staff re po rt - ac transitpublic meetings and guerilla outreach staff conducted four public...
TRANSCRIPT
l.# Report No:Meeting Date
17-256
September 13, 2017
Alameda-Contra Costa Transit District
STAFF RE PO RTTO:
FROM:
SUBJECT
AC Transit Board of Directors
Michael A. Hursh, General Manager
Transbay Tomorrow -- Phase One Update on Existing Conditions and Outreach
BRIEFING ITEM
RECOMMENDED ACTION($)
Receive report on the Transbay Tomorrow Existing Conditions and Phase IOutreach
BACKG ROUND/RATIONALE
This January, staff launched the District's Comprehensive Operations Analysis effort for BayBridge Transbay bus service - branded Transbay Tomorrow. This report will describe itsprogress, and outline the existing conditions analysis, outreach efforts, and guiding principlesfor the Board to consider.
The District operates 27 Transbay lines crossing the Bay Bridge into San Francisco, providingcritical commuter and congestion-relief service for the region. Between 2012 and 2016,Transbay ridership grew 30 percent alongside minimal service increases of around 7 percent.While this has significantly improved the productivity of Transbay service, it comes withoperationalchallenges; overcrowding has worsened on many peak trips and pass-up complaintshave increased. In addition, increased congestion across the Bay Bridge and to the TransbayTemporary Terminal via city streets has had a significant impact on the District's ability toprovide reliable Transbay service, leading to reduced schedule adherence and increasedpassenger complaints regarding reliability.
Planning for this level of growth, congestion, and accompanying solutions is complex due toextended fleet procurement timelines and lack of funds. Meanwhile, the region has undertakenits own Transbay studies to try to address the delta between growth, congestion, and transitcapacity across bus, train, and ferry modes. The Metropolitan Transportation Commission'sIMTC's) Bay Bridge Forward Program (BBFP) and the Core Capacity Transit Study (CCTS) bothtackle the Transbay capacity issue. While the BBFP is already addressing capacity problems byproviding limited operational funds for additional Transbay service, the CCTS providedrecommendations on a longer timeline, stretching from three to thirty years. TransbayTomorrow intends to build upon this valuable work, and develop specific service and farerecommendations on a shorter timeline, with an initial cost neutral plan ready forimplementation in August 2018.
1 of 97
Report No. 17 256Page 2 of 8
Proiect Phases and Goals
Transbay Tomorrow comprises three phases with distinct goals
Phase One - Project Kick-Off
Engage stakeholders and existing passengers in a discussion to improve Transbay service, whilesoliciting meaningful feedback. Identify the issues around the existing conditions and discussthe tradeoffs associated with changing the service
Phase Two - Cost Neutral Plan
Use the feedback and data from Phase One to develop a cost neutral plan. Vet therecommendations through the public and Board to create an approved plan ready forimplementation in August 2018.
Phase Three Expansion Plan Scenarios and Fare Policy Recommendations
Solicit feedback from potential riders and consider new service types. Develop expansionscenarios for public review and finalize into an approved plan in preparation for potentialRegional Measure 3 (RM3) funds to come online. Develop an accompanying capital plan tosupport the service plan based on recommendation from Core Capacity with associated RM3tunding
Existing Conditions
Staff deve[oped a series of fact sheets for each ]ine (see Attachment ].) out]ining the mainmetrics for evaluation by each route and each region.
After analyzing these metrics, staff developed a series of characteristics shared by productiveand unproductive lines, as measured by average subsidy per passenger and average passengersby trip. The subsidy ranged from approximately $3.00 for a line J passenger to $12.00 for a lineNXC passenger. Average passengers per trip ranged from 50 on Line J to ].5 on Line Z. Sharedcharacteristics for productive and unproductive service are as follows:
Characteristics of Productive Service
l2
3
Direct routes - Lines operate on one or two urban corridors.Short local street segments - Lines J, G, P and FS run on the shortest local streetssegments across alITransbay lines(2-6 miles).High Population Density -- Lines in the Berkeley/Emeryville and some Oakland Hills/Macarthur corridor routes serve areas of high population densities relative to otherTransbay lines.
Characteristics of Unproductive Service
1. Indirect Routes - Lines operate on many residential streets.2. Long local street segments - Lines NX4, NXC, LC, S and SB run on the longest local
streets segments across all Transbay lines(I0-13 miles). Lines NXC and LC are also linesthat operate few trips only outside of the peak.
2 of 97
Report No. 17-256Page 3 of 8
3. Low Population Density Lines in the Southern Alameda County and Contra CostaCounty serve areas of lower population densities.
4. Decreased Ridership -- Lines LA, S, SB, and Z are the only routes to experience significantridership loss over the last 5 years.
Through the existing conditions analysis and a review of the board policy standards, staff thendeveloped a list of major issues to address in the next two phases of the cost neutral andexpansion plans:
Major Issues and PotentialSolutions to Consider
Overcro wdin g
Passenger complaint records and ridership data demonstrate overcrowding has worsened onmany routes, with most lines experiencing at least one trip per day over capacity. Solutionsstaff will explore include:
l2
3
Assigning existing high capacity buses to specific high ridership trips.Reallocating existing resources (buses and revenue hours) from underperforming linesto areas with high demand.Increase the span of service to provide opportunities for peak spreading, acknowledgingthe trend for passengers shifting to later work start and end times.
Reliability
Fluctuating traffic conditions on the Bay Bridge and lack of transit priority lead to a highvariability of peak trip running times for Transbay service. This means the variance of the sametrip can take a half hour on one day but one hour the next. Notably, the afternoon commutehas a wider range of variability than the morning commute. This creates an unreliable journeyfor passengers and may cause some passengers to switch to BART for their afternooncommute. In addition, it is difficult for staff to operate interlines with high variability inruntimes. Solutions to explore include:
l2
Review localturning movements to optimize the route.Move into the Transbay Transit Center. The new facility provides a dedicated right-of-way from the Bay Bridge. This will relieve the on-street traffic variability all linescurrently face as buses negotiate through traffic in to and out of the TemporaryTerminal in San Francisco.
Provide short, medium, and long-term transit priority solutions in the capital plan,including: transit signalpriority, traffic signalcoordination and dedicated transit lanes.
3
Speed
Comparing the Transbay routes to other modes is helpful to see where the bus ranks in timecompetition. There is room to speed up the service to make it more efficient and morecompetitive with other modes. Staff willconsider the following:
3 of 97
Report No. 17-256
Page 4 of 8
l
2
Increase stop spacing. The majority of Transbay routes have an average stop spacing ofless than 1/2 mile - not meeting the Board standard of 1/2 to 2/3-mile spacing.Restrict local ridership. Three-quarters of Transbay lines allow local ridership thataccounts for between two and four percent on the peak-only lines. The togglingbetween fare types on Clipper and the boarding and off-boarding add dwell time tothose passengers going to San Francisco.As described above, provide short, medium, and long-term transit priority solutions inthe capital plan.
3
Productivity
The existing conditions analysis revealed the large differences in subsidy and passengers pertrip on a line-by-line basis. While most lines meet the Board Policy 545 standard for Transbayservice of 25 passengers per trip, this is a minimum standard and not a goal.
There are two ways to address productivity -- adjust the fare to improve subsidy or adjustridership to improve passengers per trip. There are examples where a line has above averageridership, but also a high fare subsidy per passenger (such as line L which is one of the longerlines from the northern area of the District). This shows there is a limit to improvingproductivity when fares are flat and line distances (and therefore costs) vary. A thoroughTransbay fare evaluation willgo before the Board separately in anticipation of a fare change forJu[y 20].8. ]n the meantime, staff wi]]exp]ore the fo]]owing:
1. Model service changes on the most productive route characteristics to improveproductivity
2. Consider a new Transbay fare policy based on distance to reflect the higher cost ofoperations in outlying areas.
Outreach Activities
Staff developed an outreach plan to ensure thorough consultation of internal and externalstakeholders, along with soliciting useful input from existing and future passengers. Thefollowing is an overview of these activities.
Technical Advisory Committees (TACs) and Board Liaison
Before embarking on the major public outreach activities, staff held two TACs: one for City andCounty staff, and one for Transit regionalpartners. Both TACs were very helpfulin refining thepublic materials and passenger survey. In addition, the assignment of a Board liaison was agood method of obtaining Board concerns and suggestions before embarking on a publicp rocess
Passen ger Survey
Between May and July, over 2,100 passengers completed the survey, either online or in person.This represents a statistically significant sample of the Transbay passenger population as awhole. Attachment 2 is a summary of the survey results but the following are the key findings.
4 of 97
Report No. .L7-256
Page 5 of 8
Service Use - 40 percent of respondents use multiple Transbay lines. This varies by regiondepending on the frequency and proximity of other Transbay lines. For example, manyAlameda east end residents will alternate between the O, OX, or W. Many Berkeley residentswilltake the F, J, or FS depending on the day.
Fares - 12 percent of respondents use the Transbay 31-Day Pass on Clipper and overwhelmingly81percent use eCash on Clipper, leaving only 3% using cash fares.
Stops - 83 percent of passengers agreed that Transbay bus stops were located near their homeand/or destination.
Reliability - 64 percent of passengers agreed with the statement that the service is reliable in
the morning, compared to 55 percent in the afternoon. This may help explain skewed ridershippatterns seen on some lines.
Improvements -- 53 percent of passengers ranked reliability and higher frequency as their toptwo preferred improvements.
Tradeoffs - 52 percent of passengers are willing to walk further to a bus stop for a faster andmore frequent service. However, 51 percent would not be willing to transfer from anothermode onto Transbay service even if there were faster and more frequent service
Demographics -- 51percent of passengers have a household income of over$100,000 and 55%percent identify as White and not Latino/Hispanic.
Public Meetings and Guerilla Outreach
Staff conducted four public meetings: two in the East Bay on weekends and two in Sanfrancisco near the Temporary Terminal after work. While few people attended the publicmeetings, staff conducted more targeted outreach at the Temporary Terminal to interceptactuaITransbay passengers waiting for the buses on their commute home. Staff set up a displayarea on the central island and roamed around the bus bays talking to passengers about theproject and encouraging them to take the survey.
Opera tor Survey
Staff solicited feedback from Transbay operators, acknowledging they are the front line of theservice and would provide valuable feedback. Thirty operators answered the survey andAttachment 3 provides the survey summary. Key findings are as follows:
e
©
e
8
e
55 percent of operators felt there were too many stops along Transbay Lines.69 percent of operators agreed that stops could be consolidated or removed.64 percent of operators agreed that there are localstreets parallelto the freeway whichcould be faster.69 percent of operators agreed that local boardings affect their ability to operate anddrive effectively.71percent of respondents are in favor of having a few centralstops along a route. Manyoperators feelthis willspeed up running time and improve on-time performance
5 of 97
Report No. 17-256
Page 6 of 8
e The most common operator comment/complaint pertained to installing dedicated busonly lanes on the Bay Bridge or on localSan Francisco streets.
In addition to the operators, staff held presentations for Transbay supervisors and otherTransportation staff to engage them with the project and solicit their feedback.
Guiding Principles for Planning Efforts
Staff reviewed the existing guiding principles for Transbay service from the original 2013Comprehensive Operations Analysis, the District's Short Range Transit Plan (SRTP) and BP 545service standards and goals. With this information and the analysis of the existing conditionsand the passenger/operator survey, staff developed a series of guiding principles to use for theTransbay Tomorrow plan development. The following guiding principles align with many of theprevious principles but are specific to today's conditions:
Meet the existing andfuture demand
e
eCreate productive routes to capture latent demand.Consider different service models. For example, "point-to-point" involving one or twostop locations in the East Bay on local streets or near-freeway entrances and exits.Consider accessible park and rides or other transit nodes for these types of shorter lineswith potential for high productivity.Where demand exists, increase span of service with existing fleet resources.Pursue pilots for new Transbay services that alleviate BART over-crowding.Deploy double decker buses in areas of highest demand and consider short local EastBay segments or "point-to-point" service models to optimize their use.
e
e
Improve speed, reliability, and efficiency
Reconfigure segments or entire lines for more productive serviceIncrease bus stop spacing in line with Board Policy standards.Reconsider the Localridership policy on Transbay routes where practical.Consider short, medium and long-term capitalimprovements for transit priority.Incorporate the capital recommendations of MTC's CCTS where relatable to serviceproposals.Consider new route designs to avoid known areas of congestion or difficulty for buses.e
Transbay service should sustain itself
. Consider different funding mechanisms -- there is a separate staff report proposing arevised Transbay fare policy.
