setup and operation · 3 mobile app setup and operation using the device menus home screen the home...

Luma Surveillance™Mobile App

Setup and Operation

2

Mobile App Setup and Operation

Setup The Luma Surveillance™ app allows you to view live and recorded video from your system. With Internet access, you can review footage on your compatible Android or iOS device from anywhere in the world.

Preparation First install your surveillance network and configure all Luma devices on it. Your system must have Internet access.

Once your surveillance system is running smoothly, visit the app store for your device and search for Luma Surveillance (on the Apple iStore, it’s listed as an iPhone-only app, although it runs just fine on iPads). Download the app to your device.

Checklist

To add your surveillance recorders (each with all of its attached cameras) to your app, you need to provide the following information for each one:

} The device’s IP address or DDNS address

} Device alias (a name you gave the device to remind yourself of what it is)

} Device server port number

} Device user name and password

Adding DevicesConnect your smartphone or tablet to the Internet before attempting to add devices.

1) Tap on the app’s icon ( ) to run it. Tap Devices on the app’s home screen.

2) On the screen shown below, tap the icon at the top to add a Luma device.

3) Enter the information and tap the button. (For the recorder’s address, you can use either its IP address or its DDNS URL.)

When you add a recorder, the app automatically adds all cameras controlled by that recorder.

Repeat steps 2 and 3 for each Luma recorder that you wish to add.

When you are finished, tap Start Live View at the bottom of the Devices screen (you may need to scroll down if you have a lot of devices). See “Live View” on page 4.

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Using the Device Menus

Home Screen

The home screen helps you navigate to the various pages of the app.

} Live View shows the current transmissions from the selected cameras.

} Remote Playback is where you view recorded footage.

} Devices lists the Luma Surveillance devices enabled for your app. From here, you can edit the devices or add new ones.

} Picture & Video is where files captured by the mobile app are saved. From here, you can email them, or transfer them into your smartphone or tablet library.

} Configuration is where you set up a password for your app, view the help section, and check the software version.

Hot Links to Pages

“Live View” on page 4.

“Remote Playback” on page 6.

“Devices” on page 7.

“Picture & Video” on page 8.

“Configuration” on page 9.

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Live ViewAt the top, takes you to the home screen.

Setting Up the Live ViewTapping in the live view takes you to the camera list. From the camera list, you select which cameras to view in your app. Your app can view up to 16 cameras at once, drawn from any device in your list. You can mix and match analog and digital cameras from widely different locations.

You can tap the icon to the right of a recorder to select all of its cameras. Tap again (or ) to deselect all cameras. Tap the icon by one of your devices to open up its list of cameras so you can select them individually. Each camera that is selected shows a blue by it; you can also tap that icon to select or deselect the camera.

You can refresh the list by pulling the list down, and then releasing it.

Tap Start Live View at the bottom, or at the top, to go to the live view.

Favorites

When one or more cameras are selected, you can tap to mark those cameras as favorites. Whenever you mark cameras as favorites, the app creates a group for that batch. This group behaves like a recorder with its own set of cameras. A single camera can be part of more than one favorites grouping.

To make them easy to find, your favorites always show at the top of your camera list. You can delete a device from the favorites list by dragging the group (not the camera) to the left and tapping Delete.

Using the Live ViewWe’ve made every effort to make the live view as intuitive as possible.

Camera Channels

One camera channel always has a blue border. This is the active camera, and is the one that many tools affect (e.g., snapshot).

Swiping the camera screen(s) left or right moves to another page (if one is available based on your grid view settings).

Clicking the icon in an empty channel lets you choose a camera to fill that channel on your screen. Choosing a camera removes that camera from any other channel to which it has been assigned.

You can rearrange your channels by dragging a camera first either up or down (the top of the screen turns green), then moving it over another channel, whether it has a camera assigned or not. The two channels switch positions in your view.

You can remove a camera from the view by dragging it up to the top of the screen. The top of the screen turns red and the trash can icon opens to indicate that the camera view will be removed from the grid. That camera’s spot remains empty. This does not affect the camera itself, nor does it remove the camera from your list of devices; it just detaches it from that particular channel in your app.

Grid Settings

Below the camera screens, the and icons set the grid view to show 1, 4, 9, or 16 cameras at once.

