TELEMARKETING SERVICE FOR EXPORT

Lattelecom Group StructureLattelecom Group Structure

The Lattelecom GroupThe Lattelecom Group

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Lattelecom BPO

PROFILE

• Lattelecom BPO is the largest Business Process Outsourcing service provider based in the Baltic States.

• Thanks to size and diverse experience, BPO has made significant investment in management processes and IT systems, achieved ISO 9001 certification to secure further business growth and long-term success.

Why Lattelecom BPO?

RīgaCēsis

Liepāja

Rēzekne

Ventspils102

211

111104

70

• 12 years expierence in Call Centre Industry

• More than 550 agents

• 5 sites around Latvia

• Telemarketing services in Latvian, Russian, German languages

• ISO 9001: 2000 Certified

• Contact Centre World Award in Technology Innovation 2006

• 3rd The BEST Contact Centre in World Award 2008

Lattelecom BPO provides• Customer acquisition and telesales service

• Industry specific customer care

• Document processing and archiving

• Personnel administration, payroll

• Loan origination, billing and credit control

• Contact information and database solutions in the Baltic States

• Interactive media and gaming

Telemarketing service• Customer acquisition

• Contact information and

database solutions

• Telemarketing actions

• Telesales

Customer acquisition:

• Direct marketing and sales via a particular or combination of sales channels (phone, post, web, SMS, e-mail) taking orders on an advertised phone number or address.

• Managing predefined service fulfillment activities such as re-arrangement of delivery times, notification of delivery status.

Contact information and database solutions:

• Surveys of Customer satisfaction and customer needs, market research

• Customer data base development, update of the existing data base, target group research.

Telemarketing actions and telesales service:• Information campaigns – confirmation of invitations,

registration, change announcements, sales campaign information activities, etc.

• Active sales – direct product or service sales over telephone including customer target group survey, selection of respondents, compilation of sales arguments, customer billing and feedback reports regarding the sales action.

Key benefits-strengthsLattelecom BPO telemarketing provides for you:

• Industry specific knowledge and sales competences

• Higher efficiencies and lower costs per process output

• Well known partner for entering the Baltic market

• Collaboration with a well known partner for entering the German market

• High service quality, provision of quality measure reports, latest contact centre technologies.

• Savings in your sales staff recruitment, training and operations budget.

Contact information

JANIS EMOLINSSales Department ManagerLattelecom BPOG.Astras street 2,Riga, Latvia, LV-1082

Phone: +371 67054111Mob.: +371 28667731

E-mail: janis.emolins@lattelecom.lv