castilla portfolio practicumii

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On-the-JobTrainingPortfolio

College of Technology

Diploma in Office Management

Technology with specialization in

Medical Office Practicum II

Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

Samantha Shyre C. Castilla

TRAINEE


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Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS

Tel no. 428-91-44

A NARRATIVE REPORT ON THE JOB TRAINING

UNDERTAKEN AT

Philippine Heart Center

East Avenue Quezon City

A Report Submitted to the Faculty ofCOLLEGE OF TECHNOLOGY

Polytechnic University of the Philippines

Quezon City Campus

In Partial Fulfillment of the Requirements for theDiploma in Office Management Technology

Medical Office Practicum

Samantha Shyre C. Castilla

Name of Student

June 08, 2013Date Submitted

2x 2 formal

Picture(corporate)


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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Vision

Clearing the paths while laying new foundations to transform the Polytechnic University of

the Philippines into an epistemic community.

Mission

Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of

the citizens, and of the national economy to become globally competitive, the University

shall commit its academic resources and manpower to achieve its goals through:

1. Provision of undergraduate and graduate education which meet international stand-

ards of quality and excellence;

2. Generation and transmission of knowledge in the broad range of disciplines relevant

and responsive to the dynamically changing domestic and international environment;

3. Provision of more equitable access to higher education opportunities to deserving and

qualified Filipinos; and

4. Optimization, through efficiency and effectiveness, of social, institutional, and individual

returns and benefits derived from the utilization of higher education resources.

Philosophy

As a state university, the Polytechnic University of the Philippines believes that:

Education is an instrument for the development of the citizenry and for the enhance-

ment of nation building;

Meaningful growth and transformation of the country are best achieved in an atmos-

phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-

bued with the spirit of humanist internationalism.

Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.

2. Embedding a Culture of Research

3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions

4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus

Development

5. Academic Freedom

6. Institutionalizing Civil Society Engagement and Involved Extension Service Program

7. Assuring Transparency in Fiscal Responsibility

8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization

Shared Values

God-Fearing

Love for Humanity and Democracy

Collegiality

Integrity and Credibility

Transparency and Accountability

Passion for Learning

Humanist Internationalism


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I. ACKNOWLEDGMENT

The Completion of this OJT Practicum would not be finished without the

help of those people who had willingly shared their thought, interest and lent

their helping hands during the whole practicum.

I would like to extend my warmest gratitude to the people that help me,

to my parents for their financial support and understanding, to my lovable pro-

fessor Ms. Sherlyn Morales for her guidance and patience to us her students, to

my supervisor Ms. Rose Abegonia for her kindness and patience to teach me

the different task that I performed and to the other staffs in Philippine Heart

Center that I worked with, to my friends and classmates Judy Ann Marmolejo,

Diole Ann Maghibon and Claudine Domingo for helping and encouraging me

to have my practicum in Philippine Heart Center.

Above all, my overwhelming Thank you to Jehova God for giving me

strength to finished this On-the-job-Training, without you I wouldnt be able to

finished this all.

II. INTRODUCTION

Me and my classmate Judy Ann didn't planned to have our practicum in

Philippine Heart Center because our first choice was in the small private hospi-tal near Commonwealth Avenue, where Judy Anns godfather is working but

suddenly they didnt accept trainees in that hospital. We our influenced to go

in PHC by Diole Ann and Claudine because they said that PHC had a good en-

vironment and it was true but we doubt to have our on the job training there

when we knew that the practicum there has a payment amounting 16 php per

day so we have to pay 600 php to complete 300 hours but since it will be pay

in the last day of the training we just accept it because we dont have time to

look for public hospital because most of them are loaded in trainees


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III. COMPANY PROFILE

Name of Company: Philippine Heart Center

Address: East Avenue, Quezon City, Philippines

Contact Number: (632) 925-2401- 50

Contact Person: Rosemarie A. Abegonia / Melanie R. Laoang

Department/Division/Section: Department of Cardiovascular SurgeryInclusive Dates of Training: April 22June 14, 2013

Company Vision, Mission, and Values:

Vision

The PHILIPPINE HEART CENTER is the leader in upholding the highest

standards of cardiovascular care, a self-reliant institution responsive to the

health needs of the Filipino people.

Mission

Driven by our shared desire to improve the health status of the Filipino

people we, the PHILIPPINE HEART CENTER, shall provide comprehensive

cardiovascular care enhanced by education and research that is accessi-

ble to all.

Values

We believe that by sharing the following values, we shall remain true t

to our Mission:Patient-focused Care

We shall uphold the highest commitment to each one of our pa-

tients, giving each of them utmost priority and ensuring everyone has eve-

rything he needs to get well, including our dedicated care and attention.

