student welcome pack 2019 - ihlondon.com · this welcome pack will provide you with everything you...

Pre-arrival information

S T U D E N T W E L C O M E P A C K

2 0 1 9

We’re looking forward to meeting you and hope that your experience with us at International House London Young Learner Centres will be one you’ll never forget.

Best wishesInternational House LondonYoung Learner Centres Team

WelcomeThank you for choosing to study with us at International House London Young Learner Centres.

We hope you will enjoy your experience with us and that you will learn lots of new, useful, and interesting things about Britain – its language, culture, people and places.

This welcome pack will provide you with everything you need to know before coming to the UK and starting your adventure!

The pack contains a list of items that you should and should not bring with you. Please check this carefully.

You will also find important information for your parents or guardians. Please make sure that your parents or guardians receive this information as it includes important information regarding your insurance, emergency contact details and other information about our Young Learner centres.

If you need to know anything else before you set off on your journey please email us at [email protected] or telephone 0044 207 611 2491. We will be very happy to help you.

I N T E R N A T I O N A L H O U S E L O N D O N 0 2

www.ihlondon.com/younglearners I +44 (0) 207 611 2491 I [email protected] I @ihyounglearners

What should I bring with me?

A camera

A hairdryer

A towel

A travel adaptor (suitable for a UK power socket)

Suitable clothes (for all weather types – British weather can be unpredictable!)

Sports clothes for activity sessions

Comfortable shoes for walking on excursions

A smart outfit for the presentation ceremony (optional)

Toiletries (shampoo, shower gel, toothpaste, toothbrush etc.)

Optional spending money (if you wishto buy souvenir items from the tuck shop etc. We recommend £50.00 sterling per week)

There will be an opportunity for you to goshopping while you are with us, so if you forget anything, you can buy it during your stay.

Information forall students



Courses Active EnglishIf you are on the ‘Active English’ course then you need to bring the following with you to International House London Young Learner Centres:

Art and Design: Any materials that you particularly enjoy using and working with when participating in art and design sessions.

Basketball: Comfortable sports clothes and basketball trainers (optional).

Dance: Comfortable light clothes suitable for dance.

Digital Photography (Oxford and Ellesmere only): A camera you particularly enjoying using, memory (SD) card, cables and a card reader, mobile telephone (some equipment will be provided).

Drama: Comfortable clothes suitable for drama.

Football: Comfortable sports clothes and football boots (optional).

Golf (Oxford and Ellesmere only): Comfortable sports clothes suitable for golf, golf shoes (optional) and your own golf clubs if you have them and would like to bring them to use.

Horse Riding (Ellesmere and Moulton only): Suitable clothes for horse riding (no jeans) and practical and sturdy shoes.

Swimming (Ellesmere only): Swimwear, towel and goggles (optional).

Tennis: Comfortable sports clothes and your own tennis racquet if you have one and would like to use it. Tennis equipment will be provided.

English Plus / Discover English / English ExplorerYou are not required to bring any additional items.

Future Leaders (Oxford only)If you are on the ‘Future Leaders’ programme you are not required to bring any additional items other than the items stated in the ‘information for all students’ section on page three.

Animal CareIf you are on the ‘Animal Care’ programme, you will need to bring sturdy shoes, such as Wellington boots. Any other protective clothing will be provided.



One of our experienced Young Learnermembers of staff will be waiting for you in arrivals.

They will be wearing a bright orange t-shirt with International House London Young Learner Centres and ‘staff’ written on them. They will be carrying a large International House London Young Learner Centres sign. They will take you to the waiting area.

When all the students have arrived, they will take you via coach or minibus to either Oxford, Ellesmere, Moulton or Edinburgh Newbattle.

If you need to know anything else aboutyour airport arrival, please telephone 0044 207 611 2491. We will be very happy to help you.

International House Oxford0044 7907 482 751 International House Ellesmere0044 7960 302 789International House Moulton0044 7902 118 874 International House Edinburgh Newbattle 0044 7926 666 050

What will happen when I arrive at International House London Young Learner Centres?During the journey to your centre, International House London Young Learner Centres staff will explain what you should expect when you arrive at the centre. On arrival at the centre you should depart the coach and collect your belongings. You will then be shown to your room and have time to unpack and settle in.

What do I do when I arrive at the airport in the UK?



Registration is the process by which we collect all essential documents from you, it is very important that it happens on arrival and can sometimes be quite time consuming so we ask you to be patient.

For registration you will need:

• Passport photo x 2(for your student ID card and your medical form)

• Passport

• Flight tickets

• Pocket money

• £50 damage deposit

During registration, we will complete a Pocket Money form for you – regardless of whether you want to leave your pocket money with us. This form is used as a ‘balance sheet’, updated every time you withdraw pocket money.

