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Research & ConsultingBest Practices, LLC

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At BPLLC, our strong, specialized industry background combines with broad operational area experience to provide clients the ideal problem-solving perspective

Best Practices, LLC: Who We Are

BiotechMedical Device Pharmaceutical

Medical Affairs-Thought Leader Services

-Medical Education-Scientific Publications

-Medical Information/Communication-Health Economics/Outcomes

-Scientific/Medical Liaison-Data Management & Biostatistics-Clinical Operations & Trial Support

Competitive Intelligence-Rapid Response Programs

-Structure & Alignment-Strategic Insights

-Maintaining legal & Ethical Standards-Contracting Vendor/Outsourcing

-Resource & Budget-Training & Data Collection

Sales Leadership-Sales Force Effectiveness

-Sales Manager Productivity-Sales Training

-Sales Force Structures-Evolving Sales Models

-Sales Incentives-Market Entry & Managed Markets

Product Leadership-Brand Team Governance & Structure

-Product Planning & Forecasting-Product Marketing & Innovation

-Product Staffing & Support-Brand Team Leadership &

Management-Brand Team Performance Metrics

-Life Cycle Management

Best Practices, LLC: Whom We Serve

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Our clients include up-and-coming biotechs in addition to all of the top 50 pharma companies, including:

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Best Practices, LLC: What We OfferOur diversity of offerings allows business leaders to select precisely the tools needed to succeed

Pharmaceutical, Biotech, and

Medical Device Expertise

Channels

Research and Consulting

Benchmark Reports

Best Practice Database

Services

Best Practices Excellence

Research and Advisory

A Closer Look: Research & Consulting Capabilities

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We offer unparalleled opportunities to:

• Collaborate with like-minded business leaders within the health sector

• Target research into vital areas of specific industries

• Participate in and access member-driven, RAS-directed primary research

Best Practices, LLC's Research & Consulting Services is an innovative research, benchmarking and networking service for business executives.

For nearly two decades, we have worked within the our focus industries to promote top-line revenue growth, cost reduction and creative problem-solving.

Pharmaceutical, Biotech, and

Medical Device Expertise

Channels

Research and Consulting

Benchmark Reports

Best Practice Database

Services

Best Practices Excellence

Research and Advisory

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Best Practices, LLC helps companies accomplish the needs of its research by benchmarking industry-leading pharma and biotech companies with the following approach:

Project Overview and Methodology

Scope

• Assess resources, processes or deliverables of a given functional area across the industry to help client optimize its organization for efficiency and effectiveness

Approach

• Capture the “What”: Internet survey gathers quantitative data on systems, structure and resources to identify the most effective companies

• Understand the “Why”: We discover the practices behind those results through benchmarking interviews with key

Deliverables

• Benchmarking Report: Detailed and prioritized best practices; focus on implementation and actionable steps

• Executive Presentation: Most important insights distilled and conveyed in on-site discussion of findings.

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By gathering insights from benchmark partners worldwide, we distill the very best of the best methods to develop an “Integrated Best Practice System” for our clients

We Start Broad to Find Out How Others Solve Problems

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Best of Best

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Our research findings typically depict the 3-5 year future horizon that large corporations require to implement complex programs with extended learning curves.

Our Service Crafts a Timeline Specific to Your Needs

Year 4+

Q13-Q14: Complete Mastery Q15 & Beyond: Field Leadership

Year 3Q9-Q11: Refine Q12: Begin to Master

Year 2Q5-Q6: Pilot Q7-Q8: Roll out

Year 1Q1: Study Q2: Integrate & Absorb

Insights Q3: Plan Q4: Budget

Depth of Access Provides Highest-Quality Data

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With deep access into management ranks of leading companies, we rapidly secure valuable participation and insights from the most qualified leaders.

Proprietary CRM Database

• Our “Secret Weapon”: Contacts information for more than 250,000 executive contacts among focus companies.

