© 2013 Assima 1

THE FUTURE OF PERFORMANCE SUPPORTIN-APPLICATION GUIDANCE & BEYOND

Brendan Scullion – UK Sales DirectorBen Galloni – UK Pre Sales Manager

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Agenda

What is EPSS and why would you Implement One

10 biggest EPSS pitfalls

Demonstrate Vimago EPSS from Assima

EPSS and Beyond - Automated Business Improvement

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What is an EPSS system?

a computer based system whichis designed to support the end-users in

their use of Information SystemsDay 1 performance

Help at the point of NeedIn application help/guidance as a

service

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Why implement an ePSS?

Reduce or cancel training costs whilst creating a high level of end-

user efficiency

Creating Experts from Novices

Achieve User Adoption

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• Pushing the wrong content

learning vs performance support

• Not providing answers to problems

bad context, bad content, too vague

• Slow to deploy

no automated indexation, requires constant adaptation

10 biggest ePSS pitfalls (content and infrastructure – 1/3)

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10 biggest EPSS pitfalls (content and infrastructure – 2/3)

• Requires technology experts

to define contexts, to create/publish content

• Not knowing who is logged in

no user specificities, no social abilities, etc…

• Content accessed via ePSS not traceable

lack of a backend solution

• Duplication of content

maintainability and tracking consolidation issues

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10 biggest ePSS pitfalls (content and infrastructure – 3/3)

• Isolated ePSS repository

muddies global usage information collected

• Are you Pushing Information

How do you deliver change,

• No performance monitoring ability

how do you measure the success?

Not all solutions are created equal – Beware the pitfalls some ePSS cannot bypass

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The Assima View

The Assima View

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Questions

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Questions