Office 365 for IT Pros

Office 365 Technical OverviewJune 20136/19/20131Microsoft Exchange 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A new era of Computing

Source: Being Human: Human-Computer Interaction in the year 2020, Microsoft Research, April 2008http://research.microsoft.com/en-us/um/cambridge/projects/hci2020/ 2AgendaWhat is Office 365?Where does my infrastructure go?How do all the Office 365 workloads fit together?How do I manage identities?Does the role of desktop software change?Can I go all web-based?What about filesharing?

Enterprise-grade cloud services & servers

The role of Microsoft TechnologyProven productivity solutions that are easy to use and manageFlexible tools to do your best work, across devices

4

Exchange OnlineSharePoint OnlineWhat is Office 365?LyncOnlineOffice 365 ProPlusProject OnlineVisio Pro for Office 365Latest productivity services in Microsofts public cloud + the latest apps6/19/20135Microsoft Office 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Benefits of Office 365

Office apps and Office Web apps

Reliable servicewith a 99.9% SLA

Industry trusted certifications

Advanced IT controls and configurationOptimized experiencesfor common devices

Always up to date

Latest productivity services in Microsofts public cloud + the latest apps6

Understand where your data is stored7Microsofts Global Footprint10 100 Datacenters (DCs) worldwide

Multiple Content Delivery Network (CDN) edge nodes around the worldDatacenter network connConnecting Datacenters to UsersLast mile and P2PLast mile providers deliver to consumersP2P technology improves last mile deliveryCore: Data centersGlobal Fiber backbone that connects Data CentersEdge NodesConnect Data Centers to Internet Exchange PointsMetro solutionsConnecting business customers to last mile providersInside a DatacenterIT LoadCRACChillerCondenserCooling towersWater supplyUPSGeneratorsTransformerGeneratorsMaximize IT LoadServersStorageNetworkingMinimize Building LoadElectricalSwitch GearUPSBattery BackupMechanicalChillersCRACsPower Usage Effectiveness (PUE)Standard measurement of datacenter efficiency:

11Building25%Cooling25%ITIT50%Building25%

Cooling25%IT50%Datacenter Operational Energy UseEnterprise Datacenter: 2.0 Peak PUECloud Datacenter: 1.4 Peak PUE71%29%12

Adiabatic Units

ChillerEnergy In = Heat OutRemoving heat is criticalEnvironmental control is a major source of energy and water consumptionInnovative approaches increase overall efficiency over traditional computer room air conditioning (CRAC)

Cooling Tower

Air Handling Unit (AHU)6/19/201313 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Rack Density and Deployment1.4 1.6 PUEMinimized Resource Impact

ServerCapacity~2 PUE 20 year TechnologyContainers, PODsScalability & Sustainability1.2 1.5 PUEAir & Water EconomizationDifferentiated SLAs ITPACs & ColosReduced Carbon, Rightsized1.05 1.20 PUE Faster Time to Market Outside Air CooledMicrosofts Datacenter Evolution2011+Generation 42008Generation 31989-2005Generation 12007Generation 2

Density

Containment

Colocation

Modular14

Example: Quincy Generation 4 DatacenterITPACs Modular Server Building BlockIncludes IT, Air Handling, Mixer, UPSUtilizes Airside Economization PAC with Adiabatic CoolingConserves energy and reduces carbon footprintLess than 1% water used by traditional DCs

Extremely efficient PUE of 1.05 - 1.215Office 365 operates as a datacenter within our datacentersShared Mechanical & ElectricalConsumer Services:Different hardwareSeparate access control Separate networkSeparate storage16

Which service components will you use?SPC2012 IT Pro 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.6/19/201318Layers of Office 365Office 365 PortalsSign Up Experience

Tenant AdministrationLanding Pages

Office 365 Platform ServicesCommerce & BillingIdentity PlatformAuthenticationInternet DNSOffice 365 ServicesSharePoint OnlineExchange OnlineLync OnlineOffice ProWeb AppsOtherSPC2012 IT Pro 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.6/19/201319DemonstrationChoose the right Identity Management options

Windows Azure Active DirectoryOne Cloud Directory for every organizationWhat it is:the identity platform behind Office 365 & other Microsoft Cloud ServicesAble to integrate with enterprise identity platformsEnabler of single sign-on for Office 365 and other apps

What it isnt:Windows Azure Active Directory is not your AD Domain Controllers running in the Windows AzureWe do support AD running as a role on a VM in Windows Azure IaaS but that is a separate discussion22

