PowerShip

Why PowerShip? PowerShip 1

Advantages for the Seller through LSP:

Enables a more convenient, hassle free and smoother

Shipping Process for the Seller’s peace of mind

Provides automated and accurate shipment tracking

Helps save time lost in tracking multiple items

Reduced communication between Buyer and Seller

FastShip discount in PaisaPay Fees for items

dispatched within a day of order confirmation along

with 5 Star DSR ratings

Provision of Packing Material

Offers great shipping rates and hence builds loyalty

Advantages for the Buyer:

Offers a more consistent experience

Mobilizes faster shipping timelines

PowerShip – Selling Made Easy PowerShip 2

• The PaisaPay timelines for shipping the orders and delivery continue to be applicable

• If the item is shipped within One Day, Seller receive a 5 star DSR on shipping and handling time and a PaisaPay Discount

• If Seller doesn’t mark RTS or if LSP doesn’t confirm pick up within timelines, a request for Item Not Received (INR) is raised.

Sold with PaisaPay - Transaction Summary Page

Sorting Filters for Transaction

Status

Icon for ‘Sort by Payment Status’

Eliminated

A new column that indicates

LP for PS ordersPrint Manifest

TabDownload

Tab

Indicator for Cash on Delivery

1 2 3 4 5 6

1

2

3

4 5

6

PowerShip 3

Transaction Status • All sold lists out all items sold by the Seller via PaisaPay

• Unshipped lists only Non-PowerShip orders that are yet to be shipped

• PowerShip Unshipped lists only PowerShip orders that are either ready to be shipped or ones that have already been collected by LSP but not yet updated for delivery status in the system by LP

• Delivery Deadline Over lists items for which the delivery status is yet to be updated or haven’t been delivered yet

• Items Delivered lists items that have been delivered to the buyer

• Refunds/Exceptions lists items for which refunds were initiated by the system or the buyer because the item was lost, damaged or wasn’t delivered within timelines. This will also include transactions that are in RTS INR state wherein the LSP either hasn’t picked the package from seller or hasn’t updated eBay regarding pick-up status.

You can further refine your search at the following levels:

• PaisaPay ID• Buyer ID• Item ID• COD order• Prepaid Orders• PowerShip Orders • Self-shipped Orders• Courier Allocated

PowerShip 4

Shipping Preferences General Preferences

• You can set your Print and RTS actions under the Shipping Preferences Tab:

• You can either select separate or combined actions for printing your shipping documents and marking your orders as Ready to Ship. If you select ‘On printing labels’, your orders will be marked Ready To Ship as soon as you print shipping documents. If you select ‘As a separate action’, you will have to mark your orders RTS as a distinct action once you have printed your shipping documents.

• You can either print your shipping labels combined with the Order Statement or separately by selecting ‘combined with the order statement’ or ‘separately from the order statement’ respectively.

• Here, you can also choose whether you wish to view your pending orders in your list of ‘All transactions’.

PowerShip 5

Print Shipping Documents

Tracking Shipment Status on Transaction Details Page

PowerShip 6

From Transaction Details Page

From Summary Page

You can either print Shipping labels from

the Transaction Summary Page or the Transaction Details Page.

By Printing the Shipping documents, your order is marked as Ready to Ship in

the system.

Shipping Documents PowerShip 7

Manifest Copy

Shipping Label

Order Statement

Shipping Declaration

FedEx (All Shipments)

• 1 AWB Label on the consignment (packaging)

• 1 AWB on A4 Sheet• 2 to 3 copies of Seller Invoice with

CST/TIN number• Shipping Declaration• Documents / Form as per the buyer

state / location• Copy of Manifest for FedEx to take

away

BlueDart (All Shipments)

• 1 AWB on the consignment (packaging) or Order Statement document containing AWB bar code

• 2 to 3 copies of Seller Invoice with CST/TIN number (multiple copies needed for clearing shipment at entry points

• Shipping Declaration• Documents / Form as per the buyer

state / location• Copy of Manifest for BlueDart to

take away

Indicator for Logistic Service Provider (LSP)

PowerShip 8

• Please note that for PowerShip transactions, the column for LSP indicator displays the logo of the assigned LSP only once the seller prints the shipping documents for that transaction.

• This rule stands for both Combined and Separate Print & ‘Ready to Ship’ Actions.