The dots in between the grid icons ( ) note the number of different pages you have available to view, based on your current grid settings. The blue dot indicates your current page; gray dots are other available pages.

Swipe the camera screen (not the dots) left or right to move to another page.

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Control Icons

At the bottom of the screen is a toolbar with seven control icons. Only five are visible at a time in portrait mode, but you can swipe the toolbar left or right to reveal the rest of the icons. In order, the tools are:

} Snapshot: Tapping takes a photo of the active camera on your screen (the one with the blue border). This is not a screen shot. The image is saved, but the toolbars, etc., are not included. The snapshot is saved in the app’s Picture & Video section, and can be viewed there.

} Record: The icon starts a recording of the active camera (the one with the blue border). While recording, a appears in the corner of the channel. The recording is of just the camera; toolbars are not included. The video is saved in the app’s Picture & Video section, and can be viewed from there.

} PTZ: The allows pan/tilt/zoom control of a PTZ-enabled camera (see the next section for details).

} Resolution: Tap to toggle the app’s resolution between medium and high (blue indicates high resolution).

} Microphone: Tap the / icon to enable you to speak through your mobile device to the active camera’s speaker (if it has one). Combined with the audio feature (next icon), this allows two-way audio communication.

} Speaker: The activates audio from the active camera, if it is audio enabled. Press to mute the camera’s audio feed again. If multiple cameras have this active, the app only plays audio from the active channel.

} Zoom: Tap for digital zoom. When this is active (it turns blue and switches you to single-channel mode), you can pinch and splay your fingers on the screen to zoom in and out. Tap again to close digital zoom.

PTZ Controls in Live View

Your Luma app includes five PTZ controls. You can access these by tapping the PTZ ( ) icon. Doing so turns the PTZ icon blue to show it’s active, and switches you to single-channel mode. You cannot leave this single-channel mode until you deactivate the PTZ controls by tapping again. The PTZ controls are:

} Auto-scan: Tapping starts and stops auto-scan, if this command is supported by the camera.

} Zoom: Tapping opens the zoom panel. You can zoom in to see distant objects (+) or zoom out for the whole picture ( – ). Tap again to close the panel.

} Focus: opens the focus control panel. You can focus on near objects (+) or distant ones ( – ). Tap again to close the panel.

} Iris: The opens the iris control panel. Opening the iris (+) makes the picture brighter, while closing it ( – ) makes it darker. Tap again to close the panel.

} Presets: Tap to open the preset control panel, where you edit camera positions. Tap to close the panel.

• To create a preset, move the camera to the desired position, press , scroll the digits to the preset number (from 1–256), and then tap Set. The preset is saved on the camera.

• To call a preset, press , scroll the digits to the preset number (from 1–256), and then tap Call.

• To delete a preset, press , scroll the digits to the preset number (from 1–256), and then tap Delete.

While in PTZ control mode, you can drag your finger across the camera channel to pan the camera in that direction. You can also pinch or splay your fingers to zoom in and out.

Landscape Mode

Rotate your smartphone or tablet to view the cameras in landscape mode. The controls operate the same as in portrait mode.

Note that inactivity, as well as rearranging the camera channels, makes the controls disappear. Tap the screen to make them reappear.

The page dots are shown across the top. Swipe the camera screen left or right to move to another page. The grid view settings are shown to the right.

All seven control icons are visible across the bottom.

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Remote PlaybackThis screen lets you review recordings taken by your surveillance system based on search criteria. At the top, takes you to the home screen. Tap the or icons to filter your playback search by times and camera.

First, at the top, tap on the From: and To: boxes to set the start and end times for your search. Rolling selection boxes let you choose the exact date and time you wish to use.

Once you’ve set your times, choose the camera you wish to use. The app automatically loads that camera with events from the times specified, and begins playback with the first event recorded.

You can only view playback from one camera at a time.

TimelineBelow the camera view is the timeline showing the entire spread of time you searched. Within that timeline, blue bars show when the camera was actively recording, whether by schedule or due to a trigger (e.g., motion detection).

The yellow marker shows where in the timeline the playback is. It’s always in the center of the display, and includes the time stamp of the current video frame.

You can swipe across the timeline to scan the events.

Tap on any blue bar to begin playback at that time.