Cloud IdentitySpreadsheetCSV ImportOffice Activation ServiceOffice 365 Admin PortalExchange Mailbox Access

Windows Azure Active Directory

OAuth2SAML-PWS-FederationMetadataGraph APIAuthenticationAuthorization24On Premises

Directory & Password SyncActive DirectoryDirSyncWindows Azure Active Directory

OAuth2SAML-PWS-FederationMetadataGraph APIOffice Activation ServiceOffice 365 Admin PortalExchange Mailbox Access

AuthenticationAuthorization25On Premises

Federated IdentityActive DirectoryDirSyncWindows Azure Active Directory

OAuth2SAML-PWS-FederationMetadataGraph APIActive Directory Federation ServicesOne way trustOffice Activation ServiceOffice 365 Admin PortalExchange Mailbox Access

AuthenticationAuthorization26Core identity scenarios with Office 365Cloud IdentitySingle identity in the cloud Suitable for small organizations with no integration to on-premises directories

Windows Azure Active DirectoryOn-Premises IdentityDirsync & Password Sync*Directory & Password Synchronization*Single identitysuitable for medium and large organizations without federation*

Windows Azure Active DirectoryFederated IdentityOn-Premises IdentityFederationSingle federated identity and credentials suitable for medium and large organizations

Windows Azure Active DirectoryDirectory Sync* Password Synchronization targeted for Q2 CY 201327Understand the options that affect your desktop

Office 365 Professional Plus

Easy installOffice on demandSave to cloud 5 PC/Mac & mobile RoamingUpgrades included

29Traditional Enterprise Office Deployment

Work PC

Software DistributionDeployPatchHome PC

Office Home Use Program Portalhttps://www.microsofthup.com

Volume Licensing Service Centerhttp://www.microsoft.com/Licensing/

30Office 365 Professional Plus Deployment

Work PC

Software DistributionDeployPatchOffice Content Delivery Networkhttp://officecdn.microsoft.com

Office 365 User Portal

https://c2rsetup.officeapps.live.comhttps://portal.microsoftonline.com

Personal Devices

31Browser Requirements for Office 365Internet Explorer 8Safari 5latest ChromeLatest Firefox

Office Web AppsConsumer / Windows LivePublicly available to any Live ID userFree with SkyDrive & Outlook.com (Hotmail)Iterative release cadenceOn-Premise / Private CloudRuns as Office Web Apps ServerIntegrates with SharePoint, Exchange, File shares, etc.Minimal changes during life cycleOffice 365 / Public CloudAn option within the serviceMonthly per-user subscription90-day service update cycle

3333BrowserHow Office Web Apps WorkHost FrameSharePoint (Host)Office Web Apps ServerApp FrameWOPI34Where will you share content?SharePoint Online componentsSharePoint actual bits & featuresSame bits used in on-premises deploymentsAll features must conform to service fabric horizontalscloud readyService Fabric components needed to run serviceDeployment & Environments TopologyIdentity & Sign InProvisioning Tenants & Users Tenant AdminUpgradeHigh Availability & Disaster RecoveryTelemetry, Incident Management, Debugging & Patching Code in the ServiceZoom in on topology, provisioning & upgradeDeep dive into system topology & deployment, customers onboarding & upgrades36Layers of SharePoint OnlinePhysical machines are used purely as virtual machine hosts for compute-centric tasks:Greatly improves manageability. Deployment becomes entirely VHD-based.Greatly improves predictability. The VHD we test is the VHD we run in production.Negligible performance impact from virtualizing.Virtual Machine Layer: Hyper-VSharePoint Cloud Continuum

CONTROLCOST-EFFICIENCYSharePoint (On-premises)Value Prop:Full h/w control size/scaleRoll-your-own HA/DR/scaleValue Prop:100% of API surface areaEasy migration of existing appsRoll-your-own HA/DR/scaleSharePoint (Windows Azure)Value Prop:Auto HA, Fault-ToleranceFriction-free scaleSelf-provisioning, mgmt @ scaleSharePoint Online (Office 365)39SharePoint Online TopologyWFEApp ServerCrawl WFECATimer JobsSandboxContent:Fed AppFed QueryFed CAFed IdxFederated Services:SQLSQLSQL:SQLSQLADADDirectory:Stamp 1:WFEApp ServerCrawl WFECATimer JobsSandboxContent:Fed AppFed QueryFed CAFed IdxFederated Services:SQLSQLSQL:SQLSQLADADDirectory:Stamp 2..N:Network 1..N:AD SyncProv.SCOMULSSPDiagWERDNSSMTPAdminBackupNLBNLBDatacenter 1..N:WFEApp ServerCrawl WFECATimer JobsSandboxContent:Fed AppFed QueryFed CAFed IdxFederated Services:SQLSQLSQL:SQLSQLADADDirectory:Stamp 1:WFEApp ServerCrawl WFECATimer JobsSandboxContent:Fed AppFed QueryFed CAFed IdxFederated Services:SQLSQLSQL:SQLSQLADADDirectory:Stamp 2..N:Network 1..N:AD SyncProv.SCOMULSSPDiagWERDNSSMTPAdminBackupNLBNLBDisaster Recovery Datacenter 1..N:Grid ManagerGlobal DirectoryTenant Admin (UI)Commerce backendDNS (multiple)OrgID Auth, Svc.Incident ManagementAzure (Windows/SQL)CDN Services40

