living in an elearning world
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Living In An eLearning World. August 2002 John G. Higgins. The World Has Changed FOREVER!. eLearning is creating paradigm shift – strike that – eLearning HAS created a paradigm shift. Employers need skilled employees - and they need them NOW!. eLearning VASTLY reduces time to competence. - PowerPoint PPT PresentationTRANSCRIPT
LEARNING & DEVELOPMENT
Living In An eLearning World
August 2002John G. Higgins
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Learning & DevelopmentThe World Has Changed FOREVER!
eLearning is creating paradigm shift – strike that – eLearning HAS created a paradigm shift
Employers need skilled employees - and they need them NOW!
eLearning VASTLY reduces time to competence
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Learning & DevelopmentThe World Has Changed FOREVER!
The “X-box” generation is sitting next to you
We can’t afford the high cost of travel
Build it and they WON’T come – content must be LINKED, RELEVANT, ENGAGING, and ACCESSIBLE
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Learning & DevelopmentWe have a new set of stakeholders
The Learning & Development Team
ContentAdvisor
Sponsor Students
The I/TDepartment
3rd PartyContent Suppliers
LMSSupplier
CustomersYour Executive
Team
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Learning & DevelopmentCreate a value based L&D model
Educating employees on products, customer service, and economics of the business
Developing employees
Reducing turnover
Providing cost effective eLearning programs resulting in a reduction in non-charge travel expenses
Reinforcing the corporation’s business model, vision, and values
VALUE PROPOSITION
EducatedEmployees
Connecting Employees with the Business
Efficient &Effective Training
Approach
“Committed to Your Success”
Culture
L&D helps drive revenues by:
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Learning & DevelopmentContent areas
The KCIN Course Portfolio
CONSULTING SKILLS
• Project Management
• Communications
FOUDATION SKILLS
• The KCIN Culture
• Way We Work
BUSINESS SKILLS
• Leadership
• Industry Knowledge
TECHNICAL SKILLS
• Application Software
• KCIN Solutions
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Learning & DevelopmentLearning Delivery Model
• Digital Surround / Blended Learning Approach
• eCourse pre-req to all Classroom Sessions
• Way We Work
• Risk & Quality Management
• NHN – SLII
• Legal 101
Pre-reqs
Core Course
Workshop (4.5 days)
Core Course
Case Studies
External SME’s
Reinforce use of tools / resources
Post-graduate •
Engagement based
mentoring and
knowledge transfer
KNOWLEDGE EXPERIENCE LEARNING+ =
Post-graduate
MD Mentoring
On the job skills development
Repository of course material
EXAMPLE: M800
•Vision & Strategy
• Situational Leadership
• Performance Management
• Client Relationships
… acquired through
• eLearning• Knowledge resources
• BDST• GCSC
• Mentoring
… gained
• On the job• In skills workshops
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Learning & DevelopmentLearning Management System
Accessible through Inside KPMG Consulting or any ISP
Personal Learning Center
Courses organized by Learning Paths
Completed Course History by fiscal year
Access to 1,000 courses
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Learning & DevelopmentOur results
1998 4,801 Enrollments $48 / Learning Credit $18M annual budget $2,117 per employee 5% eHours 40 hours per employee
2001 33,500 Enrollments $34 / Learning Credit $12.7M annual budget $1,412 per employee 75% eHours 50 hours per employee
2002 28,889 Enrollments $35 / Learning Credit $8.0M annual budget $975 per employee 65% eHours 60 hours per employee
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Learning & DevelopmentWatch for the landmines
You can’t implement the demo
Sponsorship
The technology is merely a platform
Outliers
User experience
Reporting & analysis
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Learning & DevelopmentCritical success factors
Research – Research – Research
Project Management 101
Think integration
Prototype – prototype - prototype
Human factors lab
Test – test – test
Learn to operate with speed
80% today is better than 100% never
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Learning & DevelopmentLet me hear from you!
John G. Higgins
KPMG Consulting, Inc.
Chief Learning Officer