Think regionally
e Work with regionaltransit agencies to ensure service is complimentary not redundant
6 of 97
Report No. 17-256
Page 7 of 8
Standards versus Goals
Board Policy 545 details service standards and provides limited goals for Transbay service.However, while analyzing the existing conditions and measuring the service metrics againstcurrent standards, it became clear the goals and standards in the Board Policy are gearedtowards service preservation, not expansion. The District should aspire to provide excellentservice as opposed to minimum service standards for passengers. Staff suggests one keyoutcome of Transbay Tomorrow would be to reevaluate BP 545 and include clear service goalsregarding productivity, reliability, and quality of service.
Timeline
The project is on course for the Phase 2 outreach in October and the Board provided theircomments on Transbay fare policy in the August Board workshop.
NOVEMBERINCORPORATE
OUTREACH INTOCOSFNEU'mAL
PLAN
SEPTEMBER
STAKEHOLDERMEETINGS
MARCHPUBLIC
HEARING
MARCHEXISnNG
CONDlnONSANAWSIS
DECEMBEROPENING OFFINAL COST
NEUTRAL PLAN
AUGUSTIMPLEMENT
COSFNEU'mALPLAN
2017 2019
APRILSTAKEHOLDER
MEmNGS & PUBLICOUTREACH
AUGUST OCTOBERDRAFT FARE
POLICY
OCTOBERPUBLIC
HEARING FOF
PLAN
MARCHIMPLEMENT EXIUNSIONPLAN DEPENDENT ONREGIONAL FUNDING
DRAFTEXPANSION PLAN
INTO EXPANSION
PUN JULYFINAL EXPANSIONPLAN DRAFnD
BUDGETARY/FISCAL IMPACT
There is no budgetary or fiscal impact associated with this report. Phase 2 of TransbayTomorrow willpursue a cost neutralservice plan. Phase 3 willdevelop an expansion plan basedon proposed funding.
ADVANTAGES/DISADVANTAGES
Creating a phased plan based on data analysis and public feedback is a valuable asset for theDistrict. The regional focus is on solving the capacity problem for the Transbay commute andmuch of the solution will come from increased bus service in the short to medium term. This
plan will provide clear direction on how to increase service when funds and resources becomeavailable.
The main disadvantage of the plan will be the same as with any proposed service changes:change can be controversial. However, staff hopes that through outreach efforts, any majorissues will be addressed before the final recommendations. Also, following the plan, theDistrict must prepare for implementation which will require tremendous resources and effort,as learned from the implementation of AC Go.
7 of 97
Report No. 17-256Page 8 of 8
ALTERNATIVES ANALYSIS
Transbay Tomorrow will provide a clear guide on how to restructure and expand Transbayservice. Not having an approved plan in place will create delays when funds become availablefor expansion. In addition, without a plan to follow, Transbay expansion will occur as it hasrecently -- based on isolated analyses and responses to passenger complaints.
Another alternative could be to keep the existing network and only adjust the frequency andspan. This would be simpler for passengers but wilmot address the productivity issue and willnot use resources efficiently.
PBlQRRH:EVANS BOARD ACTION/POUCHES
Board Policy 545 -- Service StandardsSR 17-053 Bay Bridge Transbay Comprehensive Operations AnalysisSR 12-145 Introduction to the Transbay Comprehensive Service Plan UpdateSRl-2-291b Inner East Bay Comprehensive Operations Analysis FinalService RecommendationsBoard Retreat 03/13/2013 Discussion Regarding the Inner East Bay Comprehensive OperationsAnalysis
A'TTACHMENTS
1. Transbay Tomorrow Existing Conditions Fact Sheets2. Transbay Tomorrow Passenger Survey Results3. Transbay Tomorrow Operator Survey Results
Approved by:
Reviewed by:
Ramakrishna Pochiraju, Executive Director of Planning and Engineering
Michael Eshleman, Service Planning ManagerRobert del Rosario, Director of Service DevelopmentLinda Morris, Senior Transportation Planner
Dylan Tonningsen, Service Development Intern
Prepared by:
8 of 97
SR 1 7-256Attachment I
TRANSBAY SERVICEEXISTING CONDITIONS
9 of 97
Northern Alameda County &Contra Costa County
Regional Performance
. Peak ridership has spread by 45 minutes inthe afternoon peak and 30 minutes in themorning peak.
. Line H sees the most notable peak spreadincrease across all Transbay lines.
B Lines L. G & H are the most productive linesin the region with over 30 passengers pertrip and require the lowest subsidies perpassenger. K I H n 1 - 1 Z.IXX)
3.m -6.m
3m- I.Sme Line G is the only line in the region to havenearly a third more riders in the morningthan the afternoon.
e Line IA has nearly a third more riders in theafternoon than the morning.
COST & TIME OF A ONE-W TRANSBH ' TRIP
. Line IA is the only line in the region toexperience decreased ridership in the last5 years averaging -1 .6%, while the LC'sridership has remained static.
$7.80INCLUDES BRIDGE TOLL
60 mins
$4.20 I':':r;l 61 mins
. All other lines experienced ridership growthbetween 4% on Line L and 1 1 % on Line G.
AC TRANSIT TRANSBm '
$4.55. Line L received the highest number of
generalcomplaints compared to any otherline in the district.
33 mins
IW J H R SSI H n.
\...........JAZZ EIZ
$10.00. Line H has the largest increase in
overcrowding complaints.
TiDELiNE WATER TAXI
QUESTIONS OR COMMENTSe PLEASE SENDTHEM TO [email protected]
Average AC Transit Subsidy Per Passenger
$18.00$16.00$14.00$12.00$10.00$8.00$6.00$4.00$2.00
$-
(5 10) 891-5470/ Free language assistance/ Asistencia gratuity en
e[ idioma / $tg$i$E]©W] / Libreng tu]ong para sa wika / H6 trq
gimp th6ng djch mien phi/ #B- 'aq XI q /gila 8{TqT {i6rWttr/
'.sl'i 'A .3b" .- oqj/ MHa)EiggiB/ ill-- aJ.P ixu.- /
Assist6ncia linguagem livre / unTUurn tm6n g mig /
becnnaTHan noMOUjb nepeBOAquKOB/ flntJgO€JCljlOZiJnanZ.JCatJan /
H$(t HANI ga +LeLqdl /Assistance linguistique gratuite
l ]H
lOf 58-] 7M
10 of 97
LINE LSan Pablo Dam Road & Princeton Shopping Center toTransbay Terminal, SF via EI Portal Dr / Rollingwood DrSan Pablo Ave / Prince St la.#
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e".5 0
WestboundAM Riders
Iona l 100
1 01 -200
e o-s
-20
21 -50©EastboundPM Riders
lofrl e 51-100
1 01 -200
11 of 97
Average Daily Ridership Line Statistics
697
664
71 1 Average Passengers 32 riders682 per trip
Average stop spacing 1 ,465 feet27,344Population within 1/4
miles of route
Transbay RouteManagement
8 miles
Local Route Segment 8 miles
201 2 201 3 201 4 201 5 2016 Peak Frequency 1 5 minutes
AM/PM Peak Span Trips Ridership Comparisons60
50
40
30
20
10
0
11I 1111 IH I
lllllHllHI
nAM Transbay
[JAM Local
nPM Transbay
H PM Local
Average Passengers By Trip Per Line
60
40
20
E> ' " : 2 $ ' ' 3: o 8 $ 8 8 Q 3 $12 ''' " mg$K
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / free language assistance / Asislencia gratis en su idioma / $!$$iBgf©yJ / Libreng tulong para sa wiki / H6 trg gimp thing dlch mien phi /
? B a OI XI g / qKii 8TTqT 116iqttr / l:l$1J IAj .fu .s.-s / !E#+a)giBXi+f / ilan ailiJ ixLu / Assist6ncia linguagem libre / untlpr::nriilTgigsRnig /
becnnaTHan noMOUjb nepeBOAqnKOB / Oonluul)ao ul 1 / H$d GlINt aOtzt / Assistance linguistique gratuity 01 58-17A
12 of 97
LINE LAHilltop Dr. Park & Ride to Transbay Terminal, San franciscovia Hilltop Dr/ Richmond Pkwy/ Richmond Pkwy Transit CtrSome trips start from Hilltop Green Park
Ridership by Stop for AM and PM Boarclings
0-5
e '-:.e".5 0
ESIX FJ OIA DR
WestboundAM Riders
Iona l 100
e 0-5
6-20
e 21-50
EastboundPM Riders
cote) © 51 -100
1 01 -200
13 of 97
Average Daily Ridership
2012 2013 2014 2015 2016
AM/PM Peak Span Trips
Ridership Comparisons
nAM Transbay
nAM Local
PM Transbay
PM Local
(D (D 0 (D 0 0 0 0 0* 0 0 0 0 0 to 0 tOtQt0(N tO (N 'q 0 (N ''q - (N (D 0 (D tO - (N 'q - (D -tO to 0 0 1\ l\ l\ m m tO -0 ,0 '-0 1\ l\ r\ m m 0-
r- r- r ' r ' r ' r ' r- r ' r ' r'
Average Passengers By Trip Per Line60
50
4030
2010
0 E > " " ':: 9 2 u x ><zz -u XZ
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
IS 1 01 891-5470 / Free language assistance / Asistencia gratis en su idioma / $L$#igBtBHJ / Libreng lulong para sa wika / H6 trq gimp thing dlch mien phi /? R g ot x1 8 / ;T;tit 8TTqT {i6iwir / i:)qiJ CAj .$u i.-s / #i#+G)gi#Xl+f / 4ji-. 41Ji] ;i.lu / Assisldncia linguagem libre / untRuE:itmlTglt3s6nig /
becnnaTHan nOMOUib nepeBOHquKOB / 03nl llnnuul 1 / H$d etlxl HcslU / Assistance linguistique gratuile o] 58-17B
Average Passengersper trip
Average stop spacing
14 of 97
LINE LCTransbay Terminal, San francisco to Hilltop Dr. Park & Ridevia 1-80/ Richmond Pkwy/ Hilltop DrFrom San francisco only; travel to SF via Line L or LA
Ridership by Stop PM Boardings
0-S 6-20 21-S0 S1 -100 101-200
Eastbound PM Riders lotrl
15 of 97
Average Daily Ridership
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips
H PM Transbay
q PM I acai
Average Passengers By Trip Per Line
60
50
40
30
20
10
n > ' ' = 2 $ ' ' 3: 0 8 $ 8 8 9 $ $g""'ggK
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO PLANNING@ACTRANSIT ORG
HlhHH HKiH ZE B H :n ,!=T:l:.I
Average Passengersper trip
Average stop spacing
16 of 97
LINE GRichmond St. & Potrero to Transbay Terminal, San franciscovia Colusa Ave./ Solano Ave./ San Pablo Ave.