High-Impact Targeting

• We leverage technology to identify the most accomplished leaders to whom we should reach out

Effective Recruiting

• Our compelling research process secures the interest and participation of these individuals

Breadth of Results for Analysis

Our Method and Design Provide Best ResultsBPLLC’s survey instrument and expertise allows for rapid capture of accurate, detailed metrics from the optimal benchmark class.

Online Survey Tool

• Our internet technology simplifies participant experience and generates faster results

Expert Questionnaire

Design

• We focus on design to generate the most accurate metrics

Probing Analysis

• Rigorous, detailed analysis identifies benchmark data and insights.

Compelling Presentation of Trends

and Takeaways

%Filled by date

Avg. # open/recruiter

75% 680% 1084% 1290% 2080% 2050% 2080% 2270% 2250% 2290% 2375% 2580% 2575% 3090% 3058% 3575% 3585% 3585% 4060% 4095% 5065% 5060% 7560% 120

Percent of positions filled by target date vs. Number of open reqs per recruiter

y = -0.0016x + 0.7965

R2 = 0.083

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Average number of open reqs

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20 BEST PRACTICES,®LLCCopyright Copyright Best PracticesBest Practices®®, LLC, LLC

Technological Capability: >500 SegmentTechnological Capability: >500 SegmentMore than 70% of respondents in the >500 segment rated their technological capability as high. Benchmark partners use both in-house and external systems to increase process automation. Furthermore, partners credit robust and integrated technological systems for increased staffing process efficiency, especially through minimization and possible elimination of maintaining paper records.

What is the level of technology integration/operationalcapability in your staffing process?

Some capability

26%

High level of capability

71%

Little or no capability

3%

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Additional Client Research Resources

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Benchmark Interviews follow a client-approved, customized guide through which trained researchers collect detailed insights and winning approaches from executives and managers at world-class companies

Benchmark Surveys provide quantitative metrics that identify best-in-class companies and allow for performance gap analysis

Site Visits allow for firsthand observations of practices at world-class companies, providing highly-detailed process information

We provide a comprehensive view of structures, staffing and best practices from competitors and other world-class organizations. In addition to initial research from past BPLLC work and secondary sources, projects may include:

What Results Can BPLLC Achieve?Our clients achieve marked results when implementing our recommendations and research. Here are some examples of how we have helped:

Refined Structure

Identified misplaced CI

function in Top-10 Pharma Company

Client reorganized, placing function under Strategic Planning with senior-level

oversight

Group became mainstay in

strategic discussions, with C-

Suite representation

Improved Practices

Functional areas deemed too large

by parent company

Established staffing and efficiency

metrics via peer benchmarking

Data bolstered defense of staffing levels for targeted reduction areas, preserving jobs

Increased Resources

Efforts to globally launch new

products underfunded

Obtained $10M in additional resources,

identified needed marketing activities

Client revenue grew 61% in the

following two years

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• “The Best Practices research team was able to conduct this important field research rapidly and with true global reach. The insights and findings will help us to focus and accelerate our performance management systems that are so important to sales excellence.“– Vice President, Sales & Marketing, AstraZeneca

Comprehensive Vision

• “I thought your material was very thorough and effective. It was very well done, especially given the short turnaround time.”– Director, Marketing Research, Bayer Pharmaceuticals

Fast Turnaround

• “Best Practices provides access to a network of high-level benchmarkingand performance improvement professionals, representing a virtual Who's Who of elite Fortune 500 companies.”– Senior Program Director, SCT

Connectivity

• “The Best Practices team really helped me pioneer this market. The benchmarking research you performed for me delivered detailed, actionable insights. Your work was stellar!” -Manager, Business Development for GlaxoSmithKline Managed Markets Division

Actionable Insights

Why World-Class Companies Choose Us:

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Contact Us: Research & Consulting Services

Marty DanielClient Services Manager

Best Practices, LLC

919-767-9223mdaniel@best-in-class.com

www.best-in-class.com

Executives at all of the top 50 global pharmaceutical companies

and many other industry leaders turn to Best Practices, LLC for

insightful, actionable solutions based on our analysis.

Let our researchers uncover the next great insights for you!

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