeet the needs of club and hospitality professionals.Whether it be through undertaking courses within thenationally accredited Advanced Diploma of HospitalityManagement qualification, working towards the covetedand prestigious Active Certified Club Manager Award(ACCM), participating in two annual club managementconferences, a vast array of seminars, summits and morethe CMDA can help you on the path to fulfilling your goals.You don’t have to be a CMAA member to participate in anyof the Association’s educational activities.

CMDA Affiliate MembershipIf you are not eligible to join as a full member of theAssociation you still can have a relationship with theCMDA as a CMDA Affiliate member. This entitles you todiscount training and professional development fees andaccess to the many educational services the CMDA offers.Contact Brad Jones (02) 9746 4199 for more information.

CMDA Can Help YouWith everything you need at your fingertips -www.cmaa.asn.au - the CMDA can deliver it’s courses inyour venue to your staff for a set price,cater for individual student requirementsand do it all at what is still the mostaffordable price in the training market.Here’s a list of some of what the CMDAoffers …➢ The Club Secretary Manager Course ➢ Duty Management Development

Program ➢ F&B Management Summits ➢ Event & Function Management

Summits ➢ Legal Studies ➢ Manage Workplace Relations➢ Lead and Manage People ➢ Deal with Conflict ➢ Supervisor Bootcamp ➢ Train the Trainer ➢ Financial Management ➢ Corporate Governance ➢ Gaming Analysis ➢ Gaming ManagementYou can book on to any of the CMDA’s courses by visitingwww.cmaa.asn.au. Contact the CMDA directly on 02 -9746 4199 - to talk with experienced course and careeradvisors.

ACCM ApplicantsIf you have expressed your interest in attaining the ACCMAward in recent years and need to reconnect with theCMDA to determine your status and progress in achieving

this goal, you can now contact Ralph at the CMDA todiscuss your needs. Narell Harrison has left CMAA andRalph looks forward to helping aspirants achieving formalrecognition for their professional development. You cancontact Ralph - ralph@cmaa.asn.au - in the first instance.

Clubs+: Eat, Drink & Entertain Wedding & Events Management SummitMay 17 & 18 at Bankstown Sports Club2011 is the year for big breakthroughs with club revenueand reputation - particularly with weddings, functions andevents. These are an often-neglected “cash cow” and agreat way to use every metre of your space, seven days aweek. On May 17 and 18, our inaugural Clubs+: Wedding& Events Management Summit will be held at BankstownSports Club. This event follows on from our popular 2010Events Management Summit which attracted more than120 attendees – many of whom requested this specialevent. After two days of innovative, motivational andproven content, delivered by some of the most successfulplayers in the world of weddings and events, you will beprimed to seize opportunities and motivated to launchplans that have been waiting in the wings. This will be agreat opportunity to hear from some of the best in thebusiness. Register now at www.cmaa.asn.au.

CMAA Qld Membership Liaison OfficerThe Federal Executive has announced theappointment of Justin McGurgan in therole of CMAA Queensland Membership andLiaison Officer. Justin is an activemember of the Queensland Club Industryand will assist with career development,membership issues, representation withgovernment and other issues. This is apart-time role and Justin - a CertifiedClub Manager (CCM) - will be workingwith all Queensland club managers andassisting CMAA Division G FederalCouncillor Steve Condren to increaseCMAA membership, represent members tothe State Government and assist Zoneswith meetings, events and professionaldevelopment. “This is a very excitingopportunity and I look forward to hearing

from members regarding their priorities that I can assistwith immediately,” Justin said. A new initiative is a 2011Professional Development Training Calendar, designedspecifically for Queensland club managers. The CMAAAcademy - a collaboration between the CMAA andAcademy Hospitality Australia - already has scheduled aprogram of 10 specific courses to be offered in 2011.There will be 20 course sessions offered in Queenslandduring 2011 and information on the courses, locations,dates and times will be available soon on the CMAAwebsite - www.cmaa.asn.au. Course content, durationand costs have been reduced to match the size and spreadof Queensland clubs. “We look forward to deliveringaffordable, cutting-edge professional development forclub managers and their teams,” Justin added.Queensland members are encouraged to contact Justin:M: 0417 632 311 or E: justin@cmaa.asn.au

33CMDA Report with RALPH KOBER, Assistant Executive Officer

YOUR CAREER - YOUR FUTURE ... invest with the CMAA knowledgebank

JUSTIN McGURGAN

Guy Sebastian, Marcia Hines, JohnWilliamson, Shannon Noll, MelindaSchneider, Troy Cassar-Daley, BrianCadd and Richard Clapton … the list ofnominations for the 2010 AustralianClub Entertainment Awards reads likea “who’s who” of Australia’s world-class performers. It’s that special time on the clubcalendar when the industry gathers toacknowledge the contribution ofperformers and entertainers at theannual ACE Awards.The 2010 Awards were moved fromNovember to March 9 at CanterburyHurlstone Park RSL Club and the CMAAis providing administrative support forthe next three years so the awardscan continue to recognise theachievements of club performersacross Australia.When the CMAA met with the ACECommittee, it was agreed the awardswould change to a calendar year,rather than the previous financial yearformat.The Awards were founded in 1998when it was seen that Club Industryentertainers were not beingrecognised by other awards.The CMAA and ACE Awards Committeebelieve this venture and formatchange will encourage more clubs andtheir management to be involved inthe nomination and voting process.CMAA Executive Officer Terry Condonsaid both groups were grateful for thesupport of the Club Industry and clubsponsors and are working to expandthis group.“The ACE Awards would not havestarted, or had its continued successwithout the support of theentertainers and the entertainmentbusiness organisations, so we hope this

new format and date will have theircontinued support,” Terry added.The full list of nominations for the2010 ACE Awards …COVERS BAND (2 or 3 Person): JustJammin, Dean Oleary Duo/Trio, MikeMathieson Duo, The RobertsonBrothers, Take Two, The WilliamsBrothers.COVERS BAND (4 or more Person):Dig This, Jellybean Jam, Kamis, TheBandits, The Organ Grinders, The ShyGuys.ACCOMPANYING BAND: MichaelBellemore Band, Campsie RSL ClubShowband, Western Front - Mounties,Patchwork - Greg Hooper, Trojans -Petersham RSL Club, Graeme FisherAllstars - Smithfield RSL Club. BEST NEW TALENT: Melanie Askew,Natalie Colvatio, Betty Dargie, ChrisGable, PJ Lane, The Seltic Sirens.TECHNICAL SUPPORT: BankstownSports Club, Blacktown Workers Club,Canterbury-Hurlstone Park RSL Club,Rooty Hill RSL Club, South SydneyJuniors, Twin Towns Services Club.COUNTRY GROUP/BAND: Buckshot,Feral Swing Katz, Bob Howe &Hillbilly Heaven, The McClymonts,The Sunny Cowgirls, The Wolverines.COUNTRY MALE PERFORMER: AdamBrand, Troy Cassar-Daley, TravisCollins, Adam Harvey, WayneHorsburgh, John Williamson.COUNTRY FEMALE PERFORMER:Donna Boyd, Kel-Anne Brandt, BeccyCole, Nicki Gillis, Melina Schneider,Felicity Urquhart.SOLO PIANO/VOCALIST: MichaelBellemore, Ian Blakeney, Brian King,Di Solomon, Franky Valentyn, JohnWatson.SOLO GUITAR/VOCALIST: ChrisConnolly, Fallon, Brian Gillett, DeanO’Leary, Franky Valentyn, ZiggyZapata.VOCAL GROUP: Cate, Cotton,Keays &Morris, Mahogany, Take Two, TheRobertson Brothers, The WilliamsBrothers.CHILDREN’S SHOW: Dorothy TheDinasour, Hi-5, Marty Morton & Emu,Mon Tanner Magic - Brendan MonTanner, New MacDonald’s Farm,Franky Valentyn.SIGHT ACT: Rick Allison, Darren Carr,Phil Cass, Jonas Jost, Brendan Mon

