CLOUD CONTACT CENTER -

A SMART INVESTMENT?

IVR TECHNOLOGY GROUP

PROBLEM:  ALL AGENTS ARE BUSY

HELPING OTHER CUSTOMERS PLEASE HOLD

Customers bel ieve that being kept on hold more than a minute is bad customer service .

52% of consumers stopped doing business with a company i f they fe l t customer service was poor .

68% of customers that took their business e lsewhere said they would not return.

I t only requires software and a connect ion to the internet .

Your agents can be adjusted on a per need basis .

c loud computing solut ions provide scalabi l i ty without increased cost .

SOLUTION: SCALABILITY

A cloud hosted call center system

reduces wait time.

PROBLEM:  SPIKE IN CALL VOLUME

Many factors can lead to

a spike in call volume including:

Season campaigns

Consumer Recal l

Severe weather

SOLUTION: ADJUSTABILITY

Agents can be cal led in to help with cal l spikes

Cal ls can be seamless ly redirected to prevent downtime

Cloud hosted contact centers al low for 54% more upt ime vs on-premise cal l centers

PROBLEM: EXPENSES

CALL CENTERS CAN BE COSTLY

Equipment

Integrat ion

Train ing agents

Being able to match demand

SOLUTION: SAVE WITH THE CLOUD

Cloud Hosted Call Centers cost 70% less than on premise.

 Companies that want to offer l ive agent customer support can do so for less and with less equipment.