volume xvi, issue ii dpwh iso certification · tambuli april -june 2015 page 3 qms certifiable to...
TRANSCRIPT
Inside this issue
April - June 2015 Department of Public Works and Highways Volume XVI, Issue II
DPWH ISO Certification:
The Journey towards Good
Governance
DPWH ISO Certification:
ISO, which was created by the International Organization for
Standardization, is not an acronym; instead, the name derives from
the Greek word isos, which means equal. Founded in 1946, ISO is an
international organization composed of national standards bodies
from over 75 countries. It provides a model for setting up a Quality
Management System (QMS), a set of interrelated or interacting
elements that allow the organization to establish its policy and
objectives related to quality, and to achieve those objectives. As such,
ISO provides requirements, specifications, guidelines or
characteristics that can be used to consistently ensure materials,
products, processes and services are safe to use and fit for their
purpose. International standards are powerful instruments of
governance because of the effects their use can have on goods,
services and the effects they can have on quality of life. In the public
sector, they can provide greater transparency and encourage
innovation.
Given the Vision of the Department is that by 2030, DPWH is an
effective and efficient government agency, improving the life of
every Filipino through quality infrastructure, under the Secretary’s
Transformation Program, which builds upon process improvements
and enabling technology that started under the Road Information and
Management Support System (RIMSS) effort, seeking ISO
9001:2008 Quality Management System (QMS) Certification further
demonstrates the Department’s continued dedication to delivering on
its commitment to quality and excellence in public service This is
aligned with President Benigno S. Aquino III administration’s
commitment to improve public service delivery, as highlighted in the
Philippine Development Plan 2011-2016 under Chapter 7 on Good
Governance and the Rule of Law by having government agencies
obtain ISO 9001 Certification.
A key milestone in the Department’s journey was the ISO
Certification of the six (6) Bureaus and nine (9) Services from the
Central Office; two (2) pilot Regional Offices, NCR and Davao; and,
two (2) pilot District Engineering Offices, South Manila and Davao
City, which were awarded with the Certification in a simple
ceremony that was held on May 18, 2015. (Continued to Page 2)
AJA Registrars Inc.’s Vice President Paul B. Bagatsing presenting
the ISO Certificates to Secretary Rogelio L. Singson, together with
Undersecretary Raul C. Asis, Overall Quality Management
Representative, and Asst. Secretary B. Elizabeth E. Yap, Overall
QMS Core Team Leader.
TAMBULI April - June 2015 Page 2
Through the establishment of a QMS
certifiable to ISO 9001:2008, the
Department looks forward to continuing
to enhance its infrastructure development
process to achieve its Vision. According
to the Overall QMS Core Team, ―a
department-wide quality management
system will not only make the system
holistic but also a more effective and
efficient system of managing interrelated
processes of several bureaus/offices of
the Department with the aim of providing
quality services.
The Department’s ISO QMS
Journey
Roughly three years ago, the
Department, through the strong
leadership of Secretary Rogelio L.
Singson, began to pursue ISO
Certification for establishing a Quality
Management System. As a public service
agency, the Department’s primordial
concern is to find the most effective and
efficient ways to serve its clientele – the
Filipino people. In order to achieve this
goal, the Department has to
―institutionalize best practices‖ by
implementing ISO 9001:2008
Certification.
The activity sought to assure that the
Department’s processes are at par with
international standards and comparable
with the best practices of other countries.
This is to also further instill trust and
confidence on the quality of services and
projects of the Department.
On February 1, 2012, by virtue of
Special Order No. 67, series of 2012, the
Overall Quality Management
Representatives and Overall QMS Core
Team Members were constituted and
formed—Undersecretary Raul C. Asis as
the Overall Quality Management
Representative and Assistant Secretary
Elizabeth E. Yap as the Overall QMS
Core Team Leader, with the esteemed
representatives from different Bureaus
and Services as members of the team—
and they led the journey to the
certification.
Initially, the plan was to subject six
(6) pilot Offices for ISO Certification.
But, Secretary Singson directed that all
Offices in the Central Office (nine (9)
support services, six (6) bureaus) should
be included, together with two (2) pilot
Regional Offices and two (2) counterpart
District Engineering Offices, for a total
of 19 Offices.
The ISO QMS Core Team
proceeded with crafting the DPWH
Quality Policy, taking into account the
mandate, mission, vision, core values and
the mantra of the Department, and then
the formulation of the ISO QMS Manual
and the six (6) mandatory procedures.
The manual contains basic policies,
objectives and guidelines set by the
Department regarding the different
elements which can be implemented as a
DPWH ISO Certification...(Continued from Page 1)
tool for meeting and exceeding internal
and external customers' expectations. It
explains the Department's management
processes, infrastructure development
process: planning, design, construction,
maintenance, and support processes:
financial management, physical
resources management, human resources
management, information management,
and procurement management. Also, it
ensures the availability of information on
the procedures in its QMS.
