Pathways to

Work 2013

Joint Committee on

Jobs, Enterprise and Innovation 8 October 2013

1. Pathways To Work 2012 (PTW)

2. PTW 2013

Today’s Agenda

3

Commence Payment

Advise CWS

Refer to FÁS

Cease payment of BASI

Apply for rent supplements

etc.

Refer to Training

CES External job.

Jobs club

Make CE/Training payments

Advise DSP

Take-off payment

Cease payment at scheme end

Advise DSP

Re-start payment

Take details Make appt.

Refer to CWS

Take details

Commence Payment of

BASI

Take details Make

appointment

3 sets of interfaces X 3 sets of records X 3 sets of payments X 50+ options =

complexity, duplication, frustration and sub-optimal outcomes for customers

In 2011 state provision for people who became unemployed was fragmented, complex and ineffective…

Our approach to change was informed by a number of key reports...

4

• Report of the Employment Task Force (Wim Kok) November 2003 – Focus on ALMP

• OECD Report: ‘Activation policies in Ireland’ January 2009 – Focus on activation and service integration.

• ICTU: Job Creation and Protection Plan May 2009 – Training and career counselling for unemployed

• NYCI Report: ‘Creating a future for young jobseekers’ March 2011 – Service Integration and activation.

• Government decision to establish a National Employment and Entitlements Service March 2011

• NESC Report: ‘Unemployment and Active Labour Market Policies:2011- 2015

5

Functional Experts

Investigation Employment

Guidance Special

Needs

Inte

gra

ted

Vie

w o

f Cu

sto

me

r

Case Management

Functional experts

brought in as

necessary Client provided with

appropriate income,

employment and

personal development

supports

Client

Accesses

Services

Client is

registered for

service. Profile

data captured

Intreo staff

assess needs.

Helps client to

develop/monitor

personal progression

plan.

Immediate

Needs

Referral to

Personal Development

Job

Placement

Outcomes

Multip

le A

ccess C

hannels

Access

And was based on developing a new service model …

Register for

service and

commit to

participate in

activation?

Demonstrate

Bona-Fides?

Commence

Payment

Retain

Payment

Y

Y

Y

N Move to reduced payment

N

Recommit and

demonstrate

Bona-Fides? Y Payment

Restored

Move to minimum payment rate

N

…that links payment of benefits to participation in activation programmes…

In developing this approach the focus was on early engagement with jobseekers to stem the increase in long term unemployment

Flows into long-term unemployment

PTW 2012 endorsed this approach….

“Put simply, no-one who loses his/her job should be

allowed to drift, with no support, into long term

unemployment. “

Pathways to Work Paragraph 4, page 7.

PTW 2012 Key Elements/Actions…

• The development and roll-out of new service processes for jobseekers – INTREO:

– Integrated employment and income support services – ‘one-stop-shop’

– Integrated welfare decisions – to speed up the decision process

– Profiling to inform and prioritise the activation process

– Group Engagement to initiate activation

– Implementation of personal progression planning as part of a 1-2-1 case management process

– ‘Contract’ of rights and responsibilities

– Implementation of a penalty rate regime

• The development/implementation of new jobseeker and employer offers (JobBridge, TÚS, JobsPlus)

• Intensified employer engagement activity.

• Development and specification of contracted service delivery options

• Significant organisation mergers and integration (2,000 + staff)

10

The delivery of these elements/actions requires significant organisation and service development

• Transfer of functions (2011 - 2012) – The gathering together of all of the relevant functions within one

organisation

• Integration of services (2012 – 2013) – The merger of services into one ‘united’ organisation

– The reorganisation of work and people to improve efficiency and effectiveness of delivery of current services. (e.g. BSCF)

• Service Development (2012 and ongoing) – The development and implementation of the new service model

– New IT systems and operational/resource models

– New activities for the organisation, new roles for people.