Tanner, Murray Raine Puppets.VERSATILE VARIETY ACT: Aubrey &Martin, Darren Carr, Danny Elliott,Joey Fimmano, Amber Jade, LizTaylor.COMEDY ACT: Dave Burke, DarrenCarr, Il Dago, Kenny Graham, PaulMartell, Keith Scott.VARIETY PRODUCTION SHOW: BackTo The Tivoli, Carlotta’s PriscillaShow, Eurolatino - Lisa Lombardo &Paul Cincotta, Hot Opera - StephenFisher-King, Italian Delight - JoeyFimmano, Magic To The Max -Brendan Mon Tanner.SHOWBAND: Jellybean Jam, Kamis,Salsa Kingz, Frogs On Toast, The ShyGuys, The Zips .TRIBUTE SHOW: Abbalanche - AbbaShow, Strickly Bassey - Jenifer Green,Everlys & Idols - The WilliamsBrothers, Forever Diamond - PeterByrne, The Australian Tom JonesExperience - Jacques Renay, Tour DeForce - Elton & Billy.ORIGINAL MUSIC GROUP: Dragon,Mental As Anything, The Angels, TheRadiators, Thirsty Merc, ScreamingJets.ORIGINAL MUSIC PERFORMER: DarylBraithwaite, Brian Cadd, RichardClapton, Marcia Hines, Shannon Noll,Guy Sebastian.FEMALE VOCAL PERFORMER: BelindaAdams, Karen Beckett, Lisa Crouch,Jenifer Green, Marcia Hines, BelindaMarks.MALE VOCAL PERFORMER: TomBurlinson, David Campbell, StephenFisher-King, Tony Pantano, AdamScicluna, Darren Williams.MOST OUTSTANDING CLUBPERFORMER/S OF THE YEAR: TomBurlinson, Peter Byrne, DavidCampbell, Darren Carr, AdamScicluna, The Williams Brothers.

34 2010 ACE Awards

Australia’s biggest stars in ACE nominationsGUY SEBASTIAN

PETER BYRNE

If hadn’t been for a bloke namedWally Grout, Lew Cooper might neverhave spent the balance of his life as aclub executive.Many respected cricket commentatorsbelieve Grout was the best Australianwicketkeeper ever to pull on a pair ofgloves. He played 51 Test matchesbetween 1957 and 1965.When Grout was away on Test duties,CMAA Life Member and Hall of FameManager Lew Cooper stepped in tokeep wicket for his belovedQueensland in the Sheffield Shield. Had Grout not been around, LewCooper might well have played inthose Tests and not helped make theClub Industry bigger and better inQueensland.Still lively at 73 and General Managerat Beenleigh Bowls and RecreationClub, Lew has been honoured with anOrder of Australia Medal for his“Services to Cricket and Support ofthe Community in Queensland”.Lew’s honour was announced onJanuary 26, Australia Day. “I feel privileged and humbled to jointhe others who have been recognisedwith the award,” the always humbleLew said of his award. “It’s not somuch about myself. The awardrecognises the hard work by thepeople around me.”Awarded CMAA Life Membership in1996 for his commitment tosupporting Queensland members inhis many roles as the Brisbane ZoneSecretary for more than 20 years,then its President, Lew also was aCMAA Federal Councillor from 1979 to1997.CMAA Executive Officer Terry Condonsaid the Association was proud ofLew’s achievements in the ClubIndustry and with communities andsport in Queensland.“He’s a passionate Queenslander andwas a remarkably good sportsman inhis day - not just on the cricketfield,” Terry said. “Lew has alwaysfound a way to contribute to andenhance the places where he hasworked and played. His work for theCMAA and our members inQueensland was appropriatelyrecognised through his LifeMembership. This Order of Australia isfitting acknowledgement of Lew’scontribution to many aspects of life

and community in Queensland. TheCMAA proudly congratulates a truegentleman and champion of ourindustry.”Lew has been President of theWanderers (Q) Cricket Club since1998, having been its Secretary for 11years. The Wanderers play mid-weekcricket matches against GPS andother secondary schools, conductcricket coaching for students andorganise a cricket and coaching tourof rural Queensland each year.Former international and statecricketers participate in these annualtours to play and coach cricket in thesix country centres visited.Lew has been the Chairman of theQueensland Branch of the Lord’sTaverners since 1997. The Tavernersfocus on providing financial supportto young cricketers and, moresignificantly, to disadvantaged anddisabled youth in Queensland.As a former Captain of the

Queensland Cricketers Club’s Over40s team, Lew organises and managesthis team that participates in 20matches each year, playing againstteams from south-east Queenslandand northern NSW.Appointed joint-Secretary of theQueensland Cricket Association andthe Brisbane Cricket Ground Trustfrom 1969 to 1971, Lew also took onthe Queensland Cricketers ClubSecretary-Manager role from 1969 to1980. He also served a second term inthat role from 1989 to 1996.A former primary school teacherduring the 1960s, Lew was Presidentof the Queensland State PrimarySchools Cricket Association from 1963to 1969.He played 34 matches for theQueensland Sheffield Shield side from1959 to 1968 and was a stalwartplayer and administrator with theUniversity of Queensland Cricket Clubfrom 1955 to 1980.

35CMAA Manager Profile

Lew Cooper, OAM, takes another great catch

Lew Cooper’s club management record …Present Secretary-Manager at Beenleigh Bowls and Recreation Club1998 - 2000 Secretary-Manager at Gympie RSL Club1989 - 1996 Secretary-Manager at Queensland Cricketers Club1987 - 1989 Secretary-Manager at Brothers Rugby Union Club, Albion1984 - 1987 Secretary-Manager at Redcliffe Leagues Club 1983 - 1984 Assistant Manager at Brothers Leagues Club, Grange (now Crushers)1983 Secretary-Manager at Gold Coast Burleigh Golf Club1980 - 1983 Licensee at North Star Hotel at Ipswich and Bonaparts Hotel at Spring Hill1969 - 1980 Secretary/Manager Queensland Cricketers Club

CMAA Life Member Lew Cooper, OAM, with Queensland and Australia wicketkeeper Ian Healy.

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The topic at the top of theClub Industry’s agenda aroundAustralia was at the forefrontof conversation at theIllawarra Shoalhaven ZoneQuarterly Meeting atShellharbour Workers Club onFebruary 18.Host club General ManagerDavid White welcomed theZone Executive team of DavidHiscox, Phil Ryan and DennisSkinner.Work on a $5 million internalrevamp began in lateFebruary at the club and willbe followed by another $5million worth of constructionnext year. The Shelly’s board has also commissioned aconsultancy firm to determine whether club grounds couldbe used to capitalise on the expanding Shellharbour area.Options include a fitness, child-care or medical centre.The existing club building takes up only 10% of the site.

President David Hiscoxwelcomed 30 members to theMeeting and led animpressive and informeddiscussion around the GillardGovernment’s moves towardsmandatory pre-commitmentlegislations and the positiontaken by the recently electedFederal Labor Member forThrosby Stephen Jones.CMAA Assistant ExecutiveOfficer Ralph Koberpresented the Head OfficeReport and spoke extensivelyabout the many educationand professional developmentopportunities available to

members during 2011.Illawarra Shoalhaven Zone will meet at Bomaderry BowlingClub on July 29 and at Dapto Leagues for the AGM onOctober 28 with the traditional Christmas Luncheon atCollegians Balgownie on December 2.

38 In The Zone

Gaming legislation dominates Shelly’s agenda

The Illawarra Shoalhaven Zone Executive (from left)president David Hiscox, Secretary-Treasurer Phil Ryan andEducation Officer Dennis Skinner.