'glH£lPU
Ridership by Stop for AM and PM Boarclings
0-5
e '-:.e".5 0
WestboundAM Riders
tOnI l 100
1 0] -200
e 0-5
-2
21
0
-50eEastboundPM Riders(0Ff) e 5 1 -100
1 01 -200
17 of 97
Average Daily Ridership
500
400
300
200
100
02012 2013 2014 2015 2016
AM/PM Peak Span Trips Ridership Comparisons
706050403020100
OAM Transbay
nAM Local
IPM Transbay
[PM Local
60
50
40
30
20
]0
Average Passengers By Trip Per Line
8 8 3 8 g :$ g 2 " "'ggKz ' z z z z
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
15 1 0) 891-5470 / free language assistance / Asistencia gratis en su idioma / $!$$i$gl©Hi / Libreng tulong para sa wika / H6 trq gimp thing dlch main phi /? € 91 01 xl B / Hqa 8TM {16TzliT / .:i£41 cAI ub fx / $Eiqa)g i$xl+# / aeiu q.pd lulu / Assist6ncia linguagem litre / unttpp:ii .ilrgiGsRnig /
becnilaTHan nOMOLRb nepeBOAquKOB / Oonluunlcnuulal / }]$a eILX] Rcs]u / Assistance linguistique gratuite o] 58.17D
Average Passengersper trip
Average stop spacing
18 of 97
LINE HRichmond St. & Potrero to Transbay Terminal, Scan franciscovia Colusa Ave./ Solano Ave./ San Pablo Ave.
Ridership by Stop for AM and PM Boarclings
0-5
e".50
WestboundAM Riders
Iona ] -100
1 01 -200
e 0-5
-2
21
0
-50eEastboundPM Riders
lotte e 5 I -l oo
1 01 -200
19 of 97
Average Daily Ridership637
20] 2 201 3 2014 2015 2016
AM/PM Peak Span Trips Ridership Comparisons70
60
50
40
30
20
10
0
nAM Transbay
nAM Local
H PM Transbay
H PM Local
0 0 0 'q tO tO tO tO tO tO tO tO to 0 to 0- (D tO - (D '-q tO - - (D tO - (D 0 (D (N-0 0 0 F\ l\ l\ l\ m .0 .0 0 F\ F\ m mO-
Average Passengers By Trip Per Line60
50
40
30
20
10
><Z'-qXZ
XZ -u XZ
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 tOI 891-5470 / free language assistance / Asistencia gratis en su idioma / $!$gi$gl©y] / Libreng tulong para sa wika / H6 trq gimp thing dlch mien phi /?€ 91 01 X1 8 / lltfiT 8TlqT {{6rqar / t:l$1J l:Mj .sb .fx / #Kiqa)gi$3i+f / 4Ji-. 41JN ia:Lu / Assist6ncia linguagem libre / untlpp::lif.ilTgiGsgnig /
becnnaTHan nowotHb nepeBOHqnKOB / Oonluul?)Oluu?sl / H$(t Qt]\]] ae]a / Assistance linguistique graluite ot 58.]7E
Average Passengersper trip
Average stop spacing
20 of 97
Berkeley Emeryville la.#trR[Hl;lpy
Regional Performance Routes
F
FS
Z
t2.m
p"p I'l Hn n H a K.!XX)
. Overloaded buses are the most commonpassenger complaints in the region.
. Lines J and FS received the highest number ofgeneralcomplaints compared to any other linein the district. Line fS saw the most notableincrease in overcrowding complaints.
e Overall, peak ridership has spread by 20minutes in the afternoon peaks and 30minutes in the morning peaks. Lines fS andJ experienced the most noticeable ridershipspan Increase.
e This region has both the most productive linesjfS and Jjand one of the least productive linesIZI across all Transbay lines.
e Average annual ridership growth is the highestin this region, ranging from 1 3% on Line f ta20% on Line J since 201 2.
. Line f provides a dual purpose of local andTransbay service; therefore the stop spacingis more in line with local service standards of800 feet.
$4.20 41 mins
$3.16
e Line Z experiences some of the highest localridership at 6%.
ASHBY
k.
TIDELINE WATER TAXI
21 mins
M IB E H alan
. Line FS sees most ridership in the morningcommute while the other lines in the regionhave even ridership distribution between themorning and afternoon trips.
$9.00
QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]
Average AC Transit Subsidy Per Passenger$14.00
$12.00
$lo.oo
$8.00
$6.00
$a.oo
$2.00
$-
(5 10) 891-5470/ Free language assistance/ Asistencia gratuity en
el idioma / itggiEg l©Ht / Libreng tulong para sa wika / H6 trq
gimp th6ng djch mien phi/ vS- 'aq xl g /qWa 8TTqr {16iqtir/
ubi CJ« .3i- .- Obj/ M)$a)Biggie/ alan i:.P ixt-- /
Assist6nda linguagem livre/ uniUunl rata =g nig /BecnnaTHan nOMOLl4b nepeBOAtlnKon / nqIJqi)€iCy8ZIJ6la6lUta€Ja'l /
H$d Q{L\LI {la a6taat / Assistance linguistique gratuite
H HJ
0158-17BB
21 of 97
LINE FUC Campus to Transbay Terminal, San Franciscovia Shattuck Avenue / Adenine Street / doth Street la.#
Ridership by Stop for AM and PM Boardings
0-5
e".50
WestboundAM Riders
Iona 1-100
1 01 -200
e o-s
20
e 21 50
EastboundPM Riders
(OfF) © 51 100
101 -200
22 of 97
Average Daily Ridership
3344 3185 3,0592594
Ridership Comparison
20] 2 20] 3 2014 2015 2016
AM/PM Peak Span Trips[JAM Transbay
H PM Transbay
nAM LocalB PM Local
80706050403020100
11111111o o o o o o o o o o o o o o '-q 'q o. o © oo (N (D to l\ l\ l\ tO tO l\ l\ tO tO tO tO tO tO iO QR8£:s8i:ai$; $$$ 11 glBIB$8 $!$ i: S 3 g
Average Passengers By Trip Per Line60
50
40
30
20
10
+' +' & 'y.g.gQUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
j510) 8915470/ free language assistance/ Asistencia gratis en su idioma/ $111iBg taH}/ Libreng lulong para sa wika/ H6 1rq gimp thing dlch mien phi /9 E g OI X1 8 / ]!qa aTTqT {161zliTT / .:)$iJ .=hj Uu -fx / ##+a)gilllf / ijl-. q.P nLn / Assist6ncia linguagem livre / untEupiiF-nTgit3=Rnlg /
becnnaTHan nowotHb nepeBOHqnKOB / O nluullonuulso / q$d uttll +tpta / Assistance linguistique gratuite O] s8.] 7f.Ell
[[i[:+]]e iiF] ]]q;a IAverage Passengersper trip
Average stop spacing
23 of 97
LINE FSSolano Ave & Colusa Street to Transbay Terminal, San Franciscovia Shattuck Avenue / University Avenue
Ridership by Stop for AM and PM Boarclings
0-5
AAe '-:.i IX} MAHAN S
e"50
WestboundAM Riders
tOnI 1 -100
1 01 -200
P 0-5
-20
21-50eEastboundPM Riders
51-100
101 -200
24 of 97
Average Daily Ridership500
400
300
200
100
02012 201 3 2014 2015 2016
AM/PM Peak Span Trips706050
30
10
Ridership Comparison
nAM Transbay
nAM Local
iPM Transbay
PM Local
Average Passengers By Trip Per Line60
50
40
30
20
10
B K8Q$2 Q""' yu '"'
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / g!!#igg tabs / Libreng tulong para sa wika / H6 hq gimp thing dick mien phi /? H g! OI X1 8 / HtfH 3TTqT {16TzliIT / .)lfJJ .Aj .$u .5-s / iRlqa)g igR / 4Jlu lilia i*.tu / Assist6ncia linguagem libre / untllir:flr-iligit3sRnig /
becnnaTHan nowoub nepenonquKOB / 03nluullcnuuqsq / H$(t Gilt:ll ttOta / Assistance linguistique gratuite o] SB-17G
I Hill;R.) (1liuu+a IAverage Passengersper trip
Average stop spacing
25 of 97
LINE ZTransbay Terminal, SF to San Pablo Ave. & Marin Ave., Albanyvia Christie St./ Hollis St./ Sixth St.IContinues to Buchanan St. & Pierce St. during the mornings
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e"50
WestboundAM Riders
Iona 1 -100
e'01-200
A
e 0-5
ee
6-20
21- 50
EastboundPM Riders
(0Ff) e 51 100
e l0] -200
S
26 of 97
Average Daily Ridership
201 2 201 3 201 4 201 5 2016
Ridership Comparison
OAM Transbay[IAM Local
PM Transbay
PM Local
Average Passengers By Trip Per Line60
50
40
30
20
10
n''":29''3:o8$8 :l $g""'g$'"'
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
15 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / iEiligg t©yi / Libreng tulong para sa wika / H6 hg goop thing dlch mf6n phi /
?€g! o{ xl B / }TviT 8TM {{6iqttr / .:#£41 CA.) uta .fx / iEi4a)si92i if / ie1-. 4ili ix:t# / Assist6ncia linguagem litre / umllpf::ni-iliglt3=gnig /
becnnaTHan noMotub nepeBonquKOB / 63nouul)o)IJu?al / K$a ethyl I lu / Assistance linguistique gratuile 01 58-17K
Average Passengersper trip
Average stop spacing
27 of 97
LINE JSacramento St. & University Ave., Berkeley to Transbay Terminal, SFvia Sacramento St. / Ashby Ave. / Christie St.
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e".5 0
WestboundAM Riders
Iona l 100
1 01 -200
© o-s
-20
21-50©EastboundPM Riders
tofu) e 51-100
1 01 -200
28 of 97
Average Daily Ridership
413 442
345
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips100
Ridership Comparison
80
60
40
20
0
[JAM Transbay
aAM Local
iPM Transbay
PM Local
60
50
40
30
20
10
Average Passengers By Trip Per Line
-on:''''-":2$''3o8$18 g ""'ggK
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / Free language assistance / Asistencia gratis en su idioma / $:$$iggl gb / Libreng tulong para sa wika / H6 Irg gimp thing dick mien phi /
? E 91 01 X1 8 / !Flit 3TTqT t{6iqitr / .:l£41 .Aj .Sti ..f.f / #l#+a)g iBXI / ili,. qli] ii,tw / Assist6ncia linguagem litre / uniter:iln.iiign3=gnig /becnnaTHan nOMOUjb nepeBOAquKOB / 63nl ullao u?al / H$d Qll\LL Rota / Assistance linguistique grcituife 0158-17J EH
Average Passengersper trip
Average stop spacing
29 of 97
Oakland Hills
Regional Performance
. Lines P received the highest number ofgeneralcomplaints and the largest increase inovercrowding complaints.
+ Overall, peak ridership has stayed consistentwith the span spread increasing by only 1 5minutes in the morning and staying the samein the afternoon.
. Lines V and P has the highest ridership skewtowards ahernoon service with 63% and 71 %respectively. This suggests a high use of casualcarpool used for the morning commute in thereg ion .
. Line C and CB has a ridership skew towardsmorning service at 66% and 62% respectively.
$4.20 'o+ Local ridership is notably high at 9% overall
on Line C and 7% in the morning commute online CB.
36 mins
$3.61
. The region has seen variable averageridership growth between 7% on Line V and1 7% on Line C in the last five years.
16 minsROCKRIDGE
Average AC Transit Subsidy Per Passenger
. Lines P and V are on the higher end of overalTransbay productivity with on average ofnearly 40 passengers per trip, whereasthe CB, E and B Lines average lust over 20passengers per trip.
