PERSPECTIVE MANAGEMENT TOPIC : MANAGEMENT IN INFOSYSM.M.S (VIT 2015-16)

INFOSYS : AN OVERVIEW

• Infosys is established by N. R. Narayana Murthy and six engineers in Pune, India, with an initial capital of US$ 250

• End-to-end IT solutions provider• One of the most profitable software services providers in the world• Publicly traded in India since 1993• Fifth most valuable company in India• Listed on NASDAQ since

March 1999• Present market cap at US$ 38.89B for Nov. 13, 2015

SERVICES• Aerospace and Automotive• Banking and Capital Markets • Communication Service Providers • Energy and Utilities• Healthcare• Insurance• Life Sciences • Manufacturing • Media and Entertainment• Retail and Consumer Packaged Goods • Services• Transportation and Services

WORLD-CLASS QUALITY PROCESSES

• CMM Level 5

Reduction in cycle time and defects for six cross functional processes

Orders Through Remittance (OTR) Visa processing US Payroll

Six Sigma

Focus on defect prevention, technology insertion and process changes to improve quality and productivity

Cross functional teams to address improvement areas in strategic management functionsLeadership Development, Customer Relationship Management, Human Resource Management, Information Systems and Process Management

Baldrige

COMPANY JOURNEY

200619991993

1988

1987

1981

Infosys Technologies Limited was started as ‘Data Basics Corp’

First international office in California, US

Bagged its first major order from Reebok

Successfully completed its IPO

Annual Revenues of US$100 M & CMM Level 5 Certification

2002

Rated as the Best Employer in India and India’s most respected Company

Only Indian company to win the Global MAKE (Most Admired Knowledge Enterprises) award

Rapid Growth due

to Liberalization

Infosys selected as a member of The Global Dow

• Listed on the NYSE market

• Forbes ranks among world's most innovative

• Infosys among top 25 in Caring for Climate Initiative

20122009 2015

• Infosys acquired Skava

• Infosys acquired Panaya Inc.

• Infosys announces USD 250 million ‘Innovate in India Fund’ to support Indian start-ups

MANAGEMENT IN INFOSYSPlanning Vision & Mission • Vision is to be a globally respected corporation that provides

best-of-breed business solutions, leveraging technology, delivered by best-in-class people

• Mission Statement is to achieve their objectives in an environment of fairness, honesty, and courtesy towards their clients, employees, vendors and society at large

ORGANIZATION STRUCTURE : DIVISIONAL (ORGANIZING)

DEPARTMENTS IN INFOSYS : (MAIN)

Executives Responsible for analyzing the big

picture (employees, profits, spending,

etc.) Bring in as much profit as possible

without compromising

company values and standards

HIGHER MANAGEMENT

Managers Determine specific tactics for reaching

organizational objectives set by top management.

They need to get summarized weekly or monthly information

horizontally across functional

lines in the organization.

MID - MANAGEMENT

Software Engineers

Developers who work on

Embedded Services,Media Services, IPTV

and Telematic Services

SOFTWARE ENGINEERS

TRAINING TRAINING

FRESHER`S

Induction/orientation

training

Refresher’s training

Role play training

Internship training

JOB EXPERIENCE

D

On the job training

Corrective training

Promotional training

Redial training

TRAINING – THE PROCESS Training needs &

analysis

Measure training Result

Review Available training methods

Design or select training methods

Implementation Training Programs

Design training Evaluation Approach

Development training objectives

VALUES - CLIFE Client value: To surpass client expectations consistently

Leadership by example: To set standards in our business and transactions, and be an exemplar for the industry and ourselves

Integrity and transparency: To be ethical, sincere, and open in all our transactions

Fairness: To be objective and transaction-oriented, and thereby earn trust and respect

Excellence: To strive relentlessly, constantly improve ourselves, our teams, and our services and products to become the best

WORK CULTURE

DRESSING

• Employees can junk formals

• No Formal dressing compulsion

WORKING WOMEN

• Emotional Well Being• Peer Counselling• Professional Counselling• Doctor on Call• Women Support Cell• Referrals• Pregnacare• Maternity Benefits• Drug Store• Travel Services

EMPLOYEE BENEFITS

• Transfers made Easy• Family Events for

employees• Murmuration –

Employee Involvement Program

• Yammer – Employee Communication

PILLARS OF INFOSYS BU

SINE

SS E

THIC

S • Best global ethics practices

• First Indian public companies to adopt voluntarily the US GAAP

CORP

ORAT

E GO

VERN

ANCE • Internationa

l benchmark standards of corporate governance.

• High CG star grade by rating agency CLSA.

• Effective Communication

• Transparent Annual Reports

CORP

ORAT

E SO

CIAL

RE

SPON

SIBI

LITY • Infosys

established the Infosys Foundation

• Infosys also instituted Infosys Fellowship Program

CSR ROLES• Infosys Fellowship Program.• Rural Reach program.• Catch Them Young. • Train the Trainer.

CHALLENGES :

STRATEGIES :GENERIC STRATEGY

• LOW COST – opened office in Czech, Mauritius , Poland, Philippines

• Invested in Developing Centers

• Improved Quality - CMM Level 5i

• LOW COST global delivery model

GRAND STRATEGY

• MARKET PENETRATION- USA & EUROPE

• PRODUCTS – BFSI , BPO, KPO , Manufacturing , Retail

• MARKET DEVELOPMENT - focus is on reusability, reusing the knowledge on the database systems

DEVELOPMENT STRATEGY

• Voice of Consumer

• Voice of Caution

• Voice of Customer

• Voice of Reason

COMPETITORS

PROFIT ROUTE : 2016• Infosys clocks Rs. 3,398 Cr net profit; Vishal Sikka says ‘will

work hard to buck difficult Q3 trend”• * Revenue guidance FY16 at Rs. 10-12% in constant currency terms

* Announces dividend of Rs. 10/share* Infosys lowers FY16 revenue guidance* Board approves 2015 incentive compensation plan* Board approves issuance of maximum 2% outstanding shares* Five large deals of over $983 million signed in Q2 FY16* Attrition rate up at 19.9% vs 19.2% (QoQ)* Top 25 accounts grew 7.9% in constant currency terms* 38 projects went live in Q2* 82 clients were added in Q2; total number of clients more than a 1,000

SUCCESS STORY - Second largest IT exporter in India with around 1.5 lakh employees

Low Attrition rate

11 % while industry average is 22%

Best known HR practices in the Industry

One of the most ethical companies in the Industry

The most preferred company to work for in India

• Prominently covered in Business Week, New York Times and Wall Street Journal• Most admired company in India - poll by India’s largest business daily, The Economic Times• Infosys figures in Forbes

“20 for 2000”• First recipient of the UTI award for corporate governance - chosen from over 7500 listed

companies in India

THANK YOU !!!

• Visit at www.infy.com