social media etiquette
TRANSCRIPT
Carla FerreiraCommunity Manager. GivenGain Foundation.
Social Media Etiquette
Facebook Etiquette
Facebook Etiquette
• Listen!• Don’t Like your own post.• Don’t ignore legitimate questions and
comments.• Don’t post or tag photos of fans, customers, or
employees without permission.• Don’t ask for Likes for no reason.
Twitter Etiquette
Twitter Etiquette
• Listen!• Don’t automatically direct message people that
follow you.• Don’t over-hashtag your tweet. • Don’t hijack another organisation's hashtag.• Don’t use tricks or bots to get more followers.• Beware of excessive self-promotion.• Don’t use too many keywords.• Act like a human, not a robot.
Pinterest Etiquette
Pinterest Etiquette
• Don’t be boring.• Don’t pin content with broken or incorrect links.• Don’t spam your followers with too many pins at
once.• Don’t pin just your own material.• Provide good descriptions for your pins.• Give credit where credit is due.
LinkedIn Etiquette
LinkedIn Etiquette
• Take note of the more professional tone of the network.
• Don’t join a group and immediately start self-promoting.
• Don’t pester for recommendations.• Endorse others but be authentic.
Guidelines and Tips
Personal vs. Professional
• Posting as the organisation or myself?
• Do not share your own personal content from the organisation’s social media accounts.• Be careful especially when using Tweetdeck
• When posting as the organisation, do not write in the first person.• E.g. “I’ve just uploaded a video on YouTube”• Be careful of automated sharing from
YouTube and other social media platforms.
Basics: Grammar and Punctuation
• Do not use too many abbreviations• Will people understand what I’m saying?
• As far as possible do not use SMS language• E.g. “Hi all u fans! Hope ur having a good
day!”
• Be careful with spacing• E.g. “We’ve just launched a new
programme ! ”• E.g. “Read this interesting article on global
warminghttp://www.nrdc.org/globalwarming/”
• Privacy of beneficiaries when posting photos
• Especially when children are involved
• Privacy of staff members involved with campaigns
E.g. photos taken at fundraising event and posted
on Facebook
Respecting privacy
Do unto others…say ‘please’ and ‘thank you’
Engage!
Do not just broadcast
Respond to questions, posts made by others on Facebook.
Respond to tweets, thank people for retweets and favorite tweets.
Use Hootsuite/Tweetdeck to monitor activity.
Social Media is a two-way street
Is it okay to share the same message on multiple platforms?
Yes and No
Checklist:
How do I communicate differently on these platforms?
Are the audiences different? To what extent?
Frequency that people visit the platform per day
E.g. Twitter
To duplicate or not to duplicate
What tone am I using on social media?
Don’t make Facebook your own personal pulpit
Is it in line with our organisation’s brand?
Different tones for different types of content
Celebrating success
Thanking donors/supporters /volunteers
Asking for donations
Tone of communication
Asking for donations:
• Fundraisers are not beggars
• People want to feel like they are part of something
bigger than themselves
• Focus on the impact when people do respond positively
to calls for donations.
• Testimonials/Feedback from donors/volunteers/Activists
Tone of communication
• Social media is about relationships.
• Your fans or followers could be your next donors
or Activists (peer-to-peer fundraisers)
• Create an environment where your supporters can network
with each other.
Building relationships
Running a Facebook competition?
• Rules have changed!
• Businesses and organisations can now:
• Collect entries by having users post on the page
or comment/like a page post
• Collect entries by having users message the page
• Utilize likes as a voting mechanism
• http://www.facebook.com/page_guidelines.php
Terms and Conditions
1. If you use Facebook to communicate or administer a
promotion (ex: a contest or sweepstakes), you are responsible
for the lawful operation of that promotion, including:
• The official rules
• Offer terms and eligibility requirements
• Compliance with applicable rules and regulations
governing the promotion and all prizes offered
Terms and Conditions (continued)
2. Promotions on Facebook must include the following:
• A complete release of Facebook by each entrant or participant.
• Acknowledgement that the promotion is in no way sponsored,
endorsed or administered by, or associated with, Facebook.
3. Promotions may be administered on Pages or within apps
• Personal Timelines must not be used to administer promotions
• e.g. “share on your Timeline to enter” or
“share on your friend’s Timeline to get additional entries”
Terms and Conditions (continued)
• Be professional but have fun!
• Work as a team
• When in doubt, Google it!
• Vary content and themes
• Ask your audiences’ opinion
• Don’t be scared to explore social media
• You cannot break it!
Tips
• Resources
• www.mashable.com
• www.socialmediaexaminer.com
• www.nonprofitmarketingblog.com
Resources
Thank You.
@GivenGain @carlaferreira1
www.facebook.com/givengain
www.givengain.com