skills compentency matrix

PRESENTATION

SKILL COMPETENCIES MATRIX

for Malaysia ICT Industry

June 1, 2010

INTRODUCTION

This study of the Skill Competencies Matrix for

the Malaysia ICT Industry is an initiative

undertaken by MDeC to establish

a common Terms of Reference

for knowledge workers, employers in the ICT

sector, institutes of higher learning, and

government planners.

Years of supply demand imbalance … fuel

intense competition for talent and increase

pressure on competitiveness

IndustriesUniversities

supply demand

Lacked a central

“meeting point”

platform

Implemented

multiple solutions

to stop the gap

Spent huge

$$$ to study

imbalance

Have no

common

language

Bridging the supply and demand imbalance

?

Linking industry and university

Industry look for essential job functions and

required experience while academia speak

about skills and knowledge learnt

The SECRET is to link between

the Skills Competency and Job Functions

Document the linkage in a matrix and

make it as a Terms of Reference

IndustriesUniversities

supply demand

Adopting a structured approach

• Adopt a structured approach to classify the job

types and industry

• Mirror a hierarchical system of classification

used in the living organism study - taxonomy

• Critical to define the most logical principle of

classification to group the jobs

Level 1

Level 2

Level 3

Level 4

Order

Family

Genus

Species

Industry

Value Chain

Function

Skills

Living Organism Skills Matrix

Scope of project

ICTNon ICTJob Type

High

Low

Jo

b V

alu

e

MSC

Non MSC

(ICT Focus)

(ICT Related)

Before we get to the Skills

Competencies Matrix, let’s review

the target users of the

classification.

Terms of Reference

Government Planners

University Administrators

Working Professionals

StudentsEmployers

1

2

3

45

© Copyright 2010 DeltaKnot International Sdn. Bhd. All rights reserved.

Government Planners



StudentsEmployers

1

2

3

45

Terms of Reference


• Standardize job descriptions

• Identify core and elective skills

• Have better understanding of job fit

• Use to recommend training needs

• Know range of salary for specific job

roles

• Use for work appraisal and

compensation scheme


Terms of Reference

Government Planners



StudentsEmployers

1

2

3

45

• Understand job expectation and job fit/match

• Calibrate salary expectation

• Better knowledge of market rate and skills expectation

• Less dissatisfaction on overpay and underpay


Terms of Reference

Government Planners



StudentsEmployers

1

2

3

45

• Pursue education with clearer understanding of job expectation

• Assist to select right courses or subjects and relevant projects focus

• Aware of the skills competency levels required

• Know the range of salary and expectation

• Use to chart career path


Terms of Reference

Government Planners



StudentsEmployers

1

2

3

45

• Understand precisely what the industry wants and requirement

• Be more objective when developing curriculum for entry level jobs

• Define the fundamental body of knowledge required for job groupings

• Objectively introduce projects and assignments to develop the required skills


Terms of Reference

Government Planners



StudentsEmployers

1

2

3

45

• Better understanding of Talent Development requirements and Training Needs of the Industry

• Improve ROI of Training and Development plans

• Focus on differentiating factors

• Improve quality of data collection and measurement

• Enable focus on high-value jobs and skills expectation

I know you are keen to get to

the Skills Competencies

Matrix, but let’s us share the

key findings in the process of

classification.

Sharing the key findings

Level 2

Level 3

Level 4

Level 5

By Cluster

By Value Chain

By Function

By Naming

Level 1 By Industry

Classification FindingsLevel

ICT Industry

Job Clusters

Job Groups

Job Types

Job Titles432

114

17

4

1

Normal MSC Malaysia Industry Cluster - CMM,

SSO & INT but in Skills Competency Matrix,

a new cluster (SDD) was classified and added © Copyright 2010 DeltaKnot International Sdn. Bhd. All rights reserved.


CMM SSOSDD INT

ICT Industry

MSC Malaysia Skills Competency Matrix

CreativeMultimedia

System Design & Development

Information Technology

Shared Services & Outsourcing

• Creative Content Pre-Production

• Creative Content Production

• Creative Content Post-Production

• Creative Content Management

• Architectural Design

• IC Design

• System Design

• Software Engineering

• Software Development

• Database Management

• Technical Support

• IT Consultancy

• IT Sales & Marketing

• IT Management

• Contact Centre

• Human Resources

• Finance & Accounting

Level 1

Level 2

Level 3

Level 4

By Industry(ICT Industry – MSC focus)

By Industry Cluster(MSC Malaysia Cluster)

By Job Grouping(Job Value Chain)

By Function(Job Types)

Level Classification

CMM SSOSDD INT

ICT Industry – MSC Malaysia

Job Types Job Types Job Types Job Types

Level 5By Naming(Job Titles)

Job Titles Job Titles Job Titles Job Titles

Special Study

By Entry Level(Job Titles)

Job Titles Job Titles Job Titles Job Titles

Matrix


27 25 42 20

112 64 180 76

75 47 71 46

Total of 432 job titles studied across the 4 clusters, 239 job titles (55%) are suitable for entry level

Content of Skills Competency Matrix

• 14 vital information captured

in each Matrix

• Challenge was to dissect the

job value chain and identify

the skills requirements and

competency expectations

• Lack of industry consistency,

scale of operation and pace

of technology usage are

critical elements dictating the

content of matrix

1. Industry Cluster

2. Job Type

3. Job Code

4. Job Description

5. Job Grouping

6. Education Level

7. Similar Job Titles

8. Experience Level

9. Certification Level

10. Salary Range

11. Technical Skills

12. Soft Skills

13. Competency Expectation

14. Entry Level


Now, let’s take a look at the

Skills Competencies Matrix

An example of a skills competency matrix


1Industry Cluster in which this job title falls under

3Job Code assigned to this job title

2Most common Job Title used for this job function



5Job Grouping within this industry cluster

6Academic qualification preferred by employers

4

Description of Job Function

7

Other job titles used for the same job function

8

Job level & industry experience applicable for this job type

9Industry certification & salary range


10Description of technical skills associated to this job function

11 Skills in darker shade are “required skills”

12 Skills in lighter shade are “elective skills”

13Level of core soft skills preferred by employers

14 Description of competency expectation


Here’re the next steps on the

Skills Competencies Matrix

NEXT STEPS

• Completed a first generation matrix – expect

to release the matrix by end of June 2010

• Thank you to industry players and

academicians for helping in building the

matrix

• It is an evolving document … a good start

and hope able to achieve its objectives

DELTAKNOT INTERNATIONAL

www.deltaknot.com

Chin Min Ming

[email protected]

Tel: 03 5122 2266

Fax: 03 5122 2277

Thank you for your time.

Please contact us for

further information.

http://www.deltaknot.com/

mailto:[email protected]

skills compentency matrix

Documents

skills competency matrix

skills competencies matrix

required skills

elective skills

job function

job titles

job types

skills expectation