1. Pathways To Work 2012 (PTW)

2. PTW 2013

Today’s Agenda

PTW 2013 is a response to experience and developments during 2012/13

• Persistence of long-term unemployment

• Emergence of jobless households as an issue to be addressed

• EU wide commitment to respond to youth unemployment

Addressing long-term unemployment is a key challenge facing our state…

And our individual citizens…A person’s prospects of finding work diminish rapidly once they pass the 12 month threshold

The more entrenched long-term unemployment becomes the more difficult the challenge of economic recovery

Accordingly PTW 2013 seeks to “augment” PTW 2012 to increase focus on long-term unemployment

• Greater engagement with/More attractive incentives for employers

• Greater engagement of third parties in delivery of activation services - JobPath

• Rollout of the Youth Guarantee

• Focus on long term unemployed

• More activation and training scheme places for long-term unemployed people

• Faster roll-out of the Intreo service

• More effective interplay of tax, welfare and in-work payments

50 Actions – Including….

A revised set of targets has been published Measure/Target 2012 Actual 2013 Target

Performance

Improvement on 2012

Move 75,000 long-term unemployed into employment by end

2015. 16,260 20,000 23%

Increase the exit rate of people on the live register for two

years or more by 50% (to 40%) by the end of 2015 (New

Target)

27% Exit rate target = 31% 15%

Reduce the persistence rate (the rate at which short term

unemployed people become long term unemployed) to 25% in

2015. (New Target)

31% 29% 6%

Increase % of vacancies filled with involvement of Department

of Social Protection Employment Services to 15% by end 2015 7% 10% 39%

Provide Group Information/Engagement sessions to jobseekers 68,600 85,000 jobseekers 24%

Complete personal profiles of people listed on the live register. 53,800 Profile all clients. 775%

Conduct initial one-to-one guidance interviews with jobseekers 158,000 185,000 initial

interviews 17%

Fill all additional places on Community Employment, TÚS,

Jobbridge and the Local Government Social Employment

Scheme (New Target)

N/A

Fill 10,000 additional

places approved in

Budget

New Target

Roll-out ‘One-Stop-Shop’ intreo offices 10 33 new intreo offices

(43 offices in total) 330%

Make a range of FÁS, Further Education and Higher Education

Programmes available to meet the needs of the long term

unemployed (New Target)

N/A

51,000 places

available to LTU New Target

Measure/Target 2013 Target End Q2 Target End Q2 Actual Comment

Move 75,000 long-term unemployed at start of 2012

into employment by end 2015. 20,000 9,000 9,485 Ahead of Target

Increase the exit rate of people on the live register for

two years or more by 50% (to 40%) by the end of 2015 Exit rate target = 31% 29% 31% Ahead of Target

Reduce the persistence rate (the rate at which short

term unemployed people become long term

unemployed) to 25%

29% 30% 31% Off target by 3%

Increase % of vacancies filled with involvement of

Department of Social Protection Employment Services

to 15% by end 2015

10% 8% 5.9%

6.8% in Q1 2013 per QNHS. Rose

from 6.3% in Q4 2012. Fell back in

Q2.

Provide Group Information/ Engagement sessions to

jobseekers 85,000 jobseekers 42,500 62,300 Ahead of Target

Complete personal profiles of people listed on the live

register. Profile all clients. 95,000 109,066 Ahead of Target

Conduct initial one-to-one guidance interviews with

jobseekers

185,000 initial

interviews 90,000 83,000

Number of update interviews

78,700

Fill all additional places on Community Employment,

TÚS, Jobbridge and the Local Government Social

Employment Scheme

Fill 10,000 additional

places approved in

Budget

3,000

9,244 (starts on all schemes

2013)

Net Increase = 1,100

Behind target but progress being

made with new GateWay scheme

and expansion in CE places

Roll-out ‘One-Stop-Shop’ intreo offices 33 new Intreo offices

(43 offices in total)

10

(20 total) 2

17 Offices handed over as at Sept.

Still scheduled for 43 by year end

Make a range of FÁS, Further Education and Higher

Education Programmes available to meet the needs of

the long term unemployed

51,000 places available

to long term

unemployed

N/A N/A Momentum on track with 3,700

starts to the end of Q2.

PathWays to Work Performance Report Q 2 2013