At registration you will be given: • a student ID card (detailing your name,

course start date and course finishingdate)

• a welcome pack including an IH bag, a lanyard and a wristband

• a student handbook • information about where you will

be staying.

We will also a take a refundable damage deposit of £50. This is in case there are any damages or breakages or extra cleaning required.

After registration you will be shown to your accommodation house by a member of staff and informed of what to expect for the rest of the day. Arrival day is a very busy day but is also a great chance for you to settle in and get to know your roommates and new friends.

Registration



The following is an overview of what will be covered on your first day.

English Level test You will sit a placement test to provide us with the necessary information to allocate you to a class which is suitable for your level of English. The test has three parts: Use of English, oral and writing. Do not be nervous, if you have any questions please ask one of the teachers or a member of staff.

Welcome talk You will receive a ‘Welcome Talk’ from the Centre Manager after your placement test which will cover the following points:

• Introduction to the centre• Introduction to the surrounding area• Facilities at the centre• Information about the office, internet access,

laundry, meal times and rules • Outline of who is who at the centre

(Centre Manager, Activity Leaders etc.)• Explanation of student ID cards• Centre rules, fire and road safety• Accommodation and cleaning • Information regarding departures• Excursions and activities

House Supervisor inductionYou will have an induction with your House Supervisor who will give you important information regarding your accommodation such as; waking up and bed time, what to do in the event of a fire, house meeting times, laundry and our expectationsregarding behaviour and conduct within the accommodation.

Centre tour and orientationYou will receive an in depth tour of the centre and a walk into the local area where you will be given some free time to explore.

Evening activity The end of the first full day is a great opportunity to get to know the rest of thestudents and staff at the centre with some ‘getting to know you’ activities.

How will I contact my parents or guardians while I am away? You will have access to computers at various times throughout the day, so you can send your parents or guardians an email. You will also have access to the Internet so you can use your phone to contact your parents at any time. Or, you could write them a postcard – it’s a good opportunity to practise your English.

My first full day



Transfers and unaccompanied minorsYour son or daughter will be met by one of our Young Learner team members at the airport who will be wearing brightly coloured orange International House London Young Learner Centres t-shirts and will be holding a large International House London sign.

Once our staff have greeted your son or daughter and confirmed their name and ID, they will accompany them to a waiting area to relax whilst awaiting the arrival of other students. Students will always be supervised by a member of International House London Young Learner Centres’ staff.

Transfers may involve waiting time of over an hour after students have cleared immigration and been met by our staff.

If you have booked a ‘private transfer’ your child will be taken directly from arrivals to the Young Learners Centre.

Some airlines insist on students under 16 years of age being booked as unaccompanied minors. It is important that this service is booked for both arrival and departure transfers; otherwise there could be a delay in the student checking in on their return which could result in a missed flight.

If there is a problem regarding unaccompanied minors you should contact the International House London Young Learners Team via email on [email protected] or call the emergency telephone number for the centre your child is attending.

Transfer time

OxfordTransfer time from London Heathrow Airport to Oxford will take approximately one and a half hours.

Ellesmere Transfer time from London Heathrow Airport to Ellesmere will take approximately three and a half hours. Transfer time from Liverpool John Lennon Airport or Manchester Airport to Ellesmere will take approximately two hours.

MoultonTransfer time from London Heathrow Airport to Moulton will take approximately 2 hours.

Edinburgh Newbattle Transfer time from Edinburgh airport to Newbattle will take approximately 45 mins.

Information forparents and guardians





St Edwards School Woodstock Road, Oxford, OX2 7NN.T 0044 7907 482 751

Accommodation: Single standard, single ensuite, double, triple and quad standard rooms. If you are dropping your son or daughter off at the school, then please can you arrive between 14.00 and 15.00 on Wednesday.

Arriving at the school: When you arrive at the school, you will be met by our team and lead through the induction process: • Welcome to the school• Introduction to staff• Student induction: school rules, schedules,

information about lessons and activities• Allocation of accommodation• Tour of the school

• Dinner• Free time to unpack• Evening activities

Amenities that we have at Oxford include:• Laundry• Ensuite rooms or standard rooms• Showers• Wardrobe• Iron• Safe• First Aid• Lift• Swimming pool• Pool table• Tennis• Basketball• Golf course

IHL Oxford



Ellesmere College Ellesmere, Shropshire, SY12 9AB.T 0044 7960 302 789

Accommodation: Single double and triple ensuite and standard rooms. If you are dropping your son or daughter off at the school, then please can you arrive between 14.00 and 15.00 on Wednesday.