It was a day of milestoneswhen Hunter membersgathered for their first ZoneMeeting for 2011 at KahibahBowling Club on February 23.Zone President Tony Mulroywelcomed more than 40managers for the meeting,barbecue lunch andafternoon of social bowls.In welcoming CMAAExecutive Officer TerryCondon, who travelled to theHunter to deliver the HeadOffice Report, Tonyconfirmed his advice to themembership at the 2010 AGMthat he would stand down asZone President at the 2011AGM at his own club, TheAdamstown Club, on May 25.Tony has served the Zone incommittee roles, includingPresident for the past 15 years, and said his decision wasmotivated by offering younger managers the opportunity toserve the Hunter Zone membership.Following the Financial Report from Treasurer LynetteHarrison, the Secretary’s Report from Paul Cousins andTony’s President’s Report, Terry Condon delivered the HeadOffice Report, focussing on the CMAA’s 2011 AGM,Conference and Hospitality Expo at Darling Harbour. Terrythen turned to the controversial issue of the FederalGovernment’s proposed Gaming Machine Pre-Commitment

legislation. Many of themanagers reported that hadapproached their localFederal members withmixed results. Terryencouraged the members tomaintain their contact withtheir local politicians andupdate board members andclub members of the threatthat pre-commitmenttechnology implies for theindustry, clubs, their staffand their communities. Terry then presented ActiveCertified Club ManagerAwards to Belmont 16ftSailing Club Gaming ManagerPeter Fairbairn and CessnockSupporters Club CEO PaulCousins.With the formalities out ofthe way, members joined

club directors and industry trade representatives for abarbecue luncheon before taking to the Club Kahibah greenfor an afternoon for relaxing and very enjoyable socialbowls. All money raised from the Zone raffle was donatedthe Premier’s Appeal to assist victims of the devastatingfloods that swept across Queensland in January.Hunter Zone’s next event will be the AGM on May 25 at TheAdamstown Club, with a Zone Breakfast Meeting at CardiffPanthers Club on August 31 and the annual ChristmasLuncheon at Cardiff RSL Club on November 30.

Tony Mulroy confirms plan to stand down

CMAA Executive Officer Terry Condon presented Belmont16ft Sailing Club Gaming Manager Peter Fairbairn (left) andCessnock Supporters Club CEO Paul Cousins with their ACCMAwards during the Hunter Zone Meeting last month.

39

40 CMAA Register

ACTLisa Pozzato Canberra Labor ClubP.O. Box 167 BELCONNEN ACT 2616P: (02) 6251 5522 F: (02) 6253 1059

NSWCENTRAL COASTCraig EllisTuggerah Lakes Golf ClubShelley Beach Road SHELLEY BEACH 2261P: (02) 4332 3400 F: (02) 4334 3621

CITY EASTERN SUBURBSGraeme TonksPaddington-Woollahra RSL ClubP.O. Box 176 PADDINGTON NSW 2021P: (02) 9331 1203 F: (02) 9332 3973

FAR NORTH COASTTed HoddinottCasino RSM ClubP.O. Box 267 CASINO NSW 2470P: (02) 6662 1666 F: (02) 6662 5339

FAR SOUTH COASTDarryl BozicevicQueanbeyan Australian Football Club Queenbar Road KARABAR NSW 2620P: (02) 6297 8888

INNER WESTMichelle DenningtonWest Suburbs Leagues ClubP.O. Box 877 ASHFIELD NSW 2131P: (02) 8752 2067 F: (02) 9799 3696

HUNTERBen Hamilton, ACCMCardiff RSL Memorial ClubP.O. Box 61 CARDIFF NSW 2285P: (02) 4945 0766 F: (02) 4956 6627

ILLAWARRA SHOALHAVENDennis SkinnerThe Windang ClubJudbooley Parade WINDANG NSW 2528P: (02) 4296 4044 F: (02) 4296 4920

MANLY NORTHERN SUBURBSCarl Pozzato, ACCMRyde-Eastwood Leagues ClubP.O. Box 163 West Ryde NSW 2114P: (02) 9807 2444 F: (02) 9809 7462

MID NORTH COASTWendy MillsNambucca Heads RSL ClubPO Box 45 NAMBUCCA HEADS NSW 2448P: (02) 6568 6132 F: (02) 6568 7154

MID STATEGeoffrey Holland, ACCMDubbo RSL Memorial Club P.O. Box 736 DUBBO NSW 2830P: (02) 6882 4411 F: (02) 6882 4471

NEPEANJoseph Bayssari, ACCM Seven Hills Toongabbie RSL ClubP.O. Box 67 SEVEN HILLS NSW 2147 P: (02) 9622 2800 F: (02) 9621 8121

NORTH WEST STATEPatrick Crick, ACCMArmidale City Bowling ClubP.O. Box 251 ARMIDALE NSW 2350P: (02) 6772 5666 F: (02) 6772 3811

RIVERINA MURRAYPaul Barnes, ACCMMoama Bowling ClubP.O. Box 19 MOAMA NSW 2731P: (03) 5480 9777 F: (03) 5480 9888

SOUTHERN RIVERINACraig MuirCoomealla Memorial ClubP.O. Box 42 DARETON NSW 2717P: (03) 5027 4505 F: (03) 5027 4350

ST GEORGE CRONULLATracey van Rossum, ACCMMoorebank Sports ClubP.O. Box 30 MOOREBANK NSW 2170P: (02) 9825 3300 F: (02) 9825 3311

THE GREAT LAKESJason StonePort Macquarie PanthersP.O. Box 59 PORT MACQUARIE NSW 2444P: (02) 6580 2300 F: (02) 6580 2301

QUEENSLAND

BRISBANEWendy VarleyLogan Diggers Club42-48 Blackwood Road WOODRIDGE 4114P: (07) 3387 3111 F: (07) 3209 5410

GOLD COASTBryan JonesCoolangatta Surf Lifesaving Supporters ClubP.O. Box 826 COOLANGATTA QLD 4225P: (07) 5536 4648 F: (07) 5536 1322

IPSWICH DARLING DOWNSPaul PhillipsGoondiwindi RSL Club23 Albert Street GOONDIWINDI QLD 4390P: (07) 4671 1269 F: (07) 4671 3330

SUNSHINE COASTKym Nunan-Squier, ACCMMaroochydore RSL ClubMemorial Avenue MAROOCHYDORE 4558P: (07) 5443 2211 F: (07) 5443 8105

BUNDABERGMichael HughesRSL (Qld Branch) Maryborough Club165 Lennox Street MARYBOROUGH 4650P: (07) 4122 2321 F: (07) 4121 2571

ROCKHAMPTON GLADSTONEWill Schroeder, ACCMYaralla Sports ClubP.O. Box 8008 SOUTH GLADSTONE 4680P: (07) 4972 2244 F: (07) 4972 6355

VICTORIAJim Smith, ACCMThe Hawthorn Club627 Glenferrie Road Hawthorn 3122 P: (03) 9818 1331 F: (03) 9815 1080

CMAA ZONE EDUCATION OFFICERSCMDA BOARD OFMANAGEMENT STUDIESCHAIRMANDavid Hiscox, ACCMDapto Leagues ClubP: (02) 4261 1333F: (02) 4261 8853E: david@daptoleagues.com.au

MEMBERSTony Lycakis, ACCMSt George Rowing ClubP: (02) 9567 1489F: (02) 9567 4857E: tonyl@stgeorgerowing.com.au

Michelle DenningtonWests Ashfield Leagues ClubP: (02) 8752 2067F: (02) 9799 3696E:michelle.dennington@westsashfield.com.au

Cameron Provost, ACCMOrange Ex-Services ClubP: (02) 6362 2666F: (02) 6361 3916E: cameron.provost@oesc.com.au

Tracey Van Rossum, ACCMMoorebank Sports ClubP: (02) 9825 3300F: (02) 9825 3311E: tracey@moorebanksports.com.au

Carl Pozzato, ACCMRyde-Eastwood Leagues ClubP: (02)9807 2444F: (02)9809 7462E: carl.pozzato@releagues.com

NSW Public HolidaysThe NSW Government has gazettedEaster Sunday as a public holiday for2011. Ordinary public holiday provisions willapply on that day. This means that employees who workon Easter Sunday have the right toreasonably refuse to work on that day. If they attend work, those employeeswill be entitled to public holidayremuneration in accordance with theRegistered and Licensed Clubs Award2010, or any relevant enterpriseagreement. This means …➢ Tuesday, April 26, is a substituted

public holiday for Easter Monday. ➢ Monday, December 26, is a

transferred public holiday forChristmas Day.