The Department has secured the
services of the Development Academy of
the Philippines (DAP) to train and guide
the Department in the development of a
(Continued to Page 3)
TAMBULI April - June 2015 Page 3
QMS certifiable to ISO 9001:2008. The
Memorandum of Agreement was signed
on June 14, 2012 for the project,
―Development of Quality Management
System (QMS) Certifiable to ISO
9001:2008‖.
On August 6, 2012, the journey to
the ISO Certification was formally
launched. The Overall QMS Core Team
presented to the Secretary the Quality
Policy, the QMS Manual and
documentation covering all the 40
processes of the Department which were
categorized into three (3) main parts—
the management, the core and the
support processes.
The contract for the third party ISO
certifying body was awarded to Anglo
Japanese American (AJA) Registrars,
Inc. in August 2014. AJA Registrars,
Inc., an independent third party registrar
operating globally, commenced the Stage
1 Audit of the 19 Offices included in the
pursuit of ISO Certification on
December 19, 2014.
After Stage 1 Audit and Stage 2
(detailed) Audit in the 1st Quarter of
2015, the Department was officially
registered by the AJA Registrars, Inc. on
April 14, 2015 as ISO 9001:2008
Certified, covering planning, design,
construction and maintenance of national
roads and bridges and flood control
structures.
Room for More Improvement
During the simultaneous ISO
Certification Awarding Ceremony in the
Central Office, NCR and South
Manila DEO last May 18, 2015,
Undersecretary Raul C. Asis discussed
the non-conformities incurred by the
Department and stated that some of these
non-conformities are just basic
procedures that the concerned Office
should have been doing routinely – like
ensuring that all information are properly
provided in the logbook by project
engineers and monitored by the Chief of
the Construction Section, in the Regional
Offices and DEOs, at least once a week;
ensuring that the necessary safety
requirements are provided by the
Contractor and monitored by the project
engineers; the project engineers ensuring
that all documents necessary for
inspection are on site and strict
implementation on accomplishing
pouring permit forms, to name a few.
The Undersecretary reminded the
Department during his speech that these
findings should be seen as challenges to
the present practices in the Department
DPWH ISO Certification...(Continued from Page 2)
(From left to right) Undersecretary Raul C. Asis, Overall Quality Management Representative,
Asst. Secretary B. Elizabeth E. Yap, Overall QMS Core Team Leader, and
Secretary Rogelio L. Singson during the ISO Certification Awarding Ceremony.
(Continued to Page 4)
DPWH’s model of a process-based quality management system illustrates the linkages
among the management processes, the core processes, the support processes, and
measurement, analysis and improvement processes. The model shows that the customers
(public) play a significant role in defining requirements as inputs.
TAMBULI April - June 2015 Page 4
and, therefore, should be addressed so as
to avoid having the same findings to
resurface in the next audit.
Next Steps / Moving Forward
Aside from continual improvement
on the quality management processes, the
Department seeks to broaden the scope
of ISO 9001:2008 certified QMS to
include the five (5) clusters of Unified
Project Management Offices (UPMO)
the remaining 14 Regions and 14
counterpart District Engineering Offices.
DPWH ISO Certification...(Continued from Page 3)
Secretary Rogelio L. Singson and Undersecretary Raul C. Asis with the
DPWH Overall QMS Core Team during the ISO Certification Awarding Ceremony.
TAMBULI is a quarterly publication of the DPWH
Information Management Service (IMS) in support of the Institutional Capacity Development Projects
(ICD) and other IT-enabled Business Process
Improvements (BPIs) of the DPWH with editorial business address at:
DPWH Head Office
Information Management Service
G/F ICC Bui lding Bonifacio Drive, Port Area, Manila
Phone: 3043088 / 3043558 Fax: 3043185
A digital copy of this issue is available on the
DPWH Intranet and Internet sites.
For more information and details on the
Department reforms and projects, visit the website link below:
http://www.dpwh.gov.ph/about_us/reforms/index.htm
The expansion will further
institutionalize the quality management
in the Department, ensure that quality
standards are met for every service
delivery and make sure that the
Department has an integrated yet
seamless network of processes across the
organization. The target date for the 33
Offices to obtain an ISO certification is
1st Quarter of 2016.
Erlyn T. Caguioa
Lead Geospatial Information
Administration Officer
IMS-BID-GIAU
Allison Anne G. Atis
Communication Specialist
Project Management and Coordination
(PMC)
NRIMP-II ICD
References:
http://www.webopedia.com/TERM/I/
ISO.html
Using and referencing ISO and IEC standards
to support public policy, www.iso.org
DPWH ISO Training Manual
―ISO Glossary‖, http://
www.simplyquality.org/jokes.htm