$9.00
$8.00
$7.00
$6.00
QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]
$5.00
$4.00
$3.00
$2.00
$l .oo
$-
(5 10) 891-5470/ Free language assistance/ Asistencia gratuita en
el idioma / $t$9i#a taBi] / Libreng tulong para sa wika / H6 trg
gimp th6ng djch mien phi/ -5Lg- elq Xlg /llWa 8{Tqr {i6iqtti/
c'bl .=-ia .ib" .- oyj/ MWa)EiggiB/ 4Jlu i:!p ixl« /
Assist6ncia linguagem livre / u niUufii tata s R ntg /6ecnilaTHan noMOUjb rlepeno;jquKOB / ll'll.lqa€JCli18ZIJqaqUCa€Jaq /
R3d GtlNI gla alta(tt / Assistance linguistique gratuite 01 58.17((
30 of 97
LINE ECaldecott Ln. & Tunnel Rdvia Claremont Ave.
to Transbay Terminal, SF
Ridership by Stop for AM and PM Boardings
0-5 6-20 21-50 51-100 101-200
Westbauncl AM Riders Iona
0-S 6-20 21-50 51-100 101-200
Eastbound PM Riders loral
31 of 97
Average Daily Ridership
334
Line
Average Passengersper tri
Average stop spacing
Population within 1 /4miles of route
Transbay RouteSegment
Local Route Segment
Peak Frequency
Statistics22 riders
3 miles
25-30 minutes2012 2013 2014 2015 2016
AM/PM Peak Span Trips
Ridership Comparison
[JAM Transbay
OAM Local
PM Transbay
PM Local
619 719 746 813 835 16451720175018201909
Average Passengers By Trip Per Line60
50
40
30
20
10
0e>'"=#2u 3: o 8 8 8 8 2 g 2 " " " g -'''''z ' z z z z
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
l5 1 0I 891 5470 / free language assistance / Asistencia gratis en su idioma / q.g9i$gtBHb / Libreng tulong para sa wika / H6 Irq gimp thing dick mien phi /
? f u O[ x1 8 / qKa aTTqT {i6initr / .:i$iJ (:Aj .stA .f.f / #t14a)gilXi+E / 4J1-. 4ili] ixLu / Assist6ncia linguagem libre / unt]pr:iir iliglt3=Rmig /
becnnaTHan noMOLub nepeBOHqnKOB / 6anlunllciquulsq / H$d Qtl\:ll ada / Assistance linguistique gratuity Of 58-171A
32 of 97
LINE PHighland Ave. & Highland Way, Piedmont to Transbay Terminal, SFvia Oakland Ave. / Harrison St. / 1-580
Ridership by Stop for AM and PM Boardings
&5 6-20 21-S0 51-100 101-200 0-S 6-20 21-50 S1-100 101-200
Westbound AM Riders Iona Eastbound PM Riders (OFFS
!P'sr
33 of 97
Average Daily Ridership
920751 715
628
871
20] 2 201 3 2014 2015 2016
AM/PM Peak Span TripsRidership Comparison
[JAM Transbay
OAM Local
PM Transbay
PM Local
to 0 0 'q -0 to 0 0 0 0 0 m -0 'q (N 0 m tO to 0 to 000tO (N tO - (D lr) (D 0 (D to 0 0 - (N (D ''q 'q 0 - (D '-q 0 (D 0.01\F\©HHl0 6 0 0F<F<l\F\l\l<1<m mmm6 0 0
r' r ' r ' r ' r ' r- r- r- r- r- r- r- v- r- r- r- r- (Hill
60
50
40
30
20
10
Average Passengers By Trip Per Line
'o£ #2' 3: o XZ
><0
m (NUXZ zz --l X
Z
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idioma / $t#iitglBHb / Libreng tulong para sa wika / H6 hq gimp thing dlch mien phi /
9 € 91 01 X1 8 / qKa aTTqT {16TzliT / t:lf+J tA.) uu .SA / iKiqa)giEZiJf / 4Jlu q.N ixlu / Assist6ncia linguagem libre / untlpr:iir\iiign3sRntg /
BecnnaTHasl nowoujb nepeBOBquKOB / Oahu)mq)clouulsl / H$(t @]NL Rota / Assistance linguistique gratuity 0]58-]7N
Average Passengersper trip
Average stop spacing
34 of 97
LINE VBroadway & Broadway Terrace to Transbay Terrace toTransbay Terminal, SFvia Broadway Terrace / Moraga Ave. / Park Bled. / 1-580
Ridership by Stop for AM and PM Boardings
0-5
6-20
e"-50
1-100
WestboundAM Riders
Iona
©' 01-200
e 0-5'e
-20
21-S08EastboundPM Riders
51-100
1 01 -200
35 of 97
Average Daily Ridership821
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips
Ridership Comparison
nAM TransbaynAM Local
PM Transbay
PM Local
CN (N (N (N (N (N (N l\ 0 0 to 0 tO tO tO tO 1{) tO tO l]) li)''q -- 'q ' 0 ('N 'q ' --- ('N -. (') ''q 0 -- (N (") 'q' 0 -- ('"') -- ('"')t6 -0 6 F\ F\ F\ m m -0 .0 -0 F\ l\ F\ F\ l\ m © © 0- 0*
r' r- r- r- r- r- r- r ' r' r ' r ' r ' r'
60
50
40
30
20
10
Average Passengers By Trip Per Line
OE 2 $ ' ' 3: ' 8 $ 8 8 l$ $ $ g " "'g ''"'
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idiama / iE$1iggl©Bb / Libreng tulong para sa wika / H6 Kg gimp thong dlch mien phi /
? e 91 01 x] B / Tta 81TqT {i6initr / t:)$1J l:Aj uta .SA / $Rlqa)gilXil# / Xji-. 41Ji] ii,Ln / Assist6ncia linguagem livre / untlpp::iir\iirgn3=Rnlg /BecnnaTHan nOMOU4b nepenoAquKOB / 6on?uuolnnuuqsl / q$a et]xt Rota / Assistance linguistique gratuife 0]58-17GG
Average Passengersper trip
Average stop spacing
36 of 97
LINE CHighland Ave. & Highland Way, Piedmont to Transbay Terminal, SFvia Moraga Ave./ Piedmont Ave./ doth St.
Ridership by Stop for AM and PM Boardings
.Boxy '
g u.
0-5 6-20 21-50 51-100 1 01-200
Westbound AM Riders Iona
0-S 6-20 21-50 S1-100 101-200
Eastbound PM Riders lord
©
37 of 97
Average Daily Ridership
366
272 259
393
208
2012 2013 2014 2015 2016
AM/PM Peak Span Trips
Ridership Comparison
[JAM Transbay
aAM Local
PM Transbay
PM Local
# 4' #' $' 3' f#' fg?Average Passengers By Trip Per Line
60
50
40
30
20
10
o n > ' ' = 21 2 ' 8 $ 6 8 $ $ $ g " " "g ''"'
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / $3$ii$gt©Hi / Libreng tulong para sa wika / H6 Irq gimp thing dlch mien phi /
? € 91 01 x1 8 / quit 3TTqT {{61qar / .:lqi.J .Aj .fta .f.f / Rlqa)gilXi+f / 4Jiu 41Ji] iJ,lw / Assist6ncia linguagem llvre / unttpr:n iligit3sRntg /becnnaTHan nOMOLUb nepeBOHquKOB / 63nluulgch wlsl / H$(t QtlNI Hola / Assistance linguistique gratuile 0158-17H
Average Passengersper trip
Average stop spacing
38 of 97
LINE CBWarren freeway and Broadway Terrace to Transbay Terminal, SFvia Duncan Way / Harboard Ave. / Broadway TerraceBroadway l©.#
Ridership by Stop for AM and PM Boardings
0-5 6-20 21-50 51-100 101-200
Westbound AM Riders Iona
0-S 6-20 21-50 S1-100 101-200
Eastbound PM Riders IOffl
39 of 97
Average Daily Ridership
261 243
159189
201 2 2013 2014 20 ] 5 2016
AM/PM Peak Span Trips Ridership Comparison
45
40
3530
25
20
15
10
0
1%
nAM Local
PM
PM Local
630 710 730 803 830 1700 1730 1810 ]830
Average Passengers By Trip Per Line60
50
40
30
20
10
o E > ' " : # 2 ' ' 3:o8$18 q$22""'ggKz z z z
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
IS t OI 891-5470 / Free language assistance / Asistencia gratis en su idioma / gleligS l©Hb / Libreng tulong para sa wika / H6 trq gimp thing dlch mien phi /
? E g OI x1 8 / qga 8TTqT {TFin?it / .:lfliJ IAj uu .s.-s / iKl+a)g i$Zilf / i:li-. 4iJH ii.tu / Assist6ncia linguagem libre / untllir:ilniiiigit3oRntg /
becnnaTHan noMOu4b nepeBOHqnKOB / 6onluul)nnuulsl / Hsa ell\ll +tpta / Assistance linguistique gratuite Ot 58-171
Average Passengersper trip
Average stop spacing
40 of 97
Alameda
Regional Performance
B The mast common passenger complaints areLate Buses and No Shows. Line O received the
highest number of general complaints. In generalovercrowding complaints have fallen for all linesin Alameda since 201 4.
. Overall, peak ridership has spread by 30minutes in the morning peaks and 60 minutes inthe afternoon peaks, with most notable increaseon Line O
. AlIAlameda lines have seen stagnant ridershipgrowth in the last few years, in contrast to mostother Transbay lines that have seen constantgrowth .
COST & TIME OF A ONE-WAY TRANSBAY TRIP
e Local ridership on Line O amounts to 25%,which is the lowest local ridership of the threeall-day lines. Line OX has 5% local ridershipoverall while Line W experiences under 2% localridership.
$7.56INCLUDES BRIDGE TOLL
45 mins
$4.20 'o''oH: 52 minsAC TRANSIT TRANSBW '
. The ridership split in the morning and afternoonis nearly even on all Alameda lines, indicatingthat there is little casual carpool activity.
$3.85FRUIWnLE 18 mins
B All lines have similar productivities at around 30passengers per trip.
$6.60WETS FERRY
. The average subsidy per passenger is on thelower end of the scale for Lines O and W, whileit is slightly higher for Line OX
Average AC Transit Subsidy Per PassengerQUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected] $10.00
$9.00$8.00$7.00$6.00$5.00$4.00$3.00$2.00$l .oo
$
(510) 891-5470/ Free language assistance/ Asistencia gratuita en
e[ idioma / $tg$i# t$W] / Libreng tu]ong para sa wika / H6 trg
gaap th6ng djch mien phi/ Ts- 'aq xl g /!qH 8TTqT {i6TWttr/
obi .=-i+ .3b" .- Okj/ $K:Ha)g iggiJ#/ ill-- q.P ixtm /
Assist6ncia linguagem livre/ unTUuf51 raGs6nig /BecnnaTHan nowou4b nepenoBquKOB/ :lqIJqO€JC1118ZIJq8qUCa€Ja'n /
R3d GILNI glU Lqdl /Assistance linguistique gratuite Of 58-17DD
41 of 97
LINE OFruitvale BART to Transbay Terminal, SFvia Fruitvale Bridge/ Fernside Bled./ High St./ EncinaIAveBroadway / Santa Clara Ave. / Webster St.