Central Coast members hada 7am start for theirpopular Zone BreakfastMeeting Gosford RSL Club onFebruary 16. Zone PresidentBoris Beleuski welcomed themembers and asked them tokeep their own boards andmembers informed aboutthe threat that the FederalGovernment’s proposedMandatory Pre-Commitmentlegislation for gamingmachines poses to the ClubIndustry, their clubs and thejobs of people on thoseclubs.CMAA Executive OfficerTerry Condon made the trip up the F3 from Sydney todeliver the Head Officer Report and advised members tocheck the Federal Government website for thesubmissions to the Joint Select Committee on GamblingReform and its inquiry into the gaming pre-commitmentsscheme.Terry said there was more than 100 submissions.He suggested that members access the commonsensesubmission from gaming psychology expert ProfessorAlexander Blaszczynski and Sally Gainsbury from theUniversity of Sydney.Alex Blaszczynski is a Professor of Clinical Psychology andAustralia’s foremost authority on pathological and problemgambling. During his appearance before the Senate Select

Committee in Sydney onFebruary 4, ProfessorBlaszczynski argued thatthere was no evidence tosupport any type of pre-commitment systembecause pathologicalgamblers would seek tosubvert any system, eitherthrough setting extremelyhigh limits, card swappingor moving to internetgaming.Terry urged clubs to supportClubs Australia Presidentand ClubsNSW ChairmanPeter Newell for hisNational Press Club

luncheon speech in Canberra on March 23.Following the Meeting, club directors and industry traderepresentatives joined the Zone members for breakfastbefore CMDA hospitality consultant Ken Burgin, theManaging Director of Profitable Hospitality, provided andinteresting and informative presentation, “MaximisingFood and Beverage Profitability”, including manysignificant tips on how to manage a profitable food outlet.Central Coast Zone’s next event will be another BreakfastMeeting at Shelly Beach Golf Club on May 11. The annualtwo-day Conference, including the Zone AGM, is scheduledfor the Kooindah Waters Resort at Wyong on September21-22. The Christmas Meeting and Luncheon will be atEttalong memorial Bowling Club on December 2.

41In The Zone

Coast early birds hear gaming expert

CMAA 2011 National Bursary Program SponsorsSupport the companies that support your Association

42 CMAA Diary - 2011 Zone Meetings & Industry Functions

Day Date Meeting Venue ZoneMARCH

Tuesday 01/03/2011 09:00 Darling Harbour CMAA Annual Conference & Trade ExpoTuesday 07-08/03/2011 09:00 Armidale Club North West State Zone Dinner & Meeting Tues-Wed 08-09/04/2011 09:00 CMAA – Sydney Olympic Park Corporate Governance Cohort 1 – Day 1 & Day 2Wednesday 09/03/2011 19:00 Canterbury Hurlstone Park RSL Club 2010 Australian Club Entertainment (ACE) AwardsWednesday 16/03/2011 11:00 Kingscliff TAFE Far North Coast Zone AGM & Bursary LuncheonThursday 17/03/2011 11:00 Liverpool Catholic Club Nepean Zone AGMTuesday 22/03/2011 09:30 TBA St George Cronulla Zone Meeting Wednesday 23/03/2011 10:00 Redcliffe Leagues Club Brisbane Zone AGM, Workshop & LuncheonTuesday 29/03/2011 11:00 Paddington RSL Club City & Eastern Suburbs Zone Meeting & LuncheonThursday 31/03/2011 08:00 Sydney Olympic Park CMAA Federal Executive Meeting

APRILMonday 04/04/2011 07:00 Concord Golf Club Inner West Zone Golf DayTues-Wed 05-06/04/2011 09:00 CMAA – Sydney Olympic Park Corporate Governance Cohort 1 – Day 3 & Day 4Friday 08/04/2011 07:00 TBA Manly Northern Suburbs Zone Golf DayTues - Thurs 12-14/04/2011 Marriott, Surfers Paradise Leagues Club Assn Gaming ConferenceWednesday 13/04/2011 10:00 Port Macquarie Panthers Club Great Lakes Zone Meeting & LuncheonThursday 14/04/2011 11:00 Belconnen Soccer Club Hawker ACT Zone Meeting & LuncheonEASTER 22–25/04/2011 EASTER EASTERMonday 25/04/2011 ANZAC DAY ANZAC DAY

MAYTuesday 03/05/2011 10:30 Woolgoolga RSL Golf Club Mid North Coast Zone Golf DayThursday 05/05/2011 08:00 Sydney Olympic Park CMAA Federal Executive MeetingSat - Sat 07-14/05/2011 Hong Kong & Macau Club Managers’ Conference Tour – SingaporeSun - Tues 08-10/05/2011 Hong Kong Asian Club Management Conference & ExpoMon-Tues 09-10/05/2011 Twin Towns Services Club RSL & Services Clubs Association Annual ConferenceTues - Wed 10-11/05/2011 09:00 Cooma Ex-Servicemen’s Club Far South Coast Zone Dinner & MeetingWednesday 11/05/2011 08:00 Shelly Beach Golf Club Central Coast Zone Breakfast MeetingTuesday 17/05/2011 11:00 Caloundra RSL Club Sunshine Coast Zone Meeting & LuncheonFriday 20/05/2011 11:00 Mulgrave Country Club Victoria Zone AGM & LuncheonSat-Tues 21-24/05/2011 McCormick Place, Chicago National Restaurant Association ShowWednesday 25/05/2011 11:00 The Adamstown Club Hunter Zone AGM & LuncheonWednesday 25/05/2011 11:30 Broncos Leagues Club Brisbane Zone Meeting & LuncheonThursday 26/05/2011 08:00 Sydney Olympic Park CMAA Federal Executive MeetingFriday 27/05/2011 19:00 Sydney Convention & Exhibition Centre ClubsNSW Awards of Excellence

JUNETuesday 07/06/2011 11:00 TBA St George Cronulla Zone Meeting & LuncheonTues-Thurs 07-09/06/2011 The Venetian Resort, Macau G2E Asia - www.asiangamingexpo.com Wednesday 08/06/2011 11:00 Casino RSM Club Far North Coast Zone Meeting & LuncheonMonday 13/06/2011 QUEEN’S BIRTHDAY HOLIDAY QUEEN’S BIRTHDAY HOLIDAYTuesday 14/06/2011 10:00 Macksville Ex-Services Club Mid North Coast Zone Meeting & LuncheonWednesday 15/06/2011 17:00 Dubbo RSL Club Mid State Zone Meeting & DinnerTuesday TBA/06/2011 10:00 TBA Inner West Zone Meeting & LuncheonThursday 16/06/2011 11:00 St Johns Park Bowling Club Nepean Zone Quarterly Meeting & LuncheonTuesday 21/06/2011 11:00 Nerang RSL Club Gold Coast Zone Meeting, Workshop & LuncheonTuesday 21/06/2011 11:00 TBA City & East Zone Meeting & Luncheon

No Meetings - June 27 to July 17 JULY

Wednesday 06/07/2011 14:00 Conrad Jupiters, Gold Coast CMAA Fed Executive / Fed Council MeetingThursday 07/07/2011 16:00 Conrad Jupiters, Gold Coast CMAA Members General MeetingWed-Friday 06-08/07/2011 09:00 Conrad Jupiters, Gold Coast CMAA Mid-Year Conference Saturday 09/07/2011 11:00 Gold Coast Turf Club Gold Coast-Brisbane Zone Charity Race DaySun - Mon 17-18/07/2011 09:30 Club Barham Riverina Murray Zone Dinner & MeetingThursday 21/07/2011 11:00 TBA Manly Northern Suburbs Zone Meeting & LuncheonFriday 29/07/2011 11:00 Bomaderry Bowling Club Illawarra Shoalhaven Zone Meeting & LuncheonThursday 28/07/2011 08:00 Sydney Olympic Park CMAA Federal Executive Meeting