Failure ScopenonediskrackdcCopy Count124610+Data CenterData CenterRack 2Rack 1Keeping Your Data SafeRack 3saveRAID 10synchronousmirroringasynchronouslog shippingasynchronousreplicationscheduled backups

point-in-timerestorerecyclebinclient sidecacheSPC2012 IT Pro 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.6/19/201341Delivering Mail @ Scale

DAGNETWORKPARTITION

Visual journey through scale

NETWORKPARTITION

Outlook.comKey pointsHorizontal scale by adding more storage

Single namespace, single partition

NETWORKPARTITION

Outlook.comKey pointsBut you can only do that so muchNeed better strategies as failure domain is now large!

Horizontal scale via more DAGs

NETWORKPARTITION

NETWORKPARTITION

NETWORKPARTITION

Outlook.comKey pointsYou add more partitions But now you have to stitch them all back together So you do the next best thing

PARTITION

PARTITION

PARTITION

Outlook.comKey pointsTo avoid major failure, really need to split the partitions across physical locations Exchange online has at least four copies of data across four different locations

NETWORKNETWORKNETWORKNETWORKNETWORKNETWORKBut even thats not enough

Outlook.comKey pointsNow we can even go past geos

North America 1

North America n

Europe 1Keep scaling, reducing failure domains

Outlook.comKey pointsHow to manage thousands of servers, millions of users? Answer is to automate everything especially failures

North America 1

North America 2

Europe 1

DATACENTERAUTOMATION

But now new challenges emerge

Key pointsOffice 365 operates as a federated set of services Critical infrastructure: Microsoft Online ID, Portal, Provisioning Better for customers, better architecture SharePoint Online, Lync Online operate in a similar fashion Another reason why some tools not available on-premises

North America n SPOLYNCMicrosoft Online IDOffice 365 PortalOffice 365 Provisioning

Office 365: loosely coupled

PARTITION

PARTITION

Outlook.comKey pointsEach DB WW is tested across every scenario every five minutes The whole stack is verified in one go Failures at any point are turned into alerts and escalated to engineers From two+ locations to ensure accuracy and redundancy in systemHundreds of millions of transactions per day to verify the system

NETWORKNETWORKNETWORKNETWORK

Outside-in monitoring IMAP migrationCutover migrationStaged migration2010 Hybrid2013 HybridExchange 5.5Exchange 2000Exchange 2003Exchange 2007Exchange 2010Exchange 2013Notes/DominoGroupWiseOther* Additional options available with tools from migration partnersSummary of Migration Options *Simple MigrationsHybridIMAP MigrationSupports wide range of email platformsEmail only (no calendar, contacts, or tasks)Cutover Exchange Migration (CEM)Good for fast, cutover migrationsNo migration tool or computer required on-premisesStaged Exchange Migration (SEM)No migration tool or computer required on-premisesRequires Directory Synchronization with on-premises ADHybrid DeploymentManage users on-premises and onlineEnables cross-premises calendaring, smooth migration, and easy off-boarding5252Cloud Computing creates new IT jobsTotal Cumulative Jobs Generated by Cloud Computing Worldwide

Source: Cloud Computing's Role in Job Creation, IDC, March 2012http://www.microsoft.com/en-us/news/download/features/2012/IDC_Cloud_jobs_White_Paper.pdf Cloud Computing frees enterprises from the constraints of the client/server model, where up-front investments in infrastructure are required to pursue technological solutions to business problems 53Office 365 is the future of productivityOffice 365 is loosely coupled but consistent set of servicesNew capabilities will come to Office 365 firstCloud computing changes the role of IT, but does not supersede it

Conclusions 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/19/2013 6:00 PM55 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.