LSP Indicator

No LSP Indicator

Before Printing Shipping Documents

After Printing Shipping Documents

Combining Orders

How? • You can combine multiples items with the same PaisaPay ID by selecting the items

together from the Transaction Details Page. • After selecting the items, print shipping documents and mark as Ready To Ship. This

action will combine the orders and assign the same Airway Bill Number for the package.

You can combine multiple orders in a single package only if:• The courier assigned for the items are the same • The mode of shipment for the orders are the same i.e. surface, air, cargo, Cash on

Delivery, etc. • Also Note: If you request for time extension on delivery for any one of the these items,

you will not be able to include the item in the combined package.

PowerShip 9

Combining orders from Transaction Details Page

PowerShip

Here’s an example:

This PaisaPay ID consists of 2 line items.

You will have to check the two items together from the ‘Items pending action’ section and click on ‘Print Shipping Documents ‘ to combine the items together.

10

Formation of Separate Packages

• In this example, the PaisaPay ID has three line items.

• After checking all items and clicking on Print Shipping Documents, they were divided in two different package because the couriers allocated were different. For Samsung Galaxy Note Premium Suite and Radio Remote Control Helicopter + RC remote control care Air Toy Gift Diecast, the courier assigned is FedEx. Hence, the two items are combined together as Package 1. Whereas the third item SanDisk 16 GB MicroSDHC Card is listed separately in Package 2.

• Similarly, if there is an item for which the seller requests time extension or offers Cash on Delivery, it is packaged separately from the other line items for that PaisaPay ID.

PowerShip 11

Combining Orders – Ground RulesPaisaPay IDs with multiple line items:

• For separate Print & RTS Actions - You can combine orders from the Transaction Details Page and mark the order as RTS from the Transactions Summary page.

• For separate Print & RTS Actions: You can recombine the packages if you haven’t marked the order as Ready to Ship yet. This rule is applicable only if you have selected separate actions for Print and RTS in your shipping preferences. Once you mark the order as RTS, you cannot recombine the package. Also, there is a threshold limit for the number of times a seller is allowed to recombine such orders. In this case the last combination is followed through for shipping.

• For combined Print & RTS Actions: You cannot recombine orders. • For both combined and separate Print & RTS Actions: If you directly mark the order as RTS

from the Transaction Summary Page without any prior combining of orders at the Transaction Details page, the items are packaged separately. Refer the screenshot below.

PowerShip

Here, the order was marked as RTS from

the Transaction Summary Page. The packages formed are

separate.

12

Package Details after LSP Pick-Up

• As soon as the LSP collects the order, measures the package weight & updates the system, the package details are displayed in the Seller’s My PaisaPay Facility (Transaction Details Page – refer screen shot below).

• Please Note: The Shipping Charges are determined basis the weight of the package.

PowerShip

Clicking on the Airway Bill Number

will direct you to the LSP site

13

Account Balance

PaisaPay Fees & Remittance: • This page lays out structured information pertaining to all your remittances – Pending and

Previously Processed.• You also get to view your COD remittances separately.• To view the PaisaPay invoice, select invoice period and click on view.

PowerShip

Click here to view the

PaisaPay invoice

14

PaisaPay Invoice

PaisaPay Fees & Remittance:

• The PaisaPay invoice is inclusive of PowerShip shipping charges as indicated here.

• The PaisaPay fees is auto debited from your remunerations at the time of PaisaPay

remittance.

A new column to indicate

PowerShip fees

PowerShip 15

PowerShip Rate Card for Sellers

• Pricing includes Fuel Surcharge. Excludes taxes (Service Tax and Education cess)• Prepaid and COD – Applicable rates for per 500 gms. For higher weights, consider multiples of

500 gms. Examples for item weighing 800 gms, the rate applicable will be Rs. 40 X 2 for Metros and likewise for Local and National

• Transactions qualifying for FastShip (items shipped within 24 hours basis LP pickup confirmation), will be charged PaisaPay fees @ 4% instead of 4.5% (excluding taxes), which translates to 11% discount on the transaction fees. For EMI transactions, the fees will be charged @ 5.5% instead of 6%

• Applicable rates for eBay Sellers for PowerShip eligible transactions till 31st Dec 2012• eBay will assign Logistic Service Provider to PowerShip orders as per the following preferences

as per PIN code serviceability of buyer location. • All Priority orders below Rs. 5000 preferentially shipped via Fedex• All Priority orders above Rs. 5000 preferentially shipped via BlueDart• All Surface orders preferentially shipped via BlueDart• All COD orders preferentially shipped via BlueDart

PowerShip

Service Prepaid / AirPer 500 Grams

Surface Per KG (Min 5 KG)

