INTERDEPARTMENTAL INTERDEPARTMENTAL RELATIONSHIPRELATIONSHIP

DESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  skihm86@yahoo.com , balhara86@gmail.com  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com 

INTER- DEPARTMENTAL INTER- DEPARTMENTAL RELATIONSHIPRELATIONSHIP

SALES &MARKETING

PERSONNEL

PURCHASE

STORES

FOOD &BEVERAGE

SECURITY

MAINTENANCE

FRONT-OFFICE

HOUSE-KEEPING

COORDINATION WITH FRONT OFFICECOORDINATION WITH FRONT OFFICE

► Information regarding room statusInformation regarding room status► VIP arrivals and special requestsVIP arrivals and special requests► Updating guest historyUpdating guest history► Planning, organising and handling of room inventoryPlanning, organising and handling of room inventory► Special requests by guestsSpecial requests by guests► Handling children, sick guests, physically challenged Handling children, sick guests, physically challenged

guestsguests► Permanent/ long stay guestsPermanent/ long stay guests► DND and DL proceduresDND and DL procedures► Uniforms for staffUniforms for staff► Issue of keysIssue of keys► Reports and records on daily basisReports and records on daily basis► Planning major maintenance activitiesPlanning major maintenance activities► Information pertaining to budgets of department Information pertaining to budgets of department ► Cleaning and maintenance of front office areasCleaning and maintenance of front office areas

COORDINATION WITH ENGINEERING & COORDINATION WITH ENGINEERING & MAINTENANCE DEPARTMENTMAINTENANCE DEPARTMENT

► Regular maintenances of hotel areasRegular maintenances of hotel areas► Scheduled maintenance for various areas in the Scheduled maintenance for various areas in the

hotelhotel► Planning preventive maintenances of rooms and Planning preventive maintenances of rooms and

public areaspublic areas► Follow up on pending maintenancesFollow up on pending maintenances► Handling guest complaints and requestsHandling guest complaints and requests► Energy conservation practicesEnergy conservation practices► Uniforms for staffUniforms for staff► Information pertaining to budgets of departmentInformation pertaining to budgets of department► Issue of keys when necessaryIssue of keys when necessary► Repair and maintenance of all equipment used in Repair and maintenance of all equipment used in

departmentdepartment► Technical inputs before procuring new equipmentsTechnical inputs before procuring new equipments

Coordination with Food and Coordination with Food and BeverageBeverage

► Cleaning and maintenance of restaurants Cleaning and maintenance of restaurants and other outletsand other outlets

► Renovation and refurbishment of all outletsRenovation and refurbishment of all outlets► Exchange of linen and uniformsExchange of linen and uniforms►Decoration for festivals and promotionsDecoration for festivals and promotions► Close contact with butler and room serviceClose contact with butler and room service► Placement of amenities and minibar Placement of amenities and minibar

replenishmentreplenishment► Food and cafeteria facilities for staffFood and cafeteria facilities for staff

COORDINATON WITH SECURITYCOORDINATON WITH SECURITY

► Safety and security of guestsSafety and security of guests► Safety and security of hotel building, Safety and security of hotel building,

property and staffproperty and staff► Gate pass procedureGate pass procedure► Handling employee issuesHandling employee issues► Handling and control of keysHandling and control of keys► Training on emergency situation handlingTraining on emergency situation handling► Prevention in misuse of lockers and other Prevention in misuse of lockers and other

back areasback areas► Uniforms for staffUniforms for staff

COORDINATION WITH STORESCOORDINATION WITH STORES

► Availability of day to day necessities of Availability of day to day necessities of housekeepinghousekeeping

► Stocks linen and suppliesStocks linen and supplies► Communication through Store Requisition Communication through Store Requisition

FormForm► Procurement of guest supplies, cleaning Procurement of guest supplies, cleaning

supplies and all other items required by supplies and all other items required by housekeepinghousekeeping

► Sourcing a vendor for these itemsSourcing a vendor for these items► Handling cash purchasesHandling cash purchases► Receiving and storage of itemsReceiving and storage of items► Handling inventories and control proceduresHandling inventories and control procedures► Information relevant to budgeting processInformation relevant to budgeting process► Cleaning and maintenance of areasCleaning and maintenance of areas► Uniforms for staffUniforms for staff

COORDINATION WITH COORDINATION WITH PERSONNEL / HR DEPT.PERSONNEL / HR DEPT.

► For all employee recordsFor all employee records►Disciplinary action and counsellingDisciplinary action and counselling► Employee benefitsEmployee benefits► Performance appraisals and career Performance appraisals and career

planningplanning►Recruitment and selectionRecruitment and selection► Training and development of employeesTraining and development of employees►Uniforms for staffUniforms for staff►Handling contract labourHandling contract labour

COORDINATION WITH COORDINATION WITH PURCHASE DEPT.PURCHASE DEPT.

►Procures out of stock items for Procures out of stock items for HousekeepingHousekeeping

such assuch as Guest Supplies & AmenitiesGuest Supplies & Amenities StationeryStationery LinenLinen Cleaning Materials and EquipmentCleaning Materials and EquipmentHK should convey their requirements HK should convey their requirements

through advance notice through purchase through advance notice through purchase requisitionrequisition

COORDINATION WITH SALES & COORDINATION WITH SALES & MARKETINGMARKETING

►Occupancy forecastOccupancy forecast► Future budgetingFuture budgeting►Repeat businessRepeat business►UniformsUniforms►Vice –versa relation with bothVice –versa relation with both if the sales person brings the guest and if the sales person brings the guest and

HK does not execute its function with HK does not execute its function with excellence guest will not turn upexcellence guest will not turn up

and if the rooms are well kept, if the and if the rooms are well kept, if the sales do not work than in both case sales do not work than in both case occupancy falls.occupancy falls.

Coordination with FinanceCoordination with Finance

►Handling employee related issuesHandling employee related issues►For approval of budgetsFor approval of budgets► Inventory and cost control proceduresInventory and cost control procedures►Clearing of bills from suppliersClearing of bills from suppliers►Gate pass procedureGate pass procedure►Cleaning and maintenance of areasCleaning and maintenance of areas►Uniforms for staffUniforms for staff

DESINGED BY

Sunil KumarResearch Scholar/ Food Production FacultyInstitute of Hotel and Tourism Management,MAHARSHI DAYANAND UNIVERSITY, ROHTAKHaryana- 124001 INDIA Ph. No. 09996000499email:  skihm86@yahoo.com , balhara86@gmail.com  linkedin:- in.linkedin.com/in/ihmsunilkumarfacebook: www.facebook.com/ihmsunilkumar webpage: chefsunilkumar.tripod.com