Control IconsAt the bottom of the screen is a toolbar with six control icons. Only five are visible at a time in portrait mode, but you can swipe the toolbar left or right to reveal the other icon. In order, the tools are:

} Snapshot: Tapping takes a photo of the active camera on your screen (the one with the blue border). This is not a screen shot. The image is saved, but the toolbars, etc., are not included. The snapshot is saved in the app’s Picture & Video section, and can be viewed there.

} Record: The icon starts a recording of the active camera (the one with the blue border). While recording, a appears in the corner of the channel. The recording is of just the camera; toolbars are not included. The video is saved in the app’s Picture & Video section, and can be viewed from there.

} Pause/Play: Tap to suspend playback, and to resume playback. } Resolution: Tap to select your playback speed, from 1/4 time to 4x.

} Speaker: The activates audio from the recording (if any). Press to mute the camera’s audio feed again.

} Zoom: Tap for digital zoom. When this is active (it turns blue and switches you to single-channel mode), you can pinch and splay your fingers on the screen to zoom in and out. Tap it again to close digital zoom.

Landscape mode

You can rotate your device to view the playback in landscape mode.

The controls operate the same as in portrait mode; they’re just arranged differently.

The timeline is shown across the top. You can swipe the timeline as usual to search for recordings.

All six control icons are visible across the bottom.

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DevicesThe devices page is where you manage the cameras and recorders that the app can access.

At the top, the icon takes you to the home page, while the button adds a new device to your app.

If you want to remove a device from your app, swipe that device to the left and tap Delete. Note that you cannot remove individual cameras from a recorder.

Adding a DeviceTap the button. This opens a special dialog in which you enter:

} Alias: This is the name you give the device so you know which exact one it is (e.g., Side Door Camera).

} Address: Here you enter either the IP address or DDNS URL for the device.

} Port: This is the device’s specific server port number.

} User Name: If your device requires an account to access (and it should), enter it here.

} Password: Enter the account password here.

} Camera Number: This shows the quantity of cameras that the Luma app detects on your device.

When all the data has been entered, tap the button. The app queries the device to ensure that everything is accurate, then adds it to the list of devices on your app.

If the app cannot find your device, it gives you an error code and takes you to the editing dialog, explained below, with the new device already selected.

Editing a DeviceWithin the devices page, tap on one of the devices. This opens a special dialog in which you can edit the devices that your app can access.

Tap the icon to begin editing.

You can tap to cancel all your edits or to add the device with its new parameters. You cannot save edits without trying to add the device, not even a change to its alias.

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Picture & VideoHere you can review and edit snapshots and recordings made by your Luma app.

At the top, the icon takes you to the home page, while the button lets you edit files in large batches.

Viewing and Editing a Single FileTap on the file’s thumbnail. Tap the icon to return to the primary Picture & Video page.

From here, you can view individual photos and play videos. While viewing a video, the / , , and / icons appear at the bottom and can be used.

Swipe the file left or right to review other files.

At the bottom, tap to send the current file to someone via email ( ), or to copy the file to your smartphone’s or tablet’s photo album; or else tap the icon to delete it permanently.

Viewing and Editing BatchesAt the top of the Picture & Video page, tap the icon. You can then tap as many files as you like to select them. Each selected file is marked with a . You can then tap to send the selected files to someone via email ( ), or to copy the selected files to your smartphone’s or tablet’s photo album; or else tap the icon to delete them permanently.

Tap to leave batch edit mode and return to the primary Picture & Video page.

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ConfigurationThis page has a variety of useful utilities. Tap to leave this page, or tap to leave any of its subpages.

Password ProtectionThis option keeps your application secure from casual use by others.

Tap the slider to activate or deactivate password protection.

The first time you activate password protection, you will be asked for a 4-digit password. Enter it, or tap to cancel password creation.

Once your password is created, you can tap Modify Password to change it.

Traffic StatisticsThese show your app’s data usage.

Mobile network refers to cellular data use, while Wi-Fi refers to wireless connectivity use.

Each section shows your usage for the day, the month, and all time.

Tap Clear All at the bottom of the window to reset all network statistics. There is no undo.

HelpThis section provides in-app help files.

AboutThis gives you the version and build number of the Luma app.

Version 151130-1207

Using Your Luma Recorder

View Area

View Timeline / Playback Area

The white border marks this as the active camera.

