iso 9000 conference

8/19/2019 ISO 9000 Conference

http://slidepdf.com/reader/full/iso-9000-conference 1/20

The future of the

ISO 9000 Family of standards

(Post conference update version for Wessex Branch)



2

Survey replies & analysis

250 people responded out of a mailing of15,000

Analsis carried out at 150 replies thenlater at 200 ! the results sta"ilising at250#

$%& 'ere direct users (i#e# not consultants or Auditors)

5& compl 'ith 001, 'ith 0& saingscope covered all functions

$0& 'ith engineering "ac*ground



+

Usage & perception

0& have read -. 000

& have read -. 001

5%& have read -. 00/With //& of these reading it as part of a

course (so onl 2& of total have read 'ithout compulsion)

& used the self assessment in 00/

%/& descri"ed a - as the 'a 'e managethe "usiness3

2+& of auditors said it 'as a 4description



/

Benets

%/& claimed improvements as a result of001

/$& claimed it had reduced 2nd part audits$/& said -. 001 'as helpful in

understanding and managing "usinessprocesses#

5& disagreed that it hinders thedevelopment of a 6ualit culture



5

hange!

$2& said dont change -. 000

/2& said dont change -. 001

$/& said dont change -. 00/



$

"#$ %ecommendations



raft 'I (osition (aper



%

(roposition ) * ontinued development

7 -upports continued development of the -. 000 famil ofstandards

7 8ncourages a move to'ards a single management sstemstandard 'ith separate standards for use in assessing capa"ilit inareas such as 6ualit, environment, etc#9

7 .pposes the proliferation of -. 001 derivatives that em"od -.001 re6uirements in their entiret9

7 -upports the development of other management sstem standardsproviding the adopt common principles and voca"ular9

7 -uggests that the revision ccles of -. 000, -. 001 and -.

00/ are harmonised and that -. 000 "ecome a leading ratherthan a lagging standard

7 -uggests that more is done to promote -. 000 and -. 00/through a more favoura"le pricing structure and "undling o:ers#



(roposition $ * Introducefundamental concepts in ISO 9000)+$

7 Organi,ation purpose ; purpose needs to "e out'ardlloo*ing to'ards societ

7 The e-ternal environment ; must adapt to theenvironment for it to survive and achieve its aims

7.anagement systems ; one sstem of managementfor accomplishing its mission

7 The importance of sta/eholders ; organi<ations andindividuals the depend upon for their success

7 The importance of uality ; 6ualit needs to "e the=rst priorit

7 'uality management ; Providing the organi<ation 'iththe capa"ilit of delivering the re6uired outputs

7 1chieving uality ; depends upon the organi<ationpossessing competent people, capa"le processes andade6uate resources#



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(roposition $ * Introduce fundamentalconcepts in ISO 9000 $+$

%ole of standards

• to assist customers translate their needs into common productquality requirements that will ensure uniform acceptance

criteria (Product standards e.g. ISO 129!• to assist organi"ations de#elop$ operate and maintain effecti#e

management systems (%uidance standards e.g. ISO 9&&& 'ISO 9&&!

• to enale customers to acquire a le#el of confidence in a

supplier)s capaility (*ssurance standards e.g ISO 9&&1$ ISO1&&12!

• to assist customers in assessing the capaility of potentialsuppliers (*ssessment standards e.g. ISO 19&11!



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(roposition # * 2-tend and amend theuality management principles in ISO9000 )+)

1# >ustomer focus

2# ualit =rst (?e')

+# @eadership

/# nvolvement of people

5# he process approach (Amended)

$# he sstems approach to management (Amended)

# mprovement (Amended)

%# he factual approach

# utuall "ene=cial relationships (Amended)

10#Assurance (?e')11#>ontrol (?e')

12#Agilit



12

'uality rst principle

o ensure productivit, safet, eCcienc and e:ectiveness the6ualit of 'or* must "e the num"er one priorit at all levels#

An organi<ation appling the 6ualit =rst principle 'ill "e one in 'hichpeopleD

7 can "e trusted to suppl the re6uired outputs of the re6uired

6ualit on time97 =nd the "est value solutions that ful=l the re6uirements9

7 are authorised to stop a process that is going out of control9

7 dont compromise on the 6ualit of 'or* in return for short termgain9

7 do 'hat the sa 'hen the sa the 'ill do it9

7 act ethicall and 'ith transparenc in 'hat the do to "uild trust9

7 are a'are of 'hat the do to others and -ociet generall andmanage an ris* of the impact of their outcomes "efore the"ecome a realit#



