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ISO-9000

Presented By:

Aanchal Aggarwal

Abhay Dhar

Amit Malhotra

Arun shukla

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ISO Meaning:

ISO (International Organisation for

standardisation) is a network of National

Standards Institutes of 156 countries, on the

basis of one member per country, with a

Central Secretariat in Geneva, Switzerland,

that coordinates the system.

ISO is the worlds largest developer of

Standards

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It contributes not only in development of

technical standards but also has economic and

social repercussions.

It helps in:

Development, manufacturing and supply of

products in a more efficient, safer and a cleaner

manner

Trade between countries becomes easier

Provides government with a technical base for

health, safety and environmental legislation

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Objectives of ISO Standards:

To promote development of standardization

and related activities in the world for perfect

exchange of goods and services

Developing cooperation in the spheres of

intellectual, scientific, technological and

economic activity

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Who created the standards?

International Organization for Standardization

Geneva

Standards created in 1947 To eliminate country to country differences

To eliminate terminology confusion

To increase quality awareness

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How did ISO get started?

1906 - International Electro-technical Commission wasestablished which started ISO Certification in the ElectroTechnical Field.

1926 - International Federation of the NationalStandardizing Associations (ISA) was established whichhelped it venture into other fields.

1946 in London - delegates from 25 countries decided tocreate a new international organization "the object ofwhich would be to facilitate the international

coordination and unification of industrial standards 1947 - ISO began to officially function on 23rd February.

1951 - The first ISO standard was published

"Standard reference temperature for industrial length

measurement".

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ISO Organization

GeneralAssembly

Council TechnicalManagement Board

Technical AdvisoryGroups

Technical Committees

PolicyDevelopmentCommittees

Technical CommitteesTechnical Committees

Technical Committees

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What has ISO Accomplished?

ISO film speed code

Standardformat for telephone and banking cards

ISO 9000 which provides a framework for qualitymanagement and quality assurance

ISO 14000 series provides a similar framework forenvironmental management

Internationally standardized freight containers

Standardizedpaper sizes.

Automobile control symbols

ISO international codes for country names, currencies andlanguages

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What are ISO 9000 Standards?

ISO 9000 Standards

Define the required elements of an effective

quality management system

Provides a framework for quality management

throughout processes of producing and delivering

products and services for the customer

Can be applied to any company

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ISO GuidelinesDocument Quality

Procedures

Job Instructions Verification ofcompliance bythird party auditors

ISO 9000 standards expect firms to

have quality manual whichcontains:

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ISO 9000 series has five International

Standards on Quality Management

Standard Objective/Task

ISO 9000 Guidelines on selection and use of quality management and

quality assurance standards

ISO 9001 Applicable for the industries which are doing their own design

and development, production, installation and servicing. It has

20 elements

ISO 9002 Applicable for the units excluding R&D functions. It has 18

elements

ISO 9003 It covers the final inspection and testing for laboratories and

warehouses etc. It has 12 elements

ISO 9004 It provides guidelines to interpret the quality management and

quality assurance

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ISO 9000 Family of Standards

ISO 8402 - QA and Quality management vocabulary ISO 9000-2 - Generic guidelines for applying ISO 9001,

ISO 9002, and ISO 9003 ISO 9000-3 - Guidelines for applying ISO 9001 to the

development, supply, and maintenance ofsoftware ISO 9000-4 Application for dependability management ISO 9004-2 Guidelines for services ISO 9004-3 Guidelines for processed material

ISO 9004-4 Guidelines for quality improvement ISO 9004-5 Guidelines for quality plans ISO 9004-6 Guidelines for configuration management

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ISO 9000:2000 Consists of 3 Areas

ISO 9000:2000 Quality Management Systems:

fundamentals and vocabulary

ISO 9001:2000 Quality Management Systems

Requirements (required for certification)Management responsibility

Resource management

Product/service realization

Measurement, analysis, improvement ISO 9004-2000 Quality Management Systems Guidelines

for performance improvement

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Why adopt ISO 9000?

To comply withcustomers who

require ISO 9000

To sell in theEuropean Union

market

To compete in

domestic markets

To improve thequality system

To minimizerepetitive auditing

by similar anddifferent customers

To improve

subcontractorsperformance

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To havecompetitive

advantage in theglobal market

Providesconsistency in

quality

Documentationadds clarity to the

quality system

Ensures adequateand regulartraining ofmembers

Helps customers totake a cost

effective purchasedecision

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Helps increaseproductivity

Improve employeeinvolvement and

morale

Increases level ofjob satisfaction

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Steps in ISO 9000 Registration:

Select appropriate standard by using theguideline given in ISO 9000

Preparation of quality manual: covering all

elements Preparation of procedures and shop floor

instructions for implementing the system

Self auditing for checking compliance of the

selected model. Selection of a registrar and making application to

obtain certificate

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Six Essential Elements of a Successful

Registration EffortSenior Management Commitment to the EffortSenior Management Commitment to the Effort

Appropriate ISO 9000 TrainingAppropriate ISO 9000 Training

An Effective Management Review ProcessAn Effective Management Review Process

Documentation of the Quality SystemDocumentation of the Quality System

An Effective Internal Auditing SystemAn Effective Internal Auditing System

An Effective Corrective Action ProcessAn Effective Corrective Action Process

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Eight Quality Management Principles

They are defined under ISO 9000:2000 and in

ISO 9004:2000

Can be used by senior management forimproving performance

Derived from collective experience and

knowledge of experts who participate in ISO

technical, which is responsible for maintaining

ISO 9000 standards

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Eight Quality Management Principles:

Customer focus LeadershipInvolvement of

People

Process ApproachSystem Approachto Management

ContinuousImprovement

Factual Approachto Decision Making

Mutually BeneficialSupplier

Relationship

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Customer Focus:

Organizations should understand current andfuture needs of the customers and strive toexceed their expectations

Benefits: Increased revenue by way of capturing market

opportunities

Increased effectiveness in use of resources

Increased customer loyalty thereby improvingreputation

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Leadership:

Help in creating an internal environment

wherein people are fully involved in achieving

organization's objectives

Benefits:

Increased motivation towards achievement of

goals

Activities are evaluated, aligned and implemented

Miscommunication is minimized

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Involvement of People

People at all levels are the essence of the

organization so their abilities should be

tapped for organization's benefits

Benefits:

Motivated and committed workforce

Innovation and creativity

People are accountable for their performance

Continual improvement

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Process Approach:

A desired result is achieved when activities

and related resources are managed as a

process

Benefits:

Lower Costs and shorter cycle times through

effective use of resources

Improved, consistent and predictable results

Focused improvement opportunities

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Systems Approach to Management:

Identifying, understanding and managing

interrelated processes as a system contributes

to the organization's effectiveness and

efficiency in achieving its objectives

Benefits:

Better achievement of desired results

Ability to focus on key processes

Improved consistency, effectiveness and efficiency

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Continuous improvement:

Continuously improving organization's

performance should be the permanent

objective of the organization

Benefits:

Improved performance

Alignment of improvement opportunities at all

levels

Flexibility to react quickly to opportunities

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Factual Approach to decision making:

Effective decisions are based on analysis of

data and information

Benefits: Informed decisions

Increased ability to compare past and present

performance

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Mutually Beneficial Supplier

Relationships

An organization and its suppliers areinterdependent and a mutually beneficialrelationship enhances the ability of both to

create value Benefits:

Increased ability to create value for both parties

Flexibility and increased speed of joint responsesto changing market

Optimization of costs and revenues

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