Grid mode selections

Next camera (or next grid)

Full-screen mode

Snapshot

Record

Zoom Audio

Double-click any window to view

that camera only.

Search

Sequence

Export

Clip Tool 48 Hours

Timeline Scales

View This Day

Zoom In and Out

Show Later Events

Show Earlier Events

Playback Controls

Return to Live View

lClick Any Colored Area to Begin Playback There

Playback Speed

Learn more at LumaSurveillance.com

Luma Surveillance™Mobile App

Owner’s Guide

Version 160913-1548

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Mobile App User’s Guide

Getting StartedThe Luma Surveillance™ app allows you to view live and recorded video from your system. With internet access, you can review footage on your compatible Android or iOS device from anywhere in the world.

When you launch your app, it opens into the live view. From here you can monitor all of your surveillance cameras via the internet, no matter where they are. If your installer did not set up your Luma app for you, see “Adding Devices” on page 9.

Providing Video to Law Enforcement US courts require a digital watermark to ensure that a surveillance video has not been tampered with. Only videos with this watermark are admissible as evidence in a court of law.

Surveillance videos recorded by and exported directly from your Luma recorder (using the Export or Clip tools) are the only files that have the digital watermark.

Videos recorded through the Luma mobile app do not have this watermark. Yes, you can show them to law enforcement, but they are not admissible in court as evidence.

ContentsUsing the Live View ......................................... 3

Grid Settings ................................................ 3

Control Icons .............................................. 3

Landscape Mode ......................................... 4

Customizing Your View .............................. 4

Fisheye Controls .......................................... 5

PTZ Controls ............................................... 5

Playing Recorded Video .................................. 6

Finding the Recording You Want ................ 6

Landscape mode .......................................... 6

Control Icons ............................................... 7

Working with Pictures and Videos ................. 8

Viewing and Editing a Single File .............. 8

Managing Groups of Files ........................... 8

Managing Recorders and Cameras ................ 9

Adding Devices ........................................... 9

Editing a Device .......................................... 9

Removing a Device .................................... 10

Setting Up the Live View .......................... 10

Configuration ................................................. 11

Password Protection .................................. 11

Traffic Statistics ......................................... 11

Hard-Decoding Preferred .......................... 11

About ......................................................... 11

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Using the Live ViewAlthough you’ll spend most of your time here, you can tap to get to the main menu or to view the device list.

One camera always has a blue border. This is the active camera, and is the one that tools affect (e.g., snapshot).

Grid SettingsYour app can show multiple cameras at once by using a grid view. Below the camera screens, the and icons set the grid view to show 1, 4, 9, or 16 cameras. The box a camera is in is called a channel.

The dots in between the grid view icons ( ) show the different pages you can view, based on your current grid settings. The blue dot indicates your current page; gray dots are other available pages.

Swipe the camera grid (not the dots) left or right to move to another page.

Double tap on a given channel to zoom in on a single-channel view of that camera. Double-tapping a second time returns you to the previous grid view.

Control Icons At the bottom of the screen is a toolbar with nine control icons. Only five are visible at a time in portrait mode, but you can swipe the toolbar left or right to reveal the rest of the icons. In order, the tools are:

Zoom: Tap for digital zoom. When this is active (it turns blue and switches you to single-channel mode), you can pinch and splay your fingers (or double-tap) on the screen to zoom in and out. Tap again to close digital zoom and return to your previous view mode.

Playback: Tap to switch to playback mode. See “Playing Recorded Video” on page 6.

Resolution: When you are in single-channel mode, tap to toggle the app’s resolution between medium and high (the blue text indicates which resolution is active). Tap the icon again to close resolution mode. High resolution is disabled when viewing multiple cameras simultaneously.

Snapshot: Tapping takes a photo of the active camera on your screen (the one with the blue border). This is not a screen shot. The image is saved, but the toolbars, etc., are not included. The snapshot is saved in the app’s Picture & Video section, and can be viewed there.

Record: The icon starts a recording of the active camera (the one with the blue border). While recording, a appears in the top left corner of the channel. The recording is of just the camera; toolbars are not included. The video is saved in the app’s Picture & Video section, and can be viewed from there. Recorded videos have a minimum length of 5 seconds.