CODPer 500 Grams

Metro Rs. 42 Rs. 19 Rs. 82 or 5% (whichever is higher)

Local Rs. 29 Rs. 16 Rs. 82 or 5% (whichever is higher)

National Rs. 42 Rs. 19 Rs. 82 or 5% (whichever is higher)

16

Surface Mode for PowerShip

PowerShip Surface mode for PowerShip

Sellers can offer Surface mode shipments for bulky appliances over Air mode. This will help sellers offer economical shipping rates for such items. This feature is being powered by Bluedart and enabled for Maharashtra, Delhi, Chennai and Hyderabad in the first phase. In the following weeks, the reach will be extended to more regions.

This feature is available only for select categories as mentioned on Slide .

Items listed under categories enabled for Surface mode will now have an extended delivery timeline. Refer to the table below. This timeline excludes all Sundays and bank holidays.

1

Max Period

RTS 5 days

Delivery 15 Days after Pick-up

Surface & Air mode - SYI• Sellers will now have to offer both Surface mode and Air mode for the (Surface + Air)

enabled categories when listing their items via the SYI form.

PowerShip 2

Air Mode

Seller can offer differential rates on both modes

Buyer at Checkout can now:• Choose a shipping mode as desired for the categories enabled under both Surface and

Air mode.

To change from Surface mode to

Air mode

PowerShip 3

Here surface mode is displaying as the selected shipping

method

My PaisaPay Changes

29/05/12 15/06/12

Ship Before: The item needs to be marked as ready to ship within 5 days of the order placement.

Deliver Before Date: This indicates a 15 working day time limit (including Saturdays) from the date the parcel is picked up from the seller.

PowerShip 4

PaisaPay Admin Tool • How will Surface mode details be reflected on the Transactions Detail Page?

PowerShip 5

Categories enabled for Surface + Air mode

Please Note:• For a product listed under a category enabled for ‘Surface Only’, seller will not be able to

provide Air as a mode for shipment.

• Under categories enabled for both Surface & Air mode, sellers will have to select both shipment modes in SYI and indicate differential shipping rates for competitive pricing.

• Example: If a seller lists a Guitar, the buyer has the option to either choose Surface or Air mode during checkout. If the buyer wishes to expedite the delivery, he can opt for Air despite it being a more expensive option.

PowerShip 6

Microsoft Excel Worksheet

List of all categories enabled for Surface mode

including the ones that are also enabled for Air

mode

Rates for PowerShip PowerShip 7

Service

Prepaid / AirPer 500 gms

SurfacePer KG (min 5 KG)

COD

Metro Rs. 40 Rs. 19 Rs. 80 or 5% (which ever is higher)

Local Rs. 27 for item value < Rs. 5,000 and Rs. 31 for item value > Rs. 5001

Rs. 16 Rs. 80 or 5% (which ever is higher)

National Rs. 40 Rs. 19 Rs. 80 or 5% (which ever is higher)

Please Note: These rates are exclusive of service charges and packing material fees.

Shipping Documents PowerShip 8

Order Statement + Shipping Label for

Surface mode order

Manifest for Surface mode

order

Order Statement for Surface Mode

order

Shipping Declaration for Surface Mode

order

Shipping Label for Surface

Mode order

Manifest

OS + Shipping Label

Order Statement

Shipping Declaration

Shipping Label

FAQs

PowerShip FAQs Do I need to inform LP about pickups? How are pickups organized?

LSP will be automatically assigned during the checkout process. You will be able to see the Order information along with the name of the LSP in your My PaisaPay. When you are ready to ship the item, all you need to do is mark it as Ready to Ship and print Shipping Label and Order statement. The LSP personnel will come to receive the consignment on the same or following day.

All PowerShip items are required to be packed in packing material provided by eBay and submitted along with the required documents.

What if no one comes for item pickup? Depending on the pickup schedule, the LSP personnel will come to receive the shipment within same or following working day. LPs work from Monday to Saturday (excluding Holidays) If there is no pick up, please contact our Customer Service team through Phone, Live Chat (http://ebay.in/customerservice) or drop an email to inlogistics@ebay.com.

My items have been picked up but it does not show up in the system?

It may take up to 6-8 hours after the item has been picked up for the tracking to be available on the respective Logistics Service Provider’s website. If it continues to be unavailable, please contact our Customer Service team through Phone, Live Chat (http://ebay.in/customersupport) or drop an email to inlogistics@ebay.com.

