process flowcharting

8/10/2019 Process Flowcharting

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10/17/2014 IsoQual, Inc., dba ISO-Online 1

Process Mapping

for more info:

www.qualitymap.com
http://www.qualitymap.com/http://www.qualitymap.com/


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Why Flow Chart?

To understand a process or system

To (visually) depict all key steps in aprocess or system

To compare existing and idealprocesses or systems


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Types of Flow Charts

Procedure Flow Chartused to map the

flow of documents or data

Process Flow Chartused to map the

sequence and interaction of related work

steps or activities

Others?


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Typical Process Flow ChartSymbols and Conventions

START

ProcessStep

Decision STOPDocumentor RecordYES

NO


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What is a Process?

Activity that transforms input into output

ActivityInput Output

Resources:

PeopleFacilities/EquipmentMaterialMethods

Results:

ProductsServicesPerformance


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How is a Process Managed?


Right Resources:

Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods

Desired Results:

Quality ProductsQuality ServicesCustomer Satisfaction

Monitor & Measure the Processmake sure the inputs are right, the transformationactivities consistently work, and the desired resultsare achieved, then - improve the process as needed


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A Good Process

achieves Desired Results

INPUTS

Right People

Right Materials

Right EquipmentProven Methods

OUTPUTS

Performance

Satisfaction

ACTIVITY


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How is a Process Measured?


Right Resources:Qualified PeopleRight Facilities/EquipmentCorrect MaterialsProven Methods

Desired Results:Quality ProductsQuality ServicesCustomer Satisfaction

EfficientNo Waste

EffectiveDesired Results Achieved


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Who IS responsiblefor a Process or System?

ALL Process Participants are TEAM MEMBERS

Worker: Those who work INthe processor system established by the manager.

Manager: Those who work ONthe processor system with the help of workers.


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Who is THE manager

with overall responsibility for a specificprocess or system?

The Manager responsible for thefinal product of the process

should understand how the process works

(actually) works in order to know if/whenit needs improvement.

What if no one accepts this responsibility?


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Managements Roleis to

Define and Improve

Define: Describe the process or system andthe desired results so workers can understandwhat is required and how to participate inimprovement.

Improve: Define methods for assessing theachievement of desired results and assignspecific authorities and responsibilities fortaking needed improvement actions.


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What is a

Deployment Flow Chart?

A Process Flow Chart that adds one KEY

new piece of information:

Responsibility


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Can Organization Charts

Depict Process Deployment?

The hidden assumption in most organization charts

is that people serve immediate supervisors

Processes or Systems ALWAYScross organizational lines ofauthority and responsibility.

A horizontal line on a Deployment Flow Chartrepresents a shift in responsibility or

a customer - supplier relationship.


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DFC 6.2.2 - Competence, Awareness and Training System Rev 1-1-03

Responsible Manager Materials Manager Top Management Human Resources Officer

OverallResponsibilityforManagingtheCompetence,Awarenessan

dTrainingSystem:HumanResources

Officer

Initiate appropriate Corrective/Preventive Action and

Recommend appropriate Action by Top Management, as needed

per SOP 8.5 and SOP 5.6

Obtain Required

Services

Recommend

Source(s) for

Meeting Emergent

Competency Needs

Review

Qualifications and

Identify Training

Needs

per PAW 6.2.2

Planning Meeting Minutes

Identify Competency

Needs during

Strategic Planning

Develop Staffing

Plan and Document

Job Requirements

Staffing Plan and New or

Revised Position Description

per SOP 7.4.2

Outsource?

Memorandum

Yes

Evaluate Supplier

Performance

per SOP 7.4.1

NO

Assess Process for

Effectiveness

Training

Needed?

IsoQual Form 6.2.2-2

Provide/Coordinate

New Employee

Orientation



Annually,

Re-Evaluate

Qualifications,

Evaluate

Performance,

and Evaluate

Effectiveness of

Training Completed

NO

New

Employee?Yes

Yes


Provide/Coordinate

Required Training


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Deployment Flow ChartingSTEPS

Define the specific START and STOP points in theprocess to be reviewed

Identify (in chart column headings) all processparticipants; identify the process owner

Define the overall objective for the process andfew key measures of success

Solicit input from process participants to mapout the existing process see rules


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Deployment Flow Charting

RULES Limit each flow chart to a single page with

"links" to "sub-processes ", as needed

Identify all process participants,

All "horizontal" lines identify a"customer/suppler" relationship whereresponsibility shifts and key inputs/outputscan be analyzed for utility

All vertical lines represent sequential stepsperformed by a function or work group, and

"diamonds" are potential measurement points.


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Process:

Process Owner: Overall Objective:

Functions/

Activities:Primary: Support:

Applicable

Document(s):Internal: External:

Applicable

Requirement(s):

ISO/TS16949:2002

ElementsOther:

Process Steps, Interactions, and Controls

Inputs (received) Process Steps Outputs (delivered) ControlsComments

Baseline Performance: Date:KeyMeasure of

Effectiveness: Improvement Objective: By:

Baseline Performance: Date:Key

Measure of

Efficiency: Improvement Objective: By:

Effectiveness of Action(s) Planned and completed since last assessment: Status of Action(s) Planned but not completed since last assessment:

Overall Assessment and/or Recommendation for Improvement:

Assessor: Date of Assessment:


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Deployment Flow Chart

Exercise 1

Develop a Deployment Flow Chart anddefine associated metrics for

the OverallQuality Management System


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Exercise 3


a selected Manufacturingor other

Product Realization

Process


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Exercise 4


a selected ManufacturingSupport Process


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Where can I obtainmore information?

On the world-wide web:ISO web site www.iso.ch

TC 176 web site www.bsi.org.uk/iso-176-sc2

ASQ web site www.asq.org

IsoQual, Inc. web site www.qualitymap.com

Other questions?

IsoQual, Inc. email: [email protected] call (502) 299-6122
http://www.qualitymap.com/mailto:[email protected]:[email protected]://www.qualitymap.com/

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