working collaboratively with student skills leaders to support learning

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Post on 26-Jan-2017




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Working collaboratively with student Skills Leaders


LEADERSJacqui Bartram (Library Skills Adviser) with Adam Smith and Fiona England (Skills Leaders)WITH STUDENT SKILLS


volunteer programme

SKILLS LEADER For the last 21/2 years the Skills Team at Hull have run a

The Skills Team was created in June 2012 by amalgamating our existing Study Advice Service and ICT Learning Teams and one of the things we did was to reconsider our Peer Learning Support programmes. The Study Advice Service had successfully run a pilot PASS programme and we also had a small Peer Assisted Learning programme with students helping out in individual appointments and a few Study Skills Workshops (this workshop programme was small with only half a dozen workshops per semester). We decided to rethink our provision.2

Student are trained using the same standards as the national



All members of the Skills Team went for training with the PASS National Centre and became trained PASS supervisors. We decided to train our Peer Learning Assistants to the same standards as the PASS leaders with an emphasis on improving their communication and facilitation skills. Unlike PASS leaders, who work in their departments with the sole responsibility of planning and running their weekly PASS sessions, Skills Leaders (as we called our newly trained Peer Learning Assistants) have a variety of roles helping out the Skills Team3


The main function is still to help with Study Skills Workshops where they facilitate activities on their own with a group of students. These workshops are based in the library and marketing via the library inductions and web pages. They also help as runners in ICT workshops helping students in mixed groups that could potentially fall behind the rest of the class if they get stuck on a technical issue or dont understand something. They help us market our services Leaders on our Scarborough campus ran a [email protected] twitter account for example. Although we are always tweaking it, we tend to only do MAJOR upgrades to our web content every two years and our Skills Leaders are the guinea pigs we use to test if they can find what they need easily. They also help when we have school visits such as helping sixth formers find library resources for their extended projects. And if we have any new initiatives we use Skills Leaders to help us with the planning to make sure they will work with the student demographic.4


A typicaldescribed by our volunteers

So, Fiona and Adam here will now explain how we run a typical Skills Workshop. This has developed as a result of participant feedback into its current format.5

How it DEVELOPS our volunteers

The Leaders will also explain how this has helped their skills develop personally6

This year the Skills Leaders will also have CUSTOMER SERVICE TRAINING and be renamed as LIBRARY VOLUNTEERS

Last year, our library also trained students as Customer Service volunteers who worked on the floors with enquiries and general duties such as shelving. This year we are amalgamating these two library-based volunteering schemes and the current working for the role is Library Volunteers although this may yet still change. Any students who wish to volunteer in the library will first be trained in customer service skills and they can then help on the floors. These volunteers will then be given additional training in study skills, communication and facilitation techniques in order that they can help out with workshops and with the other activities already mentioned. Any existing Skills Leaders such as Fiona and Adam here are being given the option to train in customer service skills so that they can also help on the library floors.7

Using Multimedia ResourcesUsing EndNoteOur ICT and DIGITAL SKILLS workshops/masterclasses:Skills for searchingUsing RefWorksNvivo: collecting, exploring and analysing dataMS Word Essentials for academic writingManaging research material in the cloudPublishing in the 21st CenturySAGE research methodsPowerPoint for academic presentationsCreating & giving conference presentationsFinding library resourcesNetworking and Social MediaSurveys in SPSSFinding quality articles with Web of Science/EBSCO databases

So, although we still have an emphasis on developing general study skills, our ICT and digital skills workshops increase in number and variety every year. These are ICT/Digital workshops and masterclasses we are running in the first semester starting this October. On the left we have workshops where no prior skills or knowledge is expected and our student volunteers help out. On the right we have masterclasses which do expect some prior knowledge, are often aimed at postgraduate students and where student volunteers are less likely to be present (although they are welcome as helpers if they feel they have the necessary skills and knowledge themselves).8


This is a new workshop that we are currently developing and will be running in the second semester this academic year. This is aimed at all students, although we are aware that many of the traditional 18-21 year olds will feel they already know everything there is to know about this subject and it may well be non-traditional students that make up the majority of the attendees. The idea is to look introduce different types of social media (beyond facebook and twitter), online security, presenting themselves online, behaving appropriately to others online etc9

Link to website

We have developed a website which will be going live in the next week or two so you are seeing a sneak preview. This will cover the same areas as the workshop and may reach more of the traditional students as we will promote it via social media and they will be able to just dip into the appropriate pages rather than attending a full workshop.

[Link correct but not yet live will demo site during presentation]10

Now to try a possible ACTIVITY

for the new workshop

As part of the website we had the idea of social media top trumps so we have developed these into physical cards which we would like to see if we could use in the new workshop as a learning activity. You are going to be our guinea pigs for this and Fiona and Adam are going to give you your instructions.11