chapter 4 listening
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Chapter 4 Listening. Succeeding as a receiver. Listening is the "receiving" part of communication. A skill that requires conscious hearing We don't do it well 25% of what we hear is remembered. What is the cost of poor listening?. - PowerPoint PPT PresentationTRANSCRIPT
Chapter 4Chapter 4ListeningListening
Succeeding as a receiver
Listening is the "receiving" Listening is the "receiving" part of communication.part of communication.
A skill that requires conscious hearing We don't do it well
25% of what we hear is remembered
What is the cost of poor What is the cost of poor listening?listening?
If each American prevented just one $10 mistake it would save…
Rate Gap Between Rate Gap Between Speaking and ListeningSpeaking and Listening
Listening spare time We speak 120 to 180 words per minute But we hear and process must faster
How we hear and processHow we hear and process
Hear 50 words Tune In and Think Hear Next 60
Words Tune Out and
Mind Wanders Hear Next 70
Words Tune Back In and
Think
What are the 4 Ways to What are the 4 Ways to Listen?Listen?
Appreciative ListeningMost basic -- music, nature, etc.
DiscriminativeSingle out sounds from a noisy environment
Empathetic ListeningActing as a sounding board -- hear to offer
solutions
Critical ListeningEvaluate if what you hear has value
Why is listening difficult?Why is listening difficult?
1. PROBLEM - Tune out dull topics - MEGO (my eyes glaze over)
2. PROBLEM - Fake attention
3. PROBLEM - Yield to distractions
4. PROBLEM - Criticize delivery or physical appearance
Why is listening difficult?Why is listening difficult?
5. PROBLEM - Jump to conclusions
6. PROBLEM - Overreact to emotional words
7. PROBLEM - Interrupt - quit listening when we speak
Filters to ListeningFilters to Listening These will distort listening
Age
Experience
Religion
BiasesEmotionsFamily
Morals
PhysicalCondition
Attitude
Listening in SpeechesListening in Speeches
xplore–think ahead nalyze message eview–think about what has been said earch–look for hidden messages
Listening in ConversationsListening in Conversations
Show you are listening Eloquent Grunts Door Openers - "Go on", "Really?", "Oh?"
Listening in the Listening in the WorkplaceWorkplace
Being Introduced and Being Introduced and Introducing OthersIntroducing Others
How to remember names: Repeat the name 2 or
3 times in your first conversation.
Relate the person's name to something familiar.
Develop a determination to remember.
Professional ProcedureProfessional Procedure Seniority counts
Introduceolder
toyounger
Then Turn the Tables
younger older
Introduction StepsIntroduction Steps
Make eye contact Extend your hand Make a brief
comment that includes the name
"A pleasure to meet you, Mr. Smith"
Accepting CriticismAccepting Criticism
Don't tune out criticism Be coachable Overcome obstacles to
criticism Put yourself in their
shoes. Know that employers,
teachers, coaches want to correct, not criticize.
Ask for ExplanationsAsk for Explanations
Get additional information Would you say that again?", "Excuse me, could you be more specific?” Paraphrase for understanding
Be sure you are actively participating
Communication is a two-way street
Put it Down on PaperPut it Down on Paper
Memory alone can't guarantee understanding key points
How to take notes Be prepared Get it down Don't write everything
Recalling the FactsRecalling the Facts How does listening differ from hearing? What is the cost to America of poor listening? What happens because we speak at a different
rate than we listen? How do we combat this? What are the four types of listening? What are the 7 deadly habits of poor listening? What in a speech can help listening? What can listeners do to help the speaker? What can you do to aid memory?
Looking Back on Page 108
VocabularyVocabulary passive listening active listening appreciative listening discriminative listening empathetic listening critical listening filter testimonial
false comparison jump on the bandwagon stack the deck name calling door opener paraphrase summarize
Speech terms on Page 85