Compassion

Our patients shall know us not only for our expertise but also for our

sensitivity and compassion. We try always to remember that our patients

need not just cure but healing and nurturing. Their overall wellness is what

we seek.Integrity

We shall conduct ourselves in the highest standards of professionalism

and ethics. We shall uphold fairness and honesty in all our dealings with our

patients, partners and suppliers. We believe that it is only in so doing that

we preserve our right to serve the Nation and our Countrymen.


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Pictures of the Company (physical structures)


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IV. OBSERVATIONS IN THE COMPANY

What I have observed at Philippine Heart Center when I first saw it or

start my training is there facilities are very clean, they have a well organized

staffs and environment.

The strength and challenges of this company is that they have a goodand best doctors, equipment and staffs. They are able to manage the differ-

ent types and moods of patients and they have a good procedures in terms

of paying, admitting services etc.

I think the best practice of this company is their cleanliness and orderli-

ness in their place and they have a well organized procedures in the com-

pany.

My over-all observation in Philippine Heart Center is they are very cleanand order and they possesses a good manner and patience to their co-

workers and to the patients and its relatives

V. PERIODIC REPORTS (daily, weekly, monthly)

What we do daily are the following:

Accompany patients to Assistant Director Administrative

Services to approved their papers for admission

Encode in MEDTRAK, Photocopy Papers

Logout papers to the other departments

What we do weekly are the following:

The things we do daily are the same as we do weekly .

What we do monthly are the following:

Record the DTR of the doctors to be passed on HRD, File the

Surgical Operations in Cardiovascular Surgery, Encode the mortality Report

for the month, Record the number of patients that when through surgical

Operations for Adult Cardio and Pedia that will be passed on DOH.

During my whole training in Philippine Heart Center , I think the prob-

lem/s that I have encountered is in my personality because Im a shy and

quiet person so I didn't talked to much in the office and Im having a hard

time to focus on my task.


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Tasks performed were based on the diary checked and uploaded

Date Checked by the adviser:________________________

Total no. of hours ________Signed by the Supervisor:__________________________Date:_______

Month: APRILMAYThe following tasks were

performed:

Week No. 1 (Weekly)

Date: 04/22/13

Assist patients, receive

and logout papers to dif-

ferent departments, En-

code, file and photo-

copy papers

Time In: 8:00 AM

Time Out: 5:04 PM

Hours Spent: 8:04 hours

Date: 04/23/13

Time In: 7:40 AM

Time Out: 5:06 PM


Date: 04/24/13

Time In: 8:00 AM

Time Out: 5:08 PM


Date: 04/25/13

Time In: 8:08 AM

Time Out: 5:22 PM


Date: 04/26/13

Time In: 8:08 AM

Time Out: 5:22 PM


Date:

Week No. 2

Date: 04/29/13





copy papers

Time In: 7:53 AMTime Out: 5:06 PM


Date: 04/30/13

Time In: 8:10 AM

Time Out: 5:12 PM


Date: 05/02/13

Time In: 8:02 AM

Time Out: 5:12 PM


Date: 05/03/13



Date: 05/06/13

Time In: 8:07 AM

Time Out: 5:14 PM


Date:

Month: MAYThe following tasks were

performed:

Week No. 3 (Weekly)

Date: 05/07/13





copy papers

Time In: 8:02 AM

Time Out: 5:08 PM


Date: 05/08/13

Time In: 8:07 AM

Time Out: 5:22 PM


Date: 05/09/13

Time In: 8:08 AM

Time Out: 5:09 PM


Date: 05/10/13Time In: 8:03 AM

Time Out: 5:12 PM


Date: 05/14/13

Time In: 8:10 AM

Time Out: 5:25 PM


Date:

Week No. 4

Date: 05/15/13





copy papers

Time In: 7:55 AM

Time Out: 5:38 PM


Date: 05/16/13

Time In: 8:09 AM

Time Out: 5:17 PM


Date: 05/17/13

Time In: 8:02 AM

Time Out: 5:17 PM


Date: 05/20/13



Date: 05/21/13

Time In: 8:16 AM

Time Out: 5:51 PM


Date:

VI. SUMMARY OF ACTIVITIES (Weekly)


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Tasks performed were based on the diary checked and uploaded

Date Checked by the adviser:________________________

Month: MAYJUNEThe following tasks were

performed:

Week No. 5 (Weekly)

Date: 05/22/13





copy papers

Time In: 8:19 AM

Time Out: 5:20 AM

Hours Spent: 8:01

Date: 05/23/13

Time In: 8:10 AM

Time Out: 5:25 PM


Date: 05/24/13

Time In: 8:02 AM

Time Out: 1:11 PM


Date: 05/27/13Time In: 8:17 AM

Time Out: 6:09 PM


Date: 05/28/13

Time In: 8:16 AM

Time Out: 7:12 PM

Hours Spent:10:02

hours

Date:

Week No. 6

Date: 05/29/13





copy papers

Time In: 7:56 AM

Time Out: 7:31 PM

Hours Spent:10:35

hours

Date: 05/30/13

Time In: 8:10 AM

Time Out: 7:10 PM

Hours Spent: 10 hours

Date: 05/31/13

Time In: 8:02 AM

Time Out: 6:56 PM

Hours Spent: 9:04 hoursDate: 06/03/13

Time In: 8:12 AM

Time Out: 7:04 PM

Hours Spent:10:16

hours

Date: 05/04/13

Time In: ABSENT

Time Out: ABSENT

Hours Spent: ABSENT

Date:

Month: JUNEThe following tasks were

performed:

Week No. 7 (Weekly)

Date: 06/05/13




code, file and photo-copy papers

Time In: 8:05 AM

Time Out: 7:00

Hours Spent:10:05

hours

Date: 06/06/13

Time In: 8:18 AM

Time Out: 10:17 PM


Date: 06/07/13

Time In: 8:39 AM

Time Out: 10:31 PM

Hours Spent: 10:52hours

Date:

Time In:

Time Out:

Hours Spent:

Date:

Time In:

Time Out:

Hours Spent:

Date:

Week No. 8

Date:Time In:

Time Out:

Hours Spent:

Date:

Time In:

Time Out:

Hours Spent:

Date:

Time In:

Time Out:

Hours Spent:Date:

Time In:

Time Out:

Hours Spent:

Date:

Time In:

Time Out:

Hours Spent:

Date:

VI. SUMMARY OF ACTIVITIES (Weekly)


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VII. SELF-ASSESSMENT

A. Skills and current technology learned/enforced:

In technology, Ithink I dont have any technology that enforced in

my work in the office building of PHC because the common work there ir

the technology we use is the computers and Im familiar to that, I think ts

just reviewed the things that I learned before and it helped me to devel-oped and enhanced it even in the simple and similar task like MSWord, MS

Excel and etc., those things helped improved my skills that I learned be-

fore. I learned different acronyms that are realated to Cardiovascular

operations because I used to encode the different operations.

B. Equipment, tools, testing apparatus handled (software's used included)

I don't have any tools, equipment and apparatuses that handled in

PHC because I wasn't assigned in the hospital building but I was able touse their database called MEDTRAK this is where they input medical rec-

ords of the patients, sometimes their database have some problems and it

becomes slower when many of the staffs use it at the same time.

C. Strong points versus weak points

My strong points based on my personality is I am willing to do any

task that they asked me to do, I am willing to learn from them, I am a fast

learner , adaptable and responsible in whatever the task is assigned tome. My strong points based on my skills is my knowledge on the technolo-

gy because we commonly use computers in the office work. My weak

points is Im having a hard time to focus on the task when I started doing it

and also think that I lack in confidence because Im a very shy person so I

dont talk too much in the office.


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VII. SELF-ASSESSMENT

D. Best experiences on the job:

My best experiences of my training in Philippine Heart Center is when

they appreciate the things I have done, when I met a new persons, staffs,

doctors or even patients. Im very happy when they appreciate the effort

that I do to them every time they ask me to do something. And also whenthe doctors, staffs and I are having a great time that we eat together and

get to know it each other.

E. Evidence of Background preparation:

Faults committed (its causes and suggestion given by the supervisor):

The first fault that I committed is when I was writing the DTR of a doc-

tor, I replaced the afternoon time out in afternoon time in, I told my super-visor and I recommend that if we can renew the DTR but my supervisor

said that we cant because the doctor just signed the DTR. She said that its

okay and just put an correction fluid. The second fault that I committed is

when Im going to give a letter to the Cardiovascular Surgeons and doc-

tors my mistake I when I entered the clinic of Dr. Quitiquit even if theres no

one inside, actually I didnt expect that theres no staff there because the

television is on so I thought that there is someone inside, then when I go

out I met the secretary of the doctor then I apologize for entering the clin-

ic without the permission and the secretary told me that next time I shouldnot enter a room without seeing a staff inside because she said that if

something lost in there I could be one of the suspect. My supervisor didn't

know anything about these incident. The Third fault that I committed is

when I was ask to give a paper that will be received in HR Department, I

left the File Copy of the paper then the staff reminded me about that then

I went back to HRD to get the copy but the person that I left the paper

with has misplaced the paper then she called the staff and they talked

about that and she said that if she find the paper she will give it back to

our department. I apologize and sorry for what I did. I dont know if my su-pervisor know this incident but I didn't told her.


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VIII. APPENDICES (please attached)A. Curriculum Vitae


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VIII. APPENDICES (please attached)B. OJT Endorsement Letter


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VIII. APPENDICES (please attached)C. OJT Training Memorandum


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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet


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VIII. APPENDICES (please attached)F. Final Evaluation Sheet


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VIII. APPENDICES (please attached)E. Trainees Personal Data


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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)


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VIII. APPENDICES (please attached)K. OJT photos


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VIII. APPENDICES (please attached)K. OJT photos

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