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QlikView in Berendsen
Presentation for QlikTech Visualize Your World
Tivoli Congress Center, Oct. 21, 2014
Presentation by
Benjamin Agger
Business Intelligence Manager
Agenda
• Who is Berendsen
• Deciding to buy QlikView
• Visualizing our data • Our QlikView apps • Demos
• BI Solutions
• Conclusion
Berendsen Textil Service A/S.
Key figures for 2013 Employees approx.: 1200
Service centres: 16
Vans/trucks: 176
Production – delivered pieces: 113,5 mill.
Customers approx: 53,500
Turnover in DKK, approx.: 1,198 mill.
Business idea We rent textiles and hygiene articles and handle details
regarding wash, maintenance and delivery. This means
that our customers can free up time, place, staff and
capital and thus be able to focus on their core
competences.
Berendsen plc – leading textile service company in Europe.
Berendsen plc Berendsen Textil Service A/S is owned by
Berendsen plc. Berendsen plc offers textile
services in 16 countries in Europe and
furthermore have the leading market
position in most of the countries.
Berendsen history 1854 - 2014
2014 Berendsen Cleanroom enters the Russian market.
2011 In January 2011 Davis Service Group Plc change its name to Berendsen plc. Berendsen
are at this moment represented in 15 countries.
2008 Berendsen Textil Service A/S is represented in 12 european countries and are market
leaders in Denmark with16 branches.
2008 –
2004
Berendsen Textil Service A/S continues to expand its market position with the acquisition of
various laundries, including Robi, LEJTEX VASKERIERNE A/S og Central-Vask
Ringkøbing.
2003 Berendsen Textil Service A/S seperates form Sophus Berendsen A/S, becoming an
independent company– 100% owned by Davis Service Group Plc.
2002 Davis Service Group Plc acquires Sophus Berendsen A/S and its shares are delisted from
the Copenhagen Stock Exchange.
1993 Sophus Berendsen acquires ISS Linnedservice and chooses to focus on this business.
Sophus Berendsen change its name to Berendsen Textil Service A/S.
1973 Sophus Berendsen A/S is quoted on the Copenhagen Stock Exchange.
1972 The first linen laundry bought at which the seeds of the Berendsen we know today is sown
1960 –
1860
A century of acquisitions and expansions to many other areas of business, including, inter
alia pest control equipment for rail, marine and navigation.
1854 Sophus Berendsen founder of the company , dealing in glass and steel in Denmark.
Specialised Business Lines.
Staff and patient
clothing
Bed linen
Care products
Operation textiles
Duvets and pillows
Wash of private
cloth
Healthcare
Service
Hotel &
Restaurant
Service
Bed linen
Terry Towels
Clothing
Table cloths and
napkins
Workwear
Service
Workwear
High Visibility
garments
Food Tex
Service and profile
garments
Wiper Service
Shoe Service
ESD
Måtter, mopper, klude og hygiejne
Mats
Mops
Soap dispensers
Roller Towels etc.
Mats & Washroom
Service
Clean Room
ESD
GMO
Clean Room
Service
A few of Berendsen’s customers
BI in Berendsen
Background for establishing a new BI platform – strong points
• Datawarehouse solution since 1998
• High data quality
• Solid and deeply rooted in the company (200+ daily users)
• Supports Strategic, Tactical and Operational reports, Production, Logistics,
Customer data and Financial data
• Great trust in the data
• Disciplinary development
• Overall very low license costs
• Low operation costs
• Strong in-house development competencies
• Large reduction of data sources following the consolidation of systems
• OK Governance setup (interplay with the organzation)
• Discoverer - a solid reporting tool
BI in Berendsen
Background for a new platform – weak points
Discoverer:
• In general, not user friendly, a bit ”geeky”, requires users to have training
and understand data models
• Relatively long response time on reports
• Difficult to master, which scares new users away from using it
• Relatively long development time. No reports are made without the data
warehouse: No easy solutions.
• No real visualization-facilities, it is a reporting tool. Lacking ”Business
Intelligence”
• Product is ”end of life”. No development since 2002.
• Can not integrate to Intranet and Extranet solutions.
BI in Berendsen
Conclusion
• To base BI solely on a reporting tool is not BI
• Doing comparative analyses was difficult and mostly done in Excel, prone to
errors
• Our solution was (always) based on yesterdays data!
• Time-to-market was too slow
Primary reasons for choosing QlikView
• SIB was convincing
• Low time-to-market
• Combining all sorts of data
• Easy of use
• We chose what the users wanted, not what the IT department would like
• All-in-one app
• Simple architecture, “plug and play”
• We could get started right away, and deliver results from day 1
• Other vendors integrated systems was not integrated!
Our QlikView Environment in Berendsen Europe
Load Balancer
QlikView Environment DK
Current Setup
QlikView
Accesspoint
http
QlikView
Server 1
QlikView
Server 2
QlikView
Publisher
QlikView
Developer
Datasources AD
QlikView qvw and
qvd filestructure
VB script
engines
Visualizing our data
The primary focus of our BI systems is to make our data work
If the data is not out in the field, we cannot utilize it and make proper
information based decisions
So the data must be where the users are
How do we do that?
The business decides what they need to analyze
And The users design the interfaces with us
Where has that taken us?