Ridership by Stop for AM and PM Boarclings
0-5 6-20 21-50 51-1 00 101-200
Westbound AM Riders Iona
0-S 6-20 21-50 Sl-100 101-2(D
Eastbound PM Riders IOffl
42 of 97
Average Daily Ridership
1981 1887 2,yl 1,937
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips Ridership Comparison
60
50
40
30
20
10
0 0 0 0 0 0 to 0 0 0 0 0 0tOtOt000 CN 0 CD 0 'q 0 0 0 'q (N tO - 'qCn0to -o l\ l\ m m - 'q -o 'o l\ r\ m m o\-nAM Transbay ELAM LocalnPM Transbay H PM Local
Average Passengers By Trip Per Line60
50
40
30
20
10
o£>''c2$ 8 8 8 g $ 2 g " ""g-''"'z ' z z z z
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / q.$$iggl©9] / Libreng tulong para sa wiki / H6 Kq gimp thing dlch mien phi /PE a O[ x1 81 / [1va 81TqT {t6iqttr / .:]biJ .Aj .$tA .f.f / #fiq®ggi]+f / 4e1,. 41Ji] ia,tw / Assist6ncia linguagem litre / un]]!if:i]f*nigiGsRnig /
becnnaTHan nowoub nepeBonquKOB/ Conn ulgna ulsl/ H$d Lent ]zt/ Assistance linguistique gratuite 0] 58-170
Average Passengersper trip
Average stop spacing
43 of 97
LINE OXBay farm Island to Transbay Terminal, SFvia Island Dr. Park & Ride/ Encinal Ave./ Park St. l©.#
Ridership by Stop for AM and PM Boardings
0-5 6-20 21-S0 51-1 00 101-200
Westbound AM Riders Iona
0-5 6-20 21-S0 51-100 101-2(D
Eastbound PM Riders lord
b
N
44 of 97
Average Daily Ridership
642 61 1 634 631
2012 2013 2014 2015 2016
AM/PM Peak Span Trips50454035
25
151050
Ridership Comparison
ii = i i i H r=l
nAM TransbaynAM Local
IPM Transbay
I PM Local
0 0 0 0 to 0 to 0 to 0 tO tO tO tO tO tO to 0 tOCD - 'q 0 - (D 'q 0 - (N 'q to 0 - (N CD 'q - tOtQ -.0 ,6 F<. 1'--.... F--.. I'< d3 cn -0 -6 y.0 N. b.. N. I '-\ l\. a) 0ir
Average Passengers By Trip Per Line60
50
40
30
20
]0
on>''12g m.cn X
Z z z z -J x
Z
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / Free language assistance / Asistencia gratis en su idioms / $!ggi#gtBy] / Libreng tulong para sa wika / H6 trg goop thing dinh mien phi /
9 E g O[ x1 8 / qltii 81TqT {16Tz[aT / (:]fiJ l:AI .su .fA / #!iqa)gilxilf / 4ei-. b li] iJ.]n / Assist6ncia linguagem litre / umtBif::i]rlnig]G=Rnig /
becnnaTHan nOMO[Hb nepeBOAquKOB / Oon[un[)o)utona[ / it$d Qt]Nt ae]N / Assistance linguistique gratuite 01 58-]7Q
Average Passengersper trip
Average stop spacing
45 of 97
LINE WBroadway & Blending Ave., Alamedct to Transbay Terminalvia fernside Bled./ High St./ Otis Dr./ Webster St
SF
Ridership by Stop for AM and PM Boardings
g
0-5 6-20 21-50 51-1 00 1 01-200
Westbound AM Riders Iona
0-S 6-20 21-S0 51-100 101-200
Eastbound PM Riders IOFFI
46 of 97
Average Daily Ridership599
527 502596
463
201 2 201 3 201d 2015 2016
AM/PM Peak Span Trips
Ridership Comparison
nAM Transbay[JAM Local
PM Transl)ay
PM Local
tO tO tO tQ to 0 0 0 0 0 0 tQ 0000'q (N 'q tO (N - (D tO - (D tO - (D t.0 - 0t6 -0 © l\ m .0 0 0 1\ l\ F\ m m m0-0
Average Passengers By Trip Per Line60
50
40
30
20
10
u2>"":gx a) v-4 X CD fq < q ' rn Cn UJ cn tJ LJ Nih x iiJ C.) X -] X X aXz z z z z
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / $1$$iggt©Bb / Libreng tulong para sa wiki / H8 trg goop thing dlch mien phi /? R a (H ll 81 / }11fiT AUNT {{6Tzl?Tr / .:#fJJ l:AI .$tx sx / nina)si:xi+f / i,iu &.)ii ia.Lu / Assist6ncia linguagem libre / u llpnlr igit3egniG /
becnnaTHan nOMOUjb nepeBOAquKOB / Oanlutoolaouuasn / H$d GlINt tlpLzl / Assistance linguistique gratuite 0] 58-17R
Average Passengersper trip
Average stop spacing
47 of 97
Oakland- Macarthur Bled
Regional Performance
B The most common passenger complaints for theregion are bus maintenance and early departure. NL
qi NX
NXI
20.000
zom - Nwo
NXCzomJ
].H0- 10m
< soo
COST & TIME OF A ONE-WAY TRANSBAY TRIP
$7.2040 minsINCLUDES BRIDGE TOLL
36 minsAC TRANSIT TRANSBm '
. Line NX3 received the highest number of generalcomplaints and saw the largest increase inovercrowding complaints.
. Overall, ridership span spread has stayedrelatively consistent in the morning peaks,however, afternoon peaks have increased by 45minutes. Line NX3 has the largest increase.
B Line NXC is the longest regional line: a hybridroute comprising all the NXs lines and operatesonly two evening sweeper trips. It has a highsubsidy per passenger and low averagepassengers per trip.
e Lines NX2. NXI, NX and NL are in the loweraverage subsidy per passenger range.
$4.20 I'o''oH
B Local ridership on all lines in the region- exceptfor Line NL- is 3% or lower. Line NL skews heavilytowards local ridership at 65%.
$3.6116 minsROCKRIDGE
' The split between morning and afternoonridership is by line; Line NX operates the morningroute and NXI and NX2 operate in the afternoononly. Combined afternoon ridership is 27%higher than the morning ridership, suggesting useof casual carpool in the region.
Average AC Transit Subsidy Per Passenger
$14.00
$12.00
QUESTIONS OR COMMENTS? PLEASE SENDTHEM TO [email protected]
$10.00
$8.00
$6.00
$4.00
(5 10) 891-5470/ Free language assistance/ Asistencia gratuity en
el idioma / $t99i#gl©H] / Libreng tulong para sa wika / H6 trg
gimp th6ng djch mien phi/ TS '3q ;KI JH /qq:it aiTqr {16tq?tr/
c.'hl 'b .3b« .- Obj/ MWa)EiEglB/ Qt- q.p ibL- /
Assist6ncia linguagem livre/ unTUun) tm8n Brig /BecnnaTHan noMOu4b nepeBOAquKOB / n'iiJqaeJCgaWn qucaEinq /
H$(t @tVL g Lada /Assistance linguistique gratuite
$2.00
$-
NXC NX3 NX]
Of 58-17EE
48 of 97
LINE NLEastmont Transit Center to Transbaay Terminal, SFvia Macarthur Bled / Grand Ave / Downtown OaklandW. Grand Awe. / Makes limited stops
Ridership by Stop for AM and PM Boardings
a-3 J h n--Sa R :
0-5 6-20 21-50 51-100 101-200
Westbound AM Riders Iona
0-S 6-20 21-50 S1-100 101-200
Eastbound PM Riders torre
.%+
49 of 97
Average Daily Ridership
3193 3041 3,261
2,7352326
2012 2013 2014 2015 2016
AM/PM Peak Span Trips908070605040302010
00 000 '-0
00l\
0F\
t.0I'\
t.0 0'-q 0 0
''q0-0011
0'-q0 0
\ 'qll
0'-+ 0 ''q 0 0
'-qc)'-q'-qr- r- r- r'
c>0Rr' r' r'
R 800
() 0
Average Passengers By Trip Per Line Ridership Comparison60
50
40
30
20
10
- o E > ' " : 2 2 ' ' 3: o 8 $ 6 8Q $ : Q'''""g#" nAM TransbayaPM Transbay
nAM LocalPM Local
QUESTIONS OR COMMENTS! PLEASE SEND THEM TO [email protected]
IS 1 01 891 5470 / free language assistance / Asistencia gratis en su idioma / $!ggiggt©Hb / Libreng tulong para sa wiki / H6 Kg gimp thing dlch mien phi /
9 € 91 01 x[ g / qqa }TTqT {i6iwitr / .:]f+J .:bi uta .5.a / iKi4a)g iERiff / 4J]u 4ili] iJ,t.u / Assist6ncia linguagem litre / unt]pr:nrliligiGs6nig /
becnnaTHan nOMOU4b nepeBOHuuKOB / OonluulnJao u)a) / H$d etlxl Rota / Assistance linguistique gratuite 01 58.17S
Average Passengersper trip
Average stop spacing
50 of 97
LINE NXSeminary Ave. & Macarthur Blvd. to Transbay Terminal, SFvia Macarthur Bled. / 1-580 centering Freeway @Grand Ave.Ito San francisco only; Return via NXI or NX2
Ridership by Stop for AM Boardings
R€0t7.
e©80-5 6-20 21 -50 51 -100 1 01-200
Westbound AM Riders IOn)
51 of 97
Average Daily Ridership
293327 332
279239
2012 2013 201 4 201 5 2016
AM Peak Span Trips Ridership Comparison60
50
40
30
20
10
0
nAM Transbay[IAM Local
553 613 633 653 700 709 729 749 809 829
Average Passengers By Trip Per Line60
50
40
30
20
10
o E > ' " 1: 2m - X m CN
"2o-$ zz JX Z
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 891-5470 / free language assistance / Asistencia gratis en su idioma / $Lg$i$gt©y) / Libreng tulong para sa wiki / Ha trq gimp thing dlch mien phi /?e g! o+ xl B / lava 8TTqT {16izlttT / .:#qt.P .Ai .fu J.f / #Ei4a)giEZi+f / 4glu 4iJJ ;J,IH / Assist6ncia linguagem litre / u iter:itf nigit3agnig /
BecnnaTHan nOMOLHb nepeBOHquKon / C)3nluun)nnuu)al / H$(t eLt\]t Hcs]K / Assistance linguistique gratuity ot S8-]7T
Average Passengersper trip
Average stop spacing
52 of 97
LINE NXITransbay Terminal, SF to Fruitvale Ave. & Macarthur Bled.via 1-580 jexiting at Grand Ave.I / Macarthur Blvd.From San Francisco only; Travel to San Francisco via Line NX :dl
Ridership by Stop for PM Boardings
.e880-S 6-20 21 -50 51 -100 1 01-200
Westbound PM Riders lord
53 of 97
Average Daily Ridership
228227
2012 2013 2014 2015 20 ] 6
PM Peak Span Trips Ridership Comparison
nPM TransbayD PM Local
1620 1635 1655 17]5 1735 1815
Average Passengers By Trip Per Line60
50
40
30
20
10
g? > ' " = 2 $ uZ -J ><
Z
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
l5 1 0I 89]-5470 / Free language assistance / Asistencia gratis en su idioma / 9i!©.igglay] / Libreng tulong para sa wika / H6 trq gimp thing dick mien phi /
;B 91 01 XI B / qgtt 81TqT {16Tz[iR / l:jfg]J tAj .Stx .sx / jKi4a)gi:Xijf / ili-. 41Ji] ix:]u / Assist6ncia ]inguagem libre / umllpr:nr igit3sRnig /becnnaTHan nowotUb nepeBOHquKOB / 03nouuo)(hutolal / H$(t Q]tt]] RcsLe] / Assistance linguistique gratuite 0] S8.}7U
m3 !Average Passengersper trip
Average stop spacing
D'
U
54 of 97
LINE NX2Transbay terminal, SF to High St. & Macarthur Blvd.via 1-580 / fruitvale Ave. / Macarthur Bled.From San Francisco only; travel to San Francisco via Line NX l©,#
Ridership by Stop for AM and PM Boarclings
.joAQUIN hItLER RD
.E GLEN R
B
..e@80-S 6-20 21-50 S1 -100 t01-200
Westbound PM Riders IOFFI
55 of 97
Average Daily Ridership
281
268 269 268
q
201 2 201 3 2014 2015 2016
PM Peak Span Trips Ridership Comparison
PM Transbay
PM Local
1610 ]625 1645 1705 1715 1725 ] 745 18]0 1830 1850
Average Passengers By Trip Per Line60
50
40
30
20
]0
o n > ' " = # $1 3: o 8 8 6 8''qXZ $""''y
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / 9Eg$igg {aBb / Libreng tulong para sa wika / H6 trq goop thing dlch mien phi /
9€ g OI x1 81 / ;!ga auNT {t6iqttr / .:l£41 ckj ub .ff / iKiqOgi:Xi+# / ali-. 4ili] ixlm / Assist6ncia linguagem libre / uniEuf:i) iligiGagsig /
becnnaTHan nOMOU4b nepeBOHquKOB / Oonluulllnouu?sl / H$(t Qll\LL tt6ta / Assistance linguistique gratuite 01S8-17y