PowerShip 1

How can I ship two items in an order together?

If there are multiple items you wish to ship to the same buyer, please check if the buyer has combined the items during the checkout on eBay.in. However if the item was paid for separately, you will have to ship them separately and attach the correct Order Statement and Shipping labels along with other essential documents as indicated.

You can ship Multiple items in a single package if they have been purchased by the same buyer. To do so, combine multiple orders by selecting items purchased under the same PaisaPay ID and printing a single Order Statement and Shipping Label for them.

How can I ship two items in an order separately?

Items sold under the same PaisaPay ID (Single Checkout for Multiple Items) can be shipped separately by selecting individual items and consequently printing shipping documents for each item separately. Also, distinct AWB numbers will be assigned for each item.

What do I do if the buyer contacts me regarding the status of his shipment?

If the buyer has a question about the status of the shipment, you may request him to refer to the Shipping status available on the respective LSP tracking website. If the buyer has a question or concern about the delay, you may suggest him to contact eBay Customer Service or contact us with the question.

When will I get my money?

Sellers under Express Remittance, will be eligible to receive their remittance once the pickup status has been confirmed by the Logistics Service Provider. In case of Non ER sellers, the transaction will be eligible for remittance once the Deliver status has been confirmed by the Logistics Service Provider.

PowerShip 2

What if the package is returned damaged?

If the package has been returned by the Logistics Service Provider, please check for any visible damage or signs of it being unsealed or opened before you receive it. If that happens, do not receive the shipment and contact eBay’s Customer Service team immediately.

If the package received is in damaged state or with something missing, take a picture of what you have received and immediately contact eBay Customer Service team for assistance.

What happens if the package is lost in transit?

All item lost in transit issues will be investigated by LSP and eBay. In case the item is lost, eBay will coordinate with LSP to cover you for item value post investigation and within a period of 7-10 working days.

What do I do if the weight I am being billed for is wrong?

Shipping charges for each transaction will be visible within My PaisaPay. Shipping charges are added to your account basis the weight confirmed by the Logistics Service Provider after the item has been picked up and scanned. For any reason if you think you have been overcharged or charged incorrectly, please contact our Customer Service team immediately.

What Logistic Service Providers have been impanelled with?• FedEx• BlueDart• DTDC• Aramex

PowerShip 3

Are all Categories covered in PowerShip? Categories like GEB, Furniture, Charity, Real Estate, etc. will not be enabled for PowerShip. You can view a detailed list on excluded categories here.

Can a PowerShip enrolled seller use his own tie ups? All PowerShip orders will be serviced by pre-allocated Logistics Service Provider. In case the order cannot be serviced by any of LSPs (FedEx, BlueDart, DTDC & Aramex), then the seller can arrange to ship the item via his own tie up.

Also orders that cannot be serviced through PowerShip will be automatically moved to non PowerShip. We are also pleased to inform that impaneled LSPs will service up to 10800 PIN codes. If the pin code is not part of the serviceable list or the category happens to be blocked for PowerShip, it will be a non PowerShip order.

Is Surface mode enabled in PS? Yes, only for select few categories like LED, Washing Machines, etc.

What will happen to Cash On Delivery (COD) Sellers? COD Sellers will be offered to Sign up for PowerShip. Going forward, only those sellers enabled for PowerShip will be able to offer COD.

What is the Launch Plan? We will turn on COD with BlueDart on 6th June and launch pre-paid with FedEx on June 11th 2012 with about 140 sellers. BlueDart and other LPs will be turned up and new sellers will be added in the weeks that follow.

PowerShip 4

Surface Mode FAQs What is Surface Mode?

So as to enable sellers to offer differential shipping pricing, PowerShip has introduced surface mode. This feature will enable sellers to offer economical shipping rates for bulky items which otherwise end up being shipped by air.

What category of products will be shipped via Surface Mode?Refer to Slide 6

What areas are covered under Surface Mode shipments?In the first phase, Surface mode has been enabled for Maharashtra, Delhi, Chennai and Hyderabad. In the weeks to come, the reach will be further extended.

What are the shipping rates for Surface mode?Refer to Slide 7

How do I know if an item I sold is being shipped via Surface mode?When you print the Shipping Labels, you will see Dart Surface mentioned on the shipping label and OS. This indicates that the item is being shipped via surface mode.

What are the documents required for shipping via Surface mode? For items shipped via Surface mode, the seller needs to provide the following documents: <Sameer’s input>

PowerShip 5

Thank You