The Top 5Reasons YouShould Havea CustomerPortal

IMPLIMENTING A CUSTOMER PORTAL INTO YOUR BUSINESS

90% of consumers now expect a brandor organization to offer a self-service

customer support portal

60% of consumers have a morefavorable view of the brand if their self-

service offering is mobile-responsive

1. Convenience

Self-service allows for customers to complete

tasks and check information whenever and

wherever they want

Customers can easily view their portal for worker

updates, billing information, and work history

Providing a customer portal will instantly provide

your customers with a higher level of satisfaction

simply due to the ease of use.

73% of consumers want the ability to solveproduct/service issues on their own; one-third say they’d

‘rather clean a toilet’ than speak with customer service.

2. Communication

Dialogue between your office, field workers, and customers is extremely necessary

for a smooth and satisfying service experience.

Communication enhances relationships with your clients and keeps them loyal to

your company. Retaining customers can lead to more recommendations as well as

repeat service.

Dissatisfaction comes from un-answered questions or confusion, when the

communication process is as simple as checking a text or an email all parties are

updated in real time.

Customer interaction is boosted by 62% with self-serve customer portals. 76%of consumers say they view customer service as the true test of how much a

company values them.

3. Personalization

Customers feel important and special when

personalization is paired with service.

Self-service portals address all your customers’

specific needs and make them feel as though you

are fully engaged in their unique problems.

Portals that greet the customer by name and have

all specific customer information go above and

beyond in the field of customer service.

60% OF CONSUMERS HAVE HIGHEREXPECTATIONS FOR CUSTOMER SERVICE NOW

THAN THEY DID JUST ONE YEAR AGO

4. Hidden Revenue

An easy way to save both time and money is to enable self-service portals that allow

for customers to help themselves.

By eliminating the need to make countless phone calls to customer service

representatives you are saving both your workers and your customers the headache of

spending half the day acquiring basic updates and information.

When customers are able to access their information through a mobile portal there is

less of a need for customer service reps

When you have fewer workers managing customer’s daily questions and concerns

they have more time to focus on larger projects and issues

77% OF US ONLINE ADULTS SAY THAT VALUING THEIR TIME IS THE MOSTIMPORTANT THING A COMPANY CAN DO TO PROVIDE THEM WITH GOOD SERVICE.55% OF CONSUMERS WOULD PAY MORE FOR A BETTER CUSTOMER EXPERIENCE.

5. Centralized Information

A mobile customer portal is an efficient way to access all work order information in

one central place

You no longer have to make multiple calls to segmented departments to locate the

information you need

45% OF US CONSUMERS WILL ABANDON AN ONLINE TRANSACTION IFTHEIR QUESTIONS OR CONCERNS ARE NOT ADDRESSED QUICKLY.

A customer portal provides

a single solution for

customers to schedule,

plan, track, and pay for

services

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