Average Passengersper trip
Average stop spacing
U
..1
56 of 97
LINE NX3AAarlow Dr. & foothill Way to Transbay Terminal, SFvia Macarthur Blvd. / Eastmont Transit Center / High St. l©.#
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e".5 0
WestboundAM RidersIona l 100
1 01 -200
e o-s
e-2
21
0
-50
Eastbound
PM Riderstofu) 51-100
1 01 -200
57 of 97
Average Daily Ridership
328 323
2012 2013 2014 2015 2016
AM/PM Peak Span Trips Ridership Comparison403530
2520
15
10
5
0
nAM TransbaynAM Local
IPM Transbay
PM Local
8' $' 4 4' 8' $' g$' #89@Average Passengers By Trip Per Line
60
50
40
30
20
10
z z zo P > ' ' : e1 2 m.(n XZ 8 (.O LU m
--i XZ
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 89]-5470 / free language assistance / Asistencia gratis en su idioma / $!$9iggf©H} / Libreng tulong para sa wiki / H6 trg goop thing dlch mf6n phi /?Rg! (H XI B / }tW?i aiTqT {16TzlfTr / .:l$tJ CMj uu ..f.f / #€i4a)gi:X+f / ilan b N ia,lu / Assist6ncia linguagem libre / u tIFf: I ilT i6sRnig /5ecnnaTnan nOMOLHb nepeBOBquKOB / 03nluul)(huulso / H$d ellxl aDlaI / Assistance linguistique gratuite 01 58-17w
Average Passengersper trip
Average stop spacing
58 of 97
LINE NXCTransbay Terminal SF to Castro Valley Park & Ridevia 1-580/ fruitvale Ave./ Macarthur Blvd./ foothill Blvd.From San Francisco only; travel to SF via Line NX, NX3, NX4
Ridership by Stop for PM Boardings
£\
)
X'+' o$ -+
.e©©0-5 6-20 21 -50 S1 -100 101-200
Eastbound PM Riders Ioctl
59 of 97
Average Daily Ridership
2012 2013 2014 2015 201 6
PM Peak Span Trips
20
18
16
14
12
10
8
6
4
2
0
Ridership Comparison
iPM TransbayPM Local
1915 2030
Average Passengers By Trip Per Line60
50
40
30
20
10
e > ''- " 1 e1 2 6 g g2"""ggKz ' z z z z
QUESTIONS OR COMMENTSe PLEASE SEND THEM TO [email protected]
IS [ OI 891-5470 / free ]anguage assistance / Asistencia gratis en su idioma / g!#9igS]©Hi] / Libreng tu]ong para sa wika / H6 ]rg goop thong dick mien phi /
? E 91 01 xl B / qltii aTTqT {i6ili?tT / .:l£41 .Ai .sb IA / #!++a)g;Exi+$ / ilan 41PJ ixlw / Assist6ncia linguagem libre / untEU nr iiTgit3sRnig /
becnnaTuan nOMOUjb nepeBOHquKon / C)on?utollnouu?so / R$(t H]tt] Hcs]z] / Assistance linguistique gratuity 0] 5B-]7P
Average Passengersper trip
Average stop spacing
60 of 97
LINE BLakeshore Ave. & Longridge Dr. to Transbay Terminal, SFvia Longridge Dr. / Trestle Glen Rd. / 1-580
Ridership by Stop for AM and PM Boardings
g
fast.bq'
g
0-5 6-20 21 -50 S1-1 00 101-200
Westbound AM Riders (Onl
0-5 6-20 21-50 Sl-100 101-200
Eastbound PM Riders (OFFS
61 of 97
Line Statistics
20 ridersAverage Passengersper trip
837 feetAverage stop spacing
Population within 1/4miles of route
l0,653
1 0 milesTransbay RouteSegment
Local Route 2 milesment
Peak Frequency 20-30 minutes
AM/PM Peak Span TripsRidership Comparison
nAM Tran sbay
nAM Local
PM Transbay
PM Local
640 746 810 163017101740181018301855
Average Passengers By Trip Per Line60
50
40
30
20
10
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
IS [ OI 891-5470 / free ]anguage assistance / Asistencia gratis en su idioma / iE$$iggtBy] / Libreng tulong para sa wika / H6 trg gitip thing d]ch mien phi /
? E 91 01 xl B / quit }TTqT {16iwir / .:lLIJ .=Aj utx .fx / #K14a)gi$3i!# / i:l1-. 4iJJ ixlu / Assist6ncia linguagem libre / umtlpr:flrlilTgu3sRntg /
becnnaTHan nOMOtub nepeBOAq14KOB / t)onluullnnuuo?sl / w$a eLl\tl H&lzl / Assistance linguistique gratuity 01 58-17L
u-
62 of 97
Southern Alameda County la.#Regional Performance bn Routes
Q.Al NX4
+.
.Lthad -kUHn
lm-6.mI,S(D-lm
lCOST & TIME OF A ONE-WAY TRANSBAY TRIP
$8.64 90 minsNCLUDES BRIDGE TOLL
AC TRANSIT TRANSBW '
B Bus overloading was the most common complainton Lines NX4 and SB. Line SB received the
highest number of general complaints and hadthe most noticeable increase in overcrowdingcomplaints.
. Peak ridership remained relatively consistent withthe exception of Line NX4, which had a peakspan spread increase by 90 minutes
e Lines S, SB and NX4 serve the lowest populationdensities across all Transbay lines.
. All three routes have the highest subsidy perpassenger in the regions, with a range between$1 2 and $1 7
. Line NX4 ridership distribution is highly skewed.with two bus stops providing the majority of theridership by the freeway entrances at LeonaQuarry and Macarthur Bled and Dutton, allwithin the first 4 miles of the 1 3 miles route.
The remainder of the route picks up very fewpassengers.
$4.20 : 'o''oH F 77 mins
$5.49+ 38 mins
e Ridership on alllines remained stagnant ordecreased in the last two years, countering thegrowth trend of the majority of Transbay routes.
Average AC Transit Subsidy Per Passenger
$20.00
e The afternoon and morning ridership splits areeven, and the local ridership ranges between 2%and 4%.
$18.00
S16.00
$14.00
S12.00
S10.00QUESTIONS OR COMMENTSe PLEASE SENDTHEM TO [email protected]
(5 10) 891-5470/ Free language assistance/ Asistencia gratuita en
el idioma / q.gii#El©Bh / Libreng tulong para sa wika / H6 trq
gitlp thing djch mien phf/ Tg gq xl g /qq=ii 8{Tqr {16iqfir/
'.3u 'j« .3h- .- obj/ Rwa)EiEZl+#/ ili-. q.N i.-L« /
Assist6ncia linguagem livre/ u nTUuffl rmt3 s 8ntg /
becnnaTHan noMOUjb nepenoAquK08/ rlntJqaeiCljJOZiJnanUcn€Jan /
H$d QtlNI gK a@laat /Assistance linguistique gratuite
$8.00
$6.m
$4.00
$2.00
$-
0158.1 7FF
63 of 97
LINE NX4Castro Valley Pctrk & Ride to Transbay Terminal, SFvia Center Street / Seven Hills Rd. / Lake Chabot Rd / Foothill Rd
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e"50
WestboundAM Riders
Iona 1 -100
1 01 -200
+ 0-5
-20
21-e 50
EastboundPM Riders
(0Ff) e 51 100
1 01 -200
64 of 97
Average Daily Ridership
367
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips45403530252015
105
0
Ridership Comparison
nAM Transbay
nAM Local
iPM Transbay
PM Local
$' ©' $' $'e'e'#.f.g f gAverage Passengers By Trip Per Line
60
50
40
30
20
10
-"E ' "" :92' '3o $18 9 $$""' ggK
QUESTIONS OR COMMENTSg PLEASE SEND THEM TO [email protected]
l5 ] OI 891-5470 / free language assistance / Asistencia gratis en su idioma / $Lg#igg labs / Libreng tulong para sa wika / H6 trq gitlp thing dlch mien phi /
$!B 91 (H XI e! / HtfiT aTTqT {i6iW / .:jfiJ l:Aj .fb .s..s / ali4d)gi:Ziff / a.lu lila! iJ,tu / Assist6ncia linguagem litre / u tlpnlf Tgtt3a6nit; /BecnnaTHan noMOLUb nepenoHquKos / dahl ul)no Dial / H$d Qll\It &cst& / Assistance linguistique gratuity 0158-17X
Average Passengersper trip
Average stop spacing
65 of 97
LINE SEden Shores, Hayward to Transbay Terminal, SFvia Hesperian Bled./ Paseo Grande/ Washington AveLewwelling Blvd./ Farnsworth St./ Merced St./ 1-880
Ridership by Stop for AM and PM Boardings
0-5
©" 50
1-100WestboundAM Riders
tOnI
1 01 -200
e 0-5
e-2
21
5
0
-50
1 -100
EastboundPM Riders(OfF) e
1 01 -200
66 of 97
Average Daily Ridership
270
258
246
263
225
201 2 201 3 2014 2015 2016
AM/PM Peak Span Trips Ridership Comparison
nAM Transbay
OAM Local
PM Transbay
PM Local
$' #' $' $' 89' .gf' #@PAverage Passengers By Trip Per Line
60
50
40
30
20
10
-0E''':22''308$68Q$$$"""ggK
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 89]-5470 / Free language assistance / Asistencia gratis en su idioma / iEg$igg IBgJ / Libreng tulong para sa wiki / H6 trg gimp thing dlch mien phi /
? E a 01 X1 81 / qga 8TTqT {T6Tzl?n / l=l£41 (Aj ..su .f.f / #Kiqa)giBXi+f / igi-. 41JJ i=.tu / Assis16ncia linguagem libre / unit!:r:iu\ing 8sRnig /becnnaTHan nOMOLqb nepeBOAquKOB / 03nl l]aluulsl / H$d Qt]NL t]csLzt / Assistance linguistique gratuity 0] 58-17y
Average Passengersper trip
Average stop spacing
67 of 97
LINE SBCedar Bled. & Stevenson Blvd., Newark to Transbay Terminal, SFvia Cedar Bled./ Newark Blvd./ Union City Bled./ Hesperian BI. l©.#
Ridership by Stop for AM and PM Boardings
0-5
e '-:.e"50
WestboundAM Riders
tOnI 1-100
1 01 -200
© 0-5
-20
21 -50eEastboundPM Riders
(off) e 51 -100
101 -200
68 of 97
Average Daily Ridership
477 474
2012 2013 2014 2015 2016
AM/PM Peak Span Trips
Ridership Comparison
[IAM Tran sbay
nAM Local
PM Transbay
PM Local
Average Passengers By Trip Per Line60
50
40
30
20
10
.1
u ' 3: 0 CD XZ0 E > ' " -:: 21 x 3 8 $1 :$ $ g " " ' gg ''-
QUESTIONS OR COMMENTS? PLEASE SEND THEM TO [email protected]
IS 1 01 891-5470 / free language assistance / Asistencia gratis en su idioma / $!ggiggt©y) / Libreng tulong para sa wiki / H6 hg gimp thing dlch mien phi /?€g! o{ x1 8 / Bait 8TTqT {t6iq?tr / i=]fiJ (:hi .st+ -s.-s / #!iqa)gigxi+# / 4Jiu qli] i].lw / Assist6ncia linguagem litre / unity :nf\l igit3s6nig /becnnaTHan nOMOUjb nepenoAquKOB / 6anlu I)on Dahl / K3a Q]]Nt a61a / Assistance linguistique gratuity 0158-]7Z
Average Passengersper trip
Average stop spacing
69 of 97
Alameda-Contra Costa Transit District
1600 Franklin Street . Oakland, CA 94612
ISI OI 89t-4777 ' actransit.org
1 89]-5470 / free language assistance / Asistencia gratis en su idioma / fE$ii#gl©W) / Libreng tulong para sa wika / H6 tro gimp thing dlch mien21 01 x1 81 / ella aITqT Ti6intir / t:+L]J l=hj .su SA / {H#+a)gi$Rilf / IJi-. q.N ix]. / Assist6ncia linguagem litre / untlpr:n \iiT ]GsRnlq /
inaTHan noMOHb nepeBOAquKOB / Oanluul)oooh?s1 / 4$d HINT H tzl / Assistance linguistique gratuite
70 of 97
SR 17-256Attachment 2
Transbay Tomorrow Passenger Survey Summary
Overview
Between May and July 2017, staff conducted passenger surveys at the Temporary Terminal, onthe Transbay buses and online. Surveying occurred on all Bay Bridge Transbay routes and staff
attempted to retrieve a statistically significant number per line. While not every line received a
statistically significant number of responses, the number of Transbay passenger surveys as a
whole is statistically significant.