PTZ: The allows pan/tilt/zoom control of a PTZ-enabled camera. See “PTZ Controls” on page 5 for complete details.

Microphone: Tap the / icon to enable you to speak through your mobile device to the active camera’s speaker (if it has one). Combined with the speaker feature (next icon), this allows two-way audio communication.

Speaker: The icon activates audio from the active camera, if it is audio enabled. Press to mute the camera’s audio feed again. If multiple cameras have this active, the app only plays audio from the active channel.

Fisheye: Tap to open the fish-eye controls for the active camera. See “Fisheye Controls” on page 5 for more details.

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Landscape Mode

Rotate your smartphone or tablet to view the cameras in landscape mode. The controls operate the same as in portrait mode.

Note that inactivity, as well as rearranging the camera channels, makes the controls disappear. Tap the screen to make them reappear.

The page dots are shown across the top, while the grid view settings are shown to the right. Swipe the camera screen left or right to move to another page.

All nine control icons are visible across the bottom.

Note that the home and device list buttons are not available in landscape mode; you must switch to portrait.

Customizing Your ViewYou can rearrange your cameras in your grid by dragging a camera first either up or down (the top of the screen turns green), then moving it over another channel, whether that channel has a camera assigned to it or not. The two cameras switch channels.

Removing a Camera

You can completely remove a camera from the view by dragging it up to the top of the screen. The top of the screen turns red (as shown at right) and the trash can icon opens to indicate that the camera’s view will be removed from the grid. That channel remains empty. This does not affect the camera itself, nor does it remove the camera from your list of devices; it just detaches it from that particular channel in your app.

Adding a Camera

Click the icon in an empty channel to choose a camera to fill that channel on your screen. Choosing a given camera removes that camera from any other channel to which it has been assigned.

Tapping in the live view takes you to the camera list. From the camera list, you select which cameras to view in your app. Your app can view up to 16 cameras at once, drawn from any device in your list. You can mix and match analog and digital cameras from different locations.



Tap Start Live View at the bottom to start the live view with these settings, or to return to the live view without making the changes you just specified.

Marking Favorites


To make them easy to find, your favorites always show at the top of your camera list. You can delete a device from the favorites list by dragging the group (not the camera) to the left or right, then tapping Delete. This does not remove the camera from its recorder, just from the favorites group.

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Fisheye ControlsWhen you activate the fisheye button, you can use the following tools:

180° Field (use with ceiling or table mounts): This splits the view of the camera into two sections, each covering half of the camera’s view. Within each field, the view angle cuts off at about 20° above the center of the camera to create two natural-looking panoramas that project the camera’s entire field of view. 360° Field (ceiling, table): This operates like the 180° field above, but displays the entire view of the camera in one image. It is very distorted, and best viewed in landscape mode.

Panorama (wall mount): This creates a panormaic view for wall-mounted cameras.

Natural View: This button limits the camera view to roughly 60° wide, which gives the view a much more natural appearance. Swipe the expanded view to pan the view left or right as well as up and down. Pinch or splay your fingers on the screen to zoom in and out. These actions do not actually move the camera, but focuses on different parts of the lens.

PTZ ControlsYour Luma app includes five PTZ (pan/tilt/zoom) controls. You can access these by tapping the PTZ ( ) icon. Doing so turns the PTZ icon blue to show it’s active, and switches you to single-channel mode. You cannot leave this single-channel mode until you deactivate the PTZ controls by tapping again.

While in PTZ control mode, you can drag your finger across the camera channel to pan the camera in that direction. You can also pinch or splay your fingers to zoom in and out.

The PTZ controls are:

Auto-scan: Tapping starts and stops auto-scan, if this command is supported by the camera.

Zoom: Tapping opens the zoom panel. You can zoom in to see distant objects (+) or zoom out for the whole picture ( – ). Tap again to close the panel.

Focus: opens the focus control panel. You can focus on near objects (+) or distant ones ( – ). Tap again to close the panel.

Iris: The opens the iris control panel. Opening the iris (+) makes the picture brighter, while closing it ( – ) makes it darker. Tap again to close the panel.

Presets: Tap to open the preset control panel, where you edit camera positions. Tap to close the panel. Within the preset control panel:

} To create a preset, move the camera to the desired position, scroll the digits to the preset number (from 1–256), and then tap Set. The preset is saved on the camera.