AUGUSTMonday 01/08/2011 07:30 The Grange Golf Club Illawarra Zone Charity Golf DayTues - Wed 02-03/08/2011 09:00 Merimbula RSL Club Far South Coast Zone Dinner & AGMTues - Wed 09-10/08/2011 09:30 Lightning Ridge Bowling Club North West State Zone Dinner & MeetingTuesday 09/08/2011 11:00 Maroochy RSL Club Sunshine Coast Zone Meeting & LuncheonTuesday 09/08/2011 07:30 Fox Hills Golf Club Nepean Zone Charity Golf Day Wednesday 10/08/2011 10:00 Tuncurry Bowling Club Great Lakes Zone AGM & Luncheon Sunday – Tues 21-23/08/2011 09:30 Darling Harbour, Sydney Australasian Gaming Expo - AGE 2010Thursday 18/08/2011 11:00 Canberra Southern Cross Club Woden ACT Zone Meeting & LuncheonFriday 19/08/2011 10:00 Carlton Brewhouse, Abbotsford Victoria Zone Meeting & Luncheon Thursday 25/08/2011 08:00 Sydney Olympic Park CMAA Federal Executive MeetingWednesday 31/08/2011 07:30 Cardiff Panthers Club Hunter Zone Breakfast Meeting

CMAA stalwart Steve Condren has been re-electedunopposed for another term as President of the GoldCoast Zone. Steve also is the CMAA Division G – Gold CoastZone, Brisbane Zone, Sunshine Coast Zone, Ipswich-DarlingDowns Zone, Central and Northern Queensland Zone –Federaol Councillor.At the Zone AGM, a breakfast meeting at the picturesquePalm Beach Surf Club on February 15, membersunanimously returned Steve and the bulk of the ZoneCommittee for another term.Rob Aldous was returned as Vice President and FionaCossill is Treasurer for another year, while Tracey Evans,from Nerang RSL Club, has moved from the Committee totake over the Secretary position, which was left vacantduring last year.➢ PRESIDENT: Steve Condren -

Southport Surf Life Saving Club➢ VICE PRESIDENT: Rob Aldous - The Surf Club, Kurrawa➢ SECRETARY: Tracey Evans - Nerang RSL Club➢ TREASURER: Fiona Cossill - Beenleigh RSL Club➢ EDUCATION OFFICER: Bryan Jones -

Coolangatta SLS Supporters Club➢ COMMITTEE: Dermot McEnroe - Northcliffe SLS Club;

Sheldon Steeles - Palm Beach SLS Supporters Club;David Avery - Nobby’s Beach SLS Club

In welcoming members to the breakfast AGM, Steve calledon all CMAA member to strongly support the ClubIndustry’s campaign, led by Clubs Australia, to lobby allpoliticians – at local government, state and federal levels– regarding the issues coming from the Federal LaborGovernment’s ambition to introduce mandatory pre-commitment technology on all gaming machines inAustralia.Steve also welcomed Justin McGurgan, who advisedmembers of his new role as the CMAA’s QueenslandMembership Liaison Officer.CMAA Executive Officer Terry Condon delivered the HeadOffice Report and asked Queensland members to make theeffort in supporting the CMAA’s annual Conference andHospitality Expo at Darling Harbour on February 28 andMarch 1.Terry also asked the Queensland clubs and club managersto support the ClubsQld "Adopt a Club" program to support

clubs and managers who felt the power and devastation ofthe floods and Cyclone Yasi.Terry advised members that NSW clubs already hadpledged more than $1 million to the Premier’s QueenslandFlood Appeal.Gold Coast members who attend Zone Meetings qualify forentry for the draw to win one of 10 CMAA Mid YearExecutive Leadership Conference Bursaries sponsored byOdyssey Gaming and drawn at the Nerang RSL Clubmeeting on June 21.Following the Meeting, members participated in two freeEducation Workshops – “New Standards in Club Auditing”presented Ian Barfoot; and Justin McGurgan spoke indetail about the CMAA Education Calendar for 2011, withparticular reference to specialised Queensland programs.Gold Coast Zone’s events for 2011 …➢ Nerang RSL Club Zone Meeting and Workshop on June

21➢ Combined Gold Coast and Brisbane Zones Charity Race

Day at Gold Coast Turf Club on Saturday, July 9➢ Zone Meeting and workshop at Burleigh Bears Club on

September 6➢ Combined Brisbane and Gold Coast Christmas Luncheon

at Club Helensvale on December 2.

1 - Gold Coast Zone President STEVE CONDREN. 2 - Gold Coast Zone Treasurer FIONA COSSILL.

43In The Zone

Steve back at the helm with Gold Coast1 2

The Victorian Government hasannounced changes to liquor licensingregulations that will impact 2011renewal fees for some licences. TheState Revenue Office issued 2011renewal fee invoices in January withpayment due by March 31. Licenseescontinuing to supply liquor after thisdate and who have not paid anyoutstanding fees will be tradingillegally. As part of the changes, the

government has committed to easingthe burden of liquor licensing fees onsmall businesses and community-basedclubs. It has reduced the baserenewal fee in 2011 by approximately50% for the following licencecategories:➢ full club (without gaming machines)➢ restricted club➢ vignerons

➢ restaurant and café ➢ renewable limited ➢ BYO permitsApplication fees for temporary limitedlicences also will be reduced by 50 %for applicants who do not hold apermanent licence. In light of thediscounts announced by the newgovernment, the fee discountsannounced in the previous edition ofThe Grapevine under the heading“Assistance for Clubs” no longerapplies.

Licence fees and discounts in Victoria

Manly Northern SuburbsZone opened its 2011calendar with its AnnualGeneral Meeting atAsquith Leagues Club onFebruary 15. It was oneof the best-attendedZone AGMs for manyyears with around 40members hearingPresident Ray Agostinooutline plans for the yearand encourage allmembers to supportCMAA and CMDAactivities.CMAA Assistant ExecutiveOfficer Ralph Koberattended the AGM topresent the Head OfficeReport and conduct theelection of OfficeBearers for 2011.In his President’s Report, Ray welcomed Ralph and CMAADivision A - Manly Northern Suburbs Zone and City EasternSuburbs Zone - Federal Councillor Mario Machado, who is aZone member.“Our Committee arranged for the Zone’s events this pastyear to be successful financially, enjoyable, educationaland beneficial to trade and members alike,” Ray said.“We are so fortunate to have such great clubs in our Zonerun by professionals. “We presented two very successful days with the Mid-YearMeeting and Sponsor Luncheon, along with the ChristmasMeetings and Luncheon at Collaroy Services Beach Club.Thanks to Paul Crowley and Castle Hill RSL Club, who wereterrific hosts at great clubs. It was almost amazing tohave no rain for our annual Bursary Golf Day at Mona Vale

Golf Club with 90players and manysponsors supporting theevent. Thanks to CarlPozzato for organisingthe event. “Carl Pozzato is also dida great job in his firstyear as Zone EducationOfficer and providedguidance and pathwaysto Head Office fortraining sessions forZone members. “To all of our Zonesponsors andsupporters, includingCareer Developmentcompanies Tooheys,Foster’s, Coca-ColaAmatil and PernodRicard Australia whosupport us at every

function … our success would not be possible without theirgenerosity. “Thanks to CMAA President Bill Clegg, Terry Condon, RalphKober, Peter Sharp and the CMAA staff for their support. Ahearty thank you to our Zone Committee and their clubswho allow them time away to support our members.“Thank you to Shannon Bridger, our out-going Secretarywho has moved out of the Zone and my friend andcolleague Kim Blackburn who is moving on to Queensland.Finally, thanks to member clubs who have supported theZone throughout the year.” In his Education Report, Carl Pozzatto, a member of theCMDA Board of Management Studies, said the Zone BursaryGolf Day had provided three bursaries to attend the CMAAMid Year Executive Leadership Conference at Jupiters GoldCoast. The Zone hosted two CMDA courses during theyears – the Secretary Manager and Effective OperationsManager courses. There are two new faces on the Manly Northern SuburbsZone Committee for 2011 with President Ray Agostino re-elected unopposed. Brad Brown takes over as Secretary,replacing Shannon Bridger, while Steve Rigney takes overas Zone Publicity Officer as Cindy Bunyan takes on theZone treasurer role.Manly Northern Suburbs Zone 2011 Committee …➢ President: Ray Agostino - Asquith Leagues Club➢ Vice Presidents: Chris McCarthy - Ryde Eastwood Leagues

Club, Paul Crowley, Collaroy Services Beach Club ➢ Secretary: Brad Brown - Ryde Services Club ➢ Treasurer: Cindy Bunyan - Asquith Leagues Club➢ Publicity Officer: Steve Rigney - Hornsby RSL Club Manly Northern Suburbs Zone 2011 diary dates …➢ Bursary Golf Day; Friday, April 8. Venue TBA ➢ Mid Year Meeting & Luncheon: July 21. Venue TBA➢ Christmas Meeting & Luncheon; December 1 at The

Epping Club.