The survey asked passengers to provide information regarding their trip method, trip location,
fare payment, satisfaction pertaining to existing conditions/service, preferences regardingfuture resource allocation, as well as socioeconomic and demographic information.Approximately 2,100 surveys were returned and used for this analysis.
The following is an overview of all responses and is broken down into subcategories: Tr/p
Information, Fare Type, Preferences & Trade Offs, Tell us more about you, and AdditionalQuestions or Comments,
71 of 97
Section IA: Trip Information
Key findings from Section IA: Trip Information
e The vast majority(93%) of riders use Transbay service for work purposes.e 66% of respondents ride Transbay service every weekday(5 days per week).
e 75% of respondents travel to San Francisco everyweekday(5 days per week)
e 40% of respondents said they use another Transbay line.
What is the purpose of your trip?
--1«-1
10% 50% 60% 709b 80% 90% 100qb
Analysis: The vast majority (93%) use Transbay service for work purposes. 2% of riders use
Transbay service for school purposes. 2% use Transbay service for recreationalpurposes.
72 of 97
How often do you ride AC Transit Transbay lines?
Every Weekday (5 days/week)
Some Weekdays (3-4 days/week)
Occasionally (less than 3 days/week)
Rarely (a few times a month) lll
Everyday Including Weekends (7 days/week)
Some Weekdays and Weekends(3-4
days/weeks
:05 60b 7Q$ $0K 9aq taos
Analysis: 66% of respondents ride Transbay every weekday (5 days per week). Over 84% of
respondents ride Transbaythree or more times a week. This indicates the majority of riders are
daily users; however, 18% commute by other modes a few days a week. Only 4% ofrespondents "rarely" use our Transbay service.
73 of 97
How many days per week do you travelto/from San Francisco?
Every Weekday (5 days/week)
Some Weekdays (3-4 days/week)
Occasionally (less than 3 days/week)
Rarely (a few times a month)
Everyday Including Weekends (7 days/week)
Some Weekdays and Weekends(3-4days/week)
0q SQb :G+i 3Qh +Qh S0$ ©$ 70% 80$
Analysis: 75% of respondents travel to San Francisco every weekday (5 days per week). 87%
of respondents travel to San Francisco three or more times a week. These indicate that at least9% of Transbay passengers use Transbay service in combination with other modes for theircomm ute.
Do you take other Transbay Lines?
Yes
oqb 10% 20% 30% 40% 50K 60% 70qb 80% 90% 100q6
4
74 of 97
Analysis: 60% of Transbay respondents do not use another Transbay line while 40% of
respondents use multiple Transbay lines. Often, riders will ride a different Transbay line if that
alternative line is in a close geographicalarea and has a higher frequency. For example, 50% of
Line O passengers will alternate between the O, the OX or the W. 45% of Line F respondents
will also take the C, J or FS.
Section IB: Fare TypeThe following information is in regards to .fare type and method of payment.
Key Findings from Section IB
e
©
e
e
The vast majority (93%) of respondents paid the "adult" fare while riding
Transbay.
93% of respondents use Clipper payments.
81% of respondents paid for their trip using eCash on Clipper.
Only 12% of respondents use the 31day pass on Clipper.
Which type of fare did you pay?
{oo%
80%
4®6
20%
Adult Senior Disabled EuyPusor elms
Other
Analysis: 93% of respondents paid the "adult" fare while riding Transbay. The second highest
percentage paid the "senior" fare at 3%. However many respondents skipped this question
entirely (554 persons).
5
75 of 97
How did you pay for your trip today?
as LCash Fare -
Transbay
Single Ride
Local Day
Pass plusadditional
TransbayFare
eCash on
ClipperTransbay 31-
Day Pass on
Clipper
Regional TransferTransit Ticket
Connection
IRTC) Sticker
Analysis: 81% of respondents paid for their trip using eCash on Clipper. 12% of respondents
use the Transbay 31-Day Pass on Clipper. 3% of riders use "Cash Fare" for their means of
payment.
76 of 97
Section IC: Preferences and Trade-offsThe following questions discuss transportation preferences and system trade-offs.
Key Findings from Section IC
e
8
The majority of respondents (85%) took an AC Transit Transbay line to their final
destination. BART was the second most common transportation method forrespondents.
The majority of respondents agreed that Transbay bus stops being convenientlylocated near my home and/or destination. This question in particular received the
highest satisfaction rate among allquestions. 83% of respondents "agreed" or "strongly
agreed" to this question.
The option Ido not have to wait long for another Transbay bus, iflmissed the prior
trip received the highest disproval rating. 42% of respondents "disagreed" or "strongly
disagreed" to this option.
64% of respondents agreed that Transbay service was reliable in the morning, while
55% of respondents agreed it was reliable in the afternoon.
Transbay passengers ranked "reliability" and "frequency" as their #l or #2 tradeoffs.
53% of the respondents who answered this question ranked "reliability" and
"frequency" as #]. or #2
Transbay passengers ranked "Transbay service should be widely available even in areas
with low Transbay demand" as their last preference. 66% of respondents ranked thisstatement last or second to last.
The majority of respondents were willing to walk farther to a bus stop in order to have
faster and more frequent Transbay bus service. 52% of respondents responded "f airly
willing" or "very willing". This question received the highest number of "fairly willing"
and "very willing" responses.
The majority of respondents were not willing to drive, walk, bike, or bus to a transitcenter in order to transfer onto a Transbay bus for faster and more frequent Transbay
bus service. Only 30% of respondents said they would be "fairly willing" or "verywilling
Respondents were relatively indifferent about paying higher fares to cover the cost of
providing more Transbay bus service to areas that currently have little or no service
32% of respondents were "fairly willing" or "very willing" to pay higher fares. 40% of
respondents were "not very willing" or "not willing at all" to pay higher fares. 28% of
respondents were "Neutral"
J
8
e
e
8
e
8
8
7
77 of 97
Please check allthe Modes of Transportation you would normallytake to your finaldestination.
78 of 97
AC Transit
Transbay Une
BART 30%
Transpeaaden
UNI
AC TransitLocal Line
Pt iv ateVe hid,e
13%
10%
10%
User/Ly&
:Hryfnlat€r.aXIs
ChariotShutde
S+m Trans
Private!mployer...
.8%/.8%/.8%
.6%/.6%/..5%
eKlnulaK
N: l:sr I.eM.
WestCAT
GQld+rt Gate
0 3k +k
'6 ; k+ + e :
sk
I'i'€ € kd a7 :Q f ' '\ : ''} { ;
79 of 97
Analysis: 80% of respondents took an AC Transit Transbay line to their final destination
Based on the result above, most passengers use AC Transit in the Weekday Afternoons and
Weekday Mornings; however, very few use the limited Transbay service during the weekends
compared to other options.
©
©
Of the respondents who use Transbay service, 50% use AC Transit's Transbay Service
during Weekday Mornings and 50% use Transbay during Weekday Afternoons. Only
11% of respondents use Transbay on the weekends.
The second most common mode of transportation to San Francisco was BART. BART had
an even distribution between Weekday Morning, Weekday Afternoon and Weekendriders. Walking was the third most common mode of transportation; however walking is
likely to be a first and last mile solution for most commuters.
Private Vehicles and Uber/Lyft were used more on the weekend (17%) when there is
limited Transbay service. Of the people that used Waze/casual carpool as a means oftransportation to and from the city, the majority of these riders utilized Waze/casual
carpool in the mornings.
BART received the highest totalnumber of riders on the weekend.
©
©
10
80 of 97
Why do you choose to ride the Transbay bus? Please indicate howstrongly you agree or disagree with the following statements.
Transbay bus stops a re conveniently located
near my home and/or destination
lam looking forward to the opening of thenew Transbay Terminal
lam likely to get a seat on a Transbay bus
I enjoy the Transbay experience amenitieslike the free wi-fiand comfortable seats
The Transbay bus has a sufficient span of
service hours to accommodate my morningand afternoon commutes.
The Transbay bus gets me to my destinationIn a reasonable amount of time.
The Transbay bus service in the morning is
reliable.
The Transbay bus service in the afternoon is
reliable.
The scenic view on the Bay Bridge is a
deciding factor in my Transbay commute
Transbay offers a feeling of community that
is not available from other modes.
The Transbay 30 day unlimited ride passmakes the Transbay bus more economical
than other transit modes.
I do not have to wait long for another
Transbay bus, if I missed the prior trip.
®$ 10% 20% 309b 40% 50% 60% 7®6 80% 90% lomb
S:rongly d;sagfee
NANeu:r:l U Agree U StrQng17Agree
Analysis: This question asked why passengers currently ride AC Transit's Transbay service
Using twelve statements, respondents could indicate their agreement with particularcharacteristics of the District's Transbay service.
e Out of all twelve statements, most respondents (83%) agreed with Transbay bus stops
are conveniently located near my home and/or destination. This question in particularreceived the highest agreement rate among allquestions.
11
81 of 97
e
e
The majority(70%) of respondents agreed or strongly agreed with the statement lam
looking forward to the opening of the new Transbay Terminal.
42% of respondents disagreed or strongly disagreed to I do not have to wait long foranother Transbay bus iflmissed the prior trip. This was the most negative response for
all questions and is a clear indication passengers are not satisfied with the current
frequency of certain Transbay Lines.
75% of respondents agreed they were likely to get a seat on a Transbay bus.
60% of respondents agreed that they enjoy the Transbay experience amenities,indicating this is not the most criticalreason why passengers ride Transbay buses.
68% of respondents agreed that the Transbay bus has a sufficient span of service hours
to accommodate morning and afternoon commutes.
The statement Transbay offers a feeling of community that is not available from other
modes received the highest number of neutralresponses(40%).
66% of respondents answered N/A or neutral when asked if the Transbay 31 day
unlimited ride pass makes the Transbay bus more economical than other transitmodes. This indicates passengers are likely unaware such an option exists or have not
utilized the Transbay 30 day pass.
The scenic view of the bay bridge plays a smallfactor to why respondents ride Transbay
Only 37% of respondents agreed that the view of the bay bridge is a contributing
reason to why they ride the Transbay bus, while 50% of respondents disagreed or
strongly disagreed.
77% of respondents believe the Transbay bus gets them to their destination in areasonable amount of time
Respondents considered the Transbay Bus Service slightly more reliable in the morning
compared to the afternoons. 64% of respondents agreed Transbay was reliable in the
mornings while only 55% of respondents agreed Transbay was reliable in theafternoons, indicating there are more reliability problems in the afternoon commute
e
e
e
e
e
e
e
e
12
82 of 97
How do you think AC Transit can improve Transbay bus service in thefuture? Please rank the items below in terms of preference from 1 - MostPreferred to 6 -- Least Preferred.
The Transbay bus should be more reliably onschedule.
Transbay bus service should be more
frequent.
The Transbay bus service should have buses
with more seats, like double decker buses.
The Transbay bus stop should be located
near my home.
lthink the Transbay bus should be an all-dayservice.
Transbay service should be widely availableeven in areas with low Transbay demand.
o% iG3 2D% 30% 4D ' 50% eo% 70% 8a% oo%toga
1 2gls US 6
Analysis: Respondents were asked to rank different features by their preference as to how AC
Transit can improve given limited resources. Respondents provided ratings on a scale from I --Most Preferred to 6 - Least Preferred.
e
e
Transbay passengers ranked "reliability" and "frequency ' as their #lor #2
ranked preferences. 53% of the respondents who answered this question
ranked "reliability" and "frequency" as #l or #2
Transbay passengers ranked "Transbay service should be widely available even
in areas with low Transbay demand" as their last preferred characteristic. 66%
of respondents ranked this characteristic last or second to last.