Amenities that we have at Ellesmere include:• Laundry• Ensuite rooms or standard rooms• Showers• Wardrobe• Iron• Safe• First Aid• Lift• Swimming pool• Pool table• Tennis• Basketball• Golf course

IHL Ellesmere



Moulton CollegeWest Street, Moulton,Northampton , NN3 7RR.T 0044 7902118874





Amenities that we have at Moulton are:• Laundry• Ensuite rooms• Showers• Wardrobe• Iron• Safe• First Aid• Lift• Swimming pool• Pool table• Table tennis• Shop on site

IHL Moulton



Newbattle Abbey Newbattle Road, Dalkeith Edinburgh, EH22 3LL.T 0044 7926 666 050





Amenities that we have at Newbattle are:• Laundry• Ensuite and standard rooms• Showers• Wardrobe• Iron• Safe• First Aid• Lift

IHL Edinburgh Newbattle

There are several ways to get in touch...

PostInternational House OxfordC/O St Edward’s School, Oxford,OX2 7NN, England.

International House EllesmereC/O Ellesmere College, Shropshire,SY12 9AB, England.

International House MoultonWest St, Moulton, Northampton NN3 7RR.

International House Edinburgh NewbattleNewbattle Rd, Newbattle, Dalkeith EH22 3LL.

Telephone International House Oxford0044 1865 319 404Young Learners Course Office – only open during the day

0044 7907 482 75124 hour Young Learners Course emergency telephone

International House Ellesmere0044 1694 626 504Young Learners Course Office – only open during the day

0044 7960 302 78924 hour Young Learners Course emergency telephone

International House Moulton0044 7902 118 87424 hour Young Learners Course emergency telephone

International House Edinburgh Newbattle0044 7926 666 05024 hour Young Learners Course emergency telephone

You can also call their personal mobile phone, but you will not be able to contact them during their English lessons or activity sessions.

If you need any further information during the course, phone us on 0044 207 611 2491. We will be very happy to help you.

Email Students can access their personal email account at various times throughout the day.You can also email us on [email protected]

Social media The International House London Young Learner Centres Social Media presences are updated daily, so you can keep an eye on what they are doing.

How can I get in contact with my son or daughterwhile they are in the UK?



What does the International House London Young Learner Centres insurance policy cover?Travel Insurance is included in the price of your Young Learners course. Please find below the links that contain your policy documentation: the travel insurance policy and a statement of insurance. It is important that you read and understand these documents.

https://www.ihlondon.com/media/11585199/3_-_insurance_product_information_2019_international_house_london_il9_00....pdf

https://www.ihlondon.com/media/11585205/6_-_statement_of_insurance_2019_international_house_london_il9_0090449.pdf

https://www.ihlondon.com/media/11585196/1_-_insurance_customer_privacy_policy.pdf

https://ihlondon.com/media/10838947/statement_of_insurance_young_ learners.pdf

Does my child have to give International House London Young Learner Centres their pocket money? No, but we strongly advise students to use this service.

Students can decline to leave their pocket money with us, but they must sign a Pocket Money Form during registration, stating that they have chosen to be responsible for their own pocket money. In this case International House Young Learner Centres will not be responsible for any losses.

Can my child access their pocket money whenever they want?Pocket money is available at specific times which will be displayed on a notice board outside the office and in accommodation buildings.

Pocket money outside of the stated time is at the discretion of the Centre Manager. Students must show their ID cards when collecting pocket money.

If your child runs out of pocket money you can contact IH London and we can arrange for you to pay more to them. This is at a charge of £50 per transaction and can take up to 5 working days”

Frequently asked questions



Frequently askedquestions



Why is my child being asked to give International House London Young Learner Centres their passport and flighttickets? This is a service we offer, as we understand the difficulty associated with replacing a lost passport or other important documents.

Does my child have to bring a towel with them? Yes, please make sure they bring a towel.

Can my child share a room with theirfriends? We do take requests into consideration and will do our best to fulfill these, but these are not guaranteed.

Can my child lock their bedroom door? This is possible in both Moulton and Newbattle, but it's not possible in Ellesmere and Oxford. Students can put extra money and passports in the school safe.

Canmy child gooff campusalone?No. You students have opportunities to go off campus, but this will be with a member of staff. There will be free time on excursions where students will have time to look around.

If you need any further information, at any point before or during the course, pleasefeel free to email or phone us. We will be very happy to help you.

www.ihlondon.com/younglearners+44 (0) 207 611 [email protected]

@ihyounglearners

Oxford

Moulton Edinburgh Newbattle

Ellesmere

If you have a complaint please contact the Centre Manager at the centre, or alternatively you can contact the Head of Young Learners via email [email protected] or by phone at +44 (0)297 611 2491

student welcome pack 2019 - ihlondon.com · this welcome pack will provide you with everything you...

Documents