44 In The Zone

Farewells and familiar faces at AGM

The Manly Northern Suburbs Zone Committee for 2011 (from left)Brad Brown, Chris McCarthy, Paul Crowley, Ray Agostino, SteveRigney and Carl Pozzato.

45

The trip to Goulburn for the FarSouth Coast Zone Meeting onFebruary 9 proved very productivefor members Jack Desborough andJenny Smith.Jack, from Goulburn Soldiers Club,and Jenny, from Bermagui CountryClub, attended Queanbeyan TigersClub on Wednesday, February 9.Both managers gratefully acceptedtheir $2,000 bursaries from CMAAExecutive Officer Terry Condon, whoattended to present the Head OfficeReport.Zone President Craig Clark welcomed50 delegates to the meeting,including ACT Zone President GeoffLong and several members from the neighbouring ACTZone. In delivering the Head Office Report, Terry alsomoderated a very lively debate on the effects that any

form of gaming machine pre-commitment technology wouldhave on clubs in the region and theClub Industry in general.As with Far South Coast ZoneMeetings, there was a dinner atQueanbeyan Tigers Club on theprevious night where funds raisedat the dinner were donated to theQueensland Premier’s Flood Appealthrough the CMAA and ClubsNSWeffort.Far South Coast Zone’s nextmeeting will be at Cooma Ex-Servicemen’s Club at Cooma onMay 10-11.The Zone Annual General Meeting

and Dinner will be at Merimbula RSL Club on August 2-3.The Christmas Dinner Meeting will be at Goulburn WorkersClub on December 6-7.

46 In The Zone

Queanbeyan meeting a bonus for Jack and Jenny

CMAA Executive Officer Terry Condon with FarSouth Coast Zone members Jenny Smith andJack Desborough who were presented withZone Bursaries.

The CMAA Sunshine CoastZone has a new President,Treasurer and Secretaryfollowing another well-attended and successful AGMat the well-appointed BribieIsland RSL Club on February22. CMAA Executive OfficerTerry Condon travelled northto Bribie Island to presentthe Head Office Report andconduct the Election ofOffice Bearers for 2011.Tony Lyndon electedPresident, with John Brittaintaking over as Treasurer,Tracey Tyrie moving into theSecretary role and KimNunan-Squier re-elected asEducation Officer.In his first official duties asPresident, Tony welcomedTerry, CMAA Division G - GoldCoast Zone, Brisbane Zone,Sunshine Coast Zone,Ipswich-Darling Downs Zone, Central and NorthernQueensland Zone - Federal Councillor and Gold Coast ZonePresident Steve Condren and the Association’s newQueensland Membership Liaison Officer Justin McGurgan tothe meeting and free Education Workshop.Following his Head Office Report, Terry introduced Justin tothe Zone members, outlining the role and CMAA’s ambitionto further enhance contact and services to Queenslandmembers. Justin then detailed his schedule and agenda inthe new role, encouraging members to contact him todiscuss any membership, education and professionaldevelopment matters.

Justin also is a director ofAcademy HospitalityAustralia, which has abusiness relationship withthe CMDA, and he introducedPeter Morris, who is theLeadership Facilitator at TheAcademy, and he presentedan hour-long free EducationWorkshop, “Leading WithChange”. The workshopaddressed how managementteams can take their clubs tohigher levels by individuals

achieving their full potential.Members participated in amind game where theymanaged to karate chop moretimber in 15 minutes thanAustralian World WoodChopping champion DavidFoster. Following theworkshop, members joineddirectors and industry traderepresentatives for lunch.

Sunshine Coast Zone’s next meeting will be at Caloundra RSLClub on May 17, with another meeting at Maroochy RSL Clubon August 9 and the Christmas Meeting and Luncheon atCaloundra Power Boat Club on November 29.

1 - Sunshine Coast Zone Committee members (from left) TraceyTyrie, Tony Lyndon and John Brittain with Division G FederalCouncillor and Gold Coast Zone President Steve Condren.2 - Sunshine Coast Zone’s outgoing Secretary Suzanne Long(left) with her successor, Tracie Tyrie.3 - Suzanne Long works with Education workshop presenterPeter Morris.

New faces, new roles at Sunshine Coast1

2 3

Riverina Murray Zone will host its first meeting for 2011 –its Annual General Meeting - at the Barooga Sports Club onMarch 21 and 22. In a letter to members, Zone PresidentGus Lico said: “Another year has vanished as we reflect onsome positive aspects of our Zone and ponder what mayunfold for our industry. Leading to the NSW election inMarch, the issues surrounding compulsory pre-commitmentinvolving the Federal Government have us all worried. Theinput of Andrew Wilkie and Nick Xenophon bears closesurveillance with an outcome that could damage clubmembers and our interest. However, there are a numberof positive ahead for our Zone and theindustry in 2011, including for memberswho won bursaries at our previous RegionalMeeting. I encourage all managers toattend Zone meetings as bursaries aredrawn from the regional attendance. Thesebursaries can be utilised to assist inattending industry training, travel, coursesand associated expenses. A CMDA SecretaryManager Course was presented at GriffithEx-Services Club, which was well supportedfrom our vast area with 13 clubsrepresented for the 20 delegates. Thissupport is encouraging in continuing toprovide training in our Zone. Thanks toclubs and managers who participated. I also acknowledgeKaren Howe’s dedication as Zone Education Officer andher work in organising training for those members furtherwest. For the future, we would be foolish not toacknowledge that our industry will face serious

consequences should “compulsory pre-commitment”eventuate. Like the rest of you, I will be on the edgewhen our industry leaders inform us of the latestdevelopments at our Regional Meeting at Barooga.Hiowever I am reassured that our industry leaders haveworked tirelessly behind the scenes in submitting factualinformation and reports to governments and otherorganisations as a consequence of the ProductivityCommission Report Into Gambling provided to governmenton February 26, 2010 -www.pc.gov.au/projects/inquiry/gambling-2009. At club

level, Griffith Ex-Services Club has a DApending for works of around $8 million.When I say “pending”, it relates to theclub Board, rather than Council, becausethe Board is waiting on the outcome fromcompulsory pre-commitmentnegotiations. I finish by acknowledgingthe Riverina Murray Zone executive team-Greg “G1” Ryan, Jack Jolley, Greg “G2”Robertson, Paul Barnes and Karen Howes- for their contribution and assistance tomany managers. I also thank all Zonemembers for your continued supportwhich is testament to your support ofRegional Zone Meetings in recent years.

We look forward to seeing you for our AGM at Barooga andraising funds to make our Zone Bursary Program a reality.It will also be an opportunity to farewell a fellow-managers and true friend in Col Alvey from WentworthServices Club.

47In The Zone

Riverina Murray prepares for another big year

GUS LICO

By KATIE CINCOTTAThe proverb tells us … “Give a man afish and you feed him for a day.Teach a man to fish and you feed himfor a lifetime.” That philosophy isnever truer than for aging men. With more 483 Men’s Sheds now upand running across Australia. Blokeswho may have lost their workidentity, a partner, or theirconfidence, now have a special placeto thrive and unwind.Phillip Island RSL Club is one of thefirst sub-branches in Victoria to jointhe scheme, which is helping up to30,000 men across the state stay fitand focused.The RSL’s club secretary BrianGoldberg, who at 73 is retiredhimself, reckons coming to the shedevery Tuesday and Thursday has given12 local men a reason to get up inthe morning.“If you think young and keep workingyou won’t get old,” Brian said. “If you’re just sitting there, you’llshrivel up and disappear. We teachthe old buggers how to build things,and they’re things that make money -

bingo boxes, signs, decorativewoodwork.”Club Manager George Szeitli says twogrants from the former BrumbyGovernment of Victoria went towardsdeveloping the 16-metre x 16-metreshed at the back of the club, withplans to build a welding shedalongside it this year.Brian says the shed has allowedmembers to become involved in theupkeep of their own club, which hasbeen hugely beneficial for their self-esteem.“When the club’s chairs get rickety,they’re sent down to the ‘boys’ to befixed, which saves money and makesthe old blokes feel pretty chuffedthey’ve been able to help,” Brianadded.Andrew Stark, from the AustralianMen’s Shed Association (AMSA), saysthat beyond the ritual enjoyment of“tool time”, there’s an importanthealth aspect at work acrossVictoria’s 150 Men’s Sheds.

