logicclassroom: email marketing
DESCRIPTION
In our latest LogicClassroom, we focused on how to create and maintain conversations through email marketing.TRANSCRIPT
HOW TO RUN AN EFFECTIVE EMAIL MARKETING CAMPAIGNYen LeFebruary 11, 2014
T: 617.266.9166www.bostonlogic.com
AGENDA
The importance of email marketing – a look at the numbers
Why your emails are not getting noticed How to make your emails more engaging
Trust Relevance Conversational Consistency Strategy
T: 617.266.9166www.bostonlogic.com
EMAIL IS A POWERFUL MARKETING TOOL
94% of Americans check their email regularly 58% of adult Americans check email first thing in the
morning 77% of consumers prefer to receive permission-based
marketing communications through email $1 spent on email = return of $40.56. By comparison,
$1 spent on SEO = return of $22.44
T: 617.266.9166www.bostonlogic.com
YOUR EMAILS ARE NOT GETTING NOTICED!1. Consumers are more empowered2. Higher expectations for email quality3. Can easily opt-out of emails
T: 617.266.9166www.bostonlogic.com
FOCUS ON ENGAGEMENT BECAUSE IT MATTERSEmail providers analyze the open & click through rates of emails – eventually will go to spam folder if not engaging
Avg. Open Rates: 10-
15%
Avg. Click Rates: 2.1-
5%
Avg. Click to Open Rates:
11-15%
Avg. Unsubscribe: 0.11-0.2%
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
SEND EMAILS TO CUSTOMERS THAT WANT THEM
Maintain a
quality list
Set expectation
s during opt-in
Send a welcome
opt-in email
Make it easy for users to
opt-out or opt-down
Identify inactive
users and remove them
T: 617.266.9166www.bostonlogic.com
AND SEND EMAILS WHEN THEY EXPECT THEM
Keep your newsletter or drip campaign consistent Same days and time of day Frequency Types of content (and tone) Branding – same format for
emails Naming Subject line tone
T: 617.266.9166www.bostonlogic.com
BEST TIMES TO SEND EMAILS
Early bird – 58% of adult Americans check email first thing in the morning
Time they opt-in – Capture time users sign up for your list and send emails to them at that time
Send emails by time zone
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
SEGMENT YOUR LISTS WHEN YOU CAN
Target Type Open Rate Click-Through Rate
Conversion Rate
Untargeted broadcast emails
20% 9.5% 1.1%
Triggered from user actions
27% 9.3% 2.3%
Targeted with web click data
33% 14% 3.9%
T: 617.266.9166www.bostonlogic.com
HOW SHOULD YOU GATHER INFORMATION?
When users sign up, keep web forms short Once customers subscribe, invite them to a
preference center Pay attention to click paths and transactions – make
inferences about their demographics Actions speak louder than words
T: 617.266.9166www.bostonlogic.com
USE THE INFORMATION TO INCREASE ENGAGEMENT
Send event-triggered campaigns Create different email tracks/drip campaigns to respond
to each event (Ex: Social media eBook signup) Target new campaigns based on how your leads have
reacted to prior campaigns Can be as basic as checking open and click-through-rate
Re-mail/retarget emails to those who haven’t opened
T: 617.266.9166www.bostonlogic.com
GET PEOPLE READING YOUR EMAILSEmails that
engage
Solve their problem
Save them money
Make them smarter
Entertain
Content customers
want to read
Original
Repurposed (blog posts)
Trends in the industry
User generated
(testimonials)
Catchy subject lines
Educate
Ask a question
Announce a new product
Offers a solution to a
problem
Design that draws the eye
Keep it to 600 pixels
wide
Responsive to mobile
Buttons & images
Include plain text version
T: 617.266.9166www.bostonlogic.com
DESIGN WITH MOBILE IN MIND
41% of commercial emails are opened on mobile devices
58% of marketers are not designing for mobile phones
T: 617.266.9166www.bostonlogic.com
THE RELEVANCE OF YOUR EMAIL/ENGAGEMENT LEVELS CAN BE TESTED
Start simple: Test headers and subject lines Test one element at a time Control for day and time of day campaign is sent Keep a log of all tests Small changes can be significant!
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
IT’S IMPORTANT TO BE ABLE TO TWEAK CAMPAIGNS
Add new/change content when necessary Schedule content to activate or deactivate when it is
no longer relevant Automatically limit frequency – don’t want to
overwhelm your customers Don’t send duplicate content (if someone already
downloaded an eBook, don’t send them the invitation again)
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
Goal is to create or continue a conversation on email
KEEP MESSAGES CONSISTENT THROUGHOUT ALL CHANNELS
T: 617.266.9166www.bostonlogic.com
USE OTHER CHANNELS TO LISTEN TO YOUR CUSTOMERS
Social Media
Email Marketin
g
T: 617.266.9166www.bostonlogic.com
WHAT IS AN ENGAGING EMAIL?
Trustworthy
Relevant
Conversational
Consistent
Strategic
T: 617.266.9166www.bostonlogic.com
USE DATA TO COME UP WITH A BETTER STRATEGY
Marketing automation helps you personalize and target your marketing
Increase efficiency by streamlining your marketing processes and improving your relationships with clients
Segment your lists and send personalized messages Run coordinated multi-channel campaigns Get a deeper understanding of what’s working and
what’s not
T: 617.266.9166www.bostonlogic.com
Questions?