You’re never dressed well

unless you wear a smile.

Your face is your best

packaging.

Winning Strategies

in Career and Personal

Redefining Excellence through Quality

KAIZEN:

3 Paradigms on Quality (What’s wrong with

them?):

Quality is conformance to specification – rule, guidelines, etc.

Quality is what the person in authority checks.

Quality is satisfying the client or customer.

IMPLICATIONS:

Quality is static. Deters any further improvement and

innovation.

Paradigm shift on quality

What Is

Quality?

Quality is … not only to satisfy clients but to keep them satisfied

better than before and better than others

Quality is …Means continuously delighting the customer

Quality is …

the goal is not to be No. 1 but to

stay No. 1, a far No. 1 from the No. 2

Quality is: Doing the right things right the first time.

Doing it better and better.

3 P’s of

Quality

1. Poor- one of

indisputable bad quality:• scrapped • rejected • unsold

2. Passable represents the vast gray area which makes up 60-80% of production

produced incorrectly the first time by rework or repair

3. Perfect a perfect product or service is one done right

the first time

Perfect … a quality organization

aims to produce only perfect products or services, eliminate the passable category and reclassify incorrectly produced items as rejects

Perfect …a policy is necessary to expose problems and solve them, so that the organization can reach quality excellence in the real sense - 100%

Constraints:

To err is human.

There is always the next time.

Doing the right things right the first time requires-

1. tremendous self-discipline

2. not giving yourself a second chance to redo whatever you intend to do

3. perfection and the belief that the objective can be achieved

What is kaizen?

(Niponggo)

Kai- changeZen- good

KAIZEN means -

improvement,

a non-stop improvement.

Impact of kaizen drives the organization

and the individual to constantly develop new and better products or services or way of doing things

CHALLENGE:

A quality organization has a constant stream of new products, services and ideas to replace its current line which may have been copied or rendered obsolete by the clientele or state of technology.

Kaizen separates -

excellent organizations and individuals from mediocre and self-contained product competitors and service providers.

KAIZEN marketing motto:

If a product or service sells,

it’s time to change it for a better one. (Why fix if it ain’t broke?)

If it works, it’s obsolete.

If something right is done right, there must be a way of doing it -

-better … -maybe safer …

-maybe cheaper …

-maybe simpler.

Kaizen aim:

To be always ahead of others and stay there always.

Kaizen challenge to the quality organization and individuals

To constantly develop newer and better products and ways of doing things (services).

Workplace scenario under kaizen:

never a dull moment

Everybody is expected to:

- work and think at the same time all the time

- be in a continuous state of dissatisfaction with how you do your work- even when nobody’s complaining!

Challenge of kaizen for the manager and subordinate alike

On-going improvement involves everyone from top school management to individual teachers, students, parents and the community

Improvement not just in the workplace but continuous improvement including ones’:

☺ personal life,

☺ home life, and ☺ social life.

ELEMENTS OF KAIZEN:

1. Participative management strategies

2. Skill-based pay plans

3. Autonomous work teams

4. Multi-skilled workforce

CONTROL IN KAIZEN

Control is integrated with the work.

Total management of the organization is shared among the total work force which is thus considered during virtually all aspects of planning.

Kaizen as specific strategy for control

It is a program to integrate an organization’s activities so that the pursuit of its objectives can be plotted and monitored at all levels and at all times.

Where does Kaizen lead to?

In Kaizen, what is important is not the destination, for there is none but the direction is-

forwarduphill

In Kaizen,

it is a race that has a starting line but no finish line…

Others see things as they are and ask, why?

R. F. Kennedy:

I dream of things that never were and ask, why not?

Kaizen in Practical Ways:The 5-S

1. Sorting out (seiri)

2. Systematic arrangement

3. Spic and span (seiso)4. Standardizing (Seiketsu)

5. Self-discipline (Shitsuke)