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Presented to: Presented By:Ms Habiba Abbasi Abhishek hasiza

Ankush BhatiaAnkush SoniAyush BhallaDivyabhan Singh

Mohit Khandelwal

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What is ISO?y An internationally accepted management model that makes a

company document their processes to maintain consistent

practices

y Method that dictates how a company should produce their products through a rigorous documentation process

y

This prevents repetitive errors from occurring and allows for improvementy Focuses on ensuring a quality product

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ISO-9000 History y I SO 9000 created by the I nternational Organization for

Standardization

y I nternational standardization began with the I nternationalElectrotechnical Commission ( I EC) in 1906

y This led to the development of the I nternational Federationof National Standardizing Associations ( I SA) in 1926

y I SO 9000 was conceived in 1987, updated in 1994, and againin 2000

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P rinciples of ISO 9000y Customer focusy Leadershipy I nvolvement of peopley Process approachy System approach to managementy Continual improvementy Factual approach to decision makingy Mutually beneficial supplier relationships

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Why Companies Use ISO-9000?y Creates a chaotic working environmenty Provides a highly organized structure of

operationy Offers a competitive edge for companiesy Required for mere survivaly Customer satisfaction

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M arket Impact of ISO-9000y The customer is the focal point for all businesses to survive in any market locally,

nationally, and globallyy Customers needs and requirements are

importanty I

SO 9000 establishes a set of rules andregulations to avoid poor-quality products andservices for a variety of customers

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R easons for Companies to

Comply ISO-9000

35% - Pressured bycustomers

15% - Need toanticipate registration

15%- Access newmarkets

10% - Other reasons

10% - Improve quality

15% - Gaincompetitiveadvantage

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Samsung Company P rofiley Founder :- Byung-Chull Leey Chai rm a n & CEO : - Kun-Hee Leey V ic e Chai rm a n: - Jong-Yong Yuny Started on March1,1938 , in Taegu Koreay

Started its operation inIndia on Dec. 1995

y Head quarter in I ndia at New Delhi

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Implementation of ISO-9000 in

Samsung Samsung s Quality Certificate Milestones:y 1993 Receives I SO9001 for semiconductor plants in Koreay

1995 ReceivesISO9001 for TFT-LCD plantsy 1999 Receives I SO 9002 for semiconductor plants in Austin,

Texas; and Suzhou, Chinay 1999 Receives QS9000 for System LS I plant in Koreay 2001 Receives TL9000 certification of all semiconductor and

TFT LCD plants in Koreay 2002 Receives QS9000 certification for memory business,

assembly and test plants in Korea About SamsungSemiconductor, I nc.

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ISO 9001y generally statedy deals with:

y

design input and outputy verificationy changesy developmenty productiony installationy servicing.

y does not deal with the design process itself

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ISO 9002y Primarily deals with production operations and

assembly

ISO 9003y Primarily deals with final inspection and testing to

assure quality in the products that the companyreceives from other companies

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ISO 9004y G ives guidance to organizations that provide services to customers that may or may not have a product to offer

y Some software organizations usuallysupport the products they supply insteadof designing or manufacturing the

products.

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B enefits from Certificationy A study conducted by McAdam and McKeown

y Northern I reland/Europey 37% - I ncreased productivityy 23% - I nternal benefits (i.e. reduced cost)y 14% - G reater controly

37% of the businesses received benefitswithin the first year of I SO 9000Certification

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Other benefits:y Quality improvementy

Enhance competitiveness of companyy Cost reductiony Sales increasey Continual improvement of

operation

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