iso.9000 auditng 2

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    AUDITING SKILLS

    SECTION - 3

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    Process

    Inter-relationship between different activities to

    convert an input into out put.

    Process

    Inputs Outputs

    Resources

    Controls

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    Audit

    A systematic and documented process of objectivelyobtaining and evaluating the extent of compliance to thedocumented system.

    Functional Audit

    Verification of activities related to a function

    Process Audit

    Verification of activities and their inter- relationshiprelated to a process

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    Auditor

    One who has the knowledge, skill andcompetence to conduct the audit.

    Auditee

    One whose is being audited.

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    Adequacy Audit :

    This is conducted through review of thedocumentation to ensure that all the standardrequirements are addressed in the documented

    system.Compliance Audit:

    Conducted to check the extent of compliance

    to the documented system

    Types of Audits

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    1st Party Audit:

    Audit conducted with-in the organization by theemployees of the organization Internal Audit

    2nd Party Audit:

    Audit conducted by an organization on theirsuppliers

    3rd

    Party Audit:Audit conducted by an out side agency who has no

    interest in the organization or its suppliers. This type ofaudit normally leads to certification.

    Types of audits related to compliance audits :

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    Ethical Conduct: Trust, Integrity, Confidentiality andDiscretion

    Fair Presentation:The obligation to report truthfully and

    accurately

    Professional Care: The Application of Diligence andJudgment in Auditing

    Independence: Impartiality of the audit and objectivity ofaudit conclusions.

    Evidence: The rational method for reaching reliable andreproducible audit conclusions in a systematic auditapproach.

    Audit Principles :

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    Ethical-Truthful, Sincere, Honest, DiscreetOpen Minded- Respect to others ideas

    DiplomaticTactful in dealing with people

    Observant

    Actively aware of the physical

    surroundingsPerceptive-Instinctively aware of and able to understandsituations

    Tenacious- Focused on achieving the objectives/

    targets/goals.Decisive-Conclude in-time based on logical reasoning

    Self-Reliant Acts independently while interactingeffectively with others

    Personal Qualities of Good Auditor :

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    Interview with employees / management

    Observation of work activities

    Verification of documents & records

    Legal , statutory, safety rules & regulations

    Source of Information :

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    Use Checklists

    Select Sample Size

    Reading the records

    Questioning and Listening

    Body Language

    To and Fro Checking

    Fact Finding :

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    7% Verbal

    38% Verification

    55% Body Language

    Communication through :

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    Seek to clarify your ideas before communicating tothem

    Examine the true purpose of communication

    Consider total human and physical setting both beforeand during communication

    Consult with others, where appropriate, beforecommunicating

    Whilst communicating be aware of your expression andany overtones as well as your basic message

    Principles of Communication :

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    Admissible Statements

    Document reference number, revision no. and date

    Identifiers

    Departments

    Positions

    Names of Auditees, audit participants

    Collection of Audit Evidence :

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    Check list is a servant not a master

    Investigate to the depth necessary

    Once the sample colleted is satisfactory thenmove- on to next

    Problem; do not panic

    Control of Audit :

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    Audit must be positive

    Audit should help to improve the systems

    Non-Conformities are the opportunities forimprovement

    Dont look for blame but look for solutions/

    improvements

    Audit Process :

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    Observation : What is the nonconformity[ what]

    Explanation: Objective evidence toSubstantiate the non-conformity[where]

    Attribution: Reference to the documentedsystem [why]

    Writing the Non-Conformity Reports :

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    Basic Education

    Work Experience

    Knowledge and Experience in relation to the areabeing audited

    Skill / Training in Auditing

    Auditing experience

    Auditor Qualifications :

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    Evaluation is based on :

    Time Management

    Effective collection of audit evidences

    Writing the non-conformity reports

    Effective closure of non-conformity reports

    Auditor Evaluation :

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    THANK YOU