10 TwitterEtiquette Tips

Mind Your Manners

1Respond in a friendly, upbeat yet professional

tone. Correct mistake politely.

Resist the Urge toTweet Too Much

2Respond to questions but don’t tweet for the sake of tweeting. Always have an added value

for your followers.

Use #Hashtags Appropriately

3Using the correct #hashtag will help group

certain tweets and redirect followers to possible solutions already tweeted.

Watch What You Tweet

4Everybody can read your tweets. Remember

the internet never forgets.

Don’t Get Too Personal

5Do not argue, insult or blame others.

Write Professionally

6Read before you tweet. You can not edit a

tweet once it’s posted on Twitter.

Be Transparent

7State your name and position with the

business. This is your chance to personalize and humanize your business

Be Timely With Communication

8Response time should be no longer

then 24 hours.

Address Customer ServiceIssues Privately

9Own up to problems and mistakes. Inform

customers when and how you will improve the situation. Don’t make false promises.

Be Helpful

10Point user to valuable information on your

website and try to follow up when new information becomes available.

@sociallab