iso 9000 introduction

*The ISO 9002 Quality Assurance Management SystemFor SCHOOLS

*QUALITY EDUCATION:Customer Satisfaction

Quality ServiceWhole Organization Involvement

*ORGANIZATIONWITHLOUSY MANAGEMENTQInputOutputResources

*Upgrading :Service QualityProduct QualityPersonnel QualityBy...

*A Proven Successful Quality Assurance SystemISO 9000

*ISO 9002 Certification

*A BRIEF INTRODUCTION TO ISO 9000

*QUALITY MANAGEMENT PRINCIPLESCustomer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual approach to decision makingMutually beneficial supplier relationships

*ISO 9000 is about QUALITYQuality is:defined by customer needsdefined in terms of fitness for purposeachieved through continuous improvementmanaged through prevention not detectiongetting it right at the first timemeasurable

*ISO stands forI nternationalO rganization forS tandardization

*Self-manageableP-D-C-APlan what you doDo what you planned & record what you didCheck the resultsAct on the difference

*ISO 9000 REQUIRES :PLAN, DO, CHECK & ACTwith CONSISTENCY :

CUSTOMER SATISFACTIONMANAGEMENT SUPPORTSRESOURCES MANAGEMENTPROCESS MANAGEMENTRESULTS ANALYSISCONTINUOUS IMPROVEMENT

*THE CONTINUOUS IMPROVEMENT MECHANISMUNSATISFACTORY OUTCOME


WORK IMPROVEMENT TEAM



CAUSE INVESTIGATION



CAUSE INVESTIGATION

CORRECTIVE ACTION



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW



CAUSE INVESTIGATION

CORRECTIVE ACTION

PREVENTIVE ACTION

REVIEW 21

*Quality PlanQuality ManualQ ProceduresWorking InstructionReference Document

*ISO 9000 - 20 Elements4.1 Management Responsibility4.2 Quality System4.3 Contract Review4.4 Design Control4.5 Document & Data Control4.6 Purchasing

*ISO 9000 - 20 Elements4.7 Control of Customer Supplied Product4.8 Product Identification and Traceability4.9 Process Control4.10 Inspection and Test Status4.11 Control of Inspection, Measuring and Test Equipment.

*ISO 9000 - 20 Elements4.12 Inspection and Test Status4.13 Control of Nonconforming Product4.14 Corrective & Preventive Action4.15 Handling , Storage, Packaging, Preservation and Delivery4.16 Control of Quality Records4.17 Quality Audits

*ISO 9000 - 20 Elements4.18 Training4.19 Servicing4.20 Statistical Techniques

26

*StagesSetting up Steering CommitteeDesign of Management SystemTraining all StaffSetting up documentation systemImplementationMonitoring & Evaluation27

*StagesInternal Audit & Pre-assessment audit Certification AuditRegistrationMaintenance of the systemInternal Q AuditSurveillance Visit

28

*Self-manageablePlan what you doDo what you plannedRecord what you didCheck the resultsAct on the difference

*StandardizedClearly listed requirements / guidelinesWorld-wide acceptance

*SystematicInter-relationship of elementsComprehensiveTeam work

*Customer-orientedNeeds defined by customerStress on customer satisfactionEnhancement of quality culture

*Objectively assessedInternal audit (Self-assessment)Audit by 3rd partyThe management system governs

*Clearly DocumentedData and record controlDocument process

*Human resources planning and control inISO 9001 QMS

*5.1 Management commitmentTop management shall provide evidence of its commitment to the development and improvement of the quality management system by:d) Ensuring the availability of necessary resources

*5.5.2 Responsibility and authorityFunctions and their interrelations within the organization, including responsibilities and authorities, shall be defined and communicated in order to facilitate effective quality management.

*5.5.4 Internal communicationThe organization shall ensure communication between its various levels and functions regarding the processes of the quality management system and their effectiveness.

*6.1 Provision of resourcesThe organization shall determine and provide, in a timely manner, the resources needed To implement and improve the processes of the quality management system, and To address customer satisfaction.

*6.2.1 Assignment of personnelPersonnel who are assigned responsibilities defined in the quality management system shall be competent on the basis of applicable education, training, skills and experience.

*6.2.2 Training, awareness and competency

The organization shall:Identify competency needs for personnel performing activities affecting quality;Provide training to satisfy these needs;Evaluate the effectiveness of the training provided;

*6.2.2 Training, awareness and competencyd) Ensure that its employees are aware of he relevance and importance of their activities and how they contribute to the achievement of the quality objective;e) Maintain appropriate records of education, experience, training and qualifications.

*7.4.1 Purchasing controlThe organization shall control its purchasing processes to ensure purchased product conforms to requirements. The type and extent of control shall be dependent upon the effect of subsequent realization processes and their output.

*7.4.1 Purchasing controlThe organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organizations requirements. Criteria for selection on periodic evaluation shall be defined. The result of evaluations and follow-up actions shall be recorded

*7.4.2 Purchasing informationPurchasing documents shall contain information describing the product to be purchased, including where appropriate:- personnel

*THANKS!

* Any Questions ??????

*THE END

*Thank you very much for your patience !!: )

The standard was revised in 1994 to make it applicable to all kinds of organisationsThere will be another revision in 2000 to catch up with the latest requirement of qualityElements are tightly corelated. The 20 elements conserve as a comprehensive checklist for managmentIt stressed the satisfaction of your customersRegular self-evaluation is a must & a 3rd partys assessment & effectiveness to maintain the certification statusEvery item, no matter it is a procedure, a product or a responsibility, must be identifiable and traceable in black and white. The organisation is governed by a system not by a single person.

iso 9000 introduction

Documents