Our QlikView apps
• Inventory KPI HC
• Portfolio Facility
• Portfolio Workwear
• Berendsen AD
• QlikView project- followup
• QlikView Licensemanagement
• Intelligent Washroom
• Invoice Control
• Price Analysis
• Logistics Planning HR
• SmartGarment
• Cross Sales (prototype)
• BVS
• Customer 3D
• Price Control
• Debtor
• Blue Color Wages
• BOS Depot
• Infomatch
• Washroom
• Optima HR/HC
• QlikView Usage
• PRM QlikView (CRM)
• PRM Fasttrack (CRM)
• Procurement
• Country Board Meeting
• Facility Distribution PDF Mailer
• Leadtime Workwear
• Optima Stock and Production Workwear
• Textile Investments
• Stockroom Key Figures Workwear
• Workwear Group Optima
• Group Procurement
Current Portfolio
Demo of QlikView apps
Operational
• Daily customer management and feedback, production followup etc
• Driver reporting, deliverynotes, routelists
• Ie. BVS, Facility Distribution PDF Mailer, Workwear Customer 3D
Serviceemployee PDF Mailer
Tactical level
• Analysing Customer Survey, revenues, visits, complaints
• Analysing Stockroom KPI’s
Strategic level
• Cross Sales, CBM, Portfolio Management, Group Procurement
A few facts about the solutions
• Customer 3D
• Serviceemployee PDF Mailer
• BVS
• Portfolio logistics
• Blue-collar wages
Customer 3D
Purpose and objectives:
Integrating all sources for customerdata, we
deliver a 3D view of our customer
Intended businessusers:
• Service managers
• Customer managers
• Business analysts
• Service consultants
Key analyzes:
• Scorecard-like analyzes
• I.e. comparing customersatisfaction with
other KPI’s
• Lifetime analysis
Benefits:
• Service managers, Customer managers
and Business analysts get easy to top
level and detail information on the
customer, enabling them to quickly and
easily get information
Serviceemployee PDF Mailer
Purpose and objectives:
We will deliver all relevant data regarding a
consultant visit to the customer
Intended businessusers:
• Service consultants
• Service managers
• KAM
Key analyzes:
• Customer pdf-report sent by mail 5 days
before a visit
Benefits:
• Service consultants minimize time to
look for information about customers
and get an instant view of the current
status of the customer
BVS
Purpose and objectives:
Combining the data in our laundrysystem
we will solve (all) the reporting needs of
the plant!
Whether its daily reporting,
businessanalysing or transactional
reporting
Intended businessusers:
• Service employees
• Service manager
• Production manager
• Production employees
• Business analysts
• Plant manager
Key reports/analyzes:
• Daily customerservice, customer- and
product lookup
• Production planning, management and
follow-up
• Distribution planning/reporting and
holiday planning
• Invoicereporting
• Customeranalyzes, ageing etc.
• ”Papermessages” to customers
• And so on…
Benefits:
• Ease of use
• All significant reporting in one tool
HR Portfolio
Purpose and objectives:
By using knowledge of revenue,
serviceemployees and routedata we
optimize our customer logistics
Intended businessusers:
• Plant manager
• Production manager
• Servicemanager
• Business analysts
Key analyzes:
• Logistics planning
Benefits:
• Helped us save 3 times around the
world per quarter
• Easy planning
Blue-collar wages
Purpose and objectives:
We will enable plant management to follow-
up on blue-collar wages, overtime,
absence etc. by delivering relevant HR
data.
Intended businessusers:
• Plant manager
• Production manager
• Business analysts
Key analyzes:
Daily, weekly, monthly, yearly analysis of
wages, overtime, absence etc.
Wages per accountline, paymenttype, plant,
shifts etc.
Benefits:
• Cutting away redundant payment
workflows
• From monthly follow-up to daily
improvements
• Insight to payments
BI Solutions in Berendsen
• We try to be as agile as possible
• The Steering Committee • Business Development Managers, BI Manager, CIO
• The Project Team
• The Planning Cycle
• The Project Cycle
• The Potentially Shippable Product Increment
• The Product Support
BI Solutions in Berendsen
The Project Team
• The Customer • Represented by the Business Development Manager
• In Cross Business Line Projects we have a User Board
• Testers
• Developers • Partners
• Inhouse Developers
• Project Steward • BI Manager
BI Solutions in Berendsen
Planning
Cycle
Project
Cycle
Product Increment
Product Support
• The Planning Cycle • Maintaining Product Backlog and newcomers
• Detailing Items/Projects
• Estimating Items/Projects
• Steering Committee prioritizes projects
• Project Cycle • Small iterations
• Empirical development
• Prototyping then extending functionality
• Extensive collaboration in the project team
• BDM and BI Manager manages testing
• Potentially Shippaple Product Increment • BDM decides to release
• Product Support • First Line Support, Service Desk
• Backend Support
• Return to Planning Cycle
Timeline for a Project
•Kick-off
•Develop 1
Daily Status
•Develop 2
•Prototype Test
Daily Status
•Develop 3
•Test
Daily Status
•Develop 4
•Test
Daily Status
•GUI Develop
•Acceptance Test
Daily Status
•Presentation
•Delivery
•Lessons Learned
Review
Choosing QlikView
3 years after
• The fast development pace is of course a challenge and demands strict
focus on managing data
• The business is driving the solutions
• Focus on solution management
• Strong collaboration with the businessusers
• Are we still happy, and would we recommend QlikView to others?
Thank you
for your
attention