“As a result of attending a Men’sShed, we believe that up to 1,500men per year are saved fromdepression or suicide,” Andrewadded. “Statistics show that once aman retires from the workforce, heloses 66% of his social networkovernight.“Therefore, reconnecting with othermen takes on vital importance.”By 2030, Australia’s number of retiredmen will double, which the AMSA saysplaces huge importance on health andwellbeing programs that help menstay connected to their community.With his welfare training, BrianGoldberg sees that lifeline in actionat their shed, where he has helpedseveral blokes deal with physicalillness and mental unrest. “Often they’ve got a problem andthey won’t talk to anybody,” he said.“So I just sit quietly with them, findout what the trouble is and pointthem in the right direction.”Joe, a former builder in his 60s, issuffering early stage Alzheimer’s andrecently joined the group after hiswife expressed concern at his flailingmood and loss of motivation. “At first he was shy and wouldn’ttalk to anyone, because he wasfrightened of making a bloody fool ofhimself,” Brian said.“But I said: ‘Look around you Joe,we’re all old. It doesn’t matter’. Nowhe’s helping us build a new weldingshed. And his wife says it has been abig change-around for him. Joe looksforward to Tuesdays and Thursdays -and he’s got a new attitude.”John Allen, 74, is a former carpenterwho has endured two open-heartsurgeries, a pacemaker, and the lossof his wife.But when he puts on the name badgethat says “Supervisor”, he gets amuch-needed morale boost. “I got chucked out of the EducationDepartment after I had a heartattack at 59,” John said.“But I love coming here, it keepsyour brain active, and that’s thewhole idea.”Bruce Talbot, former maintenanceofficer at Worley Hospital, says whenhe’s working at the shed he forgetsthat he’s got MS and a brace on his

48 Southern Exposure

If you build it, they will come to the

“As a result of attending a Men’s Shed, webelieve that up to 1,500 men per year are savedfrom depression or suicide …

leg and just gets on with the job athand.John Stott, a former accountant wholives in a circa 1890 historic home“Charmandene”, is currently fixingand upholstering chairs.“It’s great to do social projects oryour own thing,” John said. “And weall learn from each other - especiallyme because I’ve never done a trade.”As a baritone singer, John put hisnew-found skills to good use, buildinghis elderly choir master a newpodium with steps and a rail. Anthony Vardett, a retiree fromSmiths Beach, says his wife drops himoff at the shed each week, whichgives them time out on their own. “If I didn’t come here, I’d be homearguing with the wife,” Anthony sayswith a laugh. “Spending so much timetogether when you’re retired … it’snot always easy.”Phillip Island RSL Men’s Shedmembers also get regular healthchecks by Bass Coast Health – anevent they’ve dubbed the “Grand Prix

Pit Stop” because the men are scoredon a running sheet and ultimatelyoffered a “roadworthy” or a“canary”.“Most people weren’t worried abouthaving it because there was a senseof fun about it,” club President GregMead says.Just a year after it launched, theclub’s management team are thrilledat the success of their Men’s Shed,which is helping these men regain asense of purpose as they transition totheir twilight years.“You’ve heard the saying aboutretirement,” Greg Mead says. “Thatyou sit down in the lounge chair, lookat your navel for six months and die.That’s what we’re trying tocounteract here.“Every single person on this earth hassomething to give and some specialaptitude. A lot of the ones who workdown there, many of them have runtheir own big businesses.“It’s about a sense of belonging andbuilding pride.”

49Southern Exposure

Men’s Shed

➢ Clubs interested in starting a Men’s Shed should contact AMSA on 1300 550 009 or visit www.mensshed.org

The Richmond Club in theHawkesbury region of NSW continuesto enhance its reputation in qualityaged care in Australia.The club last month officially openedthe Donald McEwan Wing, the lateststage of its Magnolia Place retirementfacility in Richmond, which is part ofthe club’s Hawkesbury Living agedcare concept.NSW Liberal Party Leader BarryO’Farrell joined CMAA ExecutiveOfficer Terry Condon and more than100 local dignitaries, including theHawkesbury Mayor Bart Bassett,Member for Hawkesbury Ray Williams,Member for Londonderry AllanShearan and Directors of theRichmond Club and HawkesburyLiving for the opening.The $1.8 million project,encompassing five extra rooms withtwo beds each, a general lounge anddining area and new entry, was builtbetween August 2010 and February2011 by CMDA Career Developmentsponsor company Paynter Dixon.Richmond Club CEO Kimberley Talbotsaid the new facility, which wasdesigned as an aged-care facility, butwithout the look and feel of ahospital, is run by the Richmond Clubto combat urgent need for aged-carebeds in the region.The wing was named in honour ofRichmond community stalwart DonaldMcEwan who spearheaded numerousHawkesbury organisations and fund-raising efforts, especially during the1950s-70s.In opening the wing, Richmond ClubChairman Geoff Luscombe detailed MrMcEwan’s efforts including his work inbuilding Richmond’s first swimmingpool, better facilities for Richmond’sschools, bringing better sewerage tothe area and fundraising to raise theRichmond Community Nursing Homeup to State Government standards.Mr O’Farrell and Mrs Gloria McEwansymbolised these efforts when theyjointly planted a magnolia tree infront of the extension, which willspecialise in the newly-coined phrase“memory care” and its relatedconditions for the elderly.Mr O’Farrell praised the RichmondClub, which runs Hawkesbury Living,for the way that it had driven theretirement village development and

in the process created a greatcommunity model for other clubs tofollow.He paid tribute to the hard work ofRichmond Club CEO Kimberley Talbotafter first hearing of her vision for itfive years ago. “This project offers away for the club movement to evolvefrom what it has been doing for 60years in a creative way, but tocontinue to serve it in an area wherethere is an increasing need for seniorcare,” Mr O’Farrell added. “What wehave seen is the significance of theclub movement, but what’sparticularly obvious to me is thatgovernment doesn’t always know bestand the best way sometimes is forthe government to listen and supportthe efforts of others. If the RichmondClub hadn’t initiated this … whowould have?”Ms Talbot said it was a triumphantday and talked about the importance

of the community caring for itselders. The club’s Hawkesbury Livingmodel counters loneliness andisolation by providing opportunities tostay close and connected to othersand be surrounded by people thatthey knew from their local area.“We all benefit when elders remainengaged in the world,” she said. “Ourmodel of aged care and clubconnection is really a natural one as‘everything we do is connected to theway we live’. We have to transformthe ageing experience throughinnovation and collaboration. It is onething to have a vision, but it is trulyamazing when the vision comes tolife and the community buys into thatvision.”Hawkesbury Mayor Bart Bassett saidthere was a shortage of aged-carebeds in the Hawkesbury, with manyelderly people needing to leave thearea to get a bed.

50 Industry Update

Richmond Club enhances aged care reputation

CMAA Executive Officer Terry Condon with Richmond Club CEO Kimberley Talbot,NSW Coalition Leader Barry O’Farrell and Richmond Club Board Chairman GeoffLuscombe at the official opening of the new Donald McEwan wing of the MagnoliaPlace retirement village at Richmond last month.

The Anti-Money Laundering andCounter-Terrorism Financing Act2006 requires clubs to submit acompliance report to the federalregulator, AUSTRAC, by March 31.Clubs with electronic gamingmachines must submit thecompliance report that coversbusiness activity from January 1 toDecember 31, 2010.

AUSTRAC advises that civil penaltiesmay apply for failure to provide acompliance report by the due date.The compliance report must be inthe approved form and contain allrelevant information. False or misleading information ordocuments also may incur criminalpenalties.