13
83 of 97
The next three questions explore common TRADE-OFFS in transit. All
answers are valid, but may lead to different outcomes. It is difficult toachieve allof these characteristics at the same time and we want to
understand your preferences to help guide our new plan
How willing would you be to walk farther to
a bus stop in order to have faster and more
frequent Transbay bus service?
How willing would you be to drive, walk,
bike, or bus to a transit center in order to
transfer onto a Transbay bus for faster and
more frequent Transbay bus service?
How willing would you be to pay higher faresto cover the cost of providing more Transbay
bus service to areas that currently have littleor no service?
H0% IG9 2D% 3D$ 40% 50% ea% 70% 8a% go% 18G:
Not willing at all NelveryvAllin4 n Fleulrst U Fairly\n'illiag U verywifirtg
Analysis: Using a criterion of three statements, respondents could individually categorize their
willingness for different trade-offs.
8 Out of allthree statements, respondents were fairly willing to walk farther to a bus stop
in order to have faster and more frequent Transbay bus service. Only 30% ofrespondents said they would not be willing to walk farther to a bus stop. This questionreceived the highest number of "fairly willing" and "very willing" responses.
Respondents were not very willing to drive, walk, bike, or bus to a transit center inorder to transfer onto a Transbay bus for faster and more frequent Transbay bus
service. Only 30% of respondents said they would be in favor of this statement. Thisquestion received the highest number of "Not very willing" and "not willing at all"responses.
Respondents were relatively indifferent about paying higher fares to cover the cost of
providing more Transbay bus service to areas that currently have little or no service
32% of respondents were "fairly willing" or "very willing" to pay higher fares. 40% of
8
©
14
84 of 97
respondents were "not very willing" or "not willing at all" to pay higher fares. 25% of
respondents were "neutral
Section ID: Tellus more about youThe following information is in regards to Identity, household income, andlanguage pro.ficiency.
Key Findings from Section ID:
Passengers were asked a series of socioeconomic and demographic questions
8
e
e
e
8
8
55% of respondents identify as "White not Latino/Hispanic". 20% identity as "Asian or
Pacific Islander. 7% of respondents identified as "Latino/Hispanic", 6% identity as
"Black/African American". 12% of respondents preferred not to answer this question.
51% of respondents said they have a household income of$100,000 or more
29% of respondents have a household income between $O-$99,000.
97% of respondents speak English "Very Well"
3% of respondents speak English "Well"
61% of respondents do not speak a second language
How do you identify?(Select allthat apply)
15
85 of 97
\white fntLatino/Hispanic
Latino/Hispanic
AfricanAmericaWBlack
Asian orPacific. . .
I prefer notto &r\sv/cf
Other (plea especify)
10% 20% 3®b WHo 30% 60% 709$ 80% 90% lomb
Analysis: Passengers were asked how they identify.
8 55% of passengers identify as "White not Latino/Hispanic"
e 20% identified as "Asian or Pacific Islander"
e 7% identified as "Latino/Hispanic"
e 7% identified as "African American/Black"
e 12% preferred notto answer this question.
What is your annualhousehold income?
16
86 of 97
SO - S24,999 lHU5.000 - S
49.999
H0.0C0 . $74.999
$75.000 . S$9,$99
$100.000 -S1+9,999
gn,QOO -g74,999
$173.000 -$199.9$9
$200,000 or
I prefer nottQ &rUV/Cf
®b 10% 20$b 3®6 +036 50% 60q6 709b 80% 90% 10®6
Analysis: Passengers were asked their annualhousehold income. Given the results listed above,Transbay passengers are overwhelmingly "high income" compared to District riders as a whole
e 51% of respondents said they have a household income of$100,000 or more
. 29% of respondents have a household income between $O-$99,000.
e 18% of respondents have a household income of$200,000 or more
How well do you speak English?
17
87 of 97
Very Well
Well
Less than V/€1.!
O$b 10b 20$b 3H'b ';aG 50% 60q6 70% 80$3 909$ 100$b
Analysis: Passengers were asked how wellthey spoke English
e 97% of respondents speak English "Very Well"
e 3% of respondents speak English "Well"
e Only 3 respondents speak English "Less than well"
Do you speak any languages other than English?
Yes
If y=. Ptez
®b 10% 20q3 3®6 +0;6 50K 6al6 70% 80% 909b10a6
Analysis: Passengers were asked if they speak another language other than English
e 61% of respondents do not speak a second language.
e 39% of respondents speak a second language otherthan English.
What other languages do you speak?
18
88 of 97
Spanish
Chinese
\qe:nam ese llTagalog
09b 10% 20$b 30$b 4036 50% 6016 70qb 80% 909b lomb
Analysis:
e 58% of respondents speak Spanish.
e 32% of respondents speak Chinese
e 4% of respondents speak Vietnamese
Section IE: AdditionalQuestions or CommentsThe lfollowing information is in regards to additional comments
Key Findings from Section IE
e The three main comments from theTransbayTomorrow survey were "Please Fix the
NextBus App", "Please provide more comfortable seats" and "Please Fixthe Wi-Fi". Other complaints regarding overcrowded buses and "no shows" were also
com mon.
19
89 of 97
SR 17-256Attachment 3
Transbay Tomorrow Operator Survey Summary
Overview
Bay Bridge Transbay operators were invited to take the operator survey between May and July
2017. The survey asked their opinions regarding Transbay bus stop location, bus stopconsolidation, interlining localroutes with Transbay routes, and recommendations in regards tooperations moving forward. Thirty operators completed the survey, which is a smallsample ofall the operators running Transbay service. While this is not a representative sample of the
approximately 200 Transbay operators, staff considers it usefulfeedback.
Section one provides a general overview of the results, while section two provides a questionby question analysis.
Section One - Key Findings:e 55% of operators felt there were too many stops alongTransbay Lines.
B 69% of operators agreed that stops could be consolidated or removed.
B 64% of operators agreed that there are local routes parallel to the freeway, which couldbe faster.
B 77% of operators agreed that drivers should have the discretion to choose their in-service, no-pick up route after picking up alltheir passengers.
B 72% of operators feel comfortable with the level of training they receive on Transbayroutes.
69% of operators agreed that local boardings affect their ability to operate and drivee ffect ively.
B 67% of operators feel comfortable denying passengers to board the bus if all the seatswere already occupied.
e 74% of operators disagreed with the idea of interlining Transbay routes with localroutes, in regards to vehicle type assignment.
e 54% of operators disagreed with the Idea of interlining Transbay routes with schooltrippers, in regards to vehicle type assignment.
e The most common operator comment/complaint pertained to installing dedicated busonly lanes on the bay bridge or on local San Francisco streets. In addition, many
l
90 of 97
operators mentioned that school kids often leave messes behind that the driver has to
clean up before they can make a Transbay trip.
Section Two: Question Analysis
Are there too many stops along Transbay Lines?
o$b 10% 20% 3®6 +0;6 50% 6a;6 709b 80% 909b 100%
Analysis: 55% of respondents felt there were too many bus stops along Transbay Lines.However many operators feel there are too many stops only on certain lines. Some operators
metioned Line L hastoo many stops.
Do you think stops can be consolidated or removed?
0Qb 10% 20% 3a6 W: 50% 60% 70% 80% 909b 100%
2
91 of 97
Analysis: 69% of respondents agree that bus stops can be consolidated or removed. Manyrespondents commented "only on some lines" or "not alllines" but did not specify which linesneed stop consolidation or removal.
What are your thoughts on having a few centralstops along a route(e.g. Park &Ride lots, major transfer/transit connections only) versus the current stopspacing along the routes?
Analysis: The majority of respondents are in favor of having a few central stops along a route
Many operators feel this will speed up running times and on-time performance. Someoperators complained about local riders slowing down Transbay buses; however, manyoperators also said they would feel bad if they left passengers behind if they had enoughstanding capacity.
Are there localroutes parallel to the freeway which could be faster?
®b labs 20% 3®6 40;6 SOK 6016 70qb 80% 90qb 10a'b
Anaylsis: 64% of operators agreed that there are local routes parallel to the freeway whichcould be faster. Lines L LA, O, OX and W were mentioned as lines that have localroutes parallel
to the freeway which could be faster.
92 of 97
Should drivers have the discretion to choose their in-service, no-pick up route
after picking up alltheir passengers?(i.e. to avoid traffic or congested areas)
O$b 1093 209b 3ab 4ab 50% 6a;8 70% 80% 909b]00qb
Analysis: 77% of operators agreed that drivers should have the discretion to choose their in-
service, no-pick up route after picking up all their passengers. Operators noted that they are
already aware of the highly congested traffic areas and therefore should have the discretion to
choose their in-service no pick up locations. One point of concern is the fact that bus stops at
the end of the line might be disproportionally affected by this strategy because Transbay buses
are usually fullby the time they reach these destinations.
Do you feelcomfortable with the level of training you receive on Transbayroutes?
096 10% 209b 3036 WHo 50% 6a36 70% 80% 909b10a6
4
93 of 97
Analysis: 72% of operators feelcomfortable with the level of training they receive on Transbayroutes. Respondents for the most part feelvery comfortable; the only complaint that continued
to resurface was the fact that AC Transit should train Transbay bus drivers with the longerarticulated Transbay buses.
Do localboardings affect your ability to operate and drive effectively?
o$3 loSS 20qb 3®6 4a36 30% 60;6 70$$ 80% 90qg lamb
Analysis: 69% of operators agreed that local boarding's affect their ability to operate and drive
effectively. Operators said this is especially a problem on the MCls where the boarding aisle is
narrow and difficult for passengers to maneuver.
Would you feelcomfortable denying passengers to board the bus if allthe seats
were already occupied?
Yes
09$ 10% 20% 3®6 +0% 50% 60% 70% 80% 90%100%
5
94 of 97
Analysis: 67% of operators feelcomfortable denying passengers to board the bus if allthe seats
were already occupied. Operators said they would not deny passengers if there was a sufficientamount of standing room available. Operators did mention that there should be additional
handles and support beams for standing passengers to improve safety.
What are your thoughts on interlining Transbay routes with localroutes, in
regards to vehicle type assignment?
O$b 10% 20q6 H3$ +0% 50% 60;6 70% 80% 90% lomb
Analysis: 74% of operators disagreed with the idea of interlining Transbay routes with local
routes, in regards to vehicle type assignment. Operators said interlining Transbay routes with
local routes stresses out drivers, slows down service, and plays a huge factor for why buses are
routinely late to the Transbay Terminal.
95 of 97
What are your thoughts on interlining Transbay routes with schooltrippers, inregards to vehicle type assignment?
09b 10% 20% 30% 40% sa% 60q6 709b 80% 90% loo$6
Analysis: 54% of operators disagreed with the idea of interlining Transbay routes with school
trippers, in regards to vehicle type assignment. Respondents wrote that school kids often make
large messes in the mornings, thus operators often have to clean the bus before making a
Transbay trip. This slows down service and upsets operators and Transbay passengers whoboard the bus later in the day.
Do you have any thoughts or recommendations for Transbay service in general?
0% 10% 20% 30q6 40% 50% 6036 70e-b 80% 909$10a6
Analysis of responses: Operators recommended that localridership should be limited to localroutes only. Respondents did agree that local boardings slow down running times and oftencontribute to buses being routinely late.
7
96 of 97
Do you have any thoughts or recommendations for a specific Transbay Line?
Yts
0$3 10b 209b 30% 4a6 S0$$ 601,b 70$$ 80% 90$b10C3b
Analysis of responses
Traffic delays on the Bay Bridge and on local San Francisco streets is a major concern for
operators. Respondents suggested more dedicated bus only lanes and additionalqueue jumps
to speed up running times.
Operators also expressed concern regarding overcrowded buses. Many buses traveling to San
Francisco are packed with standing passengers who routinely complain to operators. This is
especially true on the G and FS. Multiple respondents suggested the MCls should not allow
standing passengers because there are no support beams to hold onto.
97 of 97