1+

1ssurance principle

he need for con=dence in the integrit of the provisions made to createand suppl products increases in proportion to the complexit oforgani<ations and their products#

An organi<ation appling the assurance principle 'ill "e one in 'hichmanagersD

7 understand the re6uirements the organi<ation is under o"ligation tosatisf9

7 understand the complexit of the plans for meeting these re6uirements9

7 con=rm that these plans, if follo'ed, 'ill deliver outputs that meet there6uirements9

7 decide the level of assurance re6uired on the "asis of the ris*s that 'ill "e

encountered in implementing these plans7 gather o"Eective evidence that plans are "eing follo'ed9

7 gather o"Eective evidence that re6uirements are "eing met



1/

ontrol principle

o adhere to a standard, prevent change or sta on course 'or*needs to "e under control and this onl arises 'hen variation fromprescri"ed standards is managed 'ithin agreed limits

An organi<ation appling the control principle 'ill "e one in 'hich

peopleD7 are not held accounta"le for results over 'hich the have no control9

7 decide 'hat needs to "e controlled on the "asis of 'hat is importantfor the organi<ation to meet the needs of its sta*eholders9

7 develop or choose units of measure for the parameters to "econtrolled9

7 esta"lish or choose a standard level of performance that isconsistent 'ith the organi<ations o"Eectives etcFF##



15

1mended principles

7 Process approach ; ."Eectives can "e achieved moree:ectivel and eCcientl at an level if the 'or* to achievethem is managed across the organi<ation regardless of thefunctions or levels of those involved in executing the 'or*#

7 -stems approach ; B managing the organi<ation as asstem of interacting interdependent varia"les, outcomesconsistent 'ith sta*eholder needs are more li*el to "eproduced#

7 utuall "ene=cial relationships ; 8ver organi<ationdepends on the support of its investors, customers,

emploees, suppliers and the communit to achieve itsstrategic o"Eectives and needs to foster a mutuall"ene=cial relationship in exchange for the ris*s the "ear#



1$

(roposition " * %e3structure theISO 9000 family of standards

8ither consolidate -. 000, -. 001 and -. 00/ into onestandard, include a guide to the use and application of there6uirements of -. 001 and re'rite -. 00/ as a guide to 6ualitmanagement sstem development or

a) nvo*e -. 000 in clause 5#1 of -. 001 so that it ma*es the

concepts and principles in -. 000 part of the assessmentcriteria

") -plit -. 000 into + parts covering fundamental concepts andprinciples, a guide to 6ualit management sstem developmentand a voca"ular

c) Heference all the guides in the famil 'ithin -. 000 in the

context in 'hich the are to "e used#d) -plit -. 001 in to 2 parts one "eing the re6uirements and the

other a guide to the use and application of the re6uirements



1

(roposition 4 * 1lign ISO900) 5ith its purpose

he original intent of the -. 001 design speci=cationshould "e re;enforced and the follo'ing changesimplementedD

7 he title should "e changed to ualitanagement -stems ; He6uirements for ualitAssurance ma*ing clear the intended use of thestandard#

7 he purpose and scope statements should "e

retained "ut the re6uirements amended so thatthe are expressed as results to "e achieved anddemonstrated rather than actions to "eunderta*en#



1%

(roposition 6 * Promote

better use of vocabulary

7 he terms that are fundamental to understanding-. 001 should "e de=ned 'ithin -. 001

7 >ommonl used "usiness terms should "eintroduced 'ithin the associated notes of ade=nition to ena"le users to "etter understandthe context#

7 An up to date voca"ular data"ase should "emaintained on the -. We" site for use "standards 'riters and users#



1

(roposition 7 * Promote

use of ISO 9000

In order to promote etter use of ISO 9&&& it isproposed that

• the term +systems, is remo#ed from the titleand scope of ISO 9&&&

• that guidance on the selection and use ofeach standard in the ISO 9&&& family isintroduced

• that rules are estalished that prohiit multipledefinitions of the same term in the sameconte-t.



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8hat no5!

7 Iet consensus of ProEect team

7 Iet -JI approval

7 Iet PPB approval

7 Present to B- -K17 Agree need for revision of principles " end of

arch 2011

7 Je=ne revised principles " end of Lune 2011

7 ?e' draft principles " end of Jecem"er 2011

7 Agree need to revise -. 001 " end of Lune 2011

7 Agree -. 001 Jesign -pec " mid 2012

7 >omplete drafting process " mid 2015

iso 9000 conference

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