The rise in mobile technology hasprovided flexibility in computing wecouldn’t have dreamed of 10 yearsago.Our phones have more processingpower and capacity than the desktopcomputers we were using 10 yearsago.All this has meant that we can getout email, send files among otherthings virtually anywhere that has aninternet connection.With this mobility comes a number ofthreats to your personal data and thetransactions you make via theinternet.A growing threat is the rise of “eviltwins” - a term used to describe a“rogue” hotspot that disguises itselfas a legitimate one,These “evil twins” are wi-fi accesspoints set up by cyber criminals orhackers with the purpose of capturingdata or users’ transaction details suchas passwords, bank account detailsand anything else they can access.For example, you may be sitting in acafe that offers free wirelessconnection and a number appears -two numbers appear that relate tothe café … Jumbuck and Jumbuck1. Jumbuck1 has the strongest signal soyou connect to that one for thatreason. What you don’t know is that you areconnecting to an “evil twin”. While it appears legitimate, it isactually a “rogue” wi-fi access pointthat can cause you harm.These access points are quite simplefor cyber criminals to set up. It can be as simple as plugging aspecial USB thumb drive into theirlaptop and - with a littleprogramming - they can appear to bea legitimate hotspot. They then use software to monitor allthe traffic, going through looking forlogins, accounts numbers, credit cardnumbers etc. Some of these “evil twins” ask you toauthenticate by downloading theirviewer ware. When this is done, you are loading avirus or key logging malware ontoyour machine which they are able toaccess anytime.The rise of these “evil twins” has

been found in places where peopleare likely to use credit cards, such ascafes near tourist attractions andairports.So, how do you protect yourself?The easiest way to ensure that youare not connecting to an “evil twin”is to confirm the exact name of thewireless hotspot you are connectingto by approaching a staff member onthe premises.Also, if you are connecting to yourdesktop via remote access, ensurethat it is by Virtual Private Network(VPN) and the VPN is encrypted.As with any internet usage, avoiddownloading anything that you are

not 100% sure of.

Often downloads, especially freedownloads, contain malware andinvite the perpetrator into yourmachine.

It is also good practise to do any typeof banking transactions behind afirewall.

If you do have to use a credit card,ensure the site has adequateprotection and that your anti-virusand spyware is up to date.

While the threat of cyber crime ispresent, you can avoid it happeningto you by making yourself aware andtaking some simple precautions.

51Industry Update

‘Evil Twin’ wireless hotspot can cost you plentyCMAA National Bursary Program sponsor company Secom TechnologyDirector RUSSELL POTTS has provided valuable advice to clubmanagers through his Industry Update columns during 2010. Russelland his fellow-Director JASON DREW also opened up a brave newworld to many club executives at the first CMDA-sponsored ITSummit in November. This article looks at the hidden costs of usinga “free” wireless hotspot ...

Bankstown Sports Club’s TravelodgeHotel will double in size over thenext two years with a $20 millionredevelopment. Plans includeincreasing the number of hotelrooms from 108 over four levels to216 over eight levels. The club’slobby will expand and there will bea separate check-in for Travelodgeguests. Entry to the club from thecar park will have a wider staircase,escalators and a larger lift. The

club’s Mona Street entrance will beimproved to ease congestion and theclub’s bottle shop will be relocated.Bankstown Sports Club AssistantGeneral Manager Mark Condi saidthe extensions would be a boost tothe suburb’s CBD. Builders PaynterDixon started construction on theproject before Christmas. BankstownMayor Tania Mihailuk agreed that theproject would be a boost for the cityand the local economy.

Sterlo’s Bar at Parramatta LeaguesClub is undergoing a $1.1 millionrefurbishment to transform the bar toa “pub within a club”. Parramatta Leagues is using theexpertise of high-profile hotel industrydesigner Paul Kelly, the name behinddesigns for big cityvenues such as Hugo’sBondi and Cargo Bar,to take Sterlo’s Barinto a new era. Theclub commissionedexperienced ClubIndustry projectmanagers PaynterDixon to bring PaulKelly’s vision forSterlo’s Bar alive. Featuring a new bar,lounge area andkitchen with a woodfired pizza oven, thenew venue space willalso link to theexisting outdoorterrace. A custom-designed interiorplays a major part in thisrefurbishment. The use of timberflooring and timber ceiling treatmentas well as feature pendant lighting,stylish furniture and furnishingsprovides the perfect atmosphere forguests to relax and unwind.

Parramatta Leagues Club saw a realneed for these changes to its facilities.Feedback from members showed thatthey needed to create a modern andstylish bar to be enjoyed by family andfriends. Situated on the third floor, thenew Sterlo’s Bar will enhance club

facilities, offering arenewed focus on foodand bar. It will providea comfortableexperience for thewide variety ofpatrons who frequentthe Club. Lindsay Verdon,Paynter Dixon’s Headof Hospitality andEntertainment Venues,said the refurbishmentis part of the club’smaster plan, aimed atattracting new,younger members.“The overall newrenovations, starting

with Sterlo’s,,will revitalise ParramattaLeagues Club,” Lindsay said. “The clubis extremely excited about its new bar,which will re-open in April. The nextstage after Sterlo’s will be to renovatethe Tahoe Lounge and install newescalators that will link all levels ofthe building.”

52 Market Forces

Sterlo’s Bar gets a makeover

Aristocrat has unveiled its latestinnovation - the Viridian Widescreencabinet - in Australia and NewZealand. The new widescreen cabinetis an example of how Aristocrat isleveraging the latest technology todeliver a more dynamic playerexperience.Powered by the GEN7 platform, theViridian WS provides players with 24%more graphics area, high-resolutiongraphics and enhanced stereo sound.The cabinet also will provide a flexible foundation forinnovative new game concepts.Trevor Croker, Aristocrat’s Managing Director – Australiaand New Zealand said the 2011 product portfolio was oneof the best Aristocrat has delivered. “Our experiencedgame designers and product managers have confirmedthat this is undeniably the most exciting line-up Aristocrathas had in 10 years,” Mr Croker said. “Customers andoperators will see that this is a year for genuine forwardthinking that delivers results.”Along with the Viridian WS cabinet comes Aristocrat’s

most diverse game portfolio yet,including the latest licenced product,“Phantom” and “Jackpot Catcher”,which is modelled on one ofAristocrat’s most recognisable games– “Indian Dreaming”. In addition tothese games, Aristocrat unveiled anumber of new games, including“Emperor Penguin”, “ChariotChampion”, “Don Quixote” and“Dragon Emperor”.Aristocrat presented the Viridian WS

cabinet and games portfolio at the 2011 CMAA HospitalityExpo at Darling Harbour February 28 and March 1 and willdisplay the products at the Hospitality and GamingAustralasia Expo in Queensland on March 16-17. Mr Croker said Aristocrat was excited about the gamingexperience that this product portfolio brings to gamingfloors. “We believe our Viridian WS cabinet, new productcategories, a solid games library, and innovative productpackages, will deliver the performance and diversitycustomers and operators have been looking for fromAristocrat,” he added.

Aristocrat launches Viridian Widescreen

IGT’s DragonMaster on fireIGT’s “Dragon Master” hasranked No.1 across all gamingmachine denominations in NSW.The Club Data Online reportshows “Dragon Master” had thehighest average daily turnover ofover $8,500 in the 5cdenomination. This was almost$2,000 higher than the second-placed game. For clubs lookingfor a low to mid-denominationgame with proven performance,“Dragon Master” is a goodoption. Contributing to this starperformance is “DragonMaster’s” strong oriental themeand high start-up jackpots. Theaccumulating multiplier (up tofive times) during free gamesprovides an entertaining andrewarding experience for players.IGT’s Product Manager ChrisGialouris said “Dragon Master”provided something for everyone.“Venues enjoy a greatperformance with strong averagedaily turnover, plus a choice ofdenomination and RTP to suittheir venue requirements,” Chrissaid. “Players like theprogressive jackpots and theexcitement of the accumulatingmultiplier.”

LINDSAY VERDON

CMAA Annual Conference, AGM& Hospitality Trade Expo

Club Managers’ Association Australia

thanksExhibitors, Delegates & Visitors

for your ongoing support of the Club Industry’s premier hospitality trade expo

For further information contact Rayner Sales & MarketingP: (02) 9360 6177

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