} To call a preset, scroll the digits to the preset number (from 1–256), and then tap Call.

} To delete a preset, scroll the digits to the preset number (from 1–256), and then tap Delete.

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Playing Recorded VideoTo review recorded files, tap the icon from the live view screen. Alternatively, tap the icon when in portrait mode to get to the home screen, then select Remote Playback from the menu.

Finding the Recording You Want

Tap the icon in the upper right (or the icon in a camera channel) to go to the device list.

This screen lets you locate recordings taken by your surveillance system. You can search and filter the recordings based on camera and time.

First, at the top, tap on the From: and To: boxes to set the start and end times for your search. Rolling selection boxes let you choose the exact date and time you wish to use. By default, the system selects the previous 24 hours.

Once you’ve set your times, choose the cameras you wish to use. The app automatically loads those cameras with events from the times specified, and begins playback with the first event recorded on any of the cameras.

You can view playback from several cameras at once, however the playback speed button only works if all cameras being played back have video recordings. Also, depending on your camera settings, high-speed playback may not work in grid mode due to the amount of data being transferred.

The Timeline

Below the camera view, the timeline shows the active camera’s activity. Blue bars show when the active camera was recording by schedule, and red bars show when it was recording due to a trigger (e.g., motion detection).

The orange marker shows where in the timeline the playback is. It’s always in the center of the display, and includes the time stamp of the current video frame.

You can swipe the timeline to the left and right to scan the events. If you swipe to a moment before that camera’s first recording, the system corrects the timeline’s position to the start of that camera’s earliest recording (within the search parameters). If you swipe to a blank area where there are no recordings, the system starts playback at the beginning of the next available video.

Moving the timeline only shifts the playback of the active camera. In this way, you can get asynchronous playback.

Landscape modeYou can rotate your device to view the playback in landscape mode. The controls operate the same as in portrait mode; they’re just arranged differently.

The timeline is shown across the top. You can swipe the timeline as usual to search for recordings.

All seven control icons are visible across the bottom.

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Control IconsAt the bottom of the screen is a toolbar with seven control icons. Only five are visible at a time in portrait mode, but you can swipe the toolbar left or right to reveal the rest of the icons. All seven are visible in landscape mode. In order, the tools are:

Zoom: Tap for digital zoom. When this is active (it turns blue and switches you to single-channel mode), you can pinch and splay your fingers (or double-tap) on the screen to zoom in and out. Tap again to close digital zoom.

Live View: Tap to leave playback and return to the live view mode.

Pause/Play: Tap to suspend playback, and to resume playback.

Speed: Tap to open the playback options. Tap or to set the playback time from 1/4 time to 4x. The icon changes to reflect the chosen speed. Your best high-speed playback performance occurs in single-channel mode.

Snapshot: Tapping takes a photo of the active camera on your screen (the one with the blue border). This is not a screen shot. The image is saved, but the toolbars, etc., are not included. The snapshot is saved in the app’s Picture & Video section, and can be viewed there.

Record: The icon starts a recording of the active camera (the one with the blue border). While recording, a appears in the top left corner of the channel. The recording is of just the camera; toolbars are not included. The video is saved in the app’s Picture & Video section, and can be viewed from there. Recorded videos have a minimum length of 5 seconds.

Speaker: The activates audio from the active camera, if it is audio enabled. Press to mute the camera’s audio feed again. If multiple cameras have this active, the app only plays audio from the active channel.

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Working with Pictures and VideosYou can review and edit snapshots and recordings made by your Luma app on the Picture & Video page.

At the top, the icon takes you to the home page, while the button lets you edit files in large batches.

Viewing and Editing a Single FileTap on the file’s thumbnail. Tap the icon to return to the primary Picture & Video page.

From here, you can view individual photos and play videos. While viewing a video, the / , , and / icons appear at the bottom and can be used.

Swipe the file left or right to review other files.

At the bottom, tap to send the current file to someone via email ( ), or to copy the file (if it’s a photo) to your smartphone’s or tablet’s photo album; or else tap the icon to delete it permanently.

Managing Groups of FilesAt the top of the Picture & Video page, tap the icon. You can then tap as many files as you like to select them. Each selected file is marked with a . You can then tap to send the selected files to someone via email ( ), or (if it’s a photo) you can tap to copy the selected files to your smartphone’s or tablet’s photo album. You can also tap the icon to delete them permanently.

Tap to leave batch edit mode and return to the primary Picture & Video page.

Important Notes Regarding Videos

Note that you cannot move videos to the photo album, but you can email them.

Videos are recorded in MP4 format, which is not natively playable on iOS platforms. You’ll need to download VLC or another thrid-party video player to review these files.

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Managing Recorders and Cameras The devices page is where you manage the cameras and recorders that the app can access.

At the top, the icon takes you to the home page, while the button adds a new device to your app.

Adding DevicesConnect your smartphone or tablet to the internet before adding devices. In order to add your surveillance recorders (each with all of its attached cameras) to your app, you must provide the following information for each one:

} The device’s IP address or DDNS address

} Device server port number

} Device user name and password

You will also want an alias for the recorder: a name to help you remember exactly what it is (e.g., “lake house”).

1. Tap the icon to get to the home screen. Select Devices from the menu.

2. On the screen shown below, tap the icon at the top to add a Luma device.

3. Enter the information and tap the button. For address, use either the recorder’s IP address or its DDNS URL.

The app queries the device to ensure that everything is accurate, then adds it to the list of devices on your app. When you add a recorder, the app automatically adds all cameras controlled by that recorder. If the app cannot find your device, it gives you an error code and takes you to the editing dialog, explained below, with the new device already selected.

Repeat steps 2 and 3 for each Luma device that you wish to add. When you are finished, tap Start Live View at the bottom of the Devices screen (you may need to scroll down if you have a lot of devices).

Editing a DeviceWithin the devices page, tap on one of the devices. This opens a special dialog in which you can edit the devices that your app can access.

Tap the icon to begin editing.

You can tap to cancel all your edits or to add the device with its new parameters. You cannot save edits without trying to add the device, not even a change to its alias.

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Removing a DeviceIf you want to remove a device from your app, swipe that device to the left and tap Delete. Note that you cannot remove individual cameras from a recorder.

Setting Up the Live ViewAt the top, takes you to the home screen. Select Live View from the menu.

Selecting Which Cameras to View

Tapping in the live view takes you to the camera list. From the camera list, you select which cameras to view in your app. Your app can view up to 16 cameras at once, drawn from any device in your list. You can mix and match analog and digital cameras from widely different locations.



Tap Start Live View at the bottom, or at the top, to go to the live view.

Marking Favorites


To make them easy to find, your favorites always show at the top of your camera list. You can delete a device from the favorites list by dragging the group (not the camera) to the left and tapping Delete. This does not remove the camera from its recorder, just from the favorites group.

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ConfigurationThis page has a variety of useful utilities.

If necessary, tap the icon to get to the home screen. Select Configuration from the menu.

Tap to leave this page, or tap to leave any of its subpages.

Password ProtectionThis option keeps your application secure from casual use by others.

Tap the slider to activate or deactivate password protection.

The first time you activate password protection, you will be asked for a 4-digit password. Enter it, or tap to cancel password creation.

Once your password is created, you can tap Modify Password to change it.

Traffic StatisticsThese show your app’s data usage.

Mobile network refers to cellular data use, while Wi-Fi refers to wireless connectivity use.

Each section shows your usage for the day, the month, and all time.

Tap Clear All at the bottom of the window to reset all network statistics. There is no undo.

Hard-Decoding PreferredThis option can provide better performance and lower CPU use when viewing an HD feed. This requires iOS 8.0 or higher; if you do not have this software, then this option does not appear.

AboutThis gives you the version and build number of the Luma app.

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Recovering from an IP Address Change

If you do not secure your Luma by using best password practices, you open up your customers (and therefore yourself) to malicious attacks. One such attack uses weak admin passwords to change the IP address of recorders, knocking them offline.

What Happens When the IP Address Changes? If the recorder’s IP address changes to something outside the range used by your LAN’s subnet, the recorder is no longer accessible through the network, because the network cannot find it. It’s not visible on OvrC, it cannot be accessed on the Luma app, and it cannot be logged into through a browser.

Thankfully, the recorder is not bricked; it can be accessed with a local monitor.

What Is Luma Doing About It?

Luma is continuously enhancing our safeguards against port sniffers and other malicious third parties, but it is still crucial that you use strong passwords and take other common security precautions.

We have implemented a major change starting with

} DVR firmware V3.0.4 build 170324

} NVR firmware V3.1.2 build 170612

} IP camera firmware V5.4.1 build 170821

With this firmware, we have removed the default password. With new systems, you must enter a new password during the install. With existing systems, your recorder prompts you for a non-default password for your own protection. See below for best password practices.

Recovery Using a Local MonitorTo recover the recorder, you’ll need to roll a truck. Bring a monitor (if one is not available at the job site). Connect the monitor to the recorder via eitrher VGA or HDMI.

You should see the main page, and everything should look normal. Click the Settings icon.

Select the Configuration icon.

https://www.snapav.com/wcsstore/ExtendedSitesCatalogAssetStore/attachments/documents/Surveillance/SupportDocuments/Best%20Practices%20-%20Securing%20Your%20Luma.pdf

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Navigate to the Network menu (General tab). Click the IPv4 Address box to change the address back to the recorder’s previous IP address (if you don’t have a record of it, you can likely get the information from your router).

If you cannot locate the previous IP address, click Enable DHCP to make it fetch a new address from the router.

From your PC, download the latest firmware from SnapAV.com onto a flash drive (FAT format). Plug the flash drive into the USB slot on the front of the recorder.

Go back to the main settings screen, and choose Maintenance.

Select the Update menu (Local Update tab), then select the firmware file from the flash drive. Click Update at the bottom of the screen. The new firmware requires that you create a complex password for the recorder to prevent this issue from happening in the future.

Once the update is complete, return to the main settings screen and click the Configuration icon.

Select the User menu.

Click the Edit icon for the admin account and update the password information.

Finally, we recommend that you factory-default the recorder to ensure that no other settings were changed without your knowledge. Go to the Default menu (just below Update) and click Restore Default Settings). Remember that this resets the IP address of the recorder back to DHCP as well as the password. Just repeat the steps above to change the IP address if needed.

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Recovery Using the Luma UtilityIn certain situations, this approach may not work!

If you are onsite but don’t have a monitor, log on to the site’s network and run the Luma utility. (If you are offsite and have a VPN to a local PC, run the Luma utility on that PC.)

Locate the recorder. Select it for editing by clicking the checkbox at the left.

If you know the recorder’s original IP address, enter it, the subnet mask, the gateway, and the admin password in the appropriate areas (2). Click Modify (3).

Navigate to the IP address using Internet Explorer to verify that the address change worked.

If you don’t know the recorder’s original IP address, first check your records or the router interface. If you still cannot find it, select Enable DHCP (1). Enter the admin password and click Modify (3).

This should pull a new IP address for your recorder. If you had a DHCP reservation in the system, the recorder should automatically return to its old IP address.

Click the Refresh button (4) at the top to view the recorder’s new IP address, then navigate to that address to verify that the address change worked.

Recovery Using a Static-IP ConnectionIf you cannot use a local monitor and the Luma Utility option failed, you can access the recorder by setting your laptop to a static IP address and connecting it directly to the recorder. Take note of the recorder’s IP address as detected by the Luma Utility; it is used in this approach.

With a Windows PC

Access your Network and Sharing Center. In the right column at the top, click on the Ethernet connection hotlink.

A pop-up appears. Click the Properties button.

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Another pop-up appears. In that window, select “Internet Protocol Version 4 (TCP/IPv4)”, and click the Properties button for it.

Select Use the following IP address:

With a Mac

Please follow this link for instructions on setting your Mac to a static IP.

Setting the Static IP and Gaining Access

Edit the laptop’s IP address to match the first three sets of digits of your recorder. Change the last set of digits to any number between 2–254, except the one that matches your recorder. Example: If your recorder’s IP address is set to 10.43.243.2; change your computer’s IP address to 10.43.243.XXX, where the final three digits are any number between 3–254.

Enter 255.255.255.0 for the Subnet mask. Make no other changes. Click OK to set your computer to a that static IP address.

Plug your laptop into the recorder with a network cable. Open Internet Explorer / Safari, and enter the IP address of the recorder (and port if you changed the default HTTP port to access the system).

This grants you access to the web interface, from which you can make all needed changes.

